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Hotels near Cleveland Hopkins Airport

Hotels near Cleveland Hopkins Airport

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Hopkins Intl (CLE) - Cleveland, OH, United States
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Best hotels near Cleveland Hopkins Airport

Cleanliness
9.1
Comfort
9.2
Facilities
9.2
Location
9.4
Overall
9.3
Overall 9.0 Excellent
Based on 824 reviews
Cleanliness
9.1
Comfort
9.2
Facilities
9.2
Location
9.4
Overall
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
9.2
Location
9.4
Services
9.0
Staff
9.0
Cleanliness
10.0
Comfort
9.6
Facilities
9.2
Location
9.6
Overall
9.2
Cleanliness
9.2
Comfort
9.2
Location
9.4
Services
9.1
Staff
9.2
Cleanliness
9.0
Comfort
9.1
Facilities
8.0
Location
9.2
Overall
9.0
Cleanliness
9.2
Comfort
9.2
Facilities
9.2
Location
9.4
Overall
9.2
Cleanliness
9.0
Comfort
9.1
Location
9.1
Services
8.7
Staff
8.9

Excellent 10.0
Pros: Honestly the best hotel stay that I ever had. The front desk were amazing! we had a issue with TV when the engineers couldn't fix we were moved to another room and computer comped for the inconvenience. Was our honeymoon and great trip!!!!!
Cons: Only issue was due to covid-19 the main restaurant and run service were not running.
Excellent 10.0
Pros: The location was a must! Lots to see and do just a walk around the corner !! It was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and grandmother! The pool was nice but crowded, I am not sure if there was more than one pool but the one on the 6th floor was nice but packed. At about 10 o’clock it was like a switch , lots of adult things to do in and outside the hotel. The bars were nice and packed and booming with smiles.
Cons: There wasn’t much not to like, I will say you will be able to hear others in rooms through vent if they are loud like ours were. We didn’t mind though they were having a great time as we were also.
Excellent 9.0
Pros: The property was in the middle of everything. Downtown Cleveland was beautiful & had something to do.. that should say a lot coming from a Steelers Fan lol. Me & my boyfriend were on our first trip out of town together and the room was completely clean & comfortable, communication with the staff was easy and stress free, was a small problem with our tv but really wasn’t a big deal since we were out for the better part of the trip. I honestly can’t find a reason to write anything bad about this place. Me & my boyfriend both agreed that if it’s not a Hilton, we won’t be booking lol.
Excellent 10.0
Pros: Friendly staff and pool hours.
Cons: Only that the restaurant didn¿t have anything kid friendly.
Excellent 8.0
Pros: Friendly staff helpful with any questions. Conveniently located and a great view of the lake during the morning.
Cons: No room service and for some reason our a/c wouldn't stay on.
Excellent 10.0
Pros: They were always and willing to accommodate your needs.
Excellent 10.0
Pros: This place actually humbled me!!! Here I was thinking that the most expensive rooms were way at the top. Yet, my room was actually on the 8th floor!! I was shocked ¿¿ like I was ready to be way up high!! ImEven though I was not I still had an amazing vi
Cons: The fire alarm scared me half to death! Having to wake up and walk down some stairs just to find out it was false did upset me
Excellent 10.0
Pros: Beautiful clean hotel friendly staff great location
Excellent 10.0
Pros: Conveniently located in downtown Cleveland, walking distance to many bars, restaurants, casino, etc. Staff was very friendly and even helped take a cart of our luggage up to room and loaded the car up when it was time to leave.
Good 7.0
Pros: The view!
Cons: The pillows need to be replaced! They smelled so bad that I could hardly sleep. Got up late, didn't have time to shower, couldn't wait to get home to get that funk smell off of me. Will bring our own pillows next visit. They overcharged us for parking.
Excellent 10.0
Pros: Staff
Cons: Everything was great
Excellent 10.0
Pros: My boyfriend and I loved the location. We had a great view and was able to walk to everything.
Cons: There wasn’t anything that we did not like about the hotel. We loved it all!
Okay 5.0
Pros: The hotel asst. manger  was great!
Cons: My first room had a smell leaking out of a broken refrigerator that made me sick the whole night. We were moved from that room but I couldn’t shake the nauseous feeling from it. The next room didn’t have any cream or sugar for coffee. The lo
Excellent 10.0
Pros: The location. Personalized service, hospitality and carisma.
Cons: Only that the room had dust.
Excellent 10.0
Pros: Very Clean & friendly staff
Cons: Waited for call for reservation for roof top bar and never got call
Mediocre 2.0
Pros: The hotel was clean.
Cons: The lighting was very poor. I think they went overboard with "save the planet" at the expense of the people who stay there. The prices in their restaurants was exorbitant.
Good 6.0
Pros: The location
Cons: The elevators are extremely slow.
Okay 5.0
Pros: The staff were very friendly.
Cons: The heating/air conditioning in the room was extremely loud. They charged me $40/day for parking even though I didn't park there. They ended up removing the charge.
Poor 1.0
Pros: The bed
Cons: How the staff banged on my door at 12:30 am and accused me of smoking in my room. Feel violated and never will stay at a Hilton hotel. I will not recommend this hotel. It was noisy from some concert. I could not wait to leave
Mediocre 3.0
Cons: The people in the next room were so noisy and were having a party in the room. Had to call security twice to take care of it. It went on till 3 in the morning.
Excellent 8.2
Pros: Staff was very attentive and prompt. Décor was modern and room service was excellent.
Cons: Housekeeping was irregular in room cleaning services. Most of the days room was not done all day and I had to call for service after returning to room in evening. Bathrobes were not provided in room, which are pretty standard in hotels of this class.
Excellent 10.0
Pros: Excellent service very accommodating
Excellent 8.8
Pros: Staff were very friendly and helpful. Good central location.
Cons: Room doors close very loudly and the noise woke me up mornings.
Poor 1.0
Cons: You can hear people in the next room talking whole night, from 2am to 6 am. Takes too long to get the car for valet.
Okay 4.0
Pros: The room floor was wonderful
Cons: Very dusty aroumd edges of walls
Good 6.0
Pros: Good location! Room was very clean.
Cons: Thin walls, parking situation is terrible, expected a nicer room for a 4 star hotel.
Mediocre 2.0
Pros: The location. The guy who checked us in. The view from the room. The bar.
Cons: The housekeeping staff knocked on our door 3 times from 8am on so that was awful. Was told Bar 32 was open until 1am but they said they were closed at 11:45 and wouldn't even let us check out the view.
Good 7.0
Pros: Beautiful hotel in beautiful location. I'd recommend this hotel if they fixed valet parking and would've brought me a new soap after cleaning clogged sink. They left my soap bar full of filth from the clog.
Cons: The valet parking was a nightmare. My son had an interview at Case Western Reserve University, and it took over 30 minutes two days in a row for staff to "find" my new car. Unacceptable. My sink was clogged. Staff used my soap to clean up.. disgusting.
Good 7.0
Cons: Pushy valet - this is Cleveland and there is tons of cheap parking on the weekend. No thank you, I'll walk across the street to pay 1/5 of the cost of the valet.
Good 6.0
Pros: How close it was to everything
Cons: They did not have the room I booked. They did not offer an upgrade
Okay 4.0
Pros: Location , location great property very stylish modern
Cons: Stuff , costomer service , hello they forgot for a moment they are working for Hilton . Oh I’m sorry they come from second job Walmart. Big minutes for HR department or hiring manager
Poor 1.0
Cons: The floor was dirty the bed was just made . No clean sheets no parking I had to vallet park ...
Okay 5.0
Pros: The hotel was clean, stylish, and up to date with high-end finishes.
Cons: No affordable parking available. They valet your car without tellling you you will be charged $40/ night per car.
Mediocre 2.0
Pros: Cleanliness and room set up
Cons: Staff was rude. Had to wait in the lobby for 45 minutes just to check in with my bags! Never got my wake up call. My reservation said 12p check out but at 11 the maids were knocking on the door telling me I needed to leave front desk said to leave!
Good 6.0
Pros: Location. Appearance.
Cons: Maid woke us at 8:19 am. No coffee in room
Excellent 9.1
Pros: Great location. Super clean and modern.
Cons: Water was brown because of some work being done. Only has Valet parking. No free wifi
Excellent 9.4
Pros: Rooms were clean and well designed. Slept well because beds were comfortable, drapery kept light out, and room well insulated from noise. This is a large hotel and yet whenever we contacted the staff via text, room phone, or in person they responded to every one of our requests quickly. The hotel is within walking distance or short taxi ride of tourist attractions and restaurants etc. Also the view is nice.
Cons: I wish there had been charging outlets on the long desk/counter.
Good 7.0
Pros: Very clean and nice beds
Cons: No self park
Okay 5.0
Pros: The hotel was modern and on the surface looked great.
Cons: Plenty. The staff was aloof and not helpful at all. They were more interested in talking to each other and looking at their phones. Also, they force you to use the valet. That park your car in a garage that charges $10 a day and then charge you $36.
Good 6.0
Pros: Beautiful, modern hotel right next to convention center Great bar upstairs
Cons: Overall experience was really hampered by valet situation. Both times I use the valet there was a significant delay despite calling over 30 minutes ahead for the car as instructed. In the morning when we tried to leave they couldn't find the car.
Excellent 8.0
Pros: The beds were super comfortable.
Cons: The bathroom needs more privacy. Especially when staying with a group of friends.
Hilton Cleveland Downtown - Cleveland
Rated no. 1
9.0
Excellent 9.0
Based on 824 reviews
Details
Reviews

Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.3
Overall
10.0
Overall 9.3 Excellent
Based on 50 reviews
Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
8.8
Location
9.4
Services
8.8
Staff
9.4
Cleanliness
9.4
Comfort
9.5
Location
9.2
Services
9.1
Staff
9.8
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
9.7
Comfort
9.7
Location
9.2
Services
9.4
Staff
9.7
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
7.5
Staff
10.0

Excellent 9.0
Pros: Breakfast was yummy and made to order. The location was near my mother's apartment, and that's what I needed. It's right next to a Metro Park access which is great
Cons: There were about 20 steps to get upstairs to the bedrooms.. I don't remember seeing this in the advertisement. Luckily my bum knee was feeling okay yesterday.
Excellent 10.0
Pros: Location was nice! We were able to get a mile walk in down to the hospital and back. Breakfast was simple yet elegant
Cons: There isn't anything we didn't like.
Excellent 10.0
Pros: We love coming here. This has been our third visit in less than a year!
Excellent 10.0
Pros: The breakfast was included in the stay and was wonderful, Anna made everything to order. My daughters (6 and 3 y/o) loved the hot cocoa served in a tea pot. The room was cozy and the private patio is great. Anna was the perfect host.
Cons: Everything was perfect.
Excellent 10.0
Pros: Anna was the sweetest host I have ever met. From the home made ready to order breakfast ever morning to the history and tour of the whole house it left us two best friends over the moon. Due to covid she only booked one reservation at a time so we had all of her attention!! Already recommended her to others.
Cons: Next
Mediocre 2.0
Pros: Breakfast was just ok. The orange juice, water and fruit wasn’t cold. It seemed like it had sat out for quite some time before I sat down to eat, room temperature orange juice and fruit is yuck!
Cons: View was awful, rooms weren’t set up conveniently. First room had no shower whatsoever, just a tub in the room with a shower head that I have to hold to shower. No shower curtain so I suppose I’m supposed to stand in the tub with no curtain and hold the shower head In one hand while I try to wash with the other. Also, when you do try to bathe in the tub in the room with no curtain, it warms up the entire room. Now you have a hot foggy room that takes hours to cool back down. I would expect there to be an actual shower in the bathroom but there was only a toilet and tiny sink. Almost zero room to do your makeup and there is absolutely nowhere private to freshen up as the tub has no curtain and is next to the bed. Nobody has weeded the gardens anywhere, you can’t walk on the little yard path due to tree branches in the way. The decor appeared very cheap, like all of it was purchased from goodwill possibly. There were random broken tea pots and plates around the flower beds (which again looked awful and very overgrown). The “tea room” decor was atrocious. Giant fake flowers, nothing really matched, music was awful and the CD skipped the entire time. Nothing here appeared to be “vintage”, rather it looked like someone just bought any old random tea pot whether it was new or old and placed it in the room. Every wall had these cheap plate holders with plates on them which didn’t match or looked like someone DIY’d. Only 1 of the tables outside had chairs which were nasty and needed wiped down. Our balcony had extremely cheap chairs that we were concerned would break so we had to use our own. No shade on the balcony, No table or umbrella or anything like that, and there were 3 random plant stands with nothing on them. It seemed our balcony was just storage for those 3 plant stands which were ugly to look at. Stains on the carpet here and there. The coffee machine was complicated and I had to make my own coffee, I would expect coffee to be made in the morning and ready.
Excellent 10.0
Pros: We love staying here! It is always quiet, clean and in a convenient location for our weekend getaways!
Excellent 10.0
Pros: Very quaint and staff was very friendly. Would defiantly recommended.
Emerald Necklace Inn Bed And Breakfast - Cleveland
Rated no. 2
9.3
Excellent 9.3
Based on 50 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.2
Facilities
2.0
Location
8.9
Overall
4.0
Overall 9.1 Excellent
Based on 89 reviews
Cleanliness
9.4
Comfort
9.2
Facilities
2.0
Location
8.9
Overall
4.0
Cleanliness
9.4
Comfort
9.4
Location
9.1
Services
9.2
Staff
9.2
Cleanliness
6.0
Comfort
4.0
Facilities
2.0
Location
4.0
Overall
4.0
Cleanliness
9.4
Comfort
9.3
Location
8.9
Services
9.2
Staff
9.6
Cleanliness
9.4
Comfort
9.4
Location
9.4
Services
9.4
Staff
9.4
Cleanliness
9.6
Comfort
9.6
Location
9.6
Services
9.2
Staff
9.6
Cleanliness
9.1
Comfort
9.1
Location
9.1
Services
8.8
Staff
9.1

