Guest reviews
Overall rating
7.6
Good
Based on 190 reviews
Cleanliness
7.9
Comfort
7.7
Pick-up/Drop-off
7.5
Value for money
7.4
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
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customer service
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car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
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rented the car
great service
quick and easy
great experience
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6.8
Pros: Easy to pickup the truck was fine
Cons: Requested a minivan 48 hours ahead of time, upon arrival was told all returned vans that day had damage and couldn't be rented was offered an SUV instead. Staff was accommodating and upgraded me to a pickup truck upon request.
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10.0
Cons: All was very good...
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6.0
Cons: I wanted an Elantra. But was given a corolla. The USB port didn’t charge my phone. Inside windshield was filthy. Looked like it had never been cleaned. Dropped off cat a couple of hours early but no one was at the drop off location to make a note of it. Since it was closed, had to sit in the vehicle waiting for my ride. All in all, it could have been a lot better
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2.8
Pros: Staff was friendly but that was about it.
Cons: First you charged me for insurance when I did not want it as my company has insurance for rental cars and with your email vouchers you do not see the costs until you are too late to dispute it. That is probably the worst part. The car was not full of gas when I got it.
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8.8
Cons: I will never rent a Jeep suv again. Poor gas mileage, hit head when getting in driver’s seat (I’m 5’3”), and it felt like a truck.
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3.6
Cons: Who would have known this rental company was not at the airport!! $27.00 x 2 to pickup and drop off car.. never again!!
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10.0
Pros: Pickup was easy, and off hours drop off was just as easy.
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6.8
Pros: The Hertz staff was very accommodating, respectful, and kind when I picked up the vehicle.
Cons: The car needed an oil change within 6 hours of driving and the transmission seemed to be having issues as well. I brought up my concerns to the lady who inspected the vehicle upon my return and she didn’t even acknowledge what I said.
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10.0
Pros: Helpful staff, great car.
Cons: Not really
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2.0
Cons: Actually having a rental available! The rental never happened as they no SUV’s available to rent, somehow they did not receive any of my contact information - so I only found out when I arrived after hours!!!!
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8.8
Pros: Drop-off was easy although it was a bit different than I had experienced with other companies. The woman at the desk was handling a lot by herself but was VERY polite, professional and efficient.
Cons: The pick-up did not go as smoothly as it could have gone. The two employees appeared to be "bothered" by having to take care of a customer. (me) I was an inconvenience to them apparently.
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10.0
Pros: Friendly staff, super easy
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