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Grand Rapids car rentals

Grand Rapids car rentals

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Grand Rapids, MI, United States
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Grand Rapids, MI, United States

Grand Rapids car rental information

Pick-up location Grand Rapids
Rental locations 20
Airport locations 10

Grand Rapids car hire reviews and directory

Rated no. 1
Alamo
Best rated
7.9 Good (37 reviews)
1 location in Grand Rapids
Alamo
Locations in Grand Rapids
5500 44th St Se
+1 844 841 7839
Monday07:00 - 23:59
Tuesday08:00 - 23:59
Wednesday08:00 - 23:59
Thursday08:00 - 23:59
Friday08:00 - 23:59
Saturday09:00 - 21:00
Sunday08:00 - 23:59
  • 7.8
  • 7.3
  • 8.1
  • 8.4
  • 7.9
Recent reviews
10.0 Excellent
11 Sep 2017
Very efficient.
Pros: Nice car.
Cons: What's to dislike?
2.0 Mediocre
13 Sep 2016
Left Me Stranded!
Pros: Nothing.
Cons: My flight into Grand Rapids (MI) airport was delayed. The Alamo rental desk was abandoned. Thankfully, both Avis and Enterprise stayed to accommodate us late arrivals. The Alamo folks knew we were coming - albeit late - and chose to go home. Won't rent from Alamo again,
7.6 Good
31 Oct 2016
Bad USB and No Map
Pros: I liked what the Vehicle was and able to seat. It did ride comfortably
Cons: I did not like there was Mapping Program. When I plugged in my into the USB port, for charging or using my GPS on the phone, I had a HUGE problem using anything on the main display. It said USB Error, and the screen kept flashing from one to the other. Once I unplugged it, the radio and other functions would work. I think either it is a design flaw, or something wrong with the wiring. It was not very easy to use. I probably will make sure I never get that vehicle again, or at the very least, try out the USB Port, before I leave the Rental Agency.
7.2 Good
20 Feb 2017
Pros: The staff were wonderful and he check in and out process was quick.
Cons: The car had a residual smell of a smoker and the windows had a film over them due to the rainex not being buffed out.
8.0 Excellent
19 Apr 2017
Cons: I signed up for a car rental. The 2 options were a F 150 or a mini van. No Good. $11 dollars a day to get a premium car, a cadillac.
3.6 Mediocre
6 Jun 2017
Pros: I liked the ease of pick up and return.
Cons: I did not like that I had ordered and economy car online and was given a truck, not a car, that was in no way in the economy class, and drank gas. I am not used to driving a truck, and it was somewhat dangerous for me being in a city I am not used to driving in.
6.0 Good
9 Jun 2017
Never got there
Pros: Never arrived in GRR. Had to switch to LANsing as flight to GRR was delayed longer than I wanted. Refund was fast.
Cons: Alamo does not rent in Lansing. Had to switch car rentals.
7.2 Good
15 Jun 2017
Disappointed!
Pros: We liked the comfort of the vehicle which is why we rented from Alamo. They had the vehicle we needed.
Cons: We rent a lot of cars. Never from Alamo previously. We are accustomed to our rentals being clean. This was not the case in this vehicle. We had clients that had to ride on seats that had what appeared to be dog hair (short white hairs) I tried my best to pick off what I could. When you open the doors there was a layer of dirt in all the door wells. Also dust on the console. We have never experienced that with any other car rental company.
5.6 Okay
27 Jul 2017
Cons: They tried to double charge me at pick up even when I told them I had pre paid. The car was in pretty rough shape and had strongly smelled of smoke.
7.2 Good
2 Sep 2017
Pros: It was a very quick pick-up. No hassles or delays
Cons: The ALAMO sign was too hard to read. It was small and shared with NATIONAL. I actually missed the location the first time around since I couldn't see a large sign, like at the other rentals.
Rated no. 2
Budget
7.7 Good (47 reviews)
3 locations in Grand Rapids
Budget
Locations in Grand Rapids
2640 Alpine Avenue Northwest
+1 616 647 9991
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday09:00 - 13:00
Sunday09:00 - 13:00
2740 28th Street Southeast
+1 616 975 3466
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday09:00 - 13:00
