Albuquerque Car Hire

Cons: My assumption was that the Enterprise office was at the airport. This was wrong. My plane arrived at 7PM. This rental was placed at a downtown office that closed at 6PM. I had to rent from the Enterprise at the airport. They didn't have an intermediate car so I paid $184 instead of the $107 quoted. Kayak did not share everything I needed to know. Disappointing.

Cons: Wasn't aware of the deposit charge. The deposit was accidentally charged twice, then one charge was immediately refunded, however in that interim my bank charged me an overdraft fee. Took me about 20 minutes at the bank to get it reversed.

Cons: Nothing to report.

Cons: Car wasn't immediately available on arrival at rental location. But minimal wait time.

Cons: Two rear wheel drive truck handles badly on rough road.

Cons: I will never again use kayak for ANYTHING

Cons: The gas mileage is of course not as good but they through a few goodies in to sweeten the deal all for less than what we had originally paid for.

Cons: i showed up with my printed out confirmed , reserved reservation for a car for 8 day rental and got to office, no cars... after 2 hrs of calls and saying I'm not leaving without a car.. hertz send me to their repair center and they gave me one. ran fine, just had no shocks left so handled very poorly.. then, they tried to charge me more since they had no cars for me under my reserved contract... horrible customer service my local office manager also... she was sick from eating some food she liked by had allergic reactions to, but kept eating it????? i'll avoid hertz at all costs..!! joe austin tx.

Cons: Car was not available at the airport. We had to take a $30 cab ride plus tip to get the prepaid car at a distant in-town Hertz location. We had to wait for a car to be prepped, when cars had been available at the airport.

Cons: The rental car had a long scratch on the driver door, but they were already aware of it so we didn't have any problems with that.

Cons: Strong smell of smoke in car, 40 minute wait at desk.

Cons: The fact that an off-airport site came up in my search of your offerings.

Cons: It isn't always apparent where the pick up and drop off location is located just by viewing the Kayak rental information onscreen. I flew into the airport but found out that my rental location was at another (in town) site. After a taxi ride to the location and paying the drop fee to return the car to the airport, suddenly my cheap car rental wasn't such a great deal after all.. The Hertz attendant said that this was not uncommon for Kayak customers.

Cons: Hidden fees & poor customer service didn't end up renting lost out on money will never go through a third party avain9

Cons: My fault - I didn't realize it was a $32 cab ride from the airport. I rented here in order to avoid the expensive fees you get renting at the airport. We used Uber to get back, so overall the cost was less than renting at the airport.

Cons: I was surprised to find out the car was not at the Albuquerque airport, but in the city of Albuquerque. The entire process of starting out at the airport Hertz, then going back to the terminal for a taxi, taking the taxi to Albuquerque, waiting for the car to be delivered and washed required about 2 extra hours. I'm sure if I had paid better attention, I would have been able to determine the proper location, but I had entered the airport location in the search, so didn't expect the office to be off-site. In addition, the car's upholstery was very dirty and stained, and a "maintenance required" light was lit. Both made me doubt the dependability of the car.

Cons: Slow leak in left rear tire required continual filling. At pickup I was informed that I could not use my Bank of America debit card. This meant that my traveling companion needed to use her card which added approximately $200 more for the rental (extra driver and other charges). I was quoted $230 online but ended up paying around $560. At pick up the woman at the counter said I could sign up for a top-up refill at $1.98 a gallon which I did. At return, I was charged for an entire tank of gas at $1.98, not a top-up. I will not use Dollar Car Rental again.

Cons: Unit was getting long in the tooth, required alot of documentation regarding existing body, wheel and wind screen damage. Nothing major, I just wanted to make sure I wasn't going to be held responsible for it.

Cons: I made the reservation for four days and just used the default drop off pick up times of noon. I've never had a problem with any rental car company in the past picking up a car as much as a day early. I arrived 1 1/2 hours early and was told that if I picked up the car even ONE MINUTE before noon that my contract would be invalidated and a new one generated. So I asked what the "new" price would be. Instead of the $90.00 rate on my contract the new rate was quoted as $150.00. So I asked what would happen if I picked up the car one minute after noon and received a shrug. I started to walk away and the lady called me back and said maybe she could "do better." So I let her run another quote and she came up with a total of $110.00, still over the original rate, but my daughter was waiting for me at the terminal so I took it. The car initially looked fairly clean, but as soon as sunlight hit the windows, they were so smeared I could barely see out of them so I had to stop at the first gas station to clean them. Also I was told if I chose the "bring it back full" option I had to save the receipt to prove I had filled up within 10 miles of the airport. I did this and when I tried to give it to the lady who checked me in, she said she didn't need it. All in all extremely poor experience with Dollar and I will never rent with them again.

