2.0 Mediocre28 Jun 2022
I thought I had the car rented for 7:30AM - but did not get there until 8:09. The counter gal pulled up aside of me with the same car I rented while I was sitting there - shortly after 8AM. As there was no one at the counter, the sign said to call a number which I did. Whoever answered told me they had been trying to call me at my cell number. The phone was laying on the seat beside me, and there was no call history regarding these 'calls'. He told me the car wouldn't be available until 10AM, or later...even though it obviously was sitting there. I needed to be in OKC that day - then let it sit for 2.5hrs. Obvious they didn't wash it - because it was dirty when I got in it. No clue what was going on with it. I even drove to Enterprise in-between. Had they had a car, I would have been gone, and the car could have just sat there. But they didn't. The last time I rented from the airport, the guy was pissed I rented off the NET at a lower price, and instead of giving me the car I rented - which would have been a Camry, he decided I needed to drive a Nissan about the size of a butter box. I also was going to OKC at that time. I drove it. No clue how the motor stayed in it - but I drove it. Figured if I blew it up, at least I would have gotten what I wanted in the first place. I will try my best never to rent from Waterloo Airport again. This is just bullshit.
1.9 Horrible2 Aug 2021
There number at office go’s to vm and no check out to mark cars damage. I booked it before but it was not ready when I got there had to come back the next day. Horrible experience. I’ll only use enterprise like I should have.
1.9 Horrible28 Jul 2021
Charged an extra 200$
4.0 Okay3 Jul 2021
Only 1 person at check-in with 6 people waiting...he had to do everything...input computer, go outside to find the car, pull it up, etc. Took way too long b4 we could get on the road. He was quite stressed out.Better staffing
10.0 Excellent22 Jul 2019
The staff was very helpful and the drop-off very friendly
4.0 Okay18 Dec 2018
Below averageLady at drop off was really nice and a pleasure to work with in West AllisPayed for impala got a Cruze. Extremely low tire pressure. Had to take time to properly inflate. Dangerously low tire pressure. Car was not pulled up or ready. Enterprise next time!
10.0 Excellent22 Oct 2018
Ease of pick up and drep off.
10.0 Excellent25 Sep 2017
4.8 Okay10 Apr 2017
The car itself was fine, even though it was clear that someone had smoked in it at some point.I should have looked at the paperwork more carefully, to be sure, but the tank was only 3/4 full when we got the car and the rental agreement said that it was full, so I had to fill the tank. This was an irritating waste of money, as I'd barely used two gallons of fuel.
6.4 Good29 Oct 2016
Serviceable but Reeked of Cigarette SmokeThe was a fairly quick pick-up at the airport with no major complications, though the customer service agent was a little curt. The car worked as promised, though I did think it would have cruise control and it did not.This car was very stinky, clearly one that a lot of cigarettes had been smoked in. After driving for an hour to my destination, then three hours to another, my clothes and luggage already reeked and I was getting a headache. Budget should notify regarding which cars are smoking vs. non-smoking and make that a selectable option for customers.