Guest reviews
Overall rating
8.5
Excellent
Based on 12,892 reviews
Cleanliness
8.3
Comfort
8.5
Pick-up/Drop-off
8.5
Value for money
8.3
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
Traveller rating
26
7
3
2
3
Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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9.6
Pros: Pick up and drop off were very smooth. Staff was very friendly and helpful.
Cons: If I had to nitpick, the inside of the windshield was hazy. Everything else was great.
review from
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2.0
Cons: When the agency called to confirm the reservation it would have been nice for them to mention when they closed. Reservation was for 12:00PM and the agency closed at 12. When i arrived at 12:15 they had already closed and I was unable to get the rental.
review from
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8.4
Pros: The staff for Pickup in Des Moines was very nice and helpful.
Cons: There was only one Customer Service Agent & there were a LOT of us in line.It took over 30 min to get the vehicle that I had pre-reserved on-line. I was supposed to "vett" the vehicle for damage and then turn in a paper if I found any prior to leaving, however, there was no lot attendant.
review from
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9.2
Cons: Better price
review from
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10.0
Pros: Best customer service around.
review from
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10.0
Pros: The staff was nothing shy of fantastic from start to finish! There was a line when I checked in, but everyone was still so friendly and didn’t make me feel rushed! When I returned the keys, it was the fastest, most pleasant checkout I’ve even had!! Great Crew!
review from
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9.6
Pros: I arrived late, the representative was there and was helpful. I received a car with GPS, which I needed and made my entire trip more enjoyable.
Cons: Dropping off was easy, but as it was early and nobody was there. It was a bit unnerving leaving the car and nobody there to receive.
review from
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10.0
Pros: the guy who picked me up was very personable and i appreciated the ride to get the rental car.
review from
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6.8
If you take a reservation then keep the reservation.
Cons: I got a call saying that the car I rented was not going to be ready for when I had rented it. The manager who called me communicated that this is their prerogative and that it was business as usual. In no uncertain terms, this is not OK. I had to change my plans and then get an uber to another rental location to make it all work. If you take a reservation then keep the reservation.
review from
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10.0
Smooth experience
Pros: From our easy, efficient pick up after landing in Des Moines to the professional, friendly driver we had all the way through our drop off of the car, the experience was easy and seamless!
Cons: Everything was great!
review from
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10.0
Enterprise in DSM Airport
Pros: I was greeted by a super pleasant staffer who got.me sorted very quickly, and surprised me by letting me know I had qualified for a complimentary upgrade! Car was perfect, spotlessly clean and the return was so simple!
Cons: Nothing to add here - was a completely pleasant experience!
review from
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10.0
Very happy
Pros: My favorite experience was that the car was actually ready for pick up as soon as I got there. All customer service was very helpful and got me out of there as quickly as they could.
review from
Other suppliers in Des Moines scored
Where can I find Enterprise hire cars in Des Moines?
1545 E Euclid Ave, Enterprise car rentals
Address
1545 E Euclid AveHours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |
Phone
+1 515 262 2222FAQs about renting a car from Enterprise in Des Moines
How many car hire locations does Enterprise have in Des Moines?
Enterprise has 3 car hire locations in Des Moines. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Des Moines airport (DSM)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Des Moines airport (DSM)?
Yes