Cons: Tried to rent a car with high mpg. They gave me a different car with lower mpg.
Pros: It was fine, the office there is a bit rough and untidy.
Cons: The car smelled horribly of cigarette smoke and pot. It gave me a headache and I had to apologize to anyone ahead of time before they road in it.
Pros: Everything besides being charged 216 extra
Cons: Not being charged extra money for no reason
Pros: the staff was NOT HELPFUL. In fact they told me some untruths....at all locations
the insurance for the car was billed to my cc... the same credit card they would not accept.... I am still waiting for a refund
Cons: The attitude of the Gerald Ford airport ..... you have forever lost a customer of Budget and Avis. I used to rent Avis every week of the year for business.... never again.
Cons: Car was covered in salt, needed wash
Pros: Staff was very friendly and helpful. Pickup and drop off went smoothly
Pros: First car had a flat tire, changed it and took the second car home for the night.Next morning after a an hour of driving check engine light came on. Had to change the car again in Lansing MI
Both customer service personnel at Grand Rapids and Lansing were great help they got me back on the road.
Cons: Mechanical good cars ??
Pros: The staff was courteous and the drop off was easy.
Cons: We had to wait in line to pick up and to drop off, but it was not the fault of the staff. They were doing the best they could, but there was only one person working the desk.
Cons: Higher quality vehicle. the Mitsubishi Outlander had a rough ride, mediocre gas efficiency and after some reading found it to be sub par in safety. It would be better if you acquired more highly rated vehicles.
Pros: Everyone helpful and courteous.
Cons: Budget counter was closed. You were using Avis counter "next door" with only ONE (!) Budget person at the counter...on July 4th weekend. Really? She was very nice, helpful and knowledgeable, but definitely needed back-up.
Quick and easy
Pros: Everyone was super nice. Directions were good. Return was easy.
Altima in GR
Pros: My flight was cancelled and I needed a rental right away. Budget was there for me with a nice clean vehicle and friendly service. The gentleman attendant was very helpful and polite. I was out to the lot in record time and would recommend Budget to my friends and family. Thank you for great service and value. Jean
Cons: Clean car, fast service, great value.
Budget has 3 car hire locations in Grand Rapids. Take a look at our Budget hire location map to find the best car hires near you.