Recent reviews
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10.0
Pros: Everything was easy
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10.0
Pros: Staff was super nice and helpful
Cons: Nothing :)review from
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10.0
Cons: I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.
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4.8
Pros: The manager finally fixed the screw up, but it took a while.
Cons: I rented a sports car, meaning a Dodge Challenger or similar. When I got there, they were going to give me some mid-size 4-door. I told the employee that I paid for a sports car, and he said he knew that, but it didn’t matter because I will take what they give me and they didn’t have any availablereview from
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9.6
Pros: Staff friendly and helpful.
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7.2
Cons: Better rate.
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10.0
Pros: Professional and friendly staff. All my Enterprise rentals have been great
Cons: Nothingreview from
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10.0
Pros: Good customer service and easy to use. You
Cons: Can’t think of anything.review from
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10.0
Pros: We reserved a minivan. Young man (Lane?) behind desk was very helpful - offered to bring the minivan around for me, then came back for a different set of keys because first minivan had a greasy window. Second minivan was low mileage (7,000) and very clean. Drp off was very easy.
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8.0
Pros: The staff was excellent
Cons: Absolutely nothingreview from
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7.2
Dirty seat in back
Cons: The back seat was dirty. It even came off on my pants. Not sure if it was grease or what.review from
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10.0
Easy & convenient
Pros: My husband picked it up while I was at work even though we still have different last names. I was able to drive the car too without paying extra. The car was very new and clean!review from
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10.0
Pros: Every aspect was great.
Cons: While they couldn't know this, I find Chrysler product to be horrible cars. Every year the various worst 10 car lists that come out have at least 4 of them on their lists. If they;s stop carrying them r at least assign them only to people who request one that would be great.review from
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9.2
Cons: Cost of car rentals in general and debiting my account for full rate on pick up.close to 80 bucks a day?
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10.0
Grand rapids car rental
Pros: Likeed the convenience of being able to get around in my rental car. The customer service was great.review from
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2.0
Over charged $200
Pros: I fortunately was looking at my bank statement earlier than normal and caught the added $200 on my bill. I will always take the time to have them print my receipt when I return the car. I can't trust they will do it correctlyreview from
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4.4
Full Size Fun Size
Pros: The color.
Cons: Given a car that had been driven up from Florida without service. Total monopoly at GRR, two companies split ownership of six agencies. No good luck at this airport. Reserved a full size, but got the basic model Nissan Altima. It had to pair bluetooth with a third party app on the phone, big no-no, didn't have heated seats, and the driving quality was terrible. Car was sluggish to respond to steering, and accelerating felt clear the car had been burned-in it's use down in Florida and up to Michigan where I rented it. Again tho, duopoly controls the rental cars so you can't complain. Avoid this small down airport if you can. Disgraceful.review from
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10.0
Pros: Was nice that they upgraded for free. There was a short wait at pick up and the guy working at the National counter had to cover Enterprise as well. I did not think it was a big deal. Maybe that is why they upgraded. I'm used to driving a Toyota minivan, so it didn't seem spacious to me, though I know it was a good car. So I was happy to be upgraded. Wish I could have dimmed the navigation system. I felt like I had a flashlight in my eyes at night.
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9.6
Pros: Pickup/Dropoff in Grand Rapids and Chicago were handled by kind service oriented people!
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