Cons: The kayak price was the price I ended up paying, but the woman at the counter increased the price by about $20. She said there were extra taxes not included in the final-tax-kayak price, and she was wrong ultimately in terms of what I was billed after the car was returned, but it's never fun to deal with those hard-to-avoid car rental indignities.

Cons: I cancelled my reservation due to no longer needing a vehicle. While that was taken care of properly, I still have not been credited for the added insurance that I purchased for the trip and that was about 6 days ago.

Cons: Customer Service was horrible and I felt like I was not important to Dollar as a customer. I was ignored on many occasions during the pick up and drop off. Same agent took attended to me each time. Very unprofessional and unwilling. Also made a reservation for one price and ended up paying almost $70 more than the reservation! I will never rent from Dollar again.

Cons: Had to return car once for broken AC system

Cons: When I booked the car, I booked a standared, but when I got to the rental, even though I had selected the standard car, it was selected as generic and what is avalible for that price. Which was the pint size Chevy Sonic, Ford Fiesta or Chevy Aero. Bottom line, know what you are renting.

Cons: After we drove away we began to smell and feel the effects of a car that had been smoked in and covered up by air freshener. As my wife and I are both very allergic to cigarette smoke, we had to drive the whole trip with the windows down or cracked enough to let in fresh air. The good news is Advantage gave us 20% refund upon out return and lodging our disappointment.

Cons: Nothing

Cons: not a thing!

Cons: said i was renting a jeep Cherokee and got something completely different, no 4x4 and then had to extra 400$ to get what i needed was very disappointed

Cons: Had to get a second pre-drive inspection due to weak documentation of existing damage. The deposit policy was unusual and not previously disclosed, and proved to be a pain. Pickup was slow for a variety of reasons.

Cons: When I arrived at the desk - the agent said she had no cars left! Never had that happen! I would say at least 6 people that were renting were in a similar situation!

Cons: 1. Long line at the rental desk - with just ONE employee working there at the time. 2. They had NO (zero) cars available EXCEPT ONE Nissan Frontier mid-size pick-up truck. (I had reserved a compact car). The two renters in line ahead of me were told they could wait for a car to become available - or go to another car rental desk. 3. I chose to take the pick-up truck as I did not have the luxury of waiting an unknown amount of time for a compact. The rental price was the same as my compact reservation price, but I ended up paying a LOT more for gas.

Cons: Can't think of a thing.

Cons: Unbelievably slow, but that was only the beginning. The agent said my (only) card was being declined, twice. Called my bank, Payless had not been declined, hadn't even connected. I stood in line behind one person for a further 45 minutes, and this time the agent said they had a new "system", and it couldn't read my card! He suggested I try another rental company, so I tried, but cost was exorbitant. So after TWO AND A HALF HOURS trying to rent a car, almost all of it spent at the Payless desk, I decided to use a taxi. It was a good decision. They were cheaper than a car would have been, even Payless, prompt and courteous. This is the second time I've tried unsuccessfully to rent a car from Payless at ABQ, and for sure the last.

Cons: at pick-up sales person tried to sell me an upgrade, then added some kind of roadside emergency coverage without my consent ($4.99/day), and misinformed me about local gas prices hoping to entice me to purchase pre-pay gas option. The cost shown on my original reservation was $205 and the initial contract the agent printed up was $275. I hate this kind of nickel-dime stuff at the desk and he had to redo the contract to remove the roadside emergency coverage that he hadn't mentioned and thought I wouldn't notice which cost me time at the counter. I know employees are trained in these deceptive practices and find it deplorable.

Cons: I HATE HIDDEN FEES! It's. Equivalent to being lied to. My $99 agreement became $172 when I turned in the car. To me it is fraud.

Cons: When I returned the car no one was in the booth. There was a note "I'll be back in 20 minutes". I was unable to wait 20 minutes because I had to catch a plane. It was uncomfortable just putting the keys in the box. I still have not received a receipt for my rental car 2 days later.

Cons: Overcharged. I was promised a charge around $240 upon pickup. I had paid $60 for insurance offered by kayak. The clerk tried signing me up for the insurance Payless offers, amounting to a total of over 500 dollars. Had i not been alert, i would have signed up for both policies. I was also overcharged on my credit card; Payless estimated the overall cost for the week would be around 240 dollars, though a charge of 319 dollars has appeared on my statement.

Cons: NA

Cons: Car was a bit old. No back up camera

Cons: Nothing

Cons: Too much money.

Cons: 1st class operation...fast easy check in

Cons: Grumpy employees The "compact" car I was given is classified as "subcompact" by other car rental companies

Cons: No complaints on the drop off.

Cons: Car had some kind of transmission problem. Sluggish with acceleration problems. Delays in returning car. One guy for a lot of over 50 cars. Also, at checkout our final bill was MUCH higher than printed quote. Some sort of typo caused by clerk at check-in that resulted in an over charge of more than $200 while attempting check-out. This error took 7 days to adjust on our credit card statement.

