Albuquerque Car Hire

So much damage!

Pros: Easy to find, shuttle from airport to car rental hub was quick, drop off at the end of the rental was quick.

Cons: Wait time at rental counter was long and the amount of damage on the car when we picked it up was RIDICULOUS. Front bumper was in terrible shape, dents on all sides, we took a bunch of photos to prove it wasn't us.

No car available

Cons: Advantage had no vehicles available even though I had a reservation. I was left stranded without a car.

Had to argue to get a defect-free car

Pros: Prices were low, apparently because Advantage only had two staff members on site

Cons: After we drove off the lot, we discovered the rear door handle was broken, and wouldn't open from the inside. We immediately turned around to go back to Advantage to get a different car, as a non-working door was a safety hazard with four people in the car. We were told that there were no other cars, and that nothing could be done unless we paid more for an upgrade. I went back out to the lot in frustration, immediately seeing another car in our class sitting there. After a lot more arguing and calls to customer service, the other car was eventually checked back in, magically becoming available for us to use. In the end things worked out, but it was a waste of over an hour just to get a car with functioning doors.

Pros: Nothing

Cons: The agreement stated “ unlimited mileage” that was not true. To get unlimited mileage it would cost an additional $20.00 per day. The person at the rental counter was rude and didn’t seem to care if I had the vehicle ( which I refused). I have rented from nearly every other car rental company with little or no problems. I suggest you pay a little extra and use another company.

Cons: The price was so much more than the booking amount.

Could not see out car window

Pros: The rental was cheap and the desk agent was nice. The interior of the car was clean.

Cons: I picked the car up after dark, and noticed that the windows had drops all over from hard water. I looked around and saw that most the other SUVs were the same. What I didn’t know was that the water drops had stained the windows and would create a glare whenever light hit the window...which was all the time. At night, the lights on the cars in front of us were blurred. During sunrise and sunset the car was practically undriveable if you were facing the direction of the sun. It was dangerous and we almost hit cars twice, because we couldn’t see that they had stopped. I noticed most of the cars at this rental place had the water spots..so for the safety of you and your passengers, I wouldn’t rent from this place ever again. I’ve had great luck at all the other car rental places at the Albuquerque Sunport, so this was a horrible anomaly on the part of this rental agency. Lastly when I returned the car, the agent didn’t apologize or act concerned at all. He said it was my problem for not bringing it back right away. An apology and concern for the safety of the people renting the car is all that was necessary for me NOT to write this review because I would have felt a change was going to get made for the future...unfortunately his attitude showed me that’s probably not the case. Don’t rent from this place if you value your safety.