Sunday09:00 - 13:00
5500 44th Street Se Unit 9
+1 616 233 6336
Monday00:00 - 01:00
06:00 - 23:59
Tuesday00:00 - 01:00
06:00 - 23:59
Wednesday00:00 - 01:00
06:00 - 23:59
Thursday00:00 - 01:00
06:00 - 23:59
Friday00:00 - 01:00
06:00 - 23:59
Saturday00:00 - 01:00
07:00 - 23:59
Sunday00:00 - 01:00
07:00 - 23:59
  • 7.5
  • 7.7
  • 8.0
  • 7.6
  • 7.8
Recent reviews
8.0 Excellent
22 Jan 2016
Cons: my experiance with the grand rapids office was satisfactory they had a pleasant helpfull counter personal. clean office and fast service.
7.2 Good
15 Jun 2016
Cons: The rental place was close, had to go to GRR which was still open and had to bay $50 more.
5.2 Okay
7 Jul 2016
Car was great, but ruined by service
Pros: The car was clean and ready to go when I got there. It ran well, and was fuel efficient. Did not smell of stale smoke, and there were no mechanical issues.
Cons: This was the worst car rental experience I have ever had. It started Sunday morning when I was picking up my car. I was greeted at the desk by a gentleman "in training". He was wearing a dirty pair of jeans, an old Detroit Lions Tee Shirt, and a baseball cap. Very unprofessional. After fumbling with my information for a while, a lady finally came around to help out. After some more training and a lot of waiting (35 minutes!), I was shown my car. After I checked out the vehicle I went back in to finalize the rental. I was informed at that time that I was not able to park my personal car on site. What?! I'm renting a car from you, but yet I have to find somewhere else to park? This was a huge inconvenience to my and my family. The lady said I could go park at McDonalds down the road because "the manager there is cool with it". I have two problems with this: 1) There is no proof that McDonalds or any other private property where I choose to park would not tow my vehicle if left unattended for 4 straight days and 2) There is absolutely no notice that this is the case when booking the vehicle. So not only do I have to have my wife drop everything to come get my car, but she also has to inconvenience a friend to come down and get my car so it does not get towed. THEN, they have to drive my car back to McDonalds before I get home so its ready for me. Not very easy to do when she works full time and we have two young children. To top it all off, it was pouring rain, so I had quite a ways to walk after moving my car from the Budget lot to the McDonalds lot. The car was clean, and ran well, but that is about the only highlight of my experience. Your customer service continued to disappoint me when I came to return my vehicle. I filled up the gas tank to the top less than a half mile away. When asked if it was full, I said yes. The same lady asked if I was sure because they will charge me $9.89 if they take it there and ANY gas fits in. I explained to her that I filled it to the top, but it might be possible to fit a tenth of a gallon in there or so. She said it was up to me, but I will most likely get charged. So I am basically forced to go put more gas in (which ended up being 0.24 gallons) and bring it back. I made sure it was overflowing from the nozzle so I did not get charged any further. Hopefully you can tell that I am less than impressed with my experience this week. I want to let you know that this type of customer service (and overall policy of not being able to park on site) is ridiculous. My wife and I have rented from Budget/Avis quite a few times in the past, but will now be reconsidering our options. Even if you happen to be the most inexpensive, we will most likely choose another company so that when we travel for work or vacation we feel valued and appreciated. Please feel free to contact me should you have any questions or concerns about my experience.
4.8 Okay
6 Sep 2016
Bait and switch rate
Pros: Ease of booking
Cons: Nothing I received or viewed said anything about a mileage charge being added to the price quoted yet I was charged an additional $40 when I returned the car. Budget says this is a Kayak issue. VERY DISAPPOINTED!
10.0 Excellent
23 Mar 2018
Pros: The car was good and the service as well. Everything worked out like I expected.
