Albuquerque Car Hire

Pros: My SW airline flight was cancelled due to national recall of the aircraft type. The rebooked flight got me in 4 hours early, and the Budget system would not honor my rate. The agent worked over 30 minutes, with a long line, to figure out a by-pass of their system to get me the same rate.

Cons: Safe tires. After two days, I noticed excessive wear on one of the tires. I looked at all 4, and found one whose tread was so worn you could not see the tread in the center. I did not think I'd make it back to drop off without a flat, and limited my driving as a result. I have a photo if interested

Pros: Drop off was ok. The one worker was polite

Cons: This place is terrible. They knew there was fourty people coming in the night we arrived to pick up a car. They only staffed it with one at counter and in lot. I waited an hour and a half. Some people waited longer. My car smelt like smoke. They said they could not swap. Stay away from this place!

poor comunitatiion

Cons: I arrived on Sunday and the company was closed!! This resulted in having to rent at the airport as a walkup that increased the rental cost from $370 to $500. If they were going to be closed on Sunday I should have been notified.

Lack of information

Pros: The car didn't break down during our rental period.

Cons: When picking car up at non-airport site, we were told that we could return the car either to the airport or the same non-airport site. We were NOT told that the price would be increased over $100 if we returned it to the airport. No check of condition of car at pick up.

Oversold

Cons: Due to delayed flights, and short hours of operation we went to pick up our full size SUV the next morning. To our dismay, or only did Budget not have our SUV, they had NO vehicles whatsoever. with no solution we had to sit and wait, in hopes of cars coming back early. Eventually we got a Subaru car and were still charged the same rate as the more expensive full size SUV. Not happy.

Pros: Easy to book

Cons: Car rented was a high miler. Heard some on and off noise while driving to a medical meeting and was told by the resort attendant that the front cowling was dragging on one side. Spent hours trying to contact someone to report to and was finally told to return car to the nearest Avis renter center. That was where I rented the car at the airport in ABQ (25 miles away). So I returned the car 36 hours later after my meeting ended . Problem explained at check in and was told they would look into it. Major complaint is the lack of convenient/reliable communication when something goes wrong.