Cons: Waited in line an hour (at 10:pm) at the counter. Got my arm twisted to upgrade, but declined. Got the upgrade anyway, because they had no other cars.
Received bill by email and full charge put on card, but I had already pre-paid part of the rental.
Cons: Not having 100 customers ahead of us in line at the counter. We had to rent from someone else.
Pros: Staff was nice.
Cons: 1) They didn't have the car I'd requested or anything similar. 2) Car was dirty. They used the same dirty rag to wipe windows (which were smeared and hard to see thru) Crumbs were not fully vacuumed. Seats had dirt spots that could easily have been wiped off. 3) POOR signs. There was an exit sign pointing me to drive over road spikes. They had a stop sign... This was apparently for employees to bring in cars. They should have had a "do not enter sign" as well as a gate to prevent the confusion. When I mistakenly drove over the spikes, it sounded like this happens OFTEN. :(
Pros: The person at the counter did not pressure me into getting ripped off by insurance or gas
Cons: When I went to leave the lot, they had to take my keys from me because the barcode in the car was not legible. When I went to drop it off at the end, there was only one person working there, and he said to just leave the car behind.
Cons: I asked now to have the coverage on the car as I already had insurance to cover me for collision and theft. They didn’t remove it from my fees and customer service said they couldn’t take it off since it was already finalized.
Cons: A 3 hour wait to pick up a rental car seems quite excessive in today’s world of technology.
Cons: I didn't even pick up the car. The line was over a 2 hr wait, wrapped all the way across the multi car rental lobby. I was ridiculous. I rented a car from the company next to it and just took the loss.
Pros: Line at airport to pick up our car was over 2 1/2 hours long with no assurance they would have cars if we had waited.
Went to Budget and rented from them
Cons: Having sufficient staff to handle reservations with a better check in process.
Pros: Drop off was easy
Cons: Stood 3 hours in line to get a car and there were at least 100 people in lined behind us. There were 6 cars left in the lot when we finally got a car. They made me pay more than what the Kayak said I would owe at the counter. We didn’t even get the size of car I paid for. Horrible experience. Will never use Thrifty again. While standing in line, I heard a guy say they had waited 5 hours for a car the day before and never got one. And then had to proceed to wait another 2-3 hours to get one the day were we were there.
Pros: No mechanical issues
Cons: Waited 2 hrs for pick up with a reservation. Car was not cleaned and still had garbage from previous renter.
Cons: All other agencies were sold out of cars, the line was out the door for at least an hour. I took an Uber, and want a refund for what was paid
Cons: The 2+ hour line / wait to pickup my car was longer than my flight from Denver and was the longest line I've ever been in for anything in my life. This is a terrible experience that I will be telling everyone about for the rest of my life.
|Monday||07:00 - 23:00|
|Tuesday||07:00 - 23:00|
|Wednesday||07:00 - 23:00|
|Thursday||07:00 - 23:00|
|Friday||07:00 - 23:00|
|Saturday||07:00 - 23:00|
|Sunday||07:00 - 23:00|
Standard (Ford Transit or similar) is the most frequently booked car hire type from Thrifty in Phoenix.
Thrifty has 1 car hire location in Phoenix. Take a look at our Thrifty hire location map to find the best car hires near you.