Pros: Pretty simple in & out. Toll policy so-so.
Cons: Car wasn't ready for pickup at my allotted time.
Pros: The staff was helpful at check-in and check-out.
Cons: The air conditioner was not that great in the daytime heat and the gas tank was not full on pickup.
Pros: I was unable to cancel my rental. Plans changed due to COVID-19
Cons: I was unable to cancel my rental. Plans changed due to COVID-19
Pros: Didn't get to take the trip
Cons: Didn't get a refund for the auto insurance after my trip was cancelled.
Cons: cheaper rates
Pros: nothing really
Cons: I did not like the fact that I specifically rented a convertible and when I checked in there were not any available and the rep was not able to tell me when one would be available. Unexpectedly I had to return the Jeep 2+full days early and was not offered any type of refund or credit, bad business in my opinion.
Cons: No fluid came out for the windshield wipers which was frustrating. We bought more but it still didn't work. Told the lady at the counter when we returned the car & she deducted the cost of the fluid from our bill. Much appreciated
Pros: Quick and easy pick up and drop off. Great rate compared to others.
Cons: Unprofessional counter staff. To be replaced
Pros: staff was just fine,
Cons: convertible camaro was not a good car.... for such a large sports car it had very little room... at best it is a 2 seat car. only a tiny person can ride in the back for more than a block or two..... with the top down. zero room for luggage other than back seat
careful making changes with Thrifty
Pros: we were told we could change the contract and change it back without any problem
Cons: when we tried to change it back to the original plan it was difficult over the phone, and then the lady at the counter was difficult as well. she then did remove the late fee and change fee and continued to talk about how we were "late" when actually we were early when using the original contract terms. not a great customer service at all and will avoid thrifty again unless they significantly less money.
Cons: Service was a little slow
Thrifty has 1 car hire location in Key West. Take a look at our Thrifty hire location map to find the best car hires near you.