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10.0
Pickup and drop of was surprisingly easy and fast. Large cargo vans on windy days are not fun. I like kayak and enterpriseReviewed 11 Apr 2023
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10.0
free upgrade was nice. The new audi presented some adjustment problems.Reviewed 6 Jan 2023
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10.0
The young man who checked out our car was very nice. He upgraded us to a larger SUV which was very helpful. We had to return our car very early to catch our flight. I expected an email confirming our return but never received one. I finally called a week later and was told it was because of short staffing. Overall it was a very good experience.Reviewed 19 Oct 2022
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8.0
I was given the very last car on the lot--a little Mitsubishi economy car. I was hoping for something a little bigger for a long drive ahead of me. But the agents were very personable and professional.Reviewed 9 Oct 2022
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10.0
Best customer service I’ve ever had with a rental car company. Quick, efficient, and friendly!Reviewed 20 Sep 2022
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8.0
Overall my experience with Enterprise was a positive one. However, the car I received in Albuquerque failed to start on the 3rd morning of my trip. This necessitated a five mile walk in a light rain, and a 20$ charge to local mechanic to jump start the car. The battery terminals showed heavy corrosion. The reason for a failed start. I drove directly to Kingman, AZ and called Enterprise Albuquerque. Charlie, at your 3500 Coors NW location was immediately apologetic. Meanwhile the car failed once more. Charlie was able to get me in touch with your customer services who, in time, had a tow service restart my car. She also was able to direct me to a nearby Enterprise center. Needless to say, I was stressed by the time I pulled into the Enterprise lot. I had already lost a day and fearful of losing another. However that stress quickly evaporated because of the kindness and professionalism of Aimee Pelzer at your 3410 Stockton Hill Rd location. She will always be to me a miracle worker. It is because of Enterprise personnel like Aimee that I will continue to use and recommend Enterprise. The Nissan Sentra that I used thereafter was a flawless ride and a delight. Kudos to Kayak and EnterpriseReviewed 27 Aug 2022
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10.0
Pick up and drop off we’re very quick, the car was excellent and fun to drive, and the price was perfectReviewed 14 Jun 2022
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10.0
Roger at the 120 Lomas Blvd, Albuquerque office provided the best experience we’ve ever had at any rental car company.Reviewed 29 Mar 2022
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10.0
Customer service was excellent, as always.Reviewed 24 Mar 2022
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10.0
Area was very helpful. Arranged shuttle back to airport. Easy, affordable.Reviewed 16 Mar 2022
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2.0
RENTAL A FULL SIZE TRUCK AND THEY DIDNT HAVE ONE AVAILABLEReviewed 26 Feb 2022
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10.0
When returning the vehicle, I was most impressed with James. His genuine friendliness and super customer service should be recognized and rewarded. Thanks again to James!Reviewed 16 Feb 2022
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