Pros: The fellow at pickup could not have been more friendly and helpful. I have no issue with him.
Cons: 1st. There was no mention during the online booking of the car that the rental location was not at the airport, despite my flight booking. I took the shuttle from the airport to the car rental center only to be told that my pickup location was a $30 cab ride away.1 1/2 hours would have been saved. 2nd.The car itself was miserable to drive. The alignment was so bad it wouldn't hold the road, it stunk of smoke, and there was an orange abandoned vehicle sticker on the drivers window obstructing view. For some reason I had trouble maintaining an even highway speed and the cruise didn't work. It made my 2 hour drive feel like 5. Driving this car was a white knuckle experience.
Pros: There was nothing I liked about this experience. Such a bad experience.
Cons: They made a reservation for 12pm for a location that closed... at 12pm. The guy was still there and informed me that they “have been trying to get this changed for sometime” and did nothing to help us. We had to get a ride to another location and they tried to charge us more than double the reservation price. When I asked to speak to the manger on site, I was told that it would be 3-4hrs before she could speak with us. I spent literally hours on the phone with National. When we finally did get the car, they gave us the wrong car and didn’t tell us. When I called to tell them they gave us the wrong car, they directed me to a new location to pick up the right car. Upon arriving at the new location the person on site told me that he “didn’t know why they told us that, I don’t have any cars to give you”. No one at any of these locations were apologetic or tried to help us figure anything out. National ended up giving us a $100 credit which isn’t really that much (IMO) for how much time I spent dealing with this nightmare.
Pros: Car was great, if a bit beat up. I appreciated the rep finding me an AWD vehicle in case of poor weather conditions.
Cons: The front seats were a mess, clean, but battered. Not what I expect from a rental, more what I expect borrowing a friend's car.
Cons: You did not mention that car had added charges based on mileage. I ended up canceling and felt tricked into it. Not fair
Cons: The fact you need a credit card
Pros: Loved the Jeep Wrangler
Cons: The car had a tire with half the safe level of tire pressure, so I was getting crisis alerts on the dashboard the whole time. The windshield was dirty and there was no windshield wiper fluid.
Pros: Typical airport rental car experience. Shuttle to Budget rental. After that everything went well. Picked up car, which was clean and good condition. Dropped off in Santa Fe. Easy and quick drop off.
Pros: Easy in and out.
Pros: Fast and easy. Employees were nice.
Pros: Drop off was very easy
Pros: My SW airline flight was cancelled due to national recall of the aircraft type. The rebooked flight got me in 4 hours early, and the Budget system would not honor my rate. The agent worked over 30 minutes, with a long line, to figure out a by-pass of their system to get me the same rate.
Cons: Safe tires. After two days, I noticed excessive wear on one of the tires. I looked at all 4, and found one whose tread was so worn you could not see the tread in the center. I did not think I'd make it back to drop off without a flat, and limited my driving as a result. I have a photo if interested
Pros: The man that helped us was professional and friendly. The process was smooth, we were in and out quickly. The drop off was also quick.
Cons: no complaints
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Budget in Albuquerque.
Budget has 5 car hire locations in Albuquerque. Take a look at our Budget hire location map to find the best car hires near you.