Guest reviews
Overall rating
7.6
Good
Based on 2,287 reviews
Cleanliness
8.2
Comfort
8.0
Pick-up/Drop-off
7.3
Value for money
7.6
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
11
6
5
2
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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6.8
Pros: Hotel rental staff not very helpful or professional but airport staff was very good.
Cons: The car was not available at the location specified, I had to travel to another location to pick up the vehicle. I was told they did not have the Chrysler in their fleet anymore, then one magically showed up.
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5.2
Pros: We ended up with a car.
Cons: Being able to reserve a car at a location and time when they were closed is unacceptable.
review from
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8.0
Cons: 800 customer service was terrible. Offered little to no help when our flight was delayed. Avis onsite representative was helpful but call center rep was terrible.
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10.0
Pros: Pick up and drop off were quick and easy. The vehicle was very clean.
review from
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6.4
Pros: The car was great
Cons: There was an hour wait at the abq airport three shuttle lines came and went at all the other car rental places. Avis had one attendant, she didn’t even apologize. When the people I came on the shuttle with went to enterprise and hertz and they were walking to there rental cars I still had a Wait
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10.0
Cons: Great service on a very busy day
review from
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9.6
Pros: Nissan Sentra was easy to drive.
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10.0
Pros: The price was very reasonable. Pick up and drop off was a breeze.
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2.0
Cons: This company does not what they are doing. Customers service tells you one thing when you arrive to pick up they tell you another. Come on AVIS you're a big company figure thing out finely with in and stop screwing with your customers.
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6.4
Check your pickup location!
Cons: We thought we had booked a car from the airport car rental center, but when we got there they said we had to go to an Avis franchise in town. It was a &30 cab ride and a real hassle. But they did let us return the car at the airport.
review from
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4.0
Cons: Terrible service. Counter rep was absolutely apathetic, and seemed annoyed we were able to book a rental through Kayak 5 min after she told us she didn't have any available cars.
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10.0
Great Van at Great Price!
Pros: 15-passenger van was very clean and comfortable. Avis folks were very friendly and helpful.
Cons: Had some difficulty with the back row of seats.
review from
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Where can I find Avis hire cars in Albuquerque?
4770 Montgomery Boulevard Northeast, Avis car rentals
Address
4770 Montgomery Boulevard NortheastHours
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 08:00 - 12:00 |
| Sunday | 08:00 - 12:00 |