Book Hertz hire cars in Phoenix

Reviews for Hertz in Phoenix

Recent reviews

Traveller rating

Wonderful

109

Very Good

47

Good

30

Okay

62

Fair

26

Mediocre

0

Poor

318

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pick up the carpick up and drop

car was cleangreat experience

car availablecustomer service

rented a carnever rent

wrong locationcredit card

location was closedcar was dirty

friendly staff

4.0

The car we pre-paid for was not at the airport. It was 25 minutes away so we had to cancel the reservation. There was a very long wait at the counter. Just under staffed is all. Reps were fine.Reviewed 30 Jan 2023

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4.0

I arrived to pick up the van, come to find out it was parked in by multiple vehicles. It took almost an hour to get the van out. Overpriced mileage at .75/mile. Gas tank was not 8/8 full based on mileage though it was marked at pickup as fullReviewed 21 Jan 2023

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2.0

Picked up car - it was filthy on outside. Had to stop at car wash before starting our trip. Staff was slow and poorly empowered to make decisions. Poorly supportive. When we dropped car off - no one around, no space for safe drop off.Reviewed 21 Nov 2022

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2.0

We had to wait 3 hours to get our car. Employees were very slow!Reviewed 15 Nov 2022

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2.0

The rental was supposed to be at Phoenix Sky Harbor but instead was 8 miles away and they have no shuttle service. Cost over $60 w/ Uber on getting us to the rental and back to the airport. Major inconvenience!Reviewed 15 Nov 2022

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2.0

It was clear in my search that I wanted to pick up at the Phoenix airport. Evidently it was very unclear that kayak booked a car through Hertz at a location 20 minutes away from the airport. This caused all kinds of problems for the trip.Reviewed 14 Nov 2022

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2.0

Did not even get the prepaid rental because the office closed while several people waited in line, leaving us stranded. Terrible service.Reviewed 11 Nov 2022

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10.0

Had excellent service at Hertz.Reviewed 9 Nov 2022

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10.0

Staff was the most amazing I have ever dealt withReviewed 7 Nov 2022

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4.0

The airport was crowded and it took 45 minutes to get from the airport to the car rental because of the busses. When I got my car which was super easy, I couldn’t get out of the airport because they couldn’t find me. I would say that Hertz needs to speak with the people running the airport in Phoenix.Reviewed 7 Nov 2022

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4.0

The wait time was long. I had to wait 45mins for the car. They have archaic methods of taking pictures of the car before rental making the wait even longer. Very rigid rules.Reviewed 7 Nov 2022

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10.0

There was no problem with pickup or drop off. It is a small car, but we were able to use trunk and back seat so there was more than enough room for the 2 of us. We traveled across the US. The car is low to the ground so my husband, who is tall, found it a bit uncomfortable; however it was fine for me. And the mileage was excellent - about 50 miles per gallon. Due to medical reasons I had to change my return date, and there was no problem with that even though the time period had expired. I felt is was a bit expensive, but we picked it up in Phoenix AZ and left it in Manchester NH so that is always a bit more. Over all, it was an excellent experience.Reviewed 5 Nov 2022

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• What is the most popular car hire from Hertz in Phoenix?

  Standard (Class Commercial Truck or similar) is the most frequently booked car hire type from Hertz in Phoenix.

• How many car hire locations does Hertz have in Phoenix?

  Hertz has 6 hire locations in Phoenix. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Sky Harbor Intl airport (PHX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?

  Yes