Good 7.0
Pros: Free parking out back
Cons: The bed sheets weren't cleaned. There was hair and other debris plus lipstick on the pillow case.
Excellent 10.0
Pros: I was upgraded to a spacious apartment, everything was excellent
Cons: I forgot my pricey chicken salad sandwich in the fridge
Excellent 10.0
Pros: Neatest place we’ve ever stayed!
Cons: N/A
Excellent 9.0
Cons: crass street neighbors partying into the wee hours
Excellent 8.0
Pros: I didn't have breakfast because I slept very late but it was beautiful downstairs and I can't wait to do that next time. The owners let me take my time in checking out a bit later ! It was quiet and relaxing
Cons: The jets in the tub are a bit crazy, sprayed everywhere so I think they need repair, and some repair to tub itself but it was very clean an a nice deep soaking tub though.
Good 6.0
Pros: Beautiful home in a convenient location. Parking was secure and easy.
Cons: The hosts informed me as I was leaving for the day that the common spaces had been rented out for the evening by a large family group. What they didn’t tell me was that the small bag of food (purchased to account for the fact that the hosts aren’t serving breakfast at this time) I had stored in the fridge would be thrown out. When I returned in the evening, I found that the family in question had completely taken over the common spaces and weren’t practicing any social distancing or mask wearing guidelines. I had to rush awkwardly to my room and shut myself in, unable to enjoy the beautiful porch like I had hoped. Overall, I felt like my comfort and safety was sacrificed for the benefit of this other group, which didn’t feel great.
Stone Gables Inn - Cleveland
Rated no. 3
9.1
Excellent 9.1
Based on 89 reviews
Details
Reviews

Cleanliness
9.2
Comfort
8.9
Facilities
9.4
Location
8.9
Overall
9.4
Overall 8.7 Excellent
Based on 241 reviews
Cleanliness
9.2
Comfort
8.9
Facilities
9.4
Location
8.9
Overall
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.3
Overall
9.3
Cleanliness
9.2
Comfort
8.4
Facilities
8.8
Location
9.6
Overall
9.2
Cleanliness
9.2
Comfort
8.9
Location
8.8
Services
8.9
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
9.6
Facilities
9.6
Location
9.6
Overall
9.2
Cleanliness
9.2
Comfort
8.9
Location
9.0
Services
8.6
Staff
9.4
Cleanliness
9.2
Comfort
9.1
Location
8.9
Services
8.5
Staff
9.2
Cleanliness
8.9
Comfort
8.8
Facilities
9.2
Location
8.7
Overall
10.0
Cleanliness
8.5
Comfort
8.3
Location
8.8
Services
8.0
Staff
8.6

Good 7.0
Pros: The staff was very nice and it was quiet.
Okay 5.0
Cons: Staff did not wear masks, was not careful around people.
Excellent 10.0
Pros: Very clean .
Cons: Airport shuttle starts at 5am not 24hrs like site says. Had to make special arrangements to get to airport @ 4 am.
Excellent 10.0
Pros: Very clean. Not a lot of noice. No kids running the halls. Pool is open with restrictions. Crib for my 2 month old. Tavern 1 minute away. Beautiful inside & nice renovated 7th floor that we booked for our last night stay.
Cons: Outdated tv. couldn’t hook up streaming service for my son for him to watch his learning shows.
Excellent 9.0
Pros: It's a good location. It's close to the airport
Good 6.0
Pros: Hours for fitness and pool
Cons: Musty and moldy smell, outdated, no food
Excellent 10.0
Pros: Location, cleanliness, staff, and the park and fly
Cons: Nothing
Excellent 10.0
Pros: Very good internet connection and staff was very kiindly.
Excellent 10.0
Pros: The front staff, van drivers were all extremely personable and made me comfortable.
Excellent 10.0
Pros: I like the staff, location, cleanliness, and price!
Good 7.0
Cons: The room kind of smelled, I was hungry when I arrived but there was nowhere to get food in or outside of the hotel.
Good 6.0
Pros: convenience
Cons: breakfast a selection of unhealthy stodge.
Excellent 9.0
Pros: The location, price, and amenities
Cons: The only thing was it is currently in remodel phase
Excellent 10.0
Pros: Clean. Nice.
Cons: The person at the counter double charged me even though I it was already paid in full. When I checked my account the next day and told another staff member they reversed the charges and said sorry. No other compensation was given.
Excellent 10.0
Pros: It is less than a mile from my family's house so it took less than five minutes to visit them.
Cons: Had to pay for a continental breakfast.
Excellent 8.0
Pros: The staff were very friendly
Excellent 9.4
Pros: Very popular hotel. Saw many families here. Checking in was easy. Nice fireplace downstairs and convenient restaurant/bar. Nice ambiance.
Cons: Rooms were pretty basic. But, for the price, it was very nice!
Poor 1.0
Pros: That I didn't have to be there for very long.
Cons: There was a loud generator next to my room preventing sleep. Staff was unhelpful resolving the issue, unsympathetic, and borderline rude about it.
Excellent 10.0
Pros: Friendly staff, shuttle services, convenience to airport
Okay 4.0
Pros: Centrally located
Cons: The tub was clogged up and it was really dated for a Hilton
Excellent 10.0
Pros: Wonderful staff, extremely clean, good was excellent. This hotel deserves 5 stars out of 5.
Good 7.7
Pros: Location right next to airport, shuttle service was great, hotel has bar/restaurant, friendly staff, good rates, lobby area was very nice, room was clean
Cons: Outside of lobby hotel is dated, while acceptable room furniture was showing age, mattress and pillows where very uncomfortable, felt more like a mid range hotel than what I expect from a Hilton. That being said for a quick overnight stay for easy access to the airport In The morning at 100$ it was not a bad deal but if the rooms where newer it would have been a 5 star experience
Good 6.0
Pros: Clean
Cons: Not enough toiletries for two adults. Room a bit small.
Good 7.0
Pros: Proximity to the highway and places we were visiting while in town.
Cons: We were disappointed in the cleaning staff the morning of checkout. They were very loud coming in and out of rooms with their walkies turned up. Didn't help our only opportunity to sleep in for the week.
Good 6.0
Pros: Check in/out was quick.
Cons: No food included with my stay. When I did go to order food at their restaurant, I was not treated respectfully. As I was ordering the staff interrupted me and began chatting with another patron. I simply walked away. Room was very average.
Excellent 10.0
Pros: Very friendly staff, nice comfy bed, good breakfast bar
Excellent 10.0
Pros: Title pretty much sums up out stay. We arrived late at night and was greatest with a friendly smile and directed to our roo . Room was spacious and clean. Beds and pillows were comfortable and the bathroom was well maintained. No comments whatsoever. By the way, if you are worried about being so close to the airport...have no worries. We were on three uth floor and did not hear one plane fly over at al . Great stay. Thank you Hilton
Good 7.7
Pros: Location to the CLE airport
Cons: I wanted to leave my vehicle for the duration of the flight and get a shuttle to the airport and was told that the program was unavailable and full. They didn't even ask what time my flight was and the parking lot was only half full.
Excellent 9.1
Cons: Food wasn't great for how much we spent, and breakfast is super expensive for a family of 4. Especially, when I thought it was included in my stay from trip advisor.
Excellent 10.0
Pros: All staff were helpful friendly and responsive
Excellent 10.0
Pros: I liked that they had a gym and business room.
Excellent 9.0
Pros: The staff was very attentive and breakfast was really terrific.
Excellent 10.0
Pros: Meticulously clean and quiet. Very friendly staff. Excellent airport shuttle service.
Hilton Garden Inn Cleveland Airport - Cleveland
Rated no. 4
8.7
Excellent 8.7
Based on 241 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.4
Facilities
10.0
Location
8.8
Overall
10.0
Overall 9.2 Excellent
Based on 34 reviews
Cleanliness
9.3
Comfort
9.4
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.7
Location
8.2
Services
9.1
Staff
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
9.0
Services
9.3
Staff
9.2
Cleanliness
9.4
Comfort
9.4
Location
8.8
Services
9.4
Staff
9.4
Cleanliness
7.5
Comfort
8.1
Location
8.1
Services
8.1
Staff
8.5
Cleanliness
10.0
Comfort
10.0
Location
8.8
Services
10.0
Staff
10.0

Excellent 10.0
Pros: Everything
Excellent 10.0
Pros: nice corner view breakfast was excellent
Cons: the drapes kept opening and closing on own???
Excellent 10.0
Cons: They originally added extra items to my room service tab. Then upon checking out and correcting those items they charged my credit card almost double the price. They corrected the problem two days later with no extra compensation on my part.
The Ritz-Carlton Cleveland - Cleveland
Rated no. 5
9.2
Excellent 9.2
Based on 34 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.4
Overall
7.8
Overall 8.8 Excellent
Based on 167 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.4
Overall
7.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
9.3
Location
9.9
Services
9.0
Staff
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.3
Comfort
7.3
Facilities
7.3
Location
9.3
Overall
6.0
Cleanliness
9.4
Comfort
9.2
Location
9.6
Services
9.2
Staff
9.6
Cleanliness
8.6
Comfort
8.6
Facilities
6.8
Location
9.0
Overall
6.8
Cleanliness
9.4
Comfort
8.7
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
9.3
Comfort
8.9
Location
9.3
Services
9.1
Staff
9.5

