Edinburgh Luxury Car Rentals

We had to wait a couple of hours for the car and then had to be shuttled to another location to pick it up....staff were very friendly and helpful, however.

They do not provide pickup or dropoff.

The night before I was expected to pick my car up I received an email stating that the car would not be on site at the scheduled time the following day and no time was given. I called the car rental company the morning I was supposed to collect the car as the email they sent the day before was after hours so there was nobody manning the customer support service. When I spoke to a representative they continued to state that they Did not have the car I ordered available and at that time there were no other cars to select from.. Approximately two hours later they did provide a car although it wasn’t the car I had initially selected. The delay cut in to our travel time as we was scheduled to drive to another location that morning but did not leave until the afternoon due to the delay in receiving a car.

The directions to where to drop off the car definitely need work

Everything was easy the the staff were very friendly and helpful.

The car was to come with a GPS but it wasn’t installed. They don’t provide portable GPS units. Fortunately we have a cell phone with us and the charge cord fits. They were very helpful in explaining the car’s features and the car manual was supplied.

We had a great experience with Craig at the rental counter when we realized we booked from the city location. He got us taken care of and on our way quickly

The man I was dealing with in the office at pick up could not have been nicer

A car was available for me to drive. That was good. The bad: 1) Original quote was for £ 275 - the local Hertz desk charged me £ 691 and tried to charge me over £ 800!! 2) I requested an automatic transmission and got a stick 3) there was a huge scratch in the rear passenger door 4) There was no return sign at the Inverness airport for Hertz, all the other rental car agencies were represented but not Hertz. We had to drive around for 10 min trying to find it, and luckily saw the tiny Hertz sign upon leaving the airport. Kind of a disaster regarding the drop off.

We enjoyed our Ford Kuga for our Scottish Highlands road trip. Although the car doesn't have the oomph as other cars, it certainly met our needs. The car had ample space for our luggage and provided a good ride.

Because of a late flight, my wife and daughter did not get to the Hertz office in time to pick up the rental. They had to arrange to pick it up the next day losing a day of the intended contract. For them to do this, they charged an extra $150.00!! Thank you Hertz, I will not be back.

Flight was cancelled so had to change my reservation to a day later and was told the price had changed - doubled, in fact. $300 cancellation fee, so I had to pay double the price. Was supposed to pay about $500 and ended up paying $1,200.

Konrad is a star. He was helpful (and not in a pushy way) on what terrain to expect and needs for space. Just fantastic as was his colleague. who actually brought the car to us for our convenience. SUPER. Drop off at the Edinburgh Airport is not intuitive and quite difficult in the dark and rain.

Total lack of transparency regarding the daily price. We prebooked/prepaid a class and the end charge was double what we expected. No mention at the counter. You don’t get a copy of the invoice at drop off - you get it days later and then they make it difficult to see the charges/details. Unacceptable customer experience with Sixt.

Make sure when you’re in Scotland you’re aware business close at 16:00 on weekdays. We arrived after that and SIXT charged us, wouldn’t let us cancel and wouldn’t refund us money

Very friendly and helpful staff.

2 hours wait to pickup car.

There were SO MANY HIDDEN FEES. Everything else was fantastic, the service, the car, it worked wonderful and drop off was easy, but the amount we paid on pick up was astronomical.

Staff were helpful and efficient.

Pick up and drop off was convenient. However, we were upsold the car given that we were going to highlands. However, the car given was the same size as the one we booked but for additional £165.

Picking up the car was lengthy. One attendant only. Took 1 hour. Otherwise, the cars are well delivered and in very good condition

The staff was amazing. Friendly and efficient

Great service, got the car I reserved. It was clean. Note that if you have CDW insurance coverage on your credit card and plan on using that (and not purchasing theirs), you must provide the written proof from your credit card company upon picking up the car. Otherwise, they won't rent their vehicle. They're also off site a few KM away from EDI airport. They have a free shuttle, but you must allow an extra 30 minutes in your plans especially if you return the car and fly out. Knowing these details will make your experience much better.

Dropping off the car after hours no one let us know that we needed to pay an additional fee. Also, we had to drop it off at a nearby gas station, however the attendant there had no idea what we were talking about. After arguing with him for ages, making us late to get to the airport, he finally contacted his manager who explained the car return process to him and we were able to drop off the car.

We had to delay our pickup of our rental car since the streets were all blocked off in Edinburgh (due to the Queen at St. Giles Cathedral). The gentlemen at the Easirent Edinburgh were so easy to work with and really understanding when we had to make changes to our plans due to the Queen's presence in the city. When we finally picked up our vehicle on Wednesday, the process was smooth and they had it all ready for us. We had a great experience with Easirent.