Cons: Nothing
2.8 Mediocre
31 Jul 2018
Terrible.
Cons: This was the WORST customer service experience I have ever had--that is not hyperbole. I arrived early to pick up my rental vehicle and no one was at the counter. I said, "Hello, good morning!" so that anyone in the rear would be able to hear me. Tina came up from the back and asked if she could help me. I said that I was there to pick up my rental. She looked over both the Avis and Budget paperwork and told me she didn't have a car for me. I said that I had booked online and that I had a confirmation number. She said it didn't matter and she didn't have any cars available for me. I asked her how this could happen, and if she didn't in fact have a car for me, that she needed to assist me in locating one because I was CONFIRMED to have a vehicle. She said she wouldn't help me find a car. I protested and she said she would reach out to the airport to see if they had a car available and that she would get back to me later in the day if one came available. I said that was unacceptable and that she should make the phone call immediately--as I had been driven two hours south from Traverse City and was stranded without a vehicle. She made a phone call, left a message and said she'd have to see what they had to say. She made or took another call and at the conclusion of that call she said she would rent me a car--but it would have to be dirty because she didn't have time to clean it. Just wanting to get out of there and without any alternative I accepted. I completed the paperwork and went to the car which was VERY dirty. There was dog food all over the rear area, hair everywhere, fast food wrappers throughout and the vehicle REEKED of marijuana. Having no other option--I accepted the car. Shortly after getting underway I noticed also that the check tire pressure light was on. We pulled into a gas station and discovered that the pressure in the rear driver tire of our newly-rented vehicle was at 17PSI--it was supposed to be at 44PSI. What a SAFETY HAZARD! I do not understand how an owner/operator could send a vehicle out without being cleaned or safety checked. Based on the service I received I would never recommend Budget--especially this location to anyone.
6.8 Good
21 Jul 2019
Cons: Higher quality vehicle. the Mitsubishi Outlander had a rough ride, mediocre gas efficiency and after some reading found it to be sub par in safety. It would be better if you acquired more highly rated vehicles.
10.0 Excellent
13 May 2018
Pros: Efficient check in Easy to find Great value Good car for a different location drop off
Cons: It would have been nice, as a first time customer, to be offered the rewards program and to be given better instructions to find the assigned vehicle.
10.0 Excellent
8 Nov 2015
Budget car rental
Pros: Booked off kayak and was a great deal, brand new car with 153 miles, cute little white Kia
Cons: The headlights did not automatically come on at night and I never thought about that since most cars do that, I should have checked that out before taking off during the day, was in downtown Chicago at the time...yikes!
10.0 Excellent
7 Dec 2015
Pros: low rental price and in terminal pick up
Cons: Confusing to go over to Avis desk and car pick up area when your are focus on finding Budget
Rated no. 3
Enterprise
7.6 Good (61 reviews)
6 locations in Grand Rapids
Enterprise
Locations in Grand Rapids
1100 Plainfield Ave Ne
+1 616 776 7665
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 12:00
Sunday00:00 - 00:00
2720 28th St Se
+1 616 285 3370
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 13:00
Sunday09:00 - 13:00
3375 Alpine Ave Nw
+1 616 785 7311
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 12:00
Sunday00:00 - 00:00
4214 Plainfield Ave Ne
+1 616 363 8400
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 12:00
Sunday00:00 - 00:00
5500 44th St Se
+1 616 233 6341
Monday07:00 - 23:59
Tuesday08:00 - 23:59
Wednesday08:00 - 23:59
Thursday08:00 - 23:59
Friday08:00 - 23:59
Saturday09:00 - 21:00
Sunday08:00 - 23:59
7580 Expressway Dr Sw
+1 616 475 1300
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday00:00 - 00:00
