Book Hertz hire cars in Grand Rapids

Reviews for Hertz in Grand Rapids

Recent reviews

Traveller rating

Wonderful

13

Very Good

2

Good

1

Okay

5

Fair

0

Mediocre

0

Poor

19

2.0

The first car we were given at the hire point was very dirty and internally had a strong cannabis odour. On advising the staff they were apologetic and helpful however it baffled me that the vehicle could be sent out to hire in the state it was. Given we had a 12 hour drive ahead of us it was implausible that we could be subjected to the stench of the car for that long. Further as we were returning to Australia there was also a risk that our luggage could also become compromised through contact with whatever substances had been used in that car putting us at risk when trying to clear customs. The attendant said the previous driver would be charged additional cleaning costs. This begged the question if I had not said anything at point of hire then I would have been subjected to the cleaning cost. Altogether a very unacceptable experience.Reviewed 3 Jan 2025

review from

2.0

It was an absolute travesty of a rental. The car condition was absolutely disgusting other than being vacuumed it smelled of cigarettes and marijuana. There was a thick film on all the windows that i had to clean it to be able to see. The trim on the passenger side at the winshield was off and the passenger side windows in both front and back had the film taken off and adheasive was left on the windows. I had attempted to contact hertz customer service via phone and email and never received a response.Reviewed 13 Oct 2024

review from

6.0

The full size car we were given was not in good condition and the back up camera did not work.Reviewed 10 Aug 2024

review from

10.0

ExcellentReviewed 22 Jul 2024

review from

6.0

Being disclosed about the deposit and them preferring credit cards would be great. My credit card had gotten stolen so I only had a debit on me and was charged a $500 deposit because of that. Of course you get it back, but it’s an inconvenience. My plane landed late, they gave away the car I originally booked… I was only 30 mins late to pick up. The line itself was long so I spent another 10-15 mins waiting which is fine ! But just to say, it’s odd they gave away the car I booked so quickly. Whatever. At least I got a car, but it still was far from a smooth experience.Reviewed 14 Jun 2024

review from

2.0

When we arrived there were no cars sold out. Why does website allow you to book when there are no cars!Reviewed 8 May 2024

review from

2.0

they didn't have the van that was promisedReviewed 28 Dec 2023

review from

4.0

Car was filthy, had to wait 90 minutes extra to leave on my trip.☹️Reviewed 7 Oct 2022

review from

2.0

Have the right car ready for us.We had reserved a midsize an we got a compact. The car was dirty an small.We will never rent from hertz again.I would hope hertz reaches out to us for some kind of compensation.Reviewed 23 Oct 2021

review from

10.0

Pros:Staff Is Very helpfulCons:Car could have been cleaner but understand for the price.Reviewed 27 May 2021

review from

2.0

Pros:Nothing went well with this rental.Cons:the location i went to pick it up at was closed without explanation, and only after haggling with a regional manager on the phone did i get A car. I was given a smaller car than I reserved, which was not cleaned and had under a quarter tank of gas.Reviewed 18 May 2021

review from

2.0

Pros:I picked it up with less than 3/4 tank, and returned it with over 3/4 tank. You guys claimed I returned it empty and made me do the leg work on proving that. You sent me a receipt but then asked me to send it back to you as proof.Cons:Stop your dishonest practices. You know there is a percentage of customers who won’t even pursue it, resulting in additional revenue for Hertz. But this comes at the expense of customers that do mind getting ripped off. I will not use Hertz again and will spread the word to my family and friends.Reviewed 11 Apr 2021

review from

More

• Where can I go to pick up my Hertz rental car in Grand Rapids?

  One option for those arriving in the Grand Rapids area on a flight is to pick up their rental at the Hertz location at the Grand Rapids Gerald R. Ford International Airport (GRR), since this allows them to be on the road quickly. When you find yourself in the center of Grand Rapids wanting to pick up a Hertz rental car, your best bet will be at the location at 640 28th St., SE.

•  What are some benefits of using a Hertz rental car in Grand Rapids?

  Hertz in Grand Rapids is known for maintaining its rental fleet in good condition. This ensures that you'll be provided with reliable and clean vehicles during your rental. Hertz typically offers add-ons and extras, including options for GPS navigation, child car seats, and fuel service options. These extras can enhance your travel experience. Hertz usually provides flexible rental terms, whether you need a car for a few hours, a day, a week, or longer. This flexibility allows you to tailor your rental to your specific travel plans.

• Where should I go to park my rental car in Grand Rapids?

  Grand Rapids has on-street parking meters in various areas of the city. These meters usually require payment during specific hours, which can vary from one location to another. Rates can also differ, so it's essential to check the specific area's signage for details. Costs are usually about $1.00 to $2.25 per hour for parking here. There are several parking garages throughout downtown Grand Rapids that provide convenient and secure parking options. The cost of parking in garages can vary but is typically reasonable. Some popular parking garages in the downtown area include the Government Center Parking Ramp and the Monroe Center Parking Ramp. Costs run between $2.00 and $6.00 for one hour of parking here.

• What is the most popular car hire from Hertz in Grand Rapids?

  Intermediate (Volkswagen Jetta or similar) is the most frequently booked car hire type from Hertz in Grand Rapids.

• How many car hire locations does Hertz have in Grand Rapids?

  Hertz has 3 hire locations in Grand Rapids. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Gerald R. Ford Intl airport (GRR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Gerald R. Ford Intl airport (GRR)?

  Yes