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2.0
They would not call me back to confirm my reservation. I had called over a 2 day period; the day before my rental and the day of my rental. Another Hertz associate took my 3pm call to let me know they didn't have any availability and the associate I had been speaking with would be back in 10 minutes. She at least tried to help but the vehicle she found was not big enough. Luckily, Budget had a van I could rent and pick up at 4pm. I've been a loyal Hertz customer for years but this experience has ended Hertz receiving my hard earned money.Reviewed 21 May 2023
review from![cheapflights]()
2.0
We were unable to obtain our rental by using affirm. We did not find out until we went to pick it up.Reviewed 26 Mar 2023
review from![kayak]()
2.0
Pick up/drop off was fine. The problem was being upcharged for a car that was in no way an improvement. All basic features/nothing special in the car. The sales procedure for trying to upcharge customers at pickup is not welcoming. Just give them a good vehicle at the price they reserved.Reviewed 27 Jan 2023
review from![kayak]()
10.0
The staff was very friendly. Pick up and drop off was quick and painless. The car was very clean and odorless and was in excellent condition.Reviewed 16 Oct 2022
review from![kayak]()
10.0
It was easy to pick up and return the car and it was clean and comfortable. I didn’t realize the Albuquerque location I selected wasn’t at the airport car rental hub. And I had to get an Uber to get there, a minor inconvenience.Reviewed 11 Oct 2022
review from![kayak]()
2.0
I reserved a van MONTHS AGO., I showed up to pick it up and they tell me they no longer offer those in my area. No call, no nothing, no making it right. hertz is trashReviewed 27 Sep 2022
review from![kayak]()
10.0
Very nice to give us some cold water.Reviewed 15 Sep 2022
review from![kayak]()
10.0
Everything was great. The vehicle was very expensive. I would love to rent it again in the future but probably won't.Reviewed 7 Aug 2022
review from![kayak]()
6.0
Easy pickup at ABQ airport, agent was friendly and helpful. A bit surprised that the vehicle was a 2019 model. Not an issue, car was fine, just expected a newer vehicle. Drop off in Santa Fe was a bit difficult. The Hertz office is inside a hotel parking garage. We had the address, but there is no outside signage indicating that Hertz had an office inside, and no mention on our paperwork. Luckily the desk clerk at our hotel knew where the Hertz return was located.Reviewed 12 Jun 2022
review from![kayak]()
10.0
Like. Vehicle was clean and ran well. Dislike. Return signs could have been better placedReviewed 3 May 2022
review from![kayak]()
2.0
It took me over 1.5 hours to get my rental after arriving at the Hertz location, which had one employee who couldn't be found. He was the only one working there and left the office to detail/clean cars. There was a customer waiting there for a half hour before I got there and I had to go looking around the property for the employee who wasn't pleasant at all. I suggested that he leave a sign when leaving the office so customers know he's away. I missed an event as a result.Reviewed 5 Apr 2022
review from![kayak]()
10.0
Lupe was so kind to give us a ride to the train station when we dropped off the car since we couldn't get a taxi. Thank you!Reviewed 1 Apr 2022
review from![kayak]()