Excellent 9.0
Pros: The hotel is super clean. With everything going on that was extremely important. The staff was amazing and attentive.
Cons: The only thing that was an issue was the king size bed the sheet was too small and kept popping off.
Excellent 8.0
Pros: Nicely renovated hotel, clean room, friendly staff.
Cons: Room service was a debacle. They lost my order. It took an hour + to get pancakes delivered.
Excellent 9.0
Pros: We are local and grabbed a room downtown to celebrate Valentine¿s Day enjoying the restaurants, bars, and casino without needing to drive! Everything is walkable from the hotel, which has a very friendly staff and is extremely clean and comfortable.
Cons: A freezing wind whipped through the lobby restaurant every time someone entered or exited the hotel. It¿s a design flaw that needs to be addressed. Otherwise, our experience was first rate!
Excellent 10.0
Pros: Was my First time comeing there in I love it
Good 6.0
Pros: The view was spectacular, the bed was comfy, and the fridge was cold. The staff was VERY nice. It was like they knew they had to make up for the lame rooms. It's not their fault. They also had to wrangle all of the hockey kids the parents never watch.
Cons: The room was shockingly small for the price point. The bathroom was practically a closet and very dated. The toilet was really low to the floor and there were no safety rails anywhere. Our bathroom also had less than a quarter roll of tp with no backup. We had to use the kleenex. The pillows were uncomfortable. And the door entry was bizarre, angled so it opened up to a wall.
Excellent 10.0
Pros: The location was spectacular!
Excellent 9.0
Pros: this is my second time staying at the hotel. unfortunately, due to COVID I didn't get the chance to enjoy the full amenities of the hotel.
Cons: The room was a bit small and the pillows were not as comfy. Also, the bar in the front lobby of the Hotel closed early, due to COVID.
Excellent 9.0
Cons: The corporate side needs to be more clear that it’s not the same as hotel. I wasn’t told that and saw elevator through glass door and assumed that was hotel. I think you need signs explaining that one direction is private and hotel is opposi
Excellent 10.0
Pros: Very pretty hotel
Cons: Parking location And put food menus in room
Okay 5.0
Pros: Food terrible no coffee pot in room no hair dry no microwave
Cons: No coffee pot no microwave
Excellent 10.0
Pros: It was a great from the moment we checked in. Check in staff was great. Valet was great, bar and restaurant staff was great. The room had a great view
Excellent 10.0
Pros: Location
Cons: No pool
Good 7.0
Pros: Good location
Cons: Overpriced extras
Excellent 10.0
Pros: Immediately when we first arrived it was fabulous service. We booked here last year for same event and that is why we returned. Our bellhop was so funny and so accommodating. Everyone is wonderful! Thank you!
Cons: Would love to have a coffee pot in the room.
Excellent 10.0
Pros: It was close to everything we wanted to do.
Excellent 9.0
Cons: Rooms need updated
Good 7.0
Pros: very nice hotel, perfect location, staff very helpful
Cons: Having to pay for internet, most hotels it is included in the room cost, did not think this nice of a hotel should charge for wireless internet, I was surprised it was an add on cost.
Good 6.0
Pros: the location was excellent
Cons: Bathroom had mold on shower curtain and black mold/staining/hair peeling paint around tub/shower. After asking the hotel to repair these issues, they replaced the shower curtain liner and the mold, peeling paint, hair were not fixed.
Good 6.0
Pros: Location and modernization
Cons: Room was not available even at 4:30 and had to complain and get upset to finally get a room. Room was not very soundproof as we could hear the neighbors conversation which wasn't pleasant.
Poor 1.0
Pros: Nobody in the hotel could figure out how to tell me how to get to parking spent over an he in a half trying to find parking. Three calls to the hotel that were no help.
Cons: Sheets were not on the bed and had to be put on by us and there was hair in the sink. We will never stay here again. We stayed at the Hilton our 2 previous nights and the Marriott doesn't even compare.
Okay 5.0
Pros: Room and lobby decor was beautiful. Complimentary breakfast was good.
Cons: The hotel was under construction, so the pool was closed and the dining area was partially closed off. Our room was next to the elevator, so I was awakened by several loud guests from about 11 pm-1 am. Faint cigarette smell in the room. Overall, pricy!
Good 7.0
Pros: Good location
Cons: Expensive valet parking is the only option.
Okay 5.1
Pros: Staff was very helpful and engaged. Easy to get to from highway and parking was too easy to believe for downtown Cleveland.
Cons: After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded like construction and music playing above us the entire night. I couldn’t sleep a wink with the loud noise. Disssapointed that I paid more for a city view room and felt with these issues.
Excellent 10.0
Pros: Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium.
Cons: This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
Mediocre 2.0
Cons: We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!
Excellent 10.0
Pros: Comfortable and easy
Excellent 10.0
Pros: Check in and check out were fast. Everything was clean. They make staying there hassle free.
Mediocre 2.0
Cons: Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.
Good 7.7
Cons: Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.
Cleveland Marriott Downtown at Key Tower - Cleveland
Rated no. 6
8.8
Excellent 8.8
Based on 167 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.1
Food
8.5
Location
9.3
Overall 8.6 Excellent
Based on 1,457 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.1
Food
8.5
Location
9.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Location
9.2
Services
8.6
Staff
9.0
Cleanliness
8.3
Comfort
7.3
Facilities
8.6
Location
9.0
Overall
8.0
Cleanliness
8.2
Comfort
8.0
Facilities
8.0
Location
9.1
Overall
8.2
Cleanliness
9.0
Comfort
8.9
Location
9.3
Services
8.8
Staff
9.1
Cleanliness
9.1
Comfort
9.2
Facilities
7.6
Location
9.5
Overall
8.0
Cleanliness
9.1
Comfort
9.0
Facilities
9.0
Food
8.5
Location
9.0
Cleanliness
9.1
Comfort
8.8
Location
8.9
Services
8.5
Staff
9.0

