Book Enterprise hire cars in Des Moines

Reviews for Enterprise in Des Moines

Recent reviews

Traveller rating

Excellent

24

Good

6

Okay

3

Mediocre

8

Poor

0

Find reviews that mention:

get the carstaff was very helpful

car was greatairport location

car availablecustomer service

great servicegreat customer

pick up and dropgreat price

great experience

10.0

Pros:Counter and returning staff were excellent in service and efficiency, courteous and friendly.Cons:The costs were more than expected for the car size and location.Reviewed 19 Jun 2021

review from

2.0

Cons:Everything can't be rated because I got a phone call from Enterprise telling me that they had overbooked and that I would be on a wait list for a car. That was the last I heard from them.Reviewed 13 Jun 2021

review from

10.0

Pros:Jack at the counter is a wonderful asset to the company. He did a,great job getting us into the vehicle that we wanted.Reviewed 11 May 2021

review from

2.0

Pros:NothingCons:I spent 35 minutes in line in the hot sun just to get to the counter and be told they didn’t have a vehicle for me even though I had previously reserved one. I thought the point of a reservation was to guarantee it would be there. The employee stated that he had tried to call me to let me know about this but I had zero missed calls and zero voicemails so I do not believe he tried to call me. I will not be renting from Enterprise in the future and will be sharing this experience with everyone I know.Reviewed 3 May 2021

review from

2.0

Pros:I didn’t even have a car when I had placed a reservation well in advance.Cons:The pick up time for my car was set for 5pm, the location closed at 5pm. I called first thing the following morning to pick up my rental & they told me they no longer had the vehicle available because I hadn’t showed up to pick up the car at my scheduled appointment time— even though I did, they were just closed by that time. I was told theyd call me later on that same afternoon to give me an update & I never even got a call, no apologies for the inconvenience, nothing. Frustrating to say the least.Reviewed 6 Oct 2020

review from

6.8

Pros:the rental guy in Des Moines wasn't very friendly but did his jobCons:More friendliness would help. otherwise all is good.Reviewed 12 Jun 2020

review from

5.6

Pros:Pick up was easy, drop off was just a drop box since it was a Sunday evening.Cons:The whole 3 hour drive we kept having large ants crawling on us! So gross and annoying.Reviewed 8 Jun 2020

review from

3.6

Pros:YesCons:i booked and have always use my bank of america debit card for my car rentals and was denied my reservation cause i dont have a major cc when i have done it for years and thru enterprise before.Reviewed 28 Apr 2020

review from

6.8

Cons:The car I was offered wasn't what I reserved or one that I would have chosen.Reviewed 13 Apr 2020

review from

9.6

Pros:Pick up and drop off were very smooth. Staff was very friendly and helpful.Cons:If I had to nitpick, the inside of the windshield was hazy. Everything else was great.Reviewed 31 Dec 2019

review from

2.0

Cons:When the agency called to confirm the reservation it would have been nice for them to mention when they closed. Reservation was for 12:00PM and the agency closed at 12. When i arrived at 12:15 they had already closed and I was unable to get the rental.Reviewed 4 Oct 2019

review from

8.4

Pros:The staff for Pickup in Des Moines was very nice and helpful.Cons:There was only one Customer Service Agent & there were a LOT of us in line.It took over 30 min to get the vehicle that I had pre-reserved on-line. I was supposed to "vett" the vehicle for damage and then turn in a paper if I found any prior to leaving, however, there was no lot attendant.Reviewed 13 Aug 2019

review from

More

• 6.9 /10Avis Hire Cars at Des Moines
• 7.6 /10Payless Hire Cars at Des Moines
• 5.8 /10Budget Hire Cars at Des Moines
• 6.5 /10Dollar Hire Cars at Des Moines
• 7.8 /10Hertz Hire Cars at Des Moines
• 7.7 /10Thrifty Hire Cars at Des Moines
• 8.6 /10Alamo Hire Cars at Des Moines

• What is the most popular car hire from Enterprise in Des Moines?

  Compact (Nissan Versa or similar) is the most frequently booked car hire type from Enterprise in Des Moines.

• How many car hire locations does Enterprise have in Des Moines?

  Enterprise has 3 car hire locations in Des Moines. Take a look at our Enterprise hire location map to find the best car hires near you.

• Does Enterprise have a car hire location at the airport: Des Moines airport (DSM)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Des Moines airport (DSM)?

  Yes