Pros: I first was given a car that I as a female driving 100 plus miles fid not fill safe it. I called and the representative handled it well, however was a very different story when I went to pick up the exchange. they did have a car but refused to exchange it. I told him I wasnt driving the car so to give me options. He said to wait around for an hour and he would have a few. I did, that the whole time not in rep acknowledged I was there or how much time I still had to wait. at about the 1.5 mark he exchanged my key and sent to the parking lot to find the car.
Cons: customer care is all the brick and mortar store have to set themselves apart as everything is moving quickly to having items shipped. The service given was unacceptable but helped me to realize that in my own store I could do better. Shame on the company that doesn't take a few risk now and again or absorb the cost the service their clients with excellence. one of the employees at enterprise was lying and it isn't my job to figure out if it was the rep at the location or the rep on the phone. I would like to rely on the integrity of the company and its staff. This is the first time this has happened but it only tajes once to put a stain on an otherwise clean reputation. Now should I rent again I will not have the same trust not confidence as I had before. I am hoping that moving forward I’ll be able to find a car from another agency
Pros: Great car and nice counter staff.
Cons: The car smelled of cigarette smoke.
Pros: I reserved a pickup truck because I had small trees to transport800 miles. When I got there, no truck! Minivans are a poor substitute. There was never going to be a truck. They know when you get there you’ll take whatever they can give you- too late to do otherwise. Have had similar issues with enterprise. Reserve to a destination then when you pick up they tell you the location is closed, you have to return 90 minutes away from your destination.
Know they have no obligation to deliver what you reserve or receive it where you want.
Pros: Drop off super easy, staff fantastic
Cons: No complaints
Cons: I rented the car that am. And when I showed up they didn’t have a car for me. I had to rent from hertz and pay more money.
Pros: Very helpful, easy pick-up and drop off.
Amazing customer service!
Pros: The employees were all so friendly and helpful. The service for pickup and drop off was simple and fast.
Easy Drop Off No Shuttle Back to Hotel
Pros: Easy Drop Off, Check, and Finalization of rental
Cons: No ride back to hotel, had to get cab.
Cons: They employees take care customers very good
Pros: Rental Agency is not at the airport. This was not clear when it was booked. It appeared to be at the airport on the web site. Shuttle service was haphazard at best. Service was haphazard as well. The people were nice but the office was chaotic and the wait was long both picking up and dropping off.
LATE PICK UP
Pros: Tried to make up for late pick-up by reducing the cost.
Cons: Promised an 11:30am pick-up. Showed up at 12:20 after 2 calls. First call I was on hold 20 minutes and then disconnected. The late pcik-up made the connection to flight in Fort Lauderdale tight.
Cons: The car was not available and I had to get in touch with other car rental companies at the very last minute. We were nearly late.
Enterprise has 2 car hire locations in Key West. Take a look at our Enterprise hire location map to find the best car hires near you.
No (according to our data)