Sunday00:00 - 00:00
  • 7.6
  • 7.8
  • 7.7
  • 7.5
  • 7.2
Recent reviews
10.0 Excellent
29 Sep 2017
Easy & convenient
Pros: My husband picked it up while I was at work even though we still have different last names. I was able to drive the car too without paying extra. The car was very new and clean!
9.6 Excellent
5 Oct 2016
Pros: Pickup/Dropoff in Grand Rapids and Chicago were handled by kind service oriented people!
10.0 Excellent
24 Oct 2016
Pros: Was nice that they upgraded for free. There was a short wait at pick up and the guy working at the National counter had to cover Enterprise as well. I did not think it was a big deal. Maybe that is why they upgraded. I'm used to driving a Toyota minivan, so it didn't seem spacious to me, though I know it was a good car. So I was happy to be upgraded. Wish I could have dimmed the navigation system. I felt like I had a flashlight in my eyes at night.
4.4 Okay
7 Nov 2016
Full Size Fun Size
Pros: The color.
Cons: Given a car that had been driven up from Florida without service. Total monopoly at GRR, two companies split ownership of six agencies. No good luck at this airport. Reserved a full size, but got the basic model Nissan Altima. It had to pair bluetooth with a third party app on the phone, big no-no, didn't have heated seats, and the driving quality was terrible. Car was sluggish to respond to steering, and accelerating felt clear the car had been burned-in it's use down in Florida and up to Michigan where I rented it. Again tho, duopoly controls the rental cars so you can't complain. Avoid this small down airport if you can. Disgraceful.
2.0 Mediocre
31 Jan 2017
Over charged $200
Pros: I fortunately was looking at my bank statement earlier than normal and caught the added $200 on my bill. I will always take the time to have them print my receipt when I return the car. I can't trust they will do it correctly
10.0 Excellent
5 Mar 2017
Grand rapids car rental
Pros: Likeed the convenience of being able to get around in my rental car. The customer service was great.
9.2 Excellent
15 Mar 2017
Cons: Cost of car rentals in general and debiting my account for full rate on pick up.close to 80 bucks a day?
10.0 Excellent
24 Apr 2017
Pros: Every aspect was great.
Cons: While they couldn't know this, I find Chrysler product to be horrible cars. Every year the various worst 10 car lists that come out have at least 4 of them on their lists. If they;s stop carrying them r at least assign them only to people who request one that would be great.
7.2 Good
28 Jan 2018
Dirty seat in back
Cons: The back seat was dirty. It even came off on my pants. Not sure if it was grease or what.
8.0 Excellent
22 May 2019
Pros: The staff was excellent
Cons: Absolutely nothing
Rated no. 4
Hertz
6.8 Good (74 reviews)
2 locations in Grand Rapids
Hertz
Locations in Grand Rapids
487 28th Street Se
+1 616 245 9308
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 13:00
Sunday
5500 44th Street Se Unit 4
+1 616 233 6353
Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday07:30 - 23:30
Sunday07:00 - 23:59
  • 6.6
  • 7.2
  • 7.1
  • 6.6
  • 6.6
Recent reviews
9.2 Excellent
21 Sep 2017
Great vehicle
Pros: Mid size SUV Ford Escape. Loved the ease of pickup and drop off. Loved the size of the vehicle. LOVED the visibility.
Cons: Not enough pickup/power for passing on two lane highways. Had to get used to the low energy idle. It sounded like the car stopped running!
6.8 Good
18 Nov 2017
Unsavory
Pros: Nice car
Cons: More than quoted price by way of a bunch of un-published’service charges’ The pressure selling of the pre-filled gas tank is an underhanded sales tactic that nets the company a lot of free money and leaves the customer feeling screwed.
2.0 Mediocre
20 Sep 2016
Electronic glitch without potential for resolution
Pros: I have worked with Kayak before, and had a good experience
Cons: I booked through Kayak - rerouted to carrentals.com. I checked the date of rental multiple times before paying for the car, because I was traveling to my father's funeral and it was important to get the date correct. Despite checking multiple times, when I got rerouted, the date changed electronically without me changing it. At the point of booking, there was no chance of resolution. Kayak won't resolve because it was rerouted through carrentals.com. Carrentals.com won't resolve because I had a Hertz confirmation, they just told me to go through Hertz. Hertz would not resolve because we prepaid through carrentals.com. So I have had to contest the charge on my credit card because there is no path to resolution. VERY DISAPPOINTING.
10.0 Excellent
27 Sep 2016
Real good
Pros: Clean and nice car
2.8 Mediocre
27 Oct 2016
Bait & Switch
Pros: Nothing, the counter help was helpless, the manager was apathetic
Cons: Asked for a GM product, was forced to take a Ford that was much less than the GM product reserved and paid for. There were several GM products in the lot but the counter help and manager were more interested in their small talk and food rather than serving the client. You know the person that pays the bills so they can have a job. I will not likely use Hertz again because it hurts. Hurts the wallet, the quality of vehicles available, gas milage, slooooooow pick up process, and the "client does all the work" return process. For a moment I thought they were going to ask that we vacuum, wash, change the oil, and clean the windows as well.
8.0 Excellent
8 Nov 2016
Stripped down vehicle.
Cons: Why do you even OFFER vehicles in this day and age that do not have CRUISE CONTROL???
8.8 Excellent
3 Jan 2017
Great Experience
Pros: Couldn't have asked for better. I had quite a bit of traveling to do over the holidays and the unlimited miles sure helped. The vehicle I had was brand new, not even 500miles on it and had a great 4 wheel drive on it was I was traveling in MI during the winter.
Cons: The Price: I originally paid for the rental online and was unaware that I had not paid for the insurance, and was charged more than I expected.
6.4 Good
25 Mar 2017
No car available when I arrived
Cons: I arrived later than my pickup time because of flight delays and they didn't have a car for me. So rather than upgrading me they had me wait. I was already late to the funeral I was going to because of my flight delays. They said it was my fault because I didn't arrive at the pickup time I had stated in my reserrvation.
10.0 Excellent
11 Apr 2017
Pros: I had a very friendly, convenient and efficient experience.
10.0 Excellent
1 May 2017
Great experience.
Pros: All of it! Service, convenience, price and quality car.
Rated no. 5
National
8.7 Excellent (10 reviews)
1 location in Grand Rapids
National
Locations in Grand Rapids
5500 44th St Se
+1 844 841 7838
Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday08:00 - 23:59
Thursday08:00 - 23:59
Friday08:00 - 23:59
Saturday08:00 - 23:59
Sunday07:00 - 23:59
  • 8.6
  • 8.4
  • 9.0
  • 8.8
  • 8.8
Recent reviews
9.6 Excellent
14 Aug 2016
Pros: Great car, easy pick up and drop off
Cons: Booster seat rental way over priced
10.0 Excellent
7 Jan 2017
Pros: Lots of room in this Dodge Journey
Cons: A little hard to figure out how to work the touch screen for regulating heat, etc.
10.0 Excellent
10 Jan 2017
Perfect, worry free.
Pros: Car was sporty, clean, and not even broke in with 8k miles. Terrific rental experience.
10.0 Excellent
11 Apr 2017
As advertised
Pros: Counter was open and car available despite my plane being delayed until after midnight.
7.6 Good
28 Nov 2017
Not particularly clean
Pros: Easy pick up and reasonable good rate.
Cons: Car was not very clean, windows streaked and back exterior filthy. The car was clean inside at least.
7.2 Good
9 Jun 2018
Good Price - Bad service
Cons: I ordered a small SUV which wasn't available. National agent gave me a large NEW SUV and LYING said will all the updates it was great on gas mileage. After an hour was already down 1/4 tank. Played with the buttons and found instead of 30mpg the other would have gotten, I was getting 17mpg. I had 700 miles to drive. Called National and was told to go to nearest airport to exchange. Filled up gas outside of airport (1/2 hour out of way) and called to ask where to park to transfer items to new car. National desk rep said they would not exchange. Would end rental and rent me a new car. I would have to pay for BOTH! After a full on rant by me, the rep finally agreed to give me a tank of gas. Never National again!!
