Book Enterprise Rent-A-Car hire cars in Grand Rapids

Reviews for Enterprise Rent-A-Car in Grand Rapids

Recent reviews

Traveller rating

Wonderful

4

Very Good

0

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

4

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staff was very helpfulcar available

airport locationpick up and drop

10.0

The Enterprise clerks who worked with customers were unfailingly quick, helpful, personable, and effective.Reviewed 18 Oct 2022

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10.0

Everything was done right. Marily was greatReviewed 26 Aug 2022

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1.9

I set my pick up time for 6pm on Kayak which was confirmed. I was on a layover in Denver when Enterprise called me and said that they would be unable to create my agreement if I were to arrive at 6pm as their system shuts down at 6 sharp. My flight landed at 5:50 and I would have been there at 6:05. They absolutely refused to do anything to help and I ended up having to cancel. There were literally 0 cars available at any of the rental agencies at the airport or Uhaul. I ended up having to rent a Home Depot van for my trip as it was the ONLY option besides a Tesla for $985 per day on Turo. This was a terrible experience and I will not be using Kayak to book anything in the future as you are clearly out of touch with your suppliers.Reviewed 19 Jul 2021

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10.0

Pros:Everything was easyReviewed 6 Jan 2021

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2.0

Pros:Staff was helpfulCons:Ordered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NOReviewed 13 Sep 2020

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2.0

Cons:I booked a vehicle they didn't have, so I never got a vehicle.Reviewed 7 Jul 2020

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10.0

Pros:Staff was super nice and helpfulCons:Nothing :)Reviewed 4 Jul 2020

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6.8

Pros:There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.Cons:Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!Reviewed 30 Jun 2020

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2.0

Pros:They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars availableCons:I appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.Reviewed 25 Jun 2020

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10.0

Cons:I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.Reviewed 28 Nov 2019

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6.0

Pros:The car was good for my needsCons:I requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.Reviewed 7 Oct 2019

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10.0

Pros:They initially called me 5 minutes before picking up my rental arranged online and told me there were no cars and to go go a different location (where the rates would be different, longer commute in rush hour). However, upon arrival, the team worked out an acceptable solution.Cons:Online availability being accurate with the store and the 3rd party vendor who I used to book this car.Reviewed 26 Aug 2019

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• What is the most popular car hire from Enterprise Rent-A-Car in Grand Rapids?

  Compact (Buick Encore or similar) is the most frequently booked car hire type from Enterprise Rent-A-Car in Grand Rapids.

• How many car hire locations does Enterprise Rent-A-Car have in Grand Rapids?

  Enterprise Rent-A-Car has 6 hire locations in Grand Rapids. Take a look at our Enterprise Rent-A-Car hire location map to find the best car hire near you.

• Does Enterprise Rent-A-Car have a car hire location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes