Book Hertz hire cars in Grand Rapids

Reviews for Hertz in Grand Rapids

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Excellent

14

Good

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Okay

2

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6

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car was cleanpick up and drop

pick up the cargreat experience

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rented a carcustomer service

location was closednever rent

friendly staffcar was dirty

wrong location

10.0

Cons:All was very good...Reviewed 15 Jun 2020

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2.8

Bait & SwitchPros:Nothing, the counter help was helpless, the manager was apatheticCons:Asked for a GM product, was forced to take a Ford that was much less than the GM product reserved and paid for. There were several GM products in the lot but the counter help and manager were more interested in their small talk and food rather than serving the client. You know the person that pays the bills so they can have a job. I will not likely use Hertz again because it hurts. Hurts the wallet, the quality of vehicles available, gas milage, slooooooow pick up process, and the "client does all the work" return process. For a moment I thought they were going to ask that we vacuum, wash, change the oil, and clean the windows as well.Reviewed 27 Oct 2016

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2.0

Worst customer servicePros:NothingCons:I booked my rental, then called the hertz line to extend it by one day. The man on the phone ended up canceling my rental saying I needed an airline ticket ( I never booked through a hertz near an airport) He said that as a local I could not rent with out one and never provided answers to my questions. Well when that was done, I called back 10 minutes later to try and speak to a manager, the lady who answered said that the previous man had made a mistake and that my rental was fine and that she was able to extend it and charge me for the extended day. Well, come tuesday the day we were supposed to pick up our rental at 7:30am to head on our trip. The hertz location had no information about our rental. They said they couldn't help us and didn't seem to care. I called back to the hertz hotline and requested to speak to a manager. The manager told me repeatedly I didn't know what I was talking about and tried telling me " I was the one who cancelled it" I never cancelled the car, and she kept getting the order of when I called all wrong, which luckily for me I wrote down the times and who I spoke to. She kept saying I called on a monday when in fact I called on a sunday twice. Then proceeded to degrade me for using a debit card instead of a credit card ( which the website even says that I can use a debit card to reserve a vehicle, and I was ok with a credit check) She was unhelpful and said that she could do nothing and was rude. Hertz has the worst customer service I have ever delt with. I try to never leave reviews, but the way they handled this left me angrier than ever. I will never deal with this business again, I will never recommend them to any one. If you need a car rental agency that actually cares and deals with issues professionally then don't book through hertz. Ever.Reviewed 7 May 2017

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10.0

Pros:Staff greatCons:NothingReviewed 27 Mar 2021

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2.0

Pros:Didn't like the service and the car was dirty and smelled like cigaretteCons:better customer service experience, more helpful staffReviewed 29 Mar 2021

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10.0

Pros:Ease of transactionReviewed 2 Jan 2021

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10.0

Pros:The staff was very friendly. My car was ready to go.Cons:It was a great experience. Nothing except warm cookies could have made it better :)Reviewed 11 Jan 2021

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10.0

Cons:NothingReviewed 4 Jan 2021

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10.0

Pros:Drop off was super easyCons:Add no smoking signs to vehicles. My rental was smoked in and smelled pretty potent.Reviewed 6 Jan 2021

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6.8

Cons:The vehicle was not clean, it looked like it needed to be washed. Had a lot of scuff marks and no one checked me out so I didn't know whether or not it was documented. The check out of the car and the check in had no one there so I have no idea whether or not I was charged the amount I was quoted. So all in all a bad experience checking out/in the carReviewed 19 Nov 2020

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4.0

Pros:The staff, Debra in Grand Rapids was friendly when picking up the vehicle.Cons:The car stunk like marijuana so badly that I had a headaches after driving in the vehicle for extended periods of time. When I picked up the car, I was in a rush to make a meeting, so I didn't go back inside to make a complaint because there was a huge line and I was crunched for time. I also thought the smell would go away over the course of the week of the rental. HUGE mistake, the smell stayed in the car the entirety of the trip. I can't even believe this was was inspected and allowed to be rented again, it was that bad!Reviewed 28 Sep 2020

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6.8

Pros:Easy to pickup the truck was fineCons:Requested a minivan 48 hours ahead of time, upon arrival was told all returned vans that day had damage and couldn't be rented was offered an SUV instead. Staff was accommodating and upgraded me to a pickup truck upon request.Reviewed 21 Jul 2020

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• What is the most popular car hire from Hertz in Grand Rapids?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Hertz in Grand Rapids.

• How many car hire locations does Hertz have in Grand Rapids?

  Hertz has 3 car hire locations in Grand Rapids. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes