Pros: The car was very clean. The employee at pick up did a good walk around the vehicle with us to look for any pre-existing damage.
Cons: Kayak (3rd party) put me at a location very distant from airport. Never use a 3rd party for rentals.
Cons: One way fee was not disclosed to me. Also the story I picked it up from was closed for half the time I had the vehicle, I needed costumer service and no other store could assist me, I was told I needed to speak to the store I picked it up from. Very Very Very displeased with my experience and I will never rent from Enterprise again
Pros: The vehicle itself was awesome.
Cons: 1) We picked up the rental without using the airport shuttle (I had a ride there), but the instructions to arrive at the airport for pickup were awful. Nothing was marked and there weren’t any signs to direct us where to park, where to walk, or where to enter the building. 2) Only one agent was helping 9 people in line, on a Saturday mid-morning, and during the holidays. 3) The Enterprise website lists a Premium SUV as a Chevy Suburban or similar (8 passengers), which is clearly what my reservation email confirmed. Upon arrival, I was offered a BMW X3 (seats 5) and was told that’s what a Premium SUV is. After showing the agent my confirmation email and comparing it to their own website, she said I would have to pay an up charge for the larger vehicle. Only after speaking with a manager was I given the correct vehicle I had originally reserved at the price I was quoted.
Cons: pick up was weird and drop off was a little slow... otherwise ok... I don't like the add on pricing... (this is the nature of capitalism, but it stinks to have a rate, and say... oh...there's other fees for things you might have expected to be standard...) like a roadside service... not only will I never pay extra...i will bill you for lost time...bc I bought a car hoping to do it's job to get me around until I return it... if I wanted a junky car... i could've used my old, junky car!
Cons: Always top notch customer service
Pros: No lines!
Cons: Car had small engine
Pros: Staff at pick up were nice. Vehicle wasn’t ready for us when we arrived and had to wait in 95 degree weather with 2 kids for approximately 1/2 hour. When we got the vehicle it smelt like smoke inside and when we asked another employee said oh it’s just marijuana trying to be funny. Car was nice but smell and cleanliness was very poor! We did like that we could drop off the vehicle at any enterprise. Didn’t have to be where w rented it
Cons: Vehicle could have been ready when we got there and the customer service could be better
Pros: The ease
Cons: It was great.
Pros: Staff was excellent and made me feel important!
Cons: I couldn’t get anti collision button to work. I wish it had a real rack on top of the suburban.
Pros: Everything went fine. Staff was polite and efficient.
Standard (Ford Transit or similar) is the most frequently booked car hire type from Enterprise in Phoenix.
Enterprise has 16 car hire locations in Phoenix. Take a look at our Enterprise hire location map to find the best car hires near you.