10.0 Excellent
24 Jun 2018
Great and fast
Pros: Friendliness and customer service was great
Cons: Cost but who does?
8.0 Excellent
27 Aug 2018
Nice vehicle
Pros: Rented a mini van for a family trip. Had a dodge caravan which was a nice car, well maintained and comfortable. Good gas mileage considering the size of the vehicle.
Cons: Limited pick up and drop off staffing. Counter opened late while we waited. Also felt the add on charges brought the price up quite a bit.
6.8 Good
11 Jun 2019
Pros: Roomy
Cons: The car stunk of cigarettes, windshield wipers were horrible in the rain and the shuttle staff upon dropoff were rude. The streaking impaired visibility to the point of me pulling over to wait out the storm. Not everyone is from the surrounding area, patient shuttle staff would help.
8.0 Excellent
25 Jun 2019
Pros: Drop off was easy
Cons: Pick up took 45 minutes because understaffed at the counter
Rated no. 6
Dollar
7.8 Good (20 reviews)
1 location in Grand Rapids
Dollar
Locations in Grand Rapids
5500 44th Street Se
+1 866 434 2226
Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday07:30 - 23:30
Sunday07:00 - 23:59
  • 7.4
  • 8.4
  • 8.1
  • 7.3
  • 7.8
Recent reviews
3.6 Mediocre
18 Jul 2018
Incompetence
Pros: Rental facility was clean One employee (out of about four) was actually friendly and helpful
Cons: Reserved the car from Dollar through Kayak. Nowhere did it say that Dollar did NOT have a counter at the terminal. Took me an hour to learn that the Hertz counter was handling the Dollar rentals. When I suggested to the Hertz people that a simple hand-written sign would have saved my whole family an hour, they seemed confused and began to make excuses. I also observed several other customers get frustrated with their poor service and excuses at the Grand Rapids Hertz counter.
10.0 Excellent
31 Jul 2018
2018 Nissan Pathfinder Rental
Pros: Very nice, clean, brand new SUV was loaned to me. Staff was friendly and helpful. Was the best rental deal in town. Cannot beat their prices! Will rent from them again.
10.0 Excellent
6 Aug 2018
Pros: very easy pick up and drop off great price
Cons: nothing!
4.0 Okay
1 Sep 2018
Scavenger hunt
Cons: There was no sign at the Hertz counter indicating it was also serving Dollar. I called the Dollar Rental help number and they gave me the wrong location. After consulting with the airport help desk, I found out that Dollar was operating out of the Hertz counter, however, there was absolutely no signage indicating this. No mention of it on Kayak, either. When I mentioned it to the desk attendant, she said she thought there was a sign somewhere. Had to stand in line for close to 30 minutes before being served. Car was substandard; windshield was dirty and the wipers didn't work well. Steering seemed loose.
8.0 Excellent
10 Nov 2018
Not properly equipped
Pros: The car was ready when I arrived and when I needed to add an extra day it was seem less
Cons: It snowed in Michigan and there was no Snowbrush in the car nor were there any car mats in the car. This is extremely frustrating to try to clean the car off with my bare hands
5.2 Okay
7 Jan 2019
SUV sizes are misleading
Pros: Value- good price
Cons: I reserved a standard SUV which was described as a Jeep Grand Cherokee. I just need up with a Chevy Equinox. I understand one cannot get a specific vehicle but a Equinox is not the same size or even comparable to a Grand Cherokee. It’s more comparable to a Jeep Cherokee or Compass or Ford Escape. The agent was not helpful whatsoever, saying I should have reserved a suburban. No, don’t give out small suvs and call them “standard”!
7.6 Good
27 Mar 2019
Cons: Staff was very slow for a previous reservation
8.8 Excellent
24 Apr 2019
Pros: Ease of pick-up
Cons: I needed to extend and there was confusion. I called the 1 800 phone number and was told that I had to return to the place that I rented the car from. When I got there, the clerk told me that I could have just called the 1- 800 phone number and was shocked to find out what they told me.