Excellent 10.0
Pros: Beautiful inside great employees
Cons: The room was dirty
Excellent 10.0
Pros: Everything else
Cons: Kind of expensive
Excellent 10.0
Pros: Everything about the hotel was excellent from the service to the food not to mention having everything downtown was very convenient not having to drive around.
Excellent 10.0
Cons: I didn’t like to have to pay for parking
Excellent 8.0
Cons: Service and food at hotel restaurants could have been better. I also requested a view of 4th street, but we got a view of the hotel main street.
Excellent 10.0
Pros: Cleanliness and location
Cons: Nope
Excellent 9.0
Pros: The space was beautiful and the staff were friendly and helpful.
Cons: The view was facing a building from all of the windows in my room.
Excellent 10.0
Pros: The whole experience was great! The hotel offered a lot of things to do and eat. The room was very clean and the staff was so awesome!
Cons: No
Excellent 10.0
Pros: It is perfectly located in the middle of downtown. You have good food, shops, and when it opens again, entertainment all within waking distance. You're staying in an iconic hotel across the public library. I love it.
Excellent 9.0
Pros: checking in and out was very nice and kind. room smiled clean. valley people were very nice and courteous.
Cons: The room I got was ok I had to sit in the bed to watch to instead of sitting on the chouch where I should have been. the side table was dirty and I did see it intel I was packing up to leave.
Excellent 10.0
Pros: The lighting in the arcade hallway was beautiful for the wedding we attended
Poor 1.0
Pros: The inside of the hotel.
Cons: I didn¿t like the fact that I reserved a room for a reason & when I arrived, I was put in a different room.
Excellent 10.0
Pros: The staff were friendly and made everything so easy. We asked for blankets and they were at our door in less than 5 minutes. Check in was fast and we were upgraded to a city view room.The location is perfect to walk anywhere in downtown quickly.
Cons: Everything was perfect.
Poor 1.0
Pros: Location
Cons: No WiFi in room. Penthouse was very disappointing.
Excellent 10.0
Pros: Ambiance and location
Cons: Nothing to mention
Excellent 10.0
Pros: Unique hotel with a great atmosphere also the location is a plus
Cons: No
Excellent 10.0
Pros: Location, awesone staff, very clean.
Poor 1.0
Pros: N/A
Cons: The hotel is great but the service was very bad.
Excellent 10.0
Pros: Bed was comfortable, location was perfect, staff was super friendly.
Poor 1.0
Pros: It was a beautiful place in a great location
Cons: They tried to charge us a $150 fee for smoking in the room. My wife is highly allergic to cigarette smoke and neither of us have ever touched a cigarette. I got it reversed after being on the phone forever but I refuse to let a place accuse me like them
Mediocre 3.0
Pros: Location was good.
Cons: Valet closed, check-in gave ambiguous directions for parking options. Lobby inconvenient & hot/AC not working. Not on par for a Hyatt: bed uncomfortable, decor minimal, dirty grout, dusty, smelled. Dog barking in next room at midnight. Bad experience.
Good 7.0
Pros: The arcade is amazing.
Cons: The suites, although big aren’t designed efficiently. The front room is a complete waste despite how quaint it is.
Good 7.0
Pros: The VIP suite was nice with the Jacuzzi and walk-in shower. Everything was clean. Pizza place attached to the hotel was clutch after the Cavs game. Good experience overall other than check-in.
Cons: Arrived at 3PM for check-in and was told our room wasn't ready and they'd call us. Sat in the lobby/mall for 1-2 hours. After the rush, front desk asked if we were helped. We explained the situation and they gave us our room and free breakfast.
Good 6.0
Pros: Location was ideal
Cons: The room was dirty and had broken fixtures in the bathroom. They also refused a late checkout unless we signed up at hotel members.
Excellent 10.0
Good 7.4
Pros: The bed wasn’t the best. No mattress pad and small pillows.
Cons: The noise was more than a bit bothersome
Okay 5.0
Pros: The staff was very helpful.
Cons: Was not able to use my original room,a suite because I was told by the staff they were having weddings on Fri and Sat nights and my room would be noisy till late. I was in Cleveland for US Triathlon National Championship. NOISY was not acceptable.
Okay 5.0
Pros: The noise level from the street and the wedding that was taking place until the late hours of the night made it impossible to sleep. It's unfortunate because the hotel is beautiful, the location is great, and the staff is wonderful.
Cons: There was a wedding in the atrium and the reception went on well into the night. The hotel should make guests aware at least when they arrive that an event with loud disruptive music would be going on making it impossible to sleep.
Mediocre 3.0
Pros: The hotel looked great lots of room and good design.
Cons: I was charged 2 for a one night stay hotel said they would refund me but charged my card again had to call my bank with hotel on phone just to verify the charge and still waiting on refund
Good 7.0
Pros: Nice location.... unique setting..... lobby bar and restaurant was good. Got an upgrade on one of our rooms!
Cons: Hotel lost one room reservation, so check-in was delayed. Also, hotel put a $200 hold on debit card even though room was pre-paid. It's been two days and the hold is still there.
Good 7.0
Pros: Location
Cons: We arrived at checkin time of 3 pm and had to wait an hour for our room to be cleaned. Then we were put in a room with a queen bed and we reserved a deluxe king room.
Poor 1.0
Pros: We were told that they gave our room to someone else and had to get them to give us another room. This made us late to the ball game that we were attending.
Cons: I did not like that they allowed someone with the same last name to have our room and tell us that we already checked in. A manager had to be called over to assist and we almost did not get a room
Mediocre 3.0
Pros: Had I been given the actual room I booked and paid for my experience should have been much better I'm sure.
Cons: The fact that I booked and paid for a king room with a city view and was given a cheaper room that was in a corner and only had a view of the elevators and staircase was very disappointing
Good 7.0
Pros: Downtown location near a restaurant row and many attractions.
Cons: Parking.
Mediocre 3.0
Pros: Arcade was beautiful. 4K TV in the room.
Cons: Wi-Fi sucked (1.5 mbit after paying for a "high speed" upgrade), weddings with loud bands playing music in the lobby all weekend, view out window was of the parking garage.
Mediocre 2.0
Pros: The location
Cons: In the bathroom when you flush the toilet it sounded like it was going to explode. Very annoying lots of noise from it. Also ordered robes and slippers and had to call three times to find out where they were. Light on bathroom mirror not working No again
Okay 5.0
Pros: Expensive parking, valet parking was over $30 per night.. no direction for other parking options.
Cons: clear parking instructions. Cheaper valet parking
Okay 4.0
Pros: He building. Architecture of the arcade is beautiful. Cool concept. Great location.
Cons: The rooms were disgusting. Filthy dirty. We found chips and food under the couch. The linens were dirty. The sofa bed was disgusting with stains and crumbs everywhere. The room itself was also very plain and nothing special.
Poor 1.0
Pros: Location
Cons: There was a wedding in the hotel that night and I literally could not hear myself think. Nobody advised me of any event going on. The music and everyone involved was loud. I am very upset since my girlfriend and I work hard and do not get to go out much.
Okay 5.0
Pros: The location of the hotel was amazing. The proximity to downtown Cleveland and the views of the city were definitely a plus for this hotel. The arcade was beautiful.
Cons: The arcade was booked for events on Friday and Saturday night. The hotel moved my room due to the noise from a king to a double. My wife and I booked for a weekend away and spent the night in seperate beds. Would not recommend due to the inconvenience.
Poor 1.0
Pros: Not much for the price
Cons: Weddings in the lobby 3 straight nights caused excessive noise and long detours to exit. Room had NEARLY NO OUTLETS!!! Had to run a long charger across the bed in the evening. Water: $4 for each small bottle. Valet staff acted like you were invisible.
Excellent 8.2
Pros: I loved the uniqueness of this Hyatt. The architecture of the arcade as the lobby to the small details in the room were gorgeous. It was close to everything downtown and only a 10 minute walk to the Q which is where the concert was at that I was in town for.
Cons: Because it is an older building, it did have a bit of a musty smell and the air circulation in the room was not that great. Also they serve breakfast in the arcade and it is noisy and woke us up in the morning.
Okay 5.0
Pros: Great location. Close to everywhere we wanted to go.
Cons: Room was not completely clean. Beds were small. Our room was not decorated well for a 4 star hotel. We were put in a wing far away from the hotel loby.
Good 6.0
Pros: Location was great. Employees at the front desk were wonderful.
Cons: Rooms are very tired. Check out was a nightmare. It took us 2 hours from the time we called to get a bellhop until we were in the car. The valet service drove your car like it was a race car. Waited 35 minutes for our car. would not recommend.
Mediocre 3.7
Pros: The hotel is located in a great area and is pretty central to a lot of great spots in Cleveland. Very elegent hotel.
Cons: The valet service people seemed really confused about what was going on when I pulled up. At one point during my stay I ordered some room service items and they just never came. The bed I slept in had no sheets on the mattress, which was super weird. I also discovered blood on the mattress. Pretty weird!
Okay 4.0
Cons: It was so noisy with the wedding in the Atrium.
Good 7.0
Pros: Great location to food and bars and shopping
Cons: Toilet was still dirty and the mattress was falling apart. Also there were few blankets on the bed for bedding.
Okay 4.0
Pros: It is a beautiful hotel with tons of character.
Cons: The room was very loud. You could hear everything going on in the atrium. A lot of light comes in from the atrium too. We could hear people talking and working outside our room until 2am, it was difficult to sleep. Definitely warn others staying there
Good 7.0
Pros: Updated room and artistic renovations
Cons: The parking garage is not connnected so you have to go outside than back in for you car or check in. Not many signs to help,and it seemed emoloyee help was scarce. parking was $45 for a night, we left once. Thought that was kind of high.
Good 7.0
Pros: Bed was comfortable
Excellent 10.0
Pros: Conveniently located downtown this hotel is one of a kind. The Arcade is very impressive and takes you back in time. Rooms were updated and clean. I would stay there again.
Okay 4.0
Pros: the location
Cons: I was not given the correct view for my hotel
Okay 5.0
Pros: The location to Cleveland Cinic was nice. Room and bed were great
Cons: Rooms located on inside of atrium were very noice all night, bar area was loud! Guests were to loud until bar closed at 2am. Breakfast food was terrible and service to slow
Excellent 8.0
Pros: We stayed in the vip suite and it was nice. Very spacious.
Cons: Furniture and decorations were a little dated. Same with the electronics.
Excellent 9.7
Pros: Beautiful
Cons: Parking
Excellent 8.0
Pros: Very close to downtown attractions in a unique building.
Cons: Very few "extras" provided without cost.
Excellent 10.0
Pros: Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
Mediocre 3.0
Pros: Most of staff was very friendly and professional.
Cons: Had to be moved to a second room because of noise from outside hotel light, after maintenance had to fix bolt lock that did not work. Second room was quieter but coffee maker was broken, previous occupants dirty washcloth under bathroom sink, etc.
Mediocre 3.0
Pros: Its a great location + the arcade is gorgeous
Cons: The staff gave us the wrong room number so checking in and getting to the room took much longer. There was no fitted sheet or blankets on the bed. We did not get one of the renovated rooms. For the price I would have expected better.
Mediocre 2.0
Pros: The location was in the middle of everything
Cons: The staff was nice, built the internet didn't work, there were cracks in the walls, very dirty inside the rooms. The lobby was very deceptive. After you left the lobby, the rest of the hotel was junky. Worst Hyatt experience of my life. Beds very bad
Poor 1.0
Pros: Location
Cons: The pictures are completely different. My room (allegedly an upgraded room) was old, musty, furniture that has not been changed since the 90s, the shower had mold. The carpet was worn out and bumpy. The the furniture was worn out. Sheets/towels with holes
Mediocre 3.0
Pros: The location was excellent, historical building was really neat and the atrium.
Cons: The room was dated and the furniture was dirty, the guest room would struggle to be considered a 3 star room.
Okay 4.5
Pros: Pleasant and helpful staff.
Cons: Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
Mediocre 3.0
Pros: Location
Cons: I was not aware, for the price, that there was no fridge in the room. The room was extremely dusty, the carpet was ripped and stained. Thankfully we were only staying one night and the bed/bathroom (at least most of the bathroom) were clean.
Good 6.8
Pros: clean, friendly staff, nice central location
Cons: had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge
Good 6.0
Pros: The hotel itself has a super cool environment and the building is spectacular... until you go in the room.
Cons: This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.
Excellent 8.0
Pros: Nice atmosphere. Great location in town.
Excellent 8.2
Pros: There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
Excellent 9.4
Pros: Excellent stay
Good 6.2
Pros: The Arcade is a beautiful Hotel. Staff are courteous and knowledgeable about their facility and surrounding amenities. Centrally located, making everything you want to do in walking distance.
Cons: First stay was perfect. Great room, extremely comfortable bed, and perfect view of 4th St., cannot complain. Second stay....room was dated, carpet appeared to have water damage, bed was old with ruts and was extremely stiff. Called to ask possibly change rooms and were shot down. I understand hotels fill up fast, especially during big events in downtown Cleveland. However, don't ask me my room preference through email four months in advance and again at the front desk when your going to ignore or know you have no intentions of accommodating a single preference. Just be honest and up front about availability.
Hyatt Regency Cleveland at The Arcade - Cleveland
Rated no. 7
8.6
Excellent 8.6
Based on 1,457 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
7.5
Location
8.4
Overall
7.7
Overall 8.4 Excellent
Based on 1,361 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
7.5
Location
8.4
Overall
7.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
2.0
Comfort
4.0
Facilities
4.0
Location
7.0
Overall
4.0
Cleanliness
8.4
Comfort
8.4
Location
8.4
Services
8.2
Staff
8.7
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
6.8
Comfort
8.3
Facilities
7.6
Location
8.0
Overall
7.3
Cleanliness
8.7
Comfort
8.8
Location
8.4
Services
8.5
Staff
8.8
Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
8.2
Overall
7.0
Cleanliness
8.8
Comfort
8.8
Facilities
7.6
Location
8.5
Overall
8.0
Cleanliness
8.8
Comfort
8.6
Location
8.4
Services
8.4
Staff
8.6

Excellent 10.0
Mediocre 3.0
Pros: The security guards were very pleasant and nice.
Cons: The building is locked and you have to be buzzed in by staff to get in. I like the security of it, but when I'm trying to check in and two workers are at the front desk just talking to each other without letting me in, its a little offputting. I buzzed in as the sign said and they just looked irritated that I was even there. The girl that checked me in wasn't very pleasant as a customer service person should be. The whole place reaked of smoke and pot despite being a "smoke free" facility. We finally get to our room and there's a huge clump of hair (dog) attached to our toilet. The floors looked like they hadn't been swept in a bit and the room felt musty. The window was open when we got there and I'm assuming its because they recognized the smell and wanted to air it out prior to a guest.
Good 6.0
Pros: There was no breakfast so I was rather disappointed because the sight said that there was.
Poor 1.0
Pros: Location to airport convenient. Room looked nice.
Cons: Our room had bedbugs
Excellent 10.0
Pros: it was wonderful for me and my husband 14 wedding anniversary
Excellent 8.0
Pros: I like the location, price and when they are allowed to have breakfast it is very good there.
Cons: The bathroom could have been cleaner. The tub had dirt in corners and crevices. There was some debris behind the bathroom door.
Mediocre 3.0
Pros: The best part was the cleaning lady Dannie I hope I spelled it right she let me and my wife get another pillow cause you only get 3 and she was very polite,actually most of the staff was very friendly and tried to help and Donna the manager did gives us a discount on room. The bed was comfortable but thats it.
Cons: I booked a king suite and when I arrived I was told they had no suites at all and was given a standard king room which was very small I am a taller bigger man and the bathroom was very clostroerphobic. Room only had 2 towels when I booked it was for 2 adults but the suite could accommodate 5 which is why I booked we was meeting friends but couldn't do that in our room. No water pressure in shower took forever for hot water room was dirty found some plates on top of microwave from former guest
Okay 5.0
Pros: I liked the room decor, paint color, dish tv
Cons: I was very disappointed that there was no free breakfast as that was the selling point for me to book.
Excellent 10.0
Pros: Soft beds.
Good 7.0
Cons: There was no breakfast at the time
Good 7.0
Pros: The location was the best.
Cons: The room was not clean when we got there no breakfast of any kind not even coffee into the last day.
Excellent 10.0
Pros: Traveling with a pet can be hard, but La Quinta makes their part easy. Great for pets and great during pandemic circumstances.
Poor 1.0
Pros: Not much to like except they accept dogs.
Cons: Rude person at the check in desk. Very unpleasant. Dirty room. Gross hairs on sheets and towels. Garbage under the sink. Noisy hallways and slamming doors. Smokers at every entrance and lots of crazy looking people in parking lots. Shirts off yelling etc.
Excellent 10.0
Pros: I always have a pleasant stay rooms are clean comfortable and staff is very friendly
Cons: No
Excellent 8.0
Pros: When I walk into a La Quinta room, I like the crisp and clean bedding! The bathroom was clean and so was the counter top.
Cons: There was no "sneezeguard" between us and the staff, and while all guests wore masks, the staff checking us in did not. But there is no law for them to do so.
Excellent 8.0
Pros: The room size was very nice
Cons: A little expensive
Excellent 10.0
Pros: the staff was wonderful and the room was very inviting
Cons: no
Okay 4.0
Cons: Room was not cleaned very well. Found a sock and French fry under the couch (room 133) and crumbs/hair in the bathroom. Batteries for remote were removed so I couldn’t use it.
Excellent 8.0
Pros: considerate and kind staff
Cons: Animal hair and dirty bathrooms
Excellent 9.0
Cons: I booked the wrong one this one didn't have a pool to airport locations wasn't very clear plus not realizing no breakfast was being served because of code
Good 7.0
Pros: Front desk clerk was very friendly and professional!
Cons: My room was on the first floor!
Good 6.0
Pros: Clean. No odd smells.
Cons: Lack of Food in the area. I tried the food delivery and it took over an hour to deliver Chinese for half a mile away.
Mediocre 3.0
Cons: Bed was stained, shower was dirty
Excellent 8.0
Good 7.0
Pros: N/a
Cons: Room 309. Toilet was not clean. Dried bowel movement was in bowl.
Excellent 10.0
Pros: location and the amazing free breakfast
Excellent 8.0
Pros: Breakfast was great.
Good 6.0
Cons: The room had a weird odor to it
Excellent 10.0
Cons: When you get to the Cleveland Hopkins airport make sure to call the hotel to send a van to pick you up. I wish I knew that. Now you know.
Excellent 10.0
Excellent 10.0
Okay 5.4
Cons: The room was a little dirty.
Good 6.5
Pros: The price and location
Cons: Was not very clean, someone else's hair on bathroom floor
Mediocre 2.8
Pros: Staff were available all the time. Location was good.
Cons: Room was not clean. Had to change the room during the night we reached.
Okay 5.1
Pros: The vanity was outside the bathroom instead of trying to cram it into the bathroom
Cons: The blankets didn't look as clean as they should have been
La Quinta Inn & Suites by Wyndham Cleveland - Airport North - Cleveland
Rated no. 8
8.4
Excellent 8.4
Based on 1,361 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.3
Location
9.3
Overall
8.9
Overall 8.4 Excellent
Based on 467 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.3
Location
9.3
Overall
8.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
8.0
Cleanliness
8.6
Comfort
8.6
Location
9.2
Services
8.4
Staff
8.9
Cleanliness
9.4
Comfort
9.6
Facilities
9.0
Location
10.0
Overall
9.3
Cleanliness
8.7
Comfort
8.7
Location
9.3
Services
8.5
Staff
9.0
Cleanliness
9.1
Comfort
8.8
Facilities
9.0
Location
9.2
Overall
9.0
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
9.3
Overall
8.0
Cleanliness
8.4
Comfort
8.1
Location
9.3
Services
8.6
Staff
9.3

Excellent 10.0
Pros: Rooms are huge beautiful and very clean.
Cons: Only valet parking charges are to high $39 at night that's not inviting but there are parking lots across the street that are affordable so that makes everything work out perfect.
Okay 4.0
Pros: Staff was really nice
Cons: Beds were uncomfortable There was vey loud music late and then once that was turned off there was a couple fighting very loudly that went on for a long time
Okay 5.0
Pros: The location and price.
Cons: Room was far from the front desk and no exit or entrance from Euclid Street, there were bug carcasses on the bulkhead and tops of cabinets, no windows, trash in our receptacle when we got into the room, and the mattress or box spring was sagging in the middle and uncomfortable.
Excellent 8.0
Pros: Close to casino and restaurants
Cons: Walk to my room was far
Poor 1.0
Pros: the location
Cons: That my sheets were dirty on my bed
Excellent 10.0
Pros: Excellent friendly staff!
Excellent 8.0
Pros: Clean and room was huge.
Cons: Never want to stay in the room we were in. Five miles just to exit hotel. Wow beautiful walk yes. We was in and out a lot. I would of rather used the miles to explore more of the city then from just back and forth to the room each time. I didn’t have a working ice maker in freezer. Again walking 5 miles to the front for ice. Then again because the microwave also didn’t work in the room another 5 miles back to the front was very unnecessary. Also only one bottle of shampoo and one bar soap for occupancy of two people. When I brought this up she said they couldn’t take any off the rate because of booking through private web I was locked in at the rate. So it is what it is. She did explain to request prospect side next time I stay. Would of been nice to know the first time. Maybe I would of got amenities that worked as well
Okay 5.0
Pros: The location was excellent.
Cons: Arrived at 7pm, and still had to wait 45 minutes for my reserved room to be cleaned and available.
Okay 5.0
Pros: Nice hotel love the kitchen and the spacious rooms.
Cons: My first room was dirty. I wasn't informed that there would be no room service so we were left to take our own trash out. They stated they would clean the room if I let them no I was out for 4 hours or more I left at 620am called at 1pm they stated it was too late for service it has to be done before 8am. I said fine can I have paper towels toilet paper and linen I was told that would be granted I came back at 5pm none of the things had been received so I went out and purchased my own things including lysol,dish liquid disinfectant wipes to clean tables tub and sink. Pretty disappointing when I was there from the 16th until 27th
Excellent 10.0
Pros: How spaced out it was!
Cons: They didn't tell us it was more than 1 entry exit door.
Excellent 10.0
Pros: Location
Good 6.0
Pros: Price
Cons: Paying 85 bucks to park my truck and there is no where else to park, unfair price.
Good 7.0
Pros: Location
Cons: Cleanliness
Excellent 9.0
Pros: Super clean, lovely rooms Great restaurants within walking distance, only an 8 min drive to anywhere we wanted to go
Cons: Parking is a little pricy if you park in the garage prepare to pay $25 a night
Good 6.0
Pros: The initial room we got was not read, dirty,bed no sheets, dirty from last guest. Carpet w/trash visible.
Cons: The hotel needs better directions when walking to rooms.
Excellent 10.0
Pros: The location was spectacular and the staff was great.
Cons: The windows didn't open.
Excellent 10.0
Pros: Nice and quit I'll stay there more often
Cons: No
Excellent 8.0
Pros: Location, 2nd floor atrium/ galleria.
Cons: First room the heater did not work.
Excellent 8.0
Pros: Location was great! Hotel is a beautiful historic hotel. We parked across the street in a parking garage for a fraction of the price the hotel charges for valet. There were a few things that really could use an update
Good 6.0
Pros: The location and the character of the building.
Cons: The building is clearly very old, so noises and smells carry from room to room. We asked someone to come fix our tv and no one showed up. Nor did they call to follow up or provide updates. We spent NYE without cable.
Excellent 9.0
Pros: The location it was near everywhere within walking distance
Cons: The ice machine in the freezer didn’t work, no ice machines on floor, no plastic cups in room.
Excellent 9.0
Pros: The hotel was centrally located in Downtown Cleveland. There were many amenities close by. Parking was included. We were pleased with our stay.
Cons: No.
Poor 1.0
Pros: Absolutely nothing
Cons: My room was filthy urine and feces on the toilet dirty sheets and pillowcases trash left in room from previous guest and stains they changed me to another room same thing
Good 6.0
Cons: There is no self parking around you have to valet, and it’s $36. They charged me $20 for something and it’s not on my receipt just on my bank statement. I love the hotel, employees are very friendly.
Excellent 10.0
Good 7.0
Pros: It's location and it's mix of old and new.
Cons: No
Good 6.0
Pros: location.
Cons: Parking costs.
Poor 1.0
Cons: Valet was full. Refused to park my car. Got to check in computers were down I tried for three hours and finally went and sleep in car. Finally able at 2 am to check in. Got to elevator and it was broke. Had to walk up to 5 th floor. Very poor business
Okay 4.0
Pros: The room was amazing and it was super close to everything I wanted to do. Also breakfast was nice.
Cons: The man who checked my friends and I in was super rude and unwilling to help us. Also I don’t understand why I couldn’t pay when I first checked in, it caused a lot of unnecessary stress and worry. No room service or a parking lot?
Good 6.0
Pros: Location and amenities were impressive!!
Cons: The front desk clerk was very unprofessional and rude!!! Specifically, she was condescending in her tone.
Okay 4.0
Pros: the location was perfect for our baseball game
Cons: valet service was terrible, we had to walk down into the basement garage to get our bags. TV service was also not working, no cable or hbo.
Excellent 9.4
Pros: Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help.
Cons: Currently under construction, but they are updating so I'm sure it will look great once they are done.
Excellent 10.0
Pros: Staff for sure, location was clutch and breakfast, yeah I want to stay
Cons: Swimming pool would have been the only thing
Residence Inn by Marriott Cleveland Downtown - Cleveland
Rated no. 9
8.4
Excellent 8.4
Based on 467 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
8.5
Location
9.2
Overall
8.4
Overall 8.3 Excellent
Based on 226 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
8.5
Location
9.2
Overall
8.4
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
10.0
Cleanliness
9.0
Comfort
8.5
Location
9.4
Services
8.4
Staff
9.3
Cleanliness
4.0
Comfort
4.0
Facilities
6.0
Location
4.0
Overall
4.0
Cleanliness
8.6
Comfort
8.0
Facilities
8.0
Location
7.3
Overall
8.3
Cleanliness
8.5
Comfort
8.3
Location
9.4
Services
7.9
Staff
9.1
Cleanliness
8.3
Comfort
8.7
Location
8.7
Services
8.3
Staff
9.6
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.3
Comfort
8.2
Location
9.3
Services
7.7
Staff
8.9

Okay 5.0
Pros: Close to airport terminal
Excellent 9.0
Pros: Airport
Excellent 10.0
Cons: The waiter didn’t wear a mask when delivering food!
Excellent 8.0
Pros: The staff was great.
Cons: I didn't like that there was not accomodation breakfast and hygiene products were charged, for recycle toothpaste.
Excellent 10.0
Pros: Location to airport
Cons: $14 glass of wine....I get up selling but not thievery...
Poor 1.0
Pros: The location to the airport.
Cons: The hot water did not work. Also the cable was out.
Good 6.0
Pros: Location on the terminal site.
Cons: Tub/Shower water pressure too high; needs a volume control or the valve repaired.
Excellent 10.0
Pros: Location
Cons: Small room
Excellent 9.0
Pros: Location - closest to airport; pool and hot tub were amazing
Cons: NYE and the restaurant would not let us order room service at 930 - they were supposed to be open til 10 that night. Snacks in little store were ridiculously expensive - $4 a piece for small pack of donuts and apple juices
Excellent 9.0
Pros: location
Excellent 8.8
Mediocre 3.0
Pros: Location -
Cons: Dirty Hotel- Will not return -
Okay 4.5
Pros: We especially liked the food at the restaurant And the fervor all around.
Cons: We didn't like that there was a white film of some sort on the walls in the bathroom. Also our room was not clean when we're came back to it in the afternoon on Valentine's Day. The service in the restaurant leaves alot to be desired. It was very slow. We decided to eat at the bar for the duration of our stay. Additionally we did not have access to HBO... and the channel guide did not match the channels. This hotel needs cleaning and better service. Very disappointing!!!
Sheraton Cleveland Airport Hotel - Cleveland
Rated no. 10
8.3
Excellent 8.3
Based on 226 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.9
Overall
8.3
Overall 8.2 Excellent
Based on 362 reviews
Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.9
Overall
8.3
Cleanliness
8.9
Comfort
8.9
Location
8.6
Services
8.8
Staff
9.1
Cleanliness
8.8
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.2
Cleanliness
8.7
Comfort
7.8
Facilities
8.0
Location
7.8
Overall
7.8
Cleanliness
8.5
Comfort
8.5
Location
9.0
Services
8.5
Staff
8.8
Cleanliness
8.1
Comfort
8.5
Facilities
9.0
Location
9.1
Overall
9.0
Cleanliness
8.2
Comfort
8.5
Facilities
8.3
Location
8.9
Overall
8.2
Cleanliness
8.1
Comfort
8.2
Location
8.8
Services
8.1
Staff
8.5

