Book Dollar hire cars in Key West

Key West, FL, United States
27 Sep — 4 Oct
Key West, FL, United States
Mon 27/9
Noon
Mon 4/10
Noon
Driver's age:

Pros

" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" was friendly and helpful"(in 389 reviews)

Cons

"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"The conditions were terrible."(in 2963 reviews)

Reviews for Dollar in Key West

Overall rating6.4 GoodBased on 40 reviews
Cleanliness
6.9
Comfort
6.7
Overall
6.3
Pick-up/Drop-off
6.0
Value for money
6.5

Recent reviews

Traveller rating
5
2
4
2
0
Find reviews that mention:
4.4
Pros:Vehicle was in good condition.Cons:The larger vehicle I had reserved was not available when I arrived. It had been sent to Miami (for Superbowl). I had specifically reserved the extra large vehicle to transport groups of people. Had to make extra trips because my reservation was not kept. Also... I left my jacket in the vehicle. Trying to contact lost and found seems near impossible. I pout a description and request in the on-line Lost and Found... but have heard nothing. I'm not sure if the different rental agencies talk to each other... when I arrived they issued the vehicle through Thrifty (not Dollar)... do they get the same request for Lost and Found? -Spencer Wayne (507) 215-1604Reviewed 10 Feb 2020
review fromkayak
2.0
ServiceCons:Car was dirty (inside) and smelled of cigarette smoke at pick up, asked to change car but they said just write down what's wrong on the contract. Told them when ordering car that it didn't let me put in a different destination online so when I returned the car to another city they charged me another 100.00 dollars plus other fees. So when I talked to customer service they told I was lucky that was all I was getting charged. Service was rude and didn't want to even listen to me. I will definitely not use dollar rental again.Reviewed 10 Nov 2016
review fromkayak
10.0
Pros:Staff was friendly but understaffedCons:Have more staff at the Key West airportReviewed 28 Mar 2021
review fromkayak
2.0
Pros:Pick up time was noon. I had to wait until 1:30 to pick up my car.Cons:There is too much to list.Reviewed 3 Jan 2021
review fromkayak
4.0
Cons:Dollar did note have the car I reserved on lot. They instead gave me a compact SUV and charged me for the full price of the premium convertible I reserved. Since it was booked via Kayak I couldn't get a refund and there were no other options available. Overall, I would not book a car from Dollar again not use a third party website like Kayak.Reviewed 4 Jan 2021
review fromkayak
2.0
Cons:Customer service both at pickup and on the phone was terrible and down right rude. They didn’t have the car available that was reserved and upcharged us for another car. The service agent at the key west terminal was bombastic, and confrontational. She mocked my concerns and told me good luck with calling customer service (“they aren’t even in this country”). Customer service told me “no one in the entire company” could resolve the complaint, except for the agent at the facility, the same one causing the complaint. Would not rent from them again.Reviewed 5 Sep 2018
review fromkayak
2.0
Pros:Nothing about this experience.Cons:The car was no ready, there was a 26 person waiting list, the counter person was rude and unhelpful and could not tell me when the car might be ready "probably tomorrow" but "I could not leave the baggage area or would get dropped from the list."Reviewed 18 Apr 2021
review fromkayak
6.0
Pros:Did not have to have to take a bus. Car quality. Easy drop off.Cons:The check in process was horribly long - more than an hour. Not enough staff. The person was nice and knowledgeable but needed help. We had to wait longer while she stopped serving people in line so she could prepare preferred customer contracts.Reviewed 2 Jun 2021
review fromkayak
8.0
Cons:Key West airport is crowded and when we arrived the Dollar rental sign was off. There was a small sign to go to Hertz that I didn't see until most of the crowd had moved out. Then, there was only ONE agent working. Clearly, there should have been more agents there. Thankfully, there was no line when there for drop off.Reviewed 22 May 2021
review fromkayak
10.0
Pros:Very helpful friendly staffCons:Nothing really v goodReviewed 26 May 2021
review fromkayak
6.0
Pros:Drop off was very difficult. The staff was ok, but I was not informed on the 3rd party website of all the additional fees at pickup..Cons:All around could have been better.. every aspect. But was good valueReviewed 29 Apr 2021
review fromkayak
8.0
Got what I asked for, and a surprisePros:The car was made available to me earlier than reservedCons:I said it was OK if the car hadn't been cleaned but it smelled as though someone had been sick inside. No obvious signs of any sick, so I took it anyway. After 20 miles drive with open windows, the stench was goneReviewed 30 Apr 2018
review fromkayak

Where can I find Dollar hire cars in Key West?

3495 S Roosevelt Blvd, Dollar car hires

Address

3495 S Roosevelt Blvd

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+1 866 434 2226

Good to know

Most popular location

3495 S Roosevelt Blvd

Most popular car type

Luxury

FAQs about hiring a car from Dollar in Key West

  • Luxury (Audi A4 or similar) is the most frequently booked car hire type from Dollar in Key West.

  • Dollar has 1 car hire location in Key West. Take a look at our Dollar hire location map to find the best car hires near you.

  • Yes

  • Yes