10.0 Excellent
3 Jun 2019
Pros: The lady who helped me was super nice and professional. I couldn't understand the technology of a fancy Jeep with a "key-less" start, but she put me in another car. One that needed a key to start the engine. She was genuinely interested in understanding and helping me. Great customer service!!!!!
Cons: I had a good experience.
2.0 Mediocre
1 Aug 2019
Cons: How is it that the lady at the counter said I had no reservation, but when I threatened to leave she all of a sudden found it?
Rated no. 7
Avis
6.7 Good (16 reviews)
3 locations in Grand Rapids
Avis
Locations in Grand Rapids
2640 Alpine Avenue Northwest
+1 616 447 7739
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday09:00 - 13:00
Sunday09:00 - 13:00
2740 28th Street Southeast
+1 616 940 4593
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday09:00 - 13:00
Sunday09:00 - 13:00
5500 44th Street Southeast, Unit 9
+1 616 949 1720
Monday00:00 - 01:00
06:00 - 23:59
Tuesday00:00 - 01:00
06:00 - 23:59
Wednesday00:00 - 01:00
06:00 - 23:59
Thursday00:00 - 01:00
06:00 - 23:59
Friday00:00 - 01:00
06:00 - 23:59
Saturday00:00 - 01:00
07:00 - 23:59
Sunday00:00 - 01:00
07:00 - 23:59
  • 6.6
  • 7.1
  • 7.0
  • 6.3
  • 6.5
Recent reviews
9.6 Excellent
25 Nov 2015
Great rental
Pros: The customer service was awesome. Everyone we talked with was very friendly and helpful.
Cons: The cost could have been a little lower, but the customer service helped make up for it.
10.0 Excellent
18 Jan 2016
Pros: SUV + heated up in 3 minutes:)
Cons: No N E W S directions on car
8.4 Excellent
6 Jul 2016
Ease of access to northern michigan
Pros: Price is fine and airport to airport with no drop off fee great. Agents really pleasant especially the young man in GRR
Cons: Not that dirty but still hadn't been cleaned with dirt from last person's luggage in back. Also last customer only filled the gas until it appeared full but wasn't really full.
7.2 Good
10 Jul 2016
Pros: Car was fine. Clean and in good working order. No complaints.
Cons: Price was high. Turning in car at Dubuque, Iowa airport was difficult. Drop off lot was recently relocated and not enough information given on where the new location was. No signs in parking lot. No one answered any phone calls. Good thing the airport is small - we just went inside and asked Avis clerk. She was a nice person - said lots of people are having trouble finding the new return location. Is it too complicated to put a sign in the parking lot??
10.0 Excellent
1 Aug 2016
Pros: Friendly helpful staff, great car
Cons: No complaints
9.6 Excellent
24 Dec 2016
Beautiful car
Pros: Easy pick up and drop off. Beautiful car for intermediate... a Chevy Malibu. Ran great, very clean and in great shape.
2.0 Mediocre
4 Jun 2017
Mis-told
Cons: I was told that I had to purchase the fuel coverage, which was news to me. I've always declined the fuel, bc I fill it up myself all the time. After telling the Agent in Grand Rapids many times I didn't want it, he said I had no choice and when I filled it up to bring my receipt up in returning the CAR, which didn't make sense. When I returned the car in Battle Creek, I told the Agent and she was dumbfounded and said they should have done that in the first place. This was a terrible experience.
10.0 Excellent
5 Sep 2017
Pros: Rate
10.0 Excellent
24 Oct 2017
Davis was A plus
Pros: Service online and in person plus plus plus plus plus
5.6 Okay
18 Aug 2018
Cons: They had no cars ready when we arrived .Even though we reserved a car for an earlier pick-up time.There were 8 other customers with the same problem waiting ahead of us.
Easirent
easirent
1 location in Grand Rapids
Easirent
Locations in Grand Rapids
Gerald R. Ford International Airport
Monday00:01 - 23:59
Tuesday00:01 - 23:59
Wednesday00:01 - 23:59
Thursday00:01 - 23:59
Friday00:01 - 23:59
Saturday00:01 - 23:59
Sunday
Fox
fox
1 location in Grand Rapids
Fox
Locations in Grand Rapids
6890 Broadmoor Ave Se
Sunnycars
sunnycars
1 location in Grand Rapids
Sunnycars
Locations in Grand Rapids
5500 44th Street SE
265 travellers who rented a car in Grand Rapids gave the car agency they used an average rating of 7.4

