Find reviews that mention:
4.0
Pros:The first car we got had a malfunction. We had to switch cars at a different location - Santa Fe airport where Bernard Doo-Kingue was excellent and extremely helpful - the only nice part of our experienceCons:One way rental so we were forced into Hertz. This is not the old Hertz but a new one comparable to Rent-A-Wreck. They didnt have the car we ordered and gave us a smaller one in ABQ. The first car they did give us handled poorly and would frequently light up "MALFUNCTION" on the dash. The lady in the in-town office of Hertz in Santa Fe was grumpy and totally useless. We had to drive out to the airport where we did have a good experience. There was no one in the drop off office in Colorado springs so we had to go find the inside counter to return the car. PLEASE NOTE THEY INSIST UPON $13.50 PER DAY FOR AN ADDITIONAL DRIVER. ALSO the bill came out different that we expected. So overall I'd stay away from Hertz unless you have to.Reviewed 8 Jul 2021
review from![kayak]()
2.0
Pros:They did not have a car for me.Cons:They did not have a car for me.Reviewed 16 Jun 2021
review from![kayak]()
8.0
Pros:yesCons:Low rear tire that I ultimately took to a shop for 20$ to fix -- piece of metal stuck in it. Probably not Hertz' fault but front right was also low at first...check your tires, people!Reviewed 14 Jun 2021
review from![kayak]()
10.0
Pros:Wonderful in every way. Cannot thank your people enough.Cons:A little "cheat sheet" card to be able to figure out the car's features such as mph to kmh, climate controls, more involved aspects of the radio -- without having to dig through the instruction manual.Reviewed 8 Jun 2021
review from![kayak]()
8.0
Pros:Yes he was quite helpful and was able to get me into the perfect full size.Cons:all was fine very nice with great follow throughReviewed 11 May 2021
review from![kayak]()
4.0
Cons:I reserved a compact car and was given a 7 seat Voyager van as the only option at the cost in gas milage of probably 10 miles per gallon. With the driving I did, this added significantly to my trip cost. I tried to trade it out in 2 other cities and was told that there were no cars availableReviewed 24 Apr 2021
review from![cheapflights]()
2.0
Pros:Drop off was easy.Cons:Be ready for a wait at the pick-up counter (1-hr) and have to listen to their up-sell 20 times for each person in front of you. Car had a slow tire leak which required filling up every couple days.Reviewed 19 Apr 2021
review from![kayak]()
4.0
Pros:Car was fineCons:I rented a Managers Special. I assumed, since it was a car rental, that it would be a car. I was given a choice between a pickup truck or a Ford Expedition. I had to pay to obtain a car. I feel that is false advertising.Reviewed 15 Apr 2021
review from![kayak]()
2.0
Pros:ABSOLUTELY NOTHING! HORRIBLE EXPERIENCE!Cons:Everything could have and should have e been better! We had a car supposedly reserved and got NOTHING! There was not one single car available and WE WERE STUCK AT AIRPORT CAR RENTAL! Had to get a hotel and have family come pick is up all the way from Alamogordo the next day! Will NEVER book thru Kyak againReviewed 28 Mar 2021
review from![kayak]()
2.0
Pros:I received a call 1 hour before my flight that there was NOT a car available, this made for a very difficult trip , having to uber everywhereReviewed 27 Mar 2021
review from![kayak]()
2.0
Cons:We never got the car. Were able to reserve but none were available.Reviewed 25 Mar 2021
review from![kayak]()
8.0
Cons:Hard to find a car. Price was expensive. Nobody there at return.Reviewed 23 Mar 2021
review from![kayak]()