Cons: I TURNED THE CAR IN TWO DAYS EARLY AND THEY WOULD NOT ADJUST THE PRICE. CHARLIE BAKER

Cons: None.

Cons: The taxes and fees added over 40% to the tab, not a Budget issue but would have appreciated a warning.

Cons: Quoted price of $230 ended up being $570 with add on fees, refueling charges, airport fees, etc., etc. What a snake pit of fast talking disinformation and deception. NEVER going to use this company again. There are much better options that I will use, and I'll encourage others to do the same.

Cons: YOU GUYS ARE TERRRIBLE YOU SENT ME TO A LOCATION OFF SITE AWAY FROM THE ALB AIRPORT AND THEY CLOSED WHEN MY FLIGHT FINALLY ARRIVED I WAS FORCED TO PAY 3X THE AMOUNT IF YOU REALLY CARE ABOUT CUSTOMER FEEDBACK YOU WILL CALL ME DIRECTLY 415-459-4590 (second time i write)

Cons: Customer service could have been better.

Cons: I don't know for sure, but it seems like more than a coincidence that a very damaged car was provided to the renter (me) who would drive it far away (one way rental). Worse was that they made no effort to detail the numerous damages to the car. I'm accustomed to having to check out a car, including going over damages. This pickup points expects you to drive away. I had to find someone and make them document the damaged trunk (like someone pried it open with a crow bar) and dislodged bumper; and many small dings. Furthermore, there was dirt inside. I was charged 2.5 times their local rate and was given their worst car, with service that bordered on deceptive. Thrifty, who is one in the same as Dollar at ABO, is NO LONGER my rental company of choice.

Cons: We prepaid for the Allianz insurance through Kayak - Thrifty added their own anyway - $75 per day!!!!! Beware!!!!! Scam scam scam ... See other reviews!!!

Cons: Had to go to the airport for pick up and drop off

Cons: We were shown to car and authoriEd to drive off. We self inspected and found a huge (18-20") scratch. Couldn't find a human at first so had to wait in Thrifty lot. Finally found employee and the scratch was not noted prior to us. Good thing we checked car and reported BEFOREHAND we drove away as we would've been liable for said scratch. That was my only negative. Car was clean but not sparkling as we had to wash Windows upon pick up.

Cons: We went to pick up the car and they told us that it was be another $78 than the quoted price for instance. We told them it's on our card and our personal auto insurance and that we didn't need it. They told us we had to no matter what. Also my flight was delayed and my friend had the rental confirmation. They were incredibly rude and wouldn't let her pick up the car until I called thrifty and changed the name. Horrible customer service.

Cons: customer service; unfriendly,

Cons: The ad was misleading when I booked the car. It was a compact crappy car.

Cons: Nothing

Cons: The agent was rude, tried to rip me off big time and when I caught him and went to another agent he came down and tried to bully the other agent to rip us off too.

Cons: We came in before midnight and it took us an hour to just pick up our car, it was already reserved and paid for. Avis was closed thus we had to go to Budget. There should be a faster system if you don't want any add ons.

Cons: Staff tried to trick me into paying 3X for the car I already set up and confirmed online with Kayak, then blamed me for not understanding the terminology. I'm not in the car rental business. I left with the rental car angry. Killed my good mood.

Cons: 45 minutes in line. Only serviced 5 customers with two attendants during that time. We went outside to get our car to find NO cars in the lot, only trucks and vans. They were waiting for cars. Must have been a crazy busy week in ABQ

Cons: Kayak booked me at a downtown Albuquerue AVIS even though the airport AVIS was at the same price. Wasted my time and money and ended up getting charged $20/more a day at AVIS airport to do an in person booking, thus Kayak lost the revenue. The insurance policy I bought from Allianz through your site was VOIDed by the company and they said it was useless for me to book this online since it was only good if I'd picked up at the Airport location, not the downtown location. However, they would not let me cancel so I just wasted that $30 for no benefit. The gate agent at AVIS made me rent a GPS unit to reduce my bill. Bizarre. AVIS tried to give me a Jeep Patriot then once I complained gave me a Ford Escape with extensive body damage to the rear right, then did not allow me the opportunity to review vehicle condition prior to checkout, so it would have been my fault should they have noted the damage.

Cons: I flew into Albuquerque Avis said my rental was at a location 30 minutes away and I had to rent a vehicle for 3x the original rental rate. They had me hostage I had no choice, my reservation was in the system and nothing was attempted to help other that take advantage of the situation.

Cons: Office was unattended during normal posted hours. No drop off envelopes in box. Charged extra 15$ for fuel/service for no reason.

Cons: Nothing