Guest reviews
Overall rating
8.2
Excellent
Based on 59 reviews
Cleanliness
8.3
Comfort
8.2
Pick-up/Drop-off
8.2
Value for money
8.2
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Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
car was clean
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compact car
great car
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easy drop
friendly staff
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2.0
Can’t Use Debit Card
Cons: I booked through Kayak and they took my debit card number and the reservation was made. When I got to Dollar rental they said I needed a credit card. I was never told during the booking process that I needed a credit card to make this reservation so I was extremely inconvenienced. Now I have to try to get a refund for the insurance I paid for.
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10.0
Pros: Lots of room, great gas mileage, very comfortable, great customer service.
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8.0
Dependable, Clean Vehicle At A Good Price
Pros: We requested an intermediate SUV to drive from Iowa to California and back. Dollar gave us the Ford Escape. It was comfortable, handled really well, had good pickup, and many features you'd find in a more expensive car. Gas mileage was reasonable and the price Dollar charged me was more than fair.
Cons: I had to get an oil change once I reached California. However, Dollar reimbursed me for my cost when I returned. Dollar also said that any Hertz or Dollar outlet will handle that type of maintenance when needed on the road.
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9.2
Pros: Great service!
Cons: No cruise on cheapest model.
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10.0
Pros: Ease of return and paymenbt.
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6.4
Quick pickup/dropoff
Pros: Friendly staff
Cons: The car wasn't that clean - ie bugs on the front grill and some small stains on the seat - and the keyless entry remote didn't work. I could have requested an exchange but decided not to. Instead we purchased a new battery hoping that was the issue, but it wasn't. When I returned the vehicle and notified the agent of the issue, she credited me for the cost of the battery which I appreciated.
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9.2
Pros: The woman running the counter was very friendly and upbeat. We received a brand new car. Check in and out was fast.
Cons: Overall it was quite expensive. In order to make it cheaper I had to add an extra day onto my original plan.
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3.2
Was ripped off
Pros: The vehicle I rented came with half tank of fuel however stated on the receipt full. I had it for 24 hours and drove a total of 48 miles. I topped it off 3 gallons upon return but was charged for a full tank a price of $9.99 per gallon. How can anybody burn 1/2 tank of fuel going 48 miles???????
Cons: The company and its shady employees.
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10.0
Pros: Great service. Quick. Thorough in answering my questions. Vehicle was in mint condition and the price was fantastic. Will rent here again.
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9.2
Pros: the pick-up location for the car could not have been any easier!! The car was clean, ran well and got good gas mileage. No complaints at all!
Cons: nothing not to like!
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5.6
Started out Good
Pros: The car was great and the customer service was very friendly. I booked on on-line and it was a good price for my trip from Des Monies to Kansas City with a quote of 57.00. My confirmation confirmed my booking
Cons: My customer agent did not check or verify when I told her I was dropping off in Kansas City.
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8.0
Pros: HASSLE FREE
Cons: NOTHING
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