Pros: Nothing. No one was there to assist us with getting our vehicle when we prebooked weeks in advance. After calling corporate, it turns out that front desk people are supposed to stay up to two hours after closing to make sure those who booked could get their car. Yet the security guard told us that the staff LEFT EARLY EVEN THOUGH THEY HAD OUR RESERVATION ON FILE.
Cons: Everything. Considering we didn’t get our car due to poor customer service.
Pros: The Alamo staff are the best in Key West.
Pros: Yes staff was very helpful and friendly. I will be renting Alamo from now on in K West.
Pros: Staff were great. However the car only had 1/2 tank of gas. I called on the way to my destination the day I rented the car and the Alamo service rep said that it would be noted on the bill.
At PBI the shuttle to the airport was prompt and quick.
Cons: Be sure to check the fuel guage before leasing.
Pros: Not much...
Cons: Just about everything.... I'm at an escalated level with Customer Service for a call back....
Cons: When I originally rented the car it was for pickup from the airport. When I went there it was off site. This is very deceptive and was changed without my approval or knowledge.
Cons: They don’t have a car when I got in the airport, I rent a car next day .that will be my first and last time whit you guys.
Pros: Drop off was super easy and quick
Cons: Pick up was terrible. Short on cars. Did not have car that was reserved. Asked me to take a car with a broken key fob and to go get batteries on my own. Finally, found an acceptable car. Discount was provided for the poor experience.
Pros: Our problem was t the falls of the agent but he handled it
Cons: Our car should have been waiting for us not us waiting for it We waited 1 1/2 for a car to be returned and our reservation filled.what part of reservation did they nor understand?
Pros: This was a car rental how it must be.
Cons: The office was a bit a mess - but maybe thats the area.
Pros: A huge discount, about half price on a nice, premium car. Airport drop-off was perfect
Cons: Pick up at Key West, FL on 12/23/2019 was a disaster at many levels. My reservation with the super discounted rate, about half price, was at Alamo/Enterprise/National’s off-site location about a mile away from the Key West airport. When walking outside I noticed the line at the in-terminal Alamo/Enterprise/National counter was really long and thought maybe “off-site” might be faster! Wrong! The reservation said wait for the Alamo/Enterprise/National shuttle, it never showed. I called the phone number on the reservation. I finally talked to a real person after navigating numerous frustrating menus. The person obviously wasn’t local and connected me with the offsite Alamo location, so she thought. The person that answered said, “Gino’s Appliances” and commented that Alamo has the wrong number in their website. Next, I Googled the offsite Alamo location and called, once again, “Gino’s Appliances”. Inside the terminal and the line was still super long and barely moving. There was only one person at the counter and she appeared a bit stressed. Clearly Alamo/Enterprise/National management at Key West Airport could care less about customer service. Meanwhile, back outside the shuttle never showed so we took a cab to the off-site location. The situation improved fast at the offsite location, the folks were nice and helpful. When asked they said they stopped the shuttle service awhile back and felt bad for Gino’s Appliances but that headquarters hadn’t updated their records and websites. Also, they said I could return the car to the airport if desired, no more taxi rides… The rental experience was great after that.
Pros: Nice friendly efficient staff
Cons: Vehicle check could have been more thorough. I had an issue with the right front tire loosing pressure as I drove.
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