Excellent 9.0
Pros: Location, size of rooms, price, comfort of the hotel and it was very attractive.
Cons: My daughters wedding guests stayed here and they loved it but at some point the boiler went down and there was no hot water but it was remedied after a short while so they were able to show for the wedding.
Excellent 10.0
Pros: The breakfast was the best!! Those eggs spoke volumes to my tummy!
Cons: The valet was terrible! Not enough people at night!There was a lot of cars lined up for at least 30 minutes!And yes I was one of them!went to the desk and they still couldn’t find him for about 15 more minutes!!
Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 10.0
Pros: Great location to many activities restaurants and bars
Excellent 9.0
Pros: Location was great, many options to walk or drive close. Small grassy area away from street area was great for pup. Things to do inside was nice. Clean rooms, friendly staff
Cons: Wifi was not secure, very slow or non existent connection. Had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order. Menu on the wall would have been nice to see.
Excellent 10.0
Pros: Everything
Cons: N/a
Excellent 10.0
Pros: the hotel location and the service was great
Good 6.0
Pros: The location and the room service was great.
Okay 5.0
Pros: It was quiet
Cons: To small for that price, they need to tell people that u have pay damn near $20-$30 to park¿¿¿¿
Excellent 8.0
Pros: Modern
Cons: $200 refundable charge for incidentals is absolutely ridiculous. I’ve stayed at 5 star hotels with resort fees less than $200. This is kept as quiet as possible, they simple tell you to insert your card for incidentals while verifying your ID.
Mediocre 3.0
Pros: Location.. one of the employees .. she tried her best to be helpful despite the unfortunate situation.
Cons: Their deposit is ridiculous and they won’t help you with it even during these times when the hotel isn’t busy. The morning staff was rude and the bathroom sink water was all cold. Bad birthday experience won’t go back there
Excellent 10.0
Pros: Location
Cons: Wedding was loud
Excellent 10.0
Pros: Location
Excellent 10.0
Pros: Location and great staff
Okay 4.0
Pros: I thing really, the parking, hotel design and how it fits downtown and connected to another building you have to go through; I hated the total experience.
Cons: Everything
Excellent 10.0
Excellent 10.0
Pros: Great checkin staff!
Good 7.0
Pros: The location is great right in the Cleveland flats walking distance to so many bars and restaurants. Clean quiet rooms
Cons: Staff very unhelpful. I asked to speak to manager about a bogus charge. I never heard from him he seems to be too busy to reply to guest complaints or just unwilling to do his job. I got my money refunded but unfairly banned from hotel. Very unprofessiona
Poor 1.0
Pros: There wasn’t much that went right with this hotel experience.
Cons: This hotel was extremely dirty. We checked into our room and it was not cleaned. It is as filthy. I was given two rooms since they didn’t have any more available rooms of the type I requested. Don’t get a room on the FLATS side, the nois
Excellent 10.0
Pros: I loved everything about the hotel and hotel employee from the front desk was amazing!
Cons: No
Poor 1.0
Pros: The location
Cons: The hotel was understaffed. The tv in the room did not work at all. I could not be moved to another room because the hotel was fully booked. Trash carts and laundry carts were left in the hallways blocking some exits. Storage closets we’re left ope
Poor 1.0
Cons: Yes I didn’t like the fact that they charged my card when I had already paid online and I still haven’t got my money back my room curtain was broke I had a big stain in the bed and I was just very unhappy
Mediocre 3.0
Pros: I love the fact that is was so close to the flats (downtown) to where you can walk around
Cons: The staff was friendly but I was given the wrong room, and I got walked in by another guest, I feel the room was smart for the price and our sheets were stained
Excellent 8.0
Pros: great location
Cons: we faced the river and it was very loud until about 2am
Excellent 10.0
Pros: I liked the location of the hotel and it was very clean.
Good 6.8
Pros: room looked nice
Cons: it was loud, the sink was clogged and barely drained, the shower had horribly low water pressure, and the shampoo dispenser didn't work
Excellent 8.5
Pros: Can't get a better location if you are looking for an east bank experience. Hotel is modern and nice. Great party stop for before and after a good night out.
Cons: Missing a little of the elegance of the other historical CLE hotels. Cab or shuttle ride to the Casino or East 4'th.
Excellent 10.0
Pros: Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve.
Cons: When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.
Excellent 10.0
Pros: The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning.
Cons: No complimentary breakfast at this location.
Excellent 8.0
Pros: It was new and a ok location. Staff was great.
Cons: The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel
Excellent 8.0
Pros: The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back.
Cons: It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.
Mediocre 3.7
Pros: Not much actually.
Cons: The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.
Good 6.8
Pros: Staff was very nice, and the building was sleek and modern.
Cons: The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.
Good 7.7
Pros: The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference.
Cons: The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.
Excellent 10.0
Pros: Loved the rooms...not very large but very efficient and comfy!
Aloft Cleveland Downtown - Cleveland
Rated no. 11
8.2
Excellent 8.2
Based on 362 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.9
Facilities
7.2
Location
8.6
Overall
7.6
Overall 7.5 Good
Based on 952 reviews
Cleanliness
7.9
Comfort
7.9
Facilities
7.2
Location
8.6
Overall
7.6
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
7.9
Comfort
8.0
Location
8.7
Services
7.6
Staff
8.2
Cleanliness
9.0
Comfort
9.0
Facilities
7.0
Location
8.0
Overall
8.0
Cleanliness
6.8
Comfort
7.7
Facilities
6.5
Location
7.7
Overall
7.1
Cleanliness
7.7
Comfort
7.8
Location
8.6
Services
7.4
Staff
8.2
Cleanliness
8.1
Comfort
8.0
Facilities
9.0
Location
8.7
Overall
9.0
Cleanliness
8.1
Comfort
8.2
Facilities
6.8
Location
8.4
Overall
7.1
Cleanliness
7.6
Comfort
7.7
Location
8.5
Services
7.6
Staff
8.2

Excellent 9.0
Pros: It's location.
Okay 5.0
Pros: The history. Bed was comfortable.
Cons: Our room did not smell clean to us. Yeah a bit perfume me, masking a musty/smoky smell. The carpeting did not feel clean and we wore shoes our entire stay in the room. We did not sit on the couch, as it did not look clean with large visible stains.
Good 6.0
Pros: The location and the staff were perfect
Cons: The parking was confusing , and the shower only had one temp which was burning hot!! The room ac barely worked
Good 7.0
Pros: The staff were nice and helpful. The location was amazing. The lobby was beautiful.
Cons: Prices and options of food were to high and extremely limited. The air conditioning did not cool areas. Was warm and uncomfortable. There was no ventilation for the bathroom. Carpet was dirty., my white socks became black walking around the room without shoes. The hotel needs to provide more assistance to those from out of town to locate places to visit. You need to provide a map with details of area stores, restaurants and sites. Had a great deal of difficulty navigating around.
Excellent 8.0
Pros: Location!!
Cons: SELF Parking was $32 a night and the "Queen bed with an Atrium view" was a joke. They initially put us in a room that had a view of the bottom wall of the atrium. Then put us in a room that had an obstructed view of the city. Rooms are super tiny!
Mediocre 3.0
Pros: The guy who checked me in was nice
Cons: Hidden high parking fee. No usb outlets. Expensive food. Out dated shower and tube. The parking garage had broken bottles and trash everywhere you turn.
Good 6.0
Pros: Good location
Cons: Room little dirty, hotel very out dated
Excellent 9.0
Pros: The staff and the location
Cons: No luggage carts in sight
Good 7.0
Pros: Closeness to Jack casino.
Cons: Bar could open earlier. Valet was not yet open.
Good 7.0
Pros: Walking distance of everything downtown
Cons: Rooms were small and had to it for parking. The parking deck was unbelievable!
Good 6.0
Pros: Great location.
Cons: Hotel was dirty. Parking garage did not have direct access to the hotel because entrances were blocked off. Parking garage trash was overflowing and never emptied in the 4 days we were there. Hotel needs a facelift. Bathroom had messy caulk repairs.
Excellent 9.0
Pros: Check in was easy & great customer service.
Okay 5.0
Pros: Not sure, they had overbooked and had to move us to another hotel. We have stayed there before and it was fine.
Cons: The hotel they sent us to was fine but only had rooms with 2 double beds and we were no longer connected to the casino.
Okay 4.0
Pros: I like the 2 queen bed option. My sheets and pillow case were stained. Nasty. The beds were not done right, very sloppy. The hallways reaked of Marijuana. The last night the room next door woke us up at 4am. They were arguing out loud until 630am.Terrible
Cons: There was alot of garbage outside in the parking garage.the elevator in parking garage is terrible and was making jerking movements as it went up and down.
Mediocre 3.0
Pros: the location is ok and the main level bar is nicely maintained. They kindly supplied me with new towels though no room service. I wish I could get a refund or credit because this place was terrible! My date was not impressed and I looked like a fool!
Cons: the rooms were bare, lights flickered, the bathroom floor was disgusting hair everywhere. comparable to a motel. the carpet was gross and coming up around the bed had significant wear. Parking was 32.00 a night. paid way to much for this never going back!
Good 7.0
Cons: The toilet would not flush properly
Poor 1.0
Cons: Hotel is outdated, furniture in common areas is grimy. Rooms stink like smoke, have holes in walls, look dirty and stained. Hallways all smell. Location as the highest homeless population in Cleveland. Entrance from parking garage is closed. Pay for wifi
Mediocre 3.0
Pros: The location is pretty great as are the old lobby characteristics!
Cons: Not having heat when I got to my room was fun. They sent a repair person (who was great other than his mask coming off for about 5 min), but it broke again in the middle of the night. Front desk staff offered to send someone again to fix it at 230am :/
Good 6.0
Pros: Location is great.
Cons: Hotel is somewhat tired, and could be cleaner. Needs TLC. Beautiful building, it¿s a shame it¿s in the shape that it is.
Excellent 10.0
Pros: Everything
Cons: Great but they took a despoliation of 48.58 off my card for a down payment say there were give it back went
Poor 1.0
Pros: The location only
Cons: Cracks in the walls. Tiny. Tub wouldn’t drain when using the shower.
Okay 5.0
Pros: The staff was helpful and friendly.
Cons: The room was noted on the site as a deluxe and it was a small room with a big table crammed into it with big drafty windows. Not a deluxe room at all or even a pleasant room.
Excellent 10.0
Pros: Views no complaints
Good 7.0
Pros: The lobby, the bar and the location
Cons: The room was gross, there was a nasty pee stain on the wall by the toilet and what looked like a mucas rope on the wall right by the bed. The bathroom was dusty too...
Good 7.0
Pros: Hotel itself is beautiful and they offer Aveda soap
Cons: Parking garage cost $30 and its DISGUSTING. Over flowing trash cans that literally have 2-3ft worth of trash on top of the can. Random piles of garbage everywhere including in the elevators. Long black hairs in the sheets. Hidden fees like WIFI $15-20/day
Excellent 10.0
Pros: Favorite in the city
Poor 1.0
Pros: Horrible experience. While I understand housekeeping is not fully on duty I should have been able to request more towels and things being that I stayed 2 nights. I couldn’t call down to front desk because the phone was broke. I couldn’t watc
Cons: The television was broken, the bathroom wasn’t clean and when I brought it to management attention he didn’t address it.
Mediocre 3.0
Pros: Location to First Energy Stadium.
Cons: No valet parking at the moment and was not told about this until arriving at the hotel. Rooms are outdated and would not cool down even after having the a/c running most of the night. Was still charged the use of the parking garage. N
Okay 4.0
Pros: Location
Cons: Room was very small. The smoke detector would blink and light up the room, alarm clock went off frequently throughout the night (we didn't set it up), and there are some sketchy people that conjugate around the hotel. I would never stay here again.
Mediocre 2.0
Pros: Historical
Cons: Uncleaned, unsafe, and parking $32/night (no Valet...had to self park). Never again will book this hotel.
Good 6.0
Pros: Where it was located
Cons: The rooms windows opened and there were dead bugs on the window sill, the room was very small, not up to date the bathroom was small and outdated, there was no small refrigerator. I will not be returning to this hotel, definitely not a 4 star hotel ☹
Excellent 10.0
Pros: great rooms
Good 7.0
Pros: The location and the beautiful lobby
Cons: The bathroom needs updated for a 4 start downtown hotel. Wallpaper was stained yellow all around the toilet. We also had no fridge or microwave despite there being plenty of room for one. Although pandemic restrictions might have affected that
Excellent 8.0
Pros: The hotel was cute and charming. Clean for the most part. Very simple decor. The one staff member we encountered was polite.
Cons: I did not enjoy having to walk out of the parking garage around to the front of the building to get into the hotel. Also, there were many people loitering outside the hotel and making me uncomfortable as I came and went from the hotel.
Poor 1.0
Pros: Location.
Cons: The staff.  As well as 3 other staff members. All 4 were rude and very unhelpful.
Poor 1.0
Pros: Nothing!! Did not stay because of the lack of cleaning and broken air conditioning unit. Was not the room I reserved. Just a overall horrible experience!
Cons: Everything!!
Excellent 10.0
Pros: It was in a great location downtown, in walking distance to tons of local restaurants and even the lake down near the flats.
Cons: The hotel was great, the room was just a little smaller than expected.
Excellent 9.0
Pros: Location and staff
Cons: The bed
Okay 5.0
Pros: The staff was very helpful. Wouldn’t say necessarily friendly but helpful. The bed was very comfortable
Cons: The parking Garage was filthy and right next to the hotel. Walking into the lobby, the entryway was dirty with Litter coming in off the street. Communication was poor at check in on what is not available due to Covid. No coffee or extra blankets in Room.
Mediocre 3.0
Cons: No cold water. No one brought towels. Charge you $32 a day parking to park in same garage as the public and it is half as much. Staff unfriendly. No cold water. AC unit barely worked. I guess you get what you pay for but will never stay.here again.
Okay 4.5
Pros: Nothing really
Cons: Parking too expensive. No free internet. No fridge, no microwave. Noisy rooms
Okay 5.0
Pros: Location
Cons: The outside trash cans were over run with trash.
Poor 1.0
Pros: It was in a safe area
Cons: The room had dirty sheets. One of the staff Members did NOT want to change our bedding even though the sheets were dirty when we pulled back the blankets. Due to covid there are NO staff to clean rooms, empty trash in or outside. The plumbing did not work
Mediocre 2.0
Pros: The hotel itself and its close proximity to everything
Cons: My room was not very clean, it has old food shoved in the drawers of the desk, the bathroom floor was sticky and no refrigerator or ice for the overpriced bottle of hot water in the room
Poor 1.0
Cons: Not up to four star hotel standards at all. Rooms were extremely outdated, small, no windows, not clean sheets, noisy. Terrible experience.
Okay 5.0
Pros: The distance to tower city
Cons: Bathroom shower flooded room 1002. Everyone seemed too busy to help. No fridge in the room sucked.
Mediocre 3.0
Pros: It was downtown. That's about it.
Cons: Almost everything. The hotel is in dire need of renovation (carpets coming out from baseboards, nicks/dents everywhere, outdated. The room was NOT clean. Fingerprints, watermarks, hair, etc. Can't believe it's a Marriott 4 star. Never again.
Okay 4.0
Pros: Easy to get around but lots of homeless people
Cons: My entire intent on booking this room was having a large marble bath; was nothing of the sort and never got my two hour soaking bath. Instead it was a standard shallow bath tub and a repainted tub at that. Nothing luxurious here and no marble insight.
Poor 1.0
Pros: only location
Cons: Very old hotel full of dust no cleaning horrible experience.would never suggest anyone in this price.the price they charged for this hotel is not worth it.
Poor 1.0
Cons: Parking $32 I could park across street for 10
Poor 1.0
Pros: Location
Cons: No garbage cans no refrigerator. Rusty tub small tv.. No fan in bathroom Promised "lakefront view " has view of construction site... Backup beepers from construction trucks starting at 630am not a good experience especially considering the cost
Mediocre 3.0
Pros: The gentleman who checked us in was very nice.
Cons: The bathroom was incredibly small and old. There are 5 in our family which include younger children. It was impossible to help my youngest in the bathroom. The parking for the hotel is ridiculous. Walked about two miles from our car to the front desk.
Good 6.0
Pros: Great location
Cons: Room hadn’t been remodeled in over 20 years. Very dated
Mediocre 3.0
Pros: Easy to get to
Cons: I was charged an additional $50 for what I don't know. No continental breakfast.
Okay 4.0
Pros: The location was great with it being connected to the casino.
Cons: The parking was very expensive, the wifi was very expensive, as was the breakfast and even the water in the room. For what this place charges the penny pinching seems a little tacky.
Excellent 9.7
Pros: Amazing location, ridiculously comfortable bed and shower, super-fast elevator! Staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left home)
Cons: Only one trash can in the entire room, which was on total opposite side of room from bathroom (where tissues were—primary reason for needing trash can!). That was our ONLY complaint!!
Mediocre 2.0
Cons: Would not honor free parking advertised on Kayak Site !!
Mediocre 3.1
Pros: Location, large rooms
Cons: Hotel has not been updated in decades. Rooms are old, seating uncomfortable, limited outlets, poor amenities. Stay here if you want to remember what hotels were like in the 60's.
Excellent 9.7
Pros: Location,staff
Cons: Very small room
Good 7.4
Pros: Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay.
Cons: Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.
Good 6.2
Pros: Staff friendly n professional,
Cons: elevator wouldnt take us to 12th floor only to 10th floor had to take steps up too room to unload bags. Had to go to front desk and ask why elevator would take us up to correct floor. Also drinks at bar for two beers 12 dollars pricy,and heard motors running outside room all night
Excellent 10.0
Pros: Staff was super friendly.
Renaissance Cleveland Hotel - Cleveland
Rated no. 12
7.5
Good 7.5
Based on 952 reviews
Details
Reviews

