Guest reviews
Overall rating
7.1
Good
Based on 2,752 reviews
Cleanliness
7.9
Comfort
7.7
Pickup/dropoff
6.6
Value for money
7.1
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
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4.0
Pros: -
Cons: Unprofessional counter staff. To be replaced
review from
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10.0
Pros: staff was just fine,
Cons: convertible camaro was not a good car.... for such a large sports car it had very little room... at best it is a 2 seat car. only a tiny person can ride in the back for more than a block or two..... with the top down. zero room for luggage other than back seat
review from
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7.2
careful making changes with Thrifty
Pros: we were told we could change the contract and change it back without any problem
Cons: when we tried to change it back to the original plan it was difficult over the phone, and then the lady at the counter was difficult as well. she then did remove the late fee and change fee and continued to talk about how we were "late" when actually we were early when using the original contract terms. not a great customer service at all and will avoid thrifty again unless they significantly less money.
review from
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10.0
Cons: Service was a little slow
review from
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10.0
Easy
Pros: Clean vehicle. Pick-up and drop off was a breeze. Finding fuel near the airport prior to drop off was easy. All the important aspects of a rental experience were well covered. Costs were in line with any other tourist destination. Folks, don’t over think renting a car, consider it a commodity.
review from
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7.6
Pros: The car we were given was quite nice, it was clean and new.
Cons: They kept trying to upsell various things when picking up the car, and the lady at the desk was quite rude. It is ridiculous to pay $13/day to rent an sun tag, especially when I'll only use it once!
review from
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7.6
False statements
Cons: I rented a convertible mustang or similar car for my 25th anniversary. I even spoke to them on the phone at the airport before unreserved it. When I arrived they did not have a convertible and said they had not had one in months. Had to take a Yukon.
review from
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9.6
Quick Way to Key West
Pros: Great return staff. Helpful and efficient
review from
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2.0
Cons: Very unprofessional,rude and disrespectful. Last time using your services.
review from
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10.0
Drop off gone great!
Pros: I ended up contracting with Dollar rental and there drop off option went smooth.
Cons: The first rep I spoke to was wonderful. However, I felt the second representative was rude on the phone when I called to go over details about dropping off vehicle after hours.
review from
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6.4
Cons: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference. I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.
review from
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6.0
Pros: Pick up was easy and fast.
Cons: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
review from
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10.0
Pros: staff was just fine,
Cons: convertible camaro was not a good car.... for such a large sports car it had very little room... at best it is a 2 seat car. only a tiny person can ride in the back for more than a block or two..... with the top down. zero room for luggage other than back seat
review from
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10.0
Cons: Service was a little slow
review from
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10.0
Easy
Pros: Clean vehicle. Pick-up and drop off was a breeze. Finding fuel near the airport prior to drop off was easy. All the important aspects of a rental experience were well covered. Costs were in line with any other tourist destination. Folks, don’t over think renting a car, consider it a commodity.
review from
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9.6
Quick Way to Key West
Pros: Great return staff. Helpful and efficient
review from
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10.0
Drop off gone great!
Pros: I ended up contracting with Dollar rental and there drop off option went smooth.
Cons: The first rep I spoke to was wonderful. However, I felt the second representative was rude on the phone when I called to go over details about dropping off vehicle after hours.
review from
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7.2
careful making changes with Thrifty
Pros: we were told we could change the contract and change it back without any problem
Cons: when we tried to change it back to the original plan it was difficult over the phone, and then the lady at the counter was difficult as well. she then did remove the late fee and change fee and continued to talk about how we were "late" when actually we were early when using the original contract terms. not a great customer service at all and will avoid thrifty again unless they significantly less money.
review from
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7.6
Pros: The car we were given was quite nice, it was clean and new.
Cons: They kept trying to upsell various things when picking up the car, and the lady at the desk was quite rude. It is ridiculous to pay $13/day to rent an sun tag, especially when I'll only use it once!
review from
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7.6
False statements
Cons: I rented a convertible mustang or similar car for my 25th anniversary. I even spoke to them on the phone at the airport before unreserved it. When I arrived they did not have a convertible and said they had not had one in months. Had to take a Yukon.
review from
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4.0
Pros: -
Cons: Unprofessional counter staff. To be replaced
review from
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2.0
Cons: Very unprofessional,rude and disrespectful. Last time using your services.
review from
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6.4
Cons: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference. I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.
review from
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6.0
Pros: Pick up was easy and fast.
Cons: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
review from
Where can I find Thrifty hire cars in Key West?
3495 S Roosevelt Blvd, Thrifty car rentals
Address
3495 S Roosevelt BlvdPhone
+1 877 283 0898FAQs about hiring a car from Thrifty in Key West
How many car hire locations does Thrifty have in Key West?
Thrifty has 1 car hire location in Key West. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Key West Airport (EYW)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Key West Airport (EYW)?
Yes