Book Dollar hire cars in Phoenix

Phoenix, AZ, United States
31 Jan — 7 Feb
Same drop-off
Phoenix, AZ, United States
Mon 31/1
Mon 7/2
Driver's age:


" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" was friendly and helpful"(in 389 reviews)


"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"The conditions were terrible."(in 2963 reviews)

Reviews for Dollar in Phoenix

Overall rating7.9 GoodBased on 156 reviews
Value for money

Recent reviews

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Turned out okCons:After flying across the country (Syracuse to Phoenix) we arrived to pick up our car and was told they didn't have any and that it could take a few hours to get. The first gentleman was very nice and apologized. He even suggested we check with their competitors. We did, with no luck, so went back to Dollar and the second man was rude and showed no interest in helping us. With no other options, we went down to check in and wait. Luckily, it wasn't long before a car became available. My issue was that I made this reservation months in advance. Dollar should be ready to accommodate those reservations even if that means going to another one of their locations and picking cars up.Reviewed 24 Aug 2017
review fromkayak
misleading "special"Pros:The car we ended up with was a camry and it was fine.Cons:The "special" is terribly misleading. On Kayak search, I did a filter for full size and saw this "special" at Dollar. The "special" is actually a wildcard, and when I arrived they assigned me a compact and then I had to pay an additional $20 per day for full. When I returned, I complained and the manager gave me a refund. He even acknowledged that this "wild card" practice was a bit misleading. I have an ivy league degree and a PhD and I was duped. For those with less time and resources, most wouldn't be able to complain and get the refund. I'm not sure if this is a kayak issue or a Dollar issue, but this seems very shady and disappointing.Reviewed 31 Dec 2016
review fromkayak
Pros:The car was just fine. It had some bumper stickers on the back of the car that had been halfheartedly peeled off, but other than that it was satisfactory.Cons:I did not have a very good experience when picking up my car at the Phoenix airport. The associate assisting me tried to get me to sign off on a charge that was *significantly* more than what Kayak had estimated without any explanation. When I questioned why there was a difference, I was given an unsatisfactory answer. Additionally, the associate tried to convince me that I was required to purchase extra insurance, and our exchange was full of annoying upsales that made the car rental experience unpleasant. I will probably avoid renting from Dollar in the future because of my disappointing experience with customer service and my distrust for their pricing structure.Reviewed 3 Nov 2016
review fromkayak
Will Never Use Dollar car Rental!!! NOT EVER!!!Pros:Absolutely Nothing!Cons:Due to a nationwide network issue, United had all of their flights grounded for 3 hours this past Sunday. So I ended up arriving at PHX around 12:00am - approx. 3 1/2 hours passed my scheduled pickup time. Upon arriving at the Dollar desk, they promptly informed me that they only honor reservations for 3 hours past the scheduled pickup time (although I later found out from Dollar's central customer service desk that they are supposed to honor reservations for 6 hours). However, instead of honoring the $174 rate (for the week) that I was quoted on my reservation, they offered to rent me the same car at a friendly rate of $620!!!!!! No amount of discussion could convince them otherwise. In the end, they were unable to spout anything other than "It's our Policy". So in disgust, we ended up walking to the Payless counter and getting a car for $280. I've been renting cars for over 25 years and have arrived late on countless occasions...and this is the first time such an incident has happened. Policy or not, IMO, this is bad business. IMO, Dollar Rent a car is a pathetic, poorly run company that I WILL NEVER use again...not at PHX, not at ORD, not anywhere!!!Reviewed 28 Jan 2017
review fromkayak
Extra Charges in AZ without ExplanationPros:The return in Palm Springs was seamless and the staff was very helpful.Cons:I was charged for an extra driver by the clerk in AZ who did not review the additional charge with me. It was only after I was in the car that I noticed she has given me 2 receipts, one for the amount I had agreed to online and another receipt for a higher amount that had been placed under the original. This seems to be unfair, sloppy business practice. I'm from CA where charging for an additional driver is illegal and did not realize there would be the extra charge, especially since the other driver is my spouse. The young man in AZ couldn't even tell me if AZ allowed charging for extra driver who are spouses. Had I been advised of a charge I never would have added an extra driver. Very unhappy about this.Reviewed 27 Aug 2016
review fromkayak
time consuming pick upPros:Drop off was very quick and efficient. Bill was as quoted despite the confusion at pick upCons:agent was unsure if we would get charged for second driver. We had to call later that night to find out. We did not want second driver if it was going to add another 120 dollars to the bill. Took a long time to pick up the car. Also he said that we would be able to split the bill onto 2 separate credit cards when we paid at drop off. When we dropped off they said that we could only use one card.Reviewed 1 Mar 2017
review fromkayak
Pros:The car was clean and comfortable with ample storage and got excellent gas mileage.Cons:The man at the pickup counter was not pleasant and spoke to me like I was a fool. I had purchased insurance and he informed me that it was no good and charged me $400 additional dollars which was not communicated when I rented the car for $104.Reviewed 23 Apr 2017
review fromkayak
Pros:I will. Use yoj again!!Reviewed 13 Jan 2017
review fromkayak
Pros:Prices was reasonable. Pick up and drop off was very easy and efficient. No slimy up sale attempts and nothing unexpected on our bill. The car was in great shape. I will definitely use Dollar again!Cons:The car wasn't as it was described, it was much smaller. Fortunately, it worked.Reviewed 3 Apr 2017
review fromkayak
Dollar "Wild Card" rentalCons:The "wild Card" rental as Dollar staff called it, was effectively paying the highest price for a compact car. When making the reservation, the description was for a 5 passenger car. As I was told, the Chevy Spark they were going to rent to me has 5 seat belts in the car. Cancelled the reservation, went to the Payless counter and received a Nissan Altama for less than what Dollar was going to charge. Lesson learned...I personally will choose another company.Reviewed 6 Sep 2016
review fromkayak
Pros:Just keep up the good workReviewed 6 Oct 2016
review fromkayak
Cons:They badly overcharged us on a simple upgradeReviewed 26 Feb 2017
review fromkayak

Where can I find Dollar hire cars in Phoenix?

1805 E Sky Harbor Circle South, Dollar car hires


1805 E Sky Harbor Circle South


Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00


+1 866 434 2226

Good to know

Most popular location

1805 E Sky Harbor Circle South

Most popular car type


Top tips for hiring a car from Dollar in Phoenix

  • Intermediate car hires from Dollar in Phoenix are around -19% cheaper than other car types, on average

FAQs about hiring a car from Dollar in Phoenix