Cleanliness
7.9
Comfort
8.0
Facilities
6.3
Location
7.8
Overall
6.1
Overall 7.4 Good
Based on 829 reviews
Cleanliness
7.9
Comfort
8.0
Facilities
6.3
Location
7.8
Overall
6.1
Cleanliness
6.6
Comfort
6.6
Facilities
5.3
Location
6.6
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
6.0
Staff
8.0
Cleanliness
7.7
Comfort
7.7
Location
7.7
Services
7.4
Staff
8.1
Cleanliness
5.6
Comfort
5.6
Facilities
6.0
Location
6.4
Overall
5.2
Cleanliness
7.9
Comfort
8.0
Location
7.6
Services
7.6
Staff
8.0
Cleanliness
8.1
Comfort
7.9
Facilities
8.6
Location
8.0
Overall
9.0
Cleanliness
8.2
Comfort
8.3
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
8.1
Comfort
8.1
Location
7.6
Services
7.7
Staff
8.3

Okay 5.0
Pros: Staff was very friendly
Cons: Broken security lock. Stained chair and bed skirt
Excellent 10.0
Pros: Fast friendly service clean had they had some kind of breakfast ¿¿ man I would go back and recommend it to everyone who want a good place to relax it was wonderful
Cons: just no breakfast or good coffee but a loved it
Excellent 10.0
Pros: By far the best hotel I've visited, staff was very polite and professional. I'll definitely recommend and I'll definitely be back
Cons: No complaints
Poor 1.0
Pros: Nothing
Cons: Was not able to stay there because we did not have a real bank card. We have a netspend card. When I booked the room there was no mention anywhere that you needed a card from a bank (Chase, PNC, Dollar Bank etc). So when we got there they had a paper in front of the receptionist saying that they accept a bunch of other cards including netspend. So if they accept these cards why would there be a problem 🤔. So when I had told the receptionist that there was no mention of this policy on any email or text message I received or on booking.com this is the response that I received the hotel thinks you should automatically no this policy. I looked at her and said are you serious if I would have known this I would have never wasted any of my money or my time at that hotel. So then she had (mind you she said in the beginning that the hotel thinks you should automatically no this policy) said since I supposedly didn't no the policy she would give me a refund. I booked 1 night in the beginning of the week at no time did I receive any information about this policy and I would think this would be a very important policy to point out. Not waiting till you get there and find out you can't stay there because they only accept real cards but yet that lovely piece of paper in the front of her desk says that they now accept the netspend card, the emerald card an a bunch more. One more thing this policy is not negotiable. I will never wast any more of my time and my hard earned money at the Four Points by Sheraton Cleveland again.
Mediocre 2.0
Cons: dirty, sketchy
Poor 1.0
Pros: The front desk workers were very nice
Cons: This facility was very nasty and unclean. I took pictures just to make sure other guest would see how dirty it is. I had to be transferred several times to different rooms just to have the same problems. The bedding smelled like urine and when I went to complain there was a line full of people complaining about the same things. The pool was freezing cold and uncomfortable for my children. I was very upset with my stay and will NEVER visit nor recommend anyone else to visit.
Excellent 10.0
Pros: cleanliness
Excellent 9.0
Pros: It was very convenient for me and comfortable.
Cons: N/A
Good 6.0
Pros: Shuttle service to the airport
Cons: Very old. Elevators felt like Tower of Terror at Disney. Clunky shakes and loud. Remote control for TV was missing the back and batteries. Went to the front desk and gave me one with batteries but still no back, just tape.
Mediocre 2.0
Pros: No breakfast no restaurant period, no pool no tv, had to ask for towels, toliet paper, there were no extra pillows or blankets or bags for trash was told to use your store bags. Very disgusting with this whole stay our last stay was great but this one sucks and not to mention WHY all our addminities was unavailable was because a PRIVATE SWINGER'S PARTY had book so all other customers was pushed to the bottom of the list....
Cons: Read above!!!! Disappointed
Poor 1.0
Pros: I love the african american woman who checked us in. She took great care of us and was extremely friendly.
Cons: No breakfast
Poor 1.0
Cons: Closed restaurant... Closed bar No cups in the whole hotel. We were not told that the restaurant was closed We would not have stayed their. Hotel was sold and changed hands the next day .
Excellent 10.0
Pros: The staff
Good 6.0
Pros: Reasonable price, shuttle to the airport
Cons: how faraway the rooms are from the lobby
Excellent 8.0
Pros: The room size
Cons: To many young people
Excellent 8.0
Pros: Front desk staff was very friendly.
Cons: There were no cups in the room.
Excellent 9.0
Pros: The staff was very nice and helpful. Location was perfect for what we came to Cleveland to visit. The kids enjoyed the pool!
Cons: The pool was nice, but freezing cold!! We couldn¿t stay there in very long. The rooms were nice and clean but a little small.
Mediocre 2.0
Pros:  
Mediocre 3.0
Pros: Nothing much.
Cons: There were no coffee cups in the room. The side door of the building was unlocked. People were smoking weed by the door
Excellent 8.0
Pros: Style of furniture in the actual room Much better than the Lobby, pool area and laundry facilities
Cons: Elevators where far,,far from front desk and not centrally located in hotel.
Mediocre 2.0
Pros: Nothing
Cons: No Ice No Clock Noisy No Bath This was supposed to be a Four Seasons? Are you kidding me? This was like a motel 6.
Good 7.0
Pros: Very convenient to get to the airport
Cons: Room next to us must have been newlyweds. Lots of noises all night - would have been great place but you could hear Everything
Excellent 10.0
Pros: Staff
Cons: Car broken on
Mediocre 2.0
Cons: Said they had shuttle to airport but only ran at night
Mediocre 3.0
Cons: The hallway was cold, pool was freezing and Hallways was dirty
Mediocre 3.0
Cons: I didn’t get what I paid for and it took too long to Verify my payment
Okay 5.0
Pros: The bed was comfortable.
Cons: Cigarette smoked could be smelled from outside, the coffee maker in the room didn't work, towel hooks and such were falling off the wall.
Okay 5.0
Pros: The staff was pleasant and present. The hotel was centrally located and easy to find.
Cons: The ice maker in the hall smelled very foul! I was glad the smell did not seep into our room. There were little things like, dirt on walls, crumbs in the corner of the room, stained bed skirt..that made me feel as though it wasn't very clean.
Excellent 10.0
Pros: Great staff
Cons: The elevators need to be fixed and the front lobby was cold and they should have breakfast options for those that dont drive
Poor 1.0
Pros: The hotel room was dirty, was missing two pillows off of a bed, we called and asked for pillows and they said they would bring them to the room and never did. We went to go swimming and there were clothes and goggles all over the place, empty cups too.
Cons: I would be staying at this hotel again. Very unsatisfied.
Okay 4.0
Pros: The staff were very friendly and welcoming and I liked how the pools open for the kids.
Cons: The outside garbage was overfilled when we got there and when we left, The room was not as clean as it should of been. One of the handles were broken for the shampoo dispenser in the bathroom. The pool water was a lot colder than expected.
Excellent 10.0
Pros: Friendly staff very helpful love it here
Poor 1.0
Pros: nothing. worst stay ever!! worst customer service!!!!!
Cons: terrible. i called to check if the pool was open, they lied and said yes. the tv did not have closed captions for me and when i went to the front desk to complain she did nothing to help me. I ended up leaving and still cant get my money back at all.
Excellent 10.0
Pros: GRET STAFF and mostly quiet
Okay 5.0
Pros: The location
Cons: Cleaning staff was not available due to COVID.The hotel manager was rude when he told he that they couldn’t come into clean my room due to Covid and I stayed there for almost a month. I had to recommend to lmoveto another room in order to get a cle
Good 6.0
Pros: The location.
Cons: The cleanliness of my room. When I came to my room, there was squared pepperoni on the carpet which indicated to me that the housekeep didn’t even bother to vacuum. I love the hotel but I felt like the cleanliness could be better.
Good 6.0
Cons: It was difficult to find the entrance to the hotel. The street was very small and hard to see and almost looked like you were turning into a carwash/gas station. Not really near the airport where other airport hotels are located.
Okay 5.0
Pros: Staff was friendly
Cons: Sink in bathroom sprayed all over. They didn't shovel or salt walkways nor was the driveway plowed. The heater in room sounded terrible needs worked on. Room was as clean as expected for a 3 star
Mediocre 3.0
Pros: Airport Shuttle
Cons: I felt like I was at a Motel 6
Mediocre 2.0
Pros: The beds were comfortable.
Cons: Towels smelled like cigarettes No trash bags Loud ppl in hallways all night Tub was dirty Our king room wasn’t ready so had to take double beds
Mediocre 3.0
Pros: Shuttle
Okay 5.0
Pros: It was very clean
Cons: Yes...there was a blackout...no back up generators...no accommodation for the lack of power for 3 hours
Good 7.0
Pros: Easily accessible
Cons: Unfortunately the grill, pool, and breakfast was closed due to covid
Poor 1.0
Cons: I was treated poorly by staff yelled and scolded at! Things in room damaged prior to my check in. Was told I am not allowed to stay at hotel for future stays.
Good 7.0
Pros: Free parking
Cons: bathtub clogged, phone in the room didn't work.
Good 6.0
Pros: The room was clean and comfortable. Price was great.
Cons: Just not a great experience during Covid. All facilities were closed. Pretty depressing.
Okay 5.0
Pros: The rooms were good but that's about it
Cons: Drunk loud people in hallway waking me up @ 3am they were sooo loud. Couldn't get a good night rest because you can hear everything in the hallway and felt unsafe leaving car in parking lot as the parking lot looked like a hangout place.
Okay 4.0
Pros: The size of the room
Cons: My first room I was given smelled like cigarettes and there was hair on my pillowcase's I asked to be moved to a better room. And no one told me if you stay multiple days room service will not clean your room until after you check out
Poor 1.0
Pros: Immaculate and comfortable. The rooms are amazing. The bed is sooo comfortable.
Cons: They add on an extra 50 dollars on top of your room fee and they reverse it after checkout but it takes 3 to 5 days to get it. That can mess up your finances.
Good 7.0
Pros: Beds were very comfy. Staff was good
Cons: Noisy place and had to switch rooms as the first room smelled like someone had a campfire in it.
Poor 1.0
Pros: Nothing
Cons: It was very dirty
Good 6.0
Pros: Sadly, the best thing about this hotel was the cable TV channel selection. The room, the hotel, the service, the restaurant, staff and it was the cable TV choices!
Cons: Did NOT like the fact there was NO breakfast as advertised and promoted by staff upon arrival. The restaurant ran out of food for except for cheese sticks BUT alcohol was plentiful. Elevators opened and closed on random floors (if they opened at all).
Okay 4.0
Pros: The pool was nice
Cons: The room had dirty walls and the bathroom was real small
Poor 1.0
Cons: Check in June 10 2019 staff choice room 508 sleep still 2:30am something bite me on bed wake up inspection find has bed bugs the hotel GM unprofessional to handle this case
Good 6.8
Pros: Bed was comfortable
Cons: Breakfast was over priced, went from breakfast included in my reservation to spending 30.00. The tub was either dirty or rusty!!
Poor 1.0
Pros: nothing
Cons: I had long wait in cold for Shuttle, took me to wrong Sheraton and had to wait for another shuttle who went to car rental for guy going to 4 points location. complimentary food in bar was poorly prepared, breakfast not good, no basted eggs, potatoes cold
Poor 1.0
Pros: Absolutely nothing...The lady that took care of me was rude...The swimming pool was absolutely filthy...So filthy that it was shut down...The room was absolutely horrifyingly filthy...Food behind the tablefrom another day...The tub was so disgusting that
Cons: The bathroom was so dirty that I brought my own pine sol to clean it so my kids and I cud shower...Would never go back here
Mediocre 3.7
Pros: Close to airport
Cons: Staff was not friendly, room was dirty when we checked in. Bathtub was disgusting!!
Good 6.0
Pros: Wasn't that expensive so get what you pay for. Better than some similarly priced hotels, worse than others. Wouldn't want to spend too much time there for if looking to save a few bucks vs alternates in the area and you aren't a stickler (see negative comments) it isn't a bad option.
Cons: Place has been updated but the when you look closely you can tell it is mainly cosmetic improvements. Shower had no soap holder. Various things weren't terribly clean (shower floor was stained, bed skirt had stains, walls were a little dirty. Bathroom was small (have to close door to be able to move around).
Mediocre 2.8
Pros: Nothing.
Cons: Staff was rude when we arrived. They couldn't find our booking and then continued to be rude to the poor lady from booking.com who was trying to help us out.
Okay 4.5
Pros: Modern style hotel
Cons: Hotel had no soap, iron. It was still under construction
Okay 4.2
Pros: People who worked there were nice , the room was beautiful , bed comfy
Cons: The bathroom wasn't clean there was hair in the tub and floor also hotel was under construction , the hall ways and elevator were horribly hot and it was a bit of a walk , also a lot of the construction stuff could have been hidden way better or attest looked straightened up
Mediocre 2.8
Pros: The price
Cons: The hotel is under reno. There are no signs outside. The updated room was done poorly and was dirty.
Excellent 9.0
Pros: Very clean. Very well mannered staff
Cons: Went to open the curtains in my room and there was a house literally within speaking distance. Unable to look outside due to location.
Excellent 9.0
Pros: The conveinance of the shuttle
Four Points by Sheraton Cleveland Airport - Cleveland
Rated no. 13
7.4
Good 7.4
Based on 829 reviews
Details
Reviews

Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
2.0
Overall
2.0
Overall 3.1 Mediocre
Based on 1 reviews
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
2.0
Overall
2.0
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
2.0
Overall
2.0

Woodspring Suites Cleveland Airport - Cleveland
Rated no. 14
3.1
Mediocre 3.1
Based on 1 reviews
Details
Reviews

Cleanliness
4.9
Comfort
5.2
Facilities
3.4
Location
6.7
Overall
4.0
Overall 5.1 Okay
Based on 324 reviews
Cleanliness
4.9
Comfort
5.2
Facilities
3.4
Location
6.7
Overall
4.0
Cleanliness
4.5
Comfort
4.9
Location
6.5
Services
4.3
Staff
6.3
Cleanliness
5.6
Comfort
5.2
Facilities
4.8
Location
7.2
Overall
6.0
Cleanliness
4.9
Comfort
5.1
Location
6.7
Services
4.6
Staff
6.6
Cleanliness
5.3
Comfort
5.5
Facilities
2.0
Location
6.8
Overall
2.5
Cleanliness
5.0
Comfort
5.4
Facilities
3.0
Location
6.9
Overall
4.0
Cleanliness
5.4
Comfort
5.7
Location
6.9
Services
4.9
Staff
6.7

Poor 1.0
Pros: Its nothing I liked. I didn't stay at all. Told her I wanted to check out and was told I had to wait on a manager in the morning but it was so nasty and disturbing that I never went back
Cons: It was a waste of money. It was so bad I got another room by the airport. It was stinky and it had drug heads hanging in abs outside the building and the bed had bed bugs. It should be closed down
Mediocre 3.0
Pros: Desk person Hannah was exceptional at trying to meet our needs.
Cons: Dirtiest place I've been
Poor 1.0
Pros: No. This was absolutely repulsive
Cons: There are not enough characters to describe how truly disgusting this motel was. I will keep it short: a blood stained mattress and the entire building absolutely reeked of cigarettes which gave my husband an asthma attack, no soap, and plenty of mold
Excellent 10.0
Pros: The owner and Tabitha were thee BEST!!!!
Poor 1.0
Pros: Nothing
Cons: That they doubled the price since the travelodge by Wyndham closed which is jus awful they are taking advantage of people
Poor 1.0
Pros: There was no breakfast old soup in a bowl with no silverware been there for days
Cons: There was no breakfast old soup in a bowl with no silverware been there for days. Everything could’ve been better my room was never cleaned it was dirty upon arrival dusty I had to clean it when I came in the whole place was filthy and it smelled clerk at front desk was very unfriendly and a lot of noise walls are very thin
Mediocre 2.0
Pros: Check out was at noon.
Cons: They wouldn’t let us check out a little late for free. It was a $10 charge & we had overslept.
Poor 1.0
Cons: Respect and cleanliness
Okay 4.0
Pros: The bed was comfortable and the location was close to my reason for traveling.
Cons: Bed sheets and comforter had burn holes in them, the shower curtain was moldy. No one in management addressed the late night fire that interrupted my sleep.
Okay 4.0
Pros: Location and price. Checked in 30 mins early
Cons: Smelled like smoke throughout hotel and shady people where there. No one at desk when I checked in. Had to wait about 5 or so minutes.
Poor 1.0
Cons: mold all along the shower curtain. Used band-aid stuck in a folded towel ! nasty dirty room !!!!!
Poor 1.0
Cons: Roaches and the fact that I was not given a refund. I did not stay and had to book another hotel last minute which cost more money
Poor 1.0
Pros: The location was decent.
Cons: I booked a non-smoking, and got a smoking room. I asked to get a non smoking room, and gave me another smoking room. Staff very unpleasant. Windows left open with no screens. The water in the shower literally was EITHER Scalding HOT or COLD. Dirty.
Poor 1.0
Pros: Although the "business center" computer had no printer, the front desk let us print a document by emailing it to them.
Cons: arriving at 10PM and were told that our room was "given to someone with another name". Without a printout of the reservation I would have been sent away. The place was smelly, the floor buckled from water damage, it was noisy and forget breakfast!
Good 6.3
Pros: Breakfast was okay but it was not the hot breakfast as advertised. Also there was no fitness room as advertised. The noisy children, dogs, and slamming doors kept me and friend awake. However, the bed was very comfortable, maybe the best I have had in a while.
Cons: Noisy kids in the hall. The hotel should be carpeted throughout, and that would have helped.
Mediocre 2.8
Pros: The front desk staff was great. Proximity to downtown was good. Neighborhood was interesting.
Cons: Everything else was not even rateable. Yes, it was that bad.
Okay 5.7
Pros: The bed was comfortable and the shower was hot.
Cons: The hotel is not visually appealing at all. When we pulled up, I had to ensure the address was correct. Something was wrong with all of the doors down the hallway which led to you having to slam them for them to close. Imaging trying to sleep but hearing that all night. Finally, the breakfast was bread, packets of oatmeal, and cereal. I suppose you get what you paid for.
Mediocre 2.0
Pros: Nothing
Cons: My first room had a used condom wrapped on the floor. The second had hair all over the bathroom and mold in the coffee pot. Horrible hotel.
Okay 4.2
Pros: The staff was friendly, and the area was quiet and close to everything.
Cons: Peeling wall paper. Mildew in the shower. Doors do not close or latch properly. Cobwebs/thick dust everywhere.
Mediocre 2.0
Cons: AC did not work in room and staff claimed they had no other rooms available and refused a refund or cancellation. They did however supply me with an filthy extension cord and an old pedestal fan to help circulate the dust and hot, wet air around the tiny room. The lobby, hallway and room smelled like mold and cigarettes. The carpet was filthy and damp. The room keys worked about every 10th try. Wifi was useless. Beds were ridiculously uncomfortable. I should have just slept in my car.
Mediocre 2.0
Pros: Nothing
Cons: The hotel was gross it was dead insects in the bath room the t.v. was gross it look like it hadn't ever been wiped down and had a film of dirt over it
Okay 4.6
Pros: Location close to downtown in nice neighborhood
Cons: Smelly. Kinda gross. Ok to just sleep for the night
Okay 5.0
Pros: Jasmine at the front desk was super helpful and that made our stay pleasurable.
Cons: The bed was horrible my back is still in pain
Days Inn by Wyndham Cleveland Lakewood - Cleveland
Rated no. 15
5.1
Okay 5.1
Based on 324 reviews
Details
Reviews

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