Beware of mandatory insurance costs which they do not tell you about and you only find out after your credit card has been charged. Will never use Kayak again.

This car rental branch will pursue even the tiniest scratch that would be considered normal wear and tear at most locations. Though their initial price may be cheap, do not be fooled as they will get their money on the back end. I was charged 365 pounds for one scratch less than an inch in length underneath the bottom frame of the door and a scuff on the boot from pulling suitcases in and out. I also witnessed two other customers being given the same shakedown treatment for damage. My worst car rental experience in 35 years. I feel sorry for anyone who has an actual damage incident. I will be escalating my concerns with Easirent corporate and the appropriate authorities.

Excellent vehicle.

Friendliness/helpfulnesses of counter person. Vehicle needs a manual or other document that explains how features like cruise control, auto wipers, stop start (engine quits), and other features work.

It appears, unless the rental car company was lying to me, that I was scammed by Priceline or kayak for £214. The answer will be found by figuring out who pocketed this money. When I picked up my car I was told my booking company had added a mandatory but undisclosed until check-in CDW charge on the invoice. This showed up as "CDW FOR USA EXC" when we find out who pocketed this money we will know the scammer was. I spent more than an hour on the phone trying to straighten this out with Priceline. How kayak is booking cars through Priceline doesn't make sense to me. It's time to get some answers.

Car condition poor Multiple maintenance issues Staff friendly

Drop off could have been smoother…no clear way to return car nor person waiting.

This rental company is a complete ripoff. They overbook cars and had nothing available when we arrived. They offered us a truck for $1,000 extra over what we had prepaid. They gave us no refund bc they said we were early for the reservation (11 am for a 12 noon reserve.). We went back to the central car reservation area where all reps of other agencies told us horror stories about this organization. DO NOT USE. (Kayak should NOT be brokering their services.)

We loved Arnold Clark - the only inconvenience was we had a hard time finding the pickup spot to bring us to the car rental place - it’s not located right at the airport - just a 3-5min drive but it’s not clearly marked where you go. But the staff was fabulous, car was super comfortable, and we would definitely go with them again - great value!

We were gouged and charged more than 3 times more ($760) than what we booked in addition to what we paid at booking ($190). This is a completely unacceptable business practice.

Pickup took around two hours and they didn’t have our car ready for us and said we were too early (15 min before the scheduled pickup time) so we were up charged into a more expensive car. However, the car itself was great and drop off was easy. The staff who work there are also lovely and trying their best, just feels like they’re a bit understaffed for the demand.

The representative at the desk was very VERY rude and unpleasant, we had a non-refundable reservation and they they used it to their advantage when demanding an absurd amount for insurance that wasn't included in the reservation Tried to charge me for tyre wear Bottom line: You don't want to get your rental there

Pickup was a slow process. Very crowded in small space. Drop off was super nice at the Omni parking garage. Thanks to the staff for all the help in dropping off at a different location.

Inexpensive and friendly, pick up and drop off was easy. It gets really busy so make sure you have enough time. *If you book 3rd party, get your own insurance*. GM has their own insurance for those who didn't get it prior to, but it adds up quick - and most of the unhappy customers around us were upset at the price. If you book directly through them previous to showing up, it is likely cheaper and means you just drop the keys in the box upon drop off. Otherwise they look over it with you, but that was easy. Price was good (a free shuttle away from the airport to get there), staff were really down to earth, dig the place.

Direction to yard are completely wrong. At least an additional mile of walking in an unfamiliar airport

Staff was very friendly and pick up and drop off was easy. Quick shuttle service back to the air port

Easy pickup and drop off. Van was perfect for 8 people to tour Scotland.

Staff were really friendly.

Drop off with John at Avis was really great! Such courteous and friendly service. So nice to see such professionalism. Would be great to have instructions in the car for using Satnav maps. I used my iPhone but was a little confused with car screen presentation at times. Overall a fabulous experience and would definitely recommend Avis at this location.

Very easy pick up and drop off, helpful staff, no sense of anyone trying to charge for damages - All very fair and reasonable, and done in a professional but friendly manner.

Cameron was friendly, informative, helpful and has a great sense of humour. The car, while small for someone 6’4”, was comfortable and had all the necessary amenities (except sat nav).

Everything went smooth and the people were very friendly and helpful. They made sure the car was perfect before I left and that I understood how to work the controls. Be sure to ask because some things in Europe aren’t intuitive such as reverse or opening the gas tank. Overall my experience with them and the was wonderful