Car rental locations in or near Grand Rapids

When to book a rental car in Grand Rapids

Average daily price per month
Car hire prices as pick-up date approaches
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Top tips for renting a car in Grand Rapids

  • Grand Rapids is plonked amidst the scenic countryside of Michigan, only a 40-minute car ride from the Lake Michigan and Huron-Manistee National Forests. The best way to explore the wonderful attractions in and around Grand Rapids is on your own four wheels, so pick up a hire car to make the most out of your trip to the city.
  • 13 miles southeast of Grand Rapids is the Gerald R. Ford International Airport, where travelers can conveniently pick up a hire car. The agencies’ counters can be found on the first floor of the parking garage and include internationally renowned companies like Avis, Enterprise, and Hertz. The quickest way to Grand Rapids’ center is via the I-96 W, which will take you to the city in 20 minutes.
  • The winters in Michigan can be very cold and bring lots of snow. Therefore, it is imperative to familiarize yourself with driving in snow conditions if you visit in the winter. Make sure the hire car is properly equipped and fitted with winter tires. It is also recommended that you keep an emergency kit in the car with band aids, water, a torchlight, and some snacks, in case you get stuck in the snow and it requires time to be reached. Also, if you do get stuck, never spin the wheels, as the tires will only dig deeper into the ground.
  • Look forward to a smooth and pleasant driving experience when visiting Grand Rapids. The roads are well-maintained in most areas and drivers are not aggressive or in too much of a rush compared to many other cities. Traffic is also barely congested, so there is really no reason to avoid driving in the city, but do be a bit more careful between 7 and 8 am.
  • Book your rental car in Grand Rapids at least 1 day before your trip in order to get a below-average price

FAQs about renting a car in Grand Rapids

What is the best rental car company in Grand Rapids?

Based on ratings and reviews from real users on KAYAK, the best car rental companies in Grand Rapids are Alamo (8.7, 6742 reviews), Enterprise (8.5, 12962 reviews), and Budget (7.4, 4280 reviews).

How can I find car rentals near me in Grand Rapids?

Take a look at our extensive car rental location map to find the best rental cars near you.

What type of car is recommended for driving in Grand Rapids?

For the ultimate American driving experience, it would obviously be a good idea to get a pickup truck, but bear in mind that they eat lots of gas. A less bulky alternative would be an SUV, for instance. In any case, choosing a 4-wheel-drive car, especially in the winter, is definitely a good call.

What's the speed limit in Grand Rapids?

Unless otherwise indicated, 25 mph is permitted for driving in residential areas in Grand Rapids. On unposted highways, the maximum speed is 55 mph and up to 75 mph on freeways. Michigan operates under the Basic Speed Law, which means the driving speed must be adapted to the prevailing weather conditions.

How are gas prices in Grand Rapids?

The average price per gallon is around $2.50 in Grand Rapids, but if you go to petrol stations like Mobil or Speedway and you may encounter rates as low as $2.10 per gallon. Make sure you know what kind of petrol to fill in the hire car and, during the winter months, don’t leave the car out overnight with a nearly empty tank, as it increases the risk of the petrol line freezing up.

Where are the best places to park in Grand Rapids?

There are various options for parking in Grand Rapids, the easiest being accommodation with parking included. On-street parking is metered in most places, so check the time restrictions and prices on the sign. There are also parking lots and garages available all around the city, some of which are connected to the DASH lines, a bus service circulating the city which will bring travelers into the center.

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