Book Hertz hire cars in Phoenix

Reviews for Hertz in Phoenix

Recent reviews

Traveller rating

Excellent

134

Good

89

Okay

79

Mediocre

215

Poor

0

Find reviews that mention:

pick up the carpick up and drop

car was cleangreat experience

car availablecustomer service

rented a carnever rent

wrong locationcredit card

location was closedcar was dirty

friendly staff

2.0

Pros:Absolutely nothing. We rented a car a month ago.. paid for it. We arrived and called to make sure was ready, you had no car. We called 3 different people.. customer service, a few locations direct and 800 number.Cons:We booked a car and we were refunded.. but we ened up spending $300 more. No happy.Reviewed 18 Feb 2021

review from

2.0

Pros:The location was close to me and off airport which saves money.Cons:The staff seemed overworked and uninterested in helping their clients. The car wasn't cleaned and was well used. The service due light came on the next day, after trying to call the emergency number for 2 days Hertz wanted us to take it for service during our vacation. The car shook so badly at 65mph the fenders were rattling, we stopped at a dealer to put screws back in (that were missing when we picked it up). When we returned the vehicle we explained all the issues and asked for a discount, which the return agent ignored and just processed our return. We won't be using Hertz again.Reviewed 23 Mar 2021

review from

4.0

Pros:the car got me from point A to point B.Cons:the pickup staff at this hertz location (1133 W bell rd) was horrendously bad. I have never experienced such terrible customer service in travel. Terrible to work with. Secondly, they didn’t even have the car I paid for. we had no bag space. also, the car was not even cleaned. I didn’t file a complaint strictly because it’s not even worth it to have to deal with those employees ever again.Reviewed 19 Jan 2021

review from

2.0

Pros:NothingCons:We reserved a Ford Fiesta. The only thing they offered was a cargo van! That stranded us and is unacceptable! They offered nothing to make it right!Reviewed 14 Feb 2021

review from

2.0

Pros:YesCons:I used kayak for the first time, picked location at airport. Didn’t realize that is searched surrounding areas. Ended up with a car 40 minutes from airport. The new rate was $ 400 more expensive for same car.Reviewed 20 Jan 2021

review from

6.0

Pros:Drop off was easy. Price was great.Cons:Had some issues on road trip with car and wanted to trade it for another, called 5 locations and none had any cars available. Ended it with the same old car we started with after 6000 miles on our road trip.Reviewed 1 Jul 2020

review from

2.0

Cons:I booked a car took a Lyft to get the car and when I got there there wasn’t a car available. I then had to pay to take a Lyft home. No apology, I wasn’t offered a discount on next rental no call saying a car wasn’t available prior not even an email. So disappointedReviewed 20 Nov 2020

review from

10.0

Good value with Hertz PHXPros:Hertz gave me a no cost upgrade on arrival, which meant I had a car with a bit more space. Check in was fast and efficient and returning the car took about 2 minutes. Everyone was very helpful.Cons:It was all good.Reviewed 17 Feb 2017

review from

2.0

Cons:We revived a call the day before our scheduled pick up that there were not enough cars and our reservation was cancelled.Reviewed 3 Oct 2020

review from

10.0

Pros:Every phase of the process was pleasant.Cons:NothingReviewed 7 Jul 2020

review from

5.2

Pros:The price, the people at the rental were very niceCons:The car was filthy and stinky smelled like vomit and dog poop!. I have never had a rental car that was this bad.Reviewed 11 Oct 2020

review from

2.0

Pros:Completely unhelpful. I will never use Hertz again. If you can use Enterprise will definitely take care of you.Cons:They called the day before my trip to tell me they didn't have a car available even though I had already paid a week prior. When I call Hertz back (I was in a doctor's appointment when they called and didn't have time to talk) customer service said my reservation was good to go. I flew into town and called customer service again to verify before I took a Lyft to them, and was again told my reservation was good to go. Took the Lyft got there and was told they didn't have a car. I asked why they didn't cancel my reservation, I was told that's not their job and that I had been notified (which was true) that they didn't have a car for me. They didn't try to find me a car, help me out at all or even seem to even care that I was stranded. Called customer service told them I needed a refund ASAP since they had screwed me. 7-10 days to get my money back was what I was told. Very disappointed. Had to take a Lyft to Enterprise down the street, they didn't have a car there but had one brought from another location in about 50 minutes.Reviewed 27 Oct 2020

review from

More

• 7.0 /10Avis Hire Cars at Phoenix
• 5.6 /10Payless Hire Cars at Phoenix
• 6.2 /10Thrifty Hire Cars at Phoenix
• 8.7 /10National Hire Cars at Phoenix
• 6.4 /10Budget Hire Cars at Phoenix
• 4.9 /10Fox Hire Cars at Phoenix
• 5.6 /10Advantage Hire Cars at Phoenix
• 8.6 /10Alamo Hire Cars at Phoenix
• 7.7 /10Enterprise Hire Cars at Phoenix
• 7.5 /10Sixt Hire Cars at Phoenix
• 10 /10Silvercar Hire Cars at Phoenix
• 6.9 /10E-Z Rent-A-Car Hire Cars at Phoenix
• 7.1 /10Dollar Hire Cars at Phoenix

• What is the most popular car hire from Hertz in Phoenix?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Hertz in Phoenix.

• How many car hire locations does Hertz have in Phoenix?

  Hertz has 5 car hire locations in Phoenix. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Sky Harbor Intl airport (PHX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?

  Yes