Pros: Great staff and support personnel
Cons: I confused rental site. Instead of airport I accidentally chose downtown. Downtown did not let me have the full size sedan I wanted due to lack of supply at the airport and authorized only a mid sized van which I accepted with disappointment.
Cons: the rental that I made was cancelled because I couldn't return the car to the place I wanted to. I unfortunately wasn't told that until I realized it myself by looking at the address for the return. talking to your reservationist I was told it couldn't be changed. poor communication and worse problem solving skills. to bad. rented from someone else
Pros: Staff was friendly
Cons: HAVE A CAR. Kayak said they had cars... they did NOT.
Cons: It was one of the best car rental experiences I've had recently. Fast and thorough.
Pros: I was told by Enterprise by phone and at the airport that Taos office had a Drop Key Box. So I
Could leave the car and take Lyft/Uber to Angel Fire in the snow storm! NO DROP BOX!!!!
Drove to AF and back to Taos on Tuesday . Cost $100 to get back to AF!
Cons: What do you think????????????????????????????
Pros: Nice truck
Cons: Price not what was given at booking
Pros: The guy who helped me check in and out was EXCEPTIONAL.
Cons: First time I ever traveled when cars were so hard to get.
Pros: Made a reservation and they did not have the car for my reservation. Went through the sign in process, the reservation desk ran my credit card and went to the kiosk desk and was told my 10am reservation would not be upheld “but I could come back at 8pm to pick it up”. No “sorry for the inconvenience” or “we will drop it off” or “here is a discount” for not having your rental here as you had a reservation. The excuse was “some people just like to keep cars longer than expected”. I drove 45 minutes to pick up this reservation and no sorry at all. Plus I could not even get a receipt that my charges would be cancelled.
Cons: Having my reservation there when it was expected. Will not use their services again. This was a terrible experience. It’s too bad because in Texas I have had extremely terrific service.
Pros: The supervisor trying to do his best with the situation
Cons: Provide the total of the rental with all the fees that were going to be associated with the rental. I did use my rental because of the hidden fees that brought the total over a $1000 dollars and it needing to be on a credit card.
Pros: Friendly staff in both ABQ and DEN.
Pros: Easy and quick pickup and very easy dropoff. Vehicle was in excellent condition.
Cons: With complicated user interface systems and no real standards between manufactures it would be good to offer an orientation to the customer but it would require additional personal.
Pros: Staff was friendly and took adequate social distancing/safety measures.
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Enterprise in Albuquerque.
Enterprise has 8 car hire locations in Albuquerque. Take a look at our Enterprise hire location map to find the best car hires near you.