Book Hertz hire cars in Grand Rapids

Grand Rapids, MI, United States
29 Sep — 6 Oct
Grand Rapids, MI, United States
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Grand Rapids

Overall rating6.8 GoodBased on 111 reviews
Cleanliness
7.4
Comfort
7.1
Overall
6.7
Pick-up/Drop-off
6.6
Value for money
6.6

Recent reviews

Traveller rating
14
5
2
6
0
Find reviews that mention:
10.0
Cons:All was very good...Reviewed 15 Jun 2020
review fromkayak
2.8
Bait & SwitchPros:Nothing, the counter help was helpless, the manager was apatheticCons:Asked for a GM product, was forced to take a Ford that was much less than the GM product reserved and paid for. There were several GM products in the lot but the counter help and manager were more interested in their small talk and food rather than serving the client. You know the person that pays the bills so they can have a job. I will not likely use Hertz again because it hurts. Hurts the wallet, the quality of vehicles available, gas milage, slooooooow pick up process, and the "client does all the work" return process. For a moment I thought they were going to ask that we vacuum, wash, change the oil, and clean the windows as well.Reviewed 27 Oct 2016
review fromkayak
2.0
Worst customer servicePros:NothingCons:I booked my rental, then called the hertz line to extend it by one day. The man on the phone ended up canceling my rental saying I needed an airline ticket ( I never booked through a hertz near an airport) He said that as a local I could not rent with out one and never provided answers to my questions. Well when that was done, I called back 10 minutes later to try and speak to a manager, the lady who answered said that the previous man had made a mistake and that my rental was fine and that she was able to extend it and charge me for the extended day. Well, come tuesday the day we were supposed to pick up our rental at 7:30am to head on our trip. The hertz location had no information about our rental. They said they couldn't help us and didn't seem to care. I called back to the hertz hotline and requested to speak to a manager. The manager told me repeatedly I didn't know what I was talking about and tried telling me " I was the one who cancelled it" I never cancelled the car, and she kept getting the order of when I called all wrong, which luckily for me I wrote down the times and who I spoke to. She kept saying I called on a monday when in fact I called on a sunday twice. Then proceeded to degrade me for using a debit card instead of a credit card ( which the website even says that I can use a debit card to reserve a vehicle, and I was ok with a credit check) She was unhelpful and said that she could do nothing and was rude. Hertz has the worst customer service I have ever delt with. I try to never leave reviews, but the way they handled this left me angrier than ever. I will never deal with this business again, I will never recommend them to any one. If you need a car rental agency that actually cares and deals with issues professionally then don't book through hertz. Ever.Reviewed 7 May 2017
review fromkayak
10.0
Pros:Staff greatCons:NothingReviewed 27 Mar 2021
review fromkayak
2.0
Pros:Didn't like the service and the car was dirty and smelled like cigaretteCons:better customer service experience, more helpful staffReviewed 29 Mar 2021
review fromkayak
10.0
Pros:Ease of transactionReviewed 2 Jan 2021
review fromkayak
10.0
Pros:The staff was very friendly. My car was ready to go.Cons:It was a great experience. Nothing except warm cookies could have made it better :)Reviewed 11 Jan 2021
review fromkayak
10.0
Cons:NothingReviewed 4 Jan 2021
review fromkayak
10.0
Pros:Drop off was super easyCons:Add no smoking signs to vehicles. My rental was smoked in and smelled pretty potent.Reviewed 6 Jan 2021
review fromkayak
6.8
Cons:The vehicle was not clean, it looked like it needed to be washed. Had a lot of scuff marks and no one checked me out so I didn't know whether or not it was documented. The check out of the car and the check in had no one there so I have no idea whether or not I was charged the amount I was quoted. So all in all a bad experience checking out/in the carReviewed 19 Nov 2020
review fromkayak
4.0
Pros:The staff, Debra in Grand Rapids was friendly when picking up the vehicle.Cons:The car stunk like marijuana so badly that I had a headaches after driving in the vehicle for extended periods of time. When I picked up the car, I was in a rush to make a meeting, so I didn't go back inside to make a complaint because there was a huge line and I was crunched for time. I also thought the smell would go away over the course of the week of the rental. HUGE mistake, the smell stayed in the car the entirety of the trip. I can't even believe this was was inspected and allowed to be rented again, it was that bad!Reviewed 28 Sep 2020
review fromkayak
6.8
Pros:Easy to pickup the truck was fineCons:Requested a minivan 48 hours ahead of time, upon arrival was told all returned vans that day had damage and couldn't be rented was offered an SUV instead. Staff was accommodating and upgraded me to a pickup truck upon request.Reviewed 21 Jul 2020
review fromkayak

Where can I find Hertz hire cars in Grand Rapids?

5500 44th Street Se Unit 4, Hertz car hires

Address

5500 44th Street Se Unit 4

Hours

Monday08:00 - 23:59
Tuesday08:00 - 23:59
Wednesday08:00 - 23:59
Thursday08:00 - 23:59
Friday08:00 - 23:59
Saturday08:00 - 23:59
Sunday08:00 - 23:59

Phone

+1 616 233 6353

Address

4585 Pederson Ct Se

Hours

Monday08:00 - 23:59
Tuesday08:00 - 23:59
Wednesday08:00 - 23:59
Thursday08:00 - 23:59
Friday08:00 - 23:59
Saturday09:00 - 12:00

Phone

+1 616 245 9308

Address

640 28th St Se

Hours

Monday08:00 - 23:59
Tuesday08:00 - 23:59
Wednesday08:00 - 23:59
Thursday08:00 - 23:59
Friday08:00 - 23:59

Phone

+1 616 245 9308

Good to know

Most popular location

5500 44th Street Se Unit 4

Most popular car type

Intermediate

Top tips for hiring a car from Hertz in Grand Rapids

  • Intermediate car hires from Hertz in Grand Rapids are around 21% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Grand Rapids

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Hertz in Grand Rapids.

  • Hertz has 3 car hire locations in Grand Rapids. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes