Cleveland hotels near Old Stone Church

Cons: The bathroom needs more privacy. Especially when staying with a group of friends.

Cons: Housekeeping was irregular in room cleaning services. Most of the days room was not done all day and I had to call for service after returning to room in evening. Bathrobes were not provided in room, which are pretty standard in hotels of this class.

Cons: Water was brown because of some work being done. Only has Valet parking. No free wifi

Cons: I wish there had been charging outlets on the long desk/counter.

Cons: Room doors close very loudly and the noise woke me up mornings.

Cons: We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!

Cons: After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded like construction and music playing above us the entire night. I couldn’t sleep a wink with the loud noise. Disssapointed that I paid more for a city view room and felt with these issues.

Cons: Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.

Cons: Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.

Cons: This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty

Cons: Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.

Cons: No room service.

Cons: There was mold growing on the ceiling of my room's bathroom and when I came back to the room on my second day, a house-cleaning person had left a torn rag on my bathroom sink.

Cons: Ice only on even floors

Cons: Would be nice if the parking rate were either included or more reasonable

Cons: No easy access to evening meals. Price of daily parking.

Cons: First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.

Cons: Valet parking only, which was misleading and costly. Put into an ADA accessible room for no reason, with horrible pillows and a shower far too short for me. ASKED FOR A QUIET ROOM. Put me across from the elevators, ice machine, staff lounge, and maintenance room in a handicap room for no reason, when a better room was available at the end of the hall. We stayed in the better room the second night only because I tweeted my dissatisfaction and the PR department called to make sure I was changed.

Cons: The frown on the front desk lady, she wasn't nice at all. The night one

Cons: there was nothing I didn't like.

Cons: Very noisy hallways and guests being aloud to play loud music and party all night right next to our room

Cons: Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.

Cons: No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous

Cons: Breakfast. The food was good but at 10:00 they shut the doors. There were people still in getting food and they closed them in and started taking stuff away. I understand having a cut-off but at least let people finish getting their food before you close the doors and lock them out. I spoke with a woman that works at another Hampton and had never seen something like this. That was the only dislike we had.

Cons: Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing

Cons: No parking. On the description of the hotel, it did not state that there was a valet service only to park you car and that this service costs an extra $20 per night, per vehicle.

Cons: very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.

Cons: I appreciated everything this hotel had to offer. I wouldn’t change a thing

Cons: I like a firm mattress - it was ot

Cons: Please add fabric softener to your sheets! And the light by the room better wasn't working.

Cons: I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.

Cons: Parking was very expensive.

Cons: I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.

Cons: Valet left my vehicle dirty. Valet manager was incompetent and rude. All of the staff were rude.

Cons: The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.

Cons: The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.

Cons: No breakfast included with stay. No garbage can in bathroom or recycling in room period.

Cons: I did not like how this place was not soundproof - you could hear everything in the room next door.

Cons: Housekeeper was way to noisy every morning

Cons: Furniture a bit scuffed.

Cons: No complaints.

Cons: Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.

Cons: lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...

Cons: Currently under construction, but they are updating so I'm sure it will look great once they are done.

Cons: Swimming pool would have been the only thing

Cons: Waking up to blonde hair on my mouth an my hair is black !

Cons: Had to walk through lobby to get to pool.

Cons: Ac didn't work. Poor customer service. Hotel was doing remodel so was dirty and run down.

Cons: Wasnt aware I had to pay for parking... it should have been included with the cost of the hotel.

Cons: Very strong air freshener in the room, almost to the point of overwhelming.

Cons: There was no fan in the bathroom. Not a huge deal but hard to get ready when everything is fogged up and you can't open the door cause the others in your room are sleeping! Could also hear the people in the next room coughing up a lung through the bathroom vent...not a pleasant sound first thing in the morning but obviously not the hotels fault!

Cons: They oversold themselves, even though I only made the reservation on the way from the airport. Took a long time to sort it out. I did eventually get a good room that was comped.

Cons: We booked a king sized room. We were given a queen sized room and told that the hotel was sold out.

Cons: Had no dislikes

Cons: Dont make ypur customers pay for parking on top of the overnight stay.

Cons: Only 1 choice for breakfast, all you can eat for about $12. Tried to get a drink at the bar after an Indians gamed on a Sat. night, only 1 person working the bar and no waitresses. The bar was mostly full, but we sat at a table. Asked for a wine list at the bar after being ignored waiting to order a drink. " Didn't have one and the wines are right there", pointing to a shelf in the back. Of course we left. She wasn't getting our business there. Another couple left without getting a drink before us too. The bed was soft and lumpy and uncomfortable and the pillows were too soft. I'll stay somewhere else next time.

Cons: Room was outdated. City side drapes did not close, let in lots of light at night. Overpriced for expectation, but not for location.

Cons: Bed was uncomfortable

Cons: Parking lot should have been compt.

Cons: Beds were too soft & some of the furniture & fixtures were showing some wear.

Cons: Lobby couches were worn out, hotel shuttle was limited.

Cons: Parking was expensive and should have been included. We had dinner in the hotels restaurant and the food was good but the seating was too close to the doors, we were freezing the whole time.

Cons: Can't think of anything I didn't like.