Pros:The ABQ airport only has one rep that covers 5 different companies. It would have been nice to know before hand that hertz was coving the dollar rentals.Reviewed 19 Feb 2021
review from
10.0
Pros:We had a great experience. The staff was very friendly. Pick up and Drop off were extremely easy. The value couldn't be beat....we would use them again next time we fly somewhere!!Reviewed 16 Dec 2020
review from
5.6
Pros:Staff friendlyCons:Had to wait for car. Got a truck not a carReviewed 17 Nov 2020
review from
2.0
Pros:Trip was cancelled due to the pandemic. The cancellation process was terrible and stressful. Having to wait until 3 days prior to arrival in light of this pandemic was awfulReviewed 26 Apr 2020
review from
10.0
Pros:Easy and nice car.Cons:NothingReviewed 5 Aug 2019
review from
10.0
Pros:The Mustang GT is a beautiful car and rate was greatCons:NothingReviewed 19 May 2019
review from
2.0
No goodPros:NothingCons:Didn’t need itReviewed 28 Oct 2018
review from
9.6
Clean- Newer CarPros:Everything was great on our trip, the car was clean. The pickup counter talked me into a prepaid fuel. I shouldn't have done this. I only used half a tank. When we went to return the car the attendant took us straight to the airport. Very nice service.Reviewed 27 Aug 2018
review from
8.8
had a problem with the carPros:The second car we had was fine -- not as nice as the first, but it worked and got us there. We had a problem with the first car (tire pressure warning light), but after some protests on our part (They couldn't figure out how to start the time for our new car -- they kept the original time we picked up the first car that was faulty!), they finally deducted $15 from our overall charge to compensate for additional time. Wish we'd gotten as nice a car as our first for our replacement, but at least it worked.Cons:A few miles away from the rental agency, a warning light went on and we had to go back to the airport to trade it in. It was very difficult to figure out how to do that. (I found it hard to believe this had never happened before.) We finally got another car but no one could figure out how to clock the new time out for the rental car (so we wouldn't be charged for the hour plus we had spent dealing with replacing the car). However, our insistence prompted the manager to finally take $15 off of the total price to compensate us.Reviewed 8 Aug 2018
review from
10.0
Pros:Everything went smoothly. good customer service both the beginning and the end.Reviewed 9 Jun 2018
review from
5.2
DIfficulty in returning carPros:Ease of getting car.Cons:I had to return the car by 4:00 am for a 5:00 am flight. I was provided instructions on how to return the car unattended as they did not open until 6:00 am. When I attempted to return the car the lot was closed off (with several other people waiting) and there was no entry except for another company. I was forced to park in a wrong place in order to make my flight and was charged for "towing". This would not have been an issue if their lot had been available as promised and directed.Reviewed 24 Mar 2018
review from
9.6
Top notch customer servicePros:Customer service. The gentlemen was friendly and gave us some options for places to visit.Cons:We up-graded our rental but the vehicle was having some issues with consistent acceleration.Reviewed 5 Feb 2018