Cons: Steering wheel should be wiped down using an Armor All-type product.
Pros: Friendly staff- easy drop off
Pros: Staff was great, drop off was simple, Value for rental was good.
Cons: I had a pre-paid rental and they ran out of cars, I had to camp out overnight in the rental facility unless I wanted to Uber to my destination 45 mins away and get a ride back in the morning. Granted, I think everyone at the facility ran out of cars that night so this may be unfair to E-Z. It otherwise seems like a good operation, I'd try them again.
Pros: Car was nice, as expected.
Cons: Line for pickup was insanely line; rental car center was understaffed. How do they not have options for automated service? Most of the information they obtained on site was already given and could have done online.
Pros: The car was nice and clean.
Cons: Everyone on the staff, with exception of one, single person, was pushy, purposefully intimidating, and condescending. They push your fear button with “what-ifs” and worst-case scenarios to try and jack up the price. I wouldn’t recommend these people to anyone.
Pros: Fairly quick pick up process. Staff was friendly and helpful. Drop off was very easy and efficient. For the price, definitely a greet value.
Cons: Quality and cleanliness of the car.
Pros: Clean car, convenient shuttle
Cons: I was not infromed at teh counter that it was a diesel car, but I was able to find fuel locally.
Cons: They added on a ton of fees. Specifically, they charged me for unlimited mileage even though when I booked through kayak it said the mileage was already unlimited.
Pros: Short line for pick-up. Drop off easy.
Cons: Staff made a hard pitch for liability coverage, and presentation doesn’t make it clear that you electing coverage. My would have doubled had I elected the bottom level of coverage. Watched customer next to me go through the same process. Both of us had the agent re-write the contract.
Pros: Staff was apologetic, but otherwise provided minimal help.
Cons: If EZ would actually keep a car on hand for my reservation. Hard to have a good experience if they don't have a car. Similar to overbooking a hotel or airplane. My reservation was prepaid (like a hotel) so they were charging me regardless if I showed up and they still didn't have ANY cars on hand
Pros: Pick up and drop off very quick, efficient, convenient
Pros: The staff was friendly and they had good prices
Cons: For some reason, their machine was reading my credit card as a debit and was asking for a pin. They couldn’t manually enter the card and thus I had to cancel my reservation and find a new company
Standard (Ford Transit or similar) is the most frequently booked car hire type from E-Z Rent-A-Car in Phoenix.
E-Z Rent-A-Car has 1 car hire location in Phoenix. Take a look at our E-Z Rent-A-Car hire location map to find the best car hires near you.