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The Westin Cleveland Downtown
4 stars

The Westin Cleveland Downtown

777 Saint Clair Avenue Northeast, Cleveland, OH 44114, United States
Cleveland, OH
See location+1 216 771 7700
From
$131
Cheapest

rate per night

7.8
Good
based on 1019 reviews
1,019 reviews

Photos of The Westin Cleveland Downtown

Overview

Rating

Located a short stroll from Tower City-Public Square Rail Station, Westin Cleveland Downtown provides guests with a convenient base while in Cleveland. It also provides a beauty centre, an express check-in and check-out feature and a swimming pool.

The hotel provides 484 air conditioned rooms filled with all the necessities to ensure an enjoyable stay. All individual bathrooms are equipped with a hair dryer.

The area surrounding the hotel has a range of restaurants and cafés. Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame & Museum are each within walking distance.

Rating
7.8
Good
Based on 1,019 verified guest reviews

Latest deals for The Westin Cleveland Downtown

Tue 1/4
Wed 2/4
Queen room
2 queen beds
2 queen beds
2 queen beds
King room
1 king bed
1 king bed
1 king bed
Double room
1 king bed
Standard Room
1 king bed
1 king bed
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at The Westin Cleveland Downtown

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Valet parking
  • Business centre
  • Flat-screen TV
  • TV

Basics

  • Free Wi-Fi
  • Internet
  • Linens
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Dustbins
  • Conditioner

Services and conveniences

  • Conference rooms
  • ATM on-site
  • Business centre
  • Wake-up service
  • Safety deposit box
  • Meeting/Banquet facilities
  • Room service
  • Key access
  • Key card access
  • Express check-out
  • Bottle of water
  • 24-hour front desk

Accessibility and suitability

  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Roll-in shower
  • Lift
  • Accessible by lift
  • Adapted bath
  • No smoking
  • Lowered sink
  • Non-feather pillow
  • Upper floors accessible by lift

Bathroom

  • Raised toilet
  • Shower
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom
  • Walk-in shower

Dining

  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Tea/coffee maker
  • Refrigerator
  • Vending machine (drinks)
  • Vending machine (snacks)

General

  • Seating area
  • Interconnected room(s) available
  • Sofa
  • Telephone
  • Carpeted
  • City view
  • Storage available

Bedroom

  • Extra-long beds (> 2 metres)
  • Feather pillow
  • Fold-up bed
  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Media and entertainment

  • Radio
  • Flat-screen TV
  • Cable or satellite TV
  • TV
  • Smartphone dock

Things to do

  • Gift shop
  • Bicycle hire
  • Golf
  • Cycling

Parking and transportation

  • Parking
  • Valet parking
  • Private parking

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Workspace

  • Fax/photocopying
  • Desk

Family friendly

  • Cribs available
  • Kids meals

Health and safety

  • Safe

Fitness

  • Fitness centre

Reviews of The Westin Cleveland Downtown

7.8
Good
1019 verified ratings
Wonderful
512
Very good
172
Good
111
Okay
72
Fair
54
Mediocre
22
Poor
76

Summary of reviews

Guests say
Guests generally appreciated the hotel's great location, noting its proximity to attractions and downtown areas. However, they expressed dissatisfaction with the cleanliness of the rooms, pointing out issues such as unemptied trash, lack of proper cleaning, and minor overall upkeep. Service during check-in was also criticized for being slow, with some guests feeling ignored or frustrated. Parking options received negative feedback as well, particularly regarding valet charges and the absence of self-parking facilities. Despite these complaints, many enjoyed the spacious rooms.
AI-generated from customer reviews
Location10 out of 10
Room Size7.5 out of 10
Service2.5 out of 10
Parking2.5 out of 10
Cleanliness2 out of 10
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Score by provider

All reviews

8.0
Very good
Jason, Sept 2020
Pros (+) Bed was comfortable.
Cons (-) Furniture a bit scuffed.
7.7
Good
Alexa, Nov 2019
Pros (+) The hotel was clean and in a central location.
Cons (-) Please add fabric softener to your sheets! And the light by the room better wasn't working.
6.0
Okay
Anonymous, Jul 2018
Pros (+) I liked the access to food and drink, as well as the view of the lake in our second room.
Cons (-) I did not like how this place was not soundproof - you could hear everything in the room next door.
10
Wonderful
Anonymous, Jan 2018
Pros (+) Cortious staff
2.0
Poor
Anonymous, Jan 2018
Cons (-) Valet left my vehicle dirty. Valet manager was incompetent and rude. All of the staff were rude.
8.5
Very good
Anonymous, Oct 2017
Pros (+) Staff was nice, location was awesome and restaurant and room service were great
Cons (-) Housekeeper was way to noisy every morning
7.1
Good
Anonymous, Aug 2017
Pros (+) We had lunch in their restaurant and I had an amazing beet salad.
Cons (-) I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.
9.1
Wonderful
Anonymous, Aug 2016
Pros (+) Cleanliness and layout of rooms.
Cons (-) No breakfast included with stay. No garbage can in bathroom or recycling in room period.
6.8
Okay
Anonymous, Aug 2016
Pros (+) The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.
Cons (-) I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled ber...
Read more
8.0
Very good
Anonymous, Jul 2016
Pros (+) amenities, proximity to points of interest, great adjacent restaurant
Cons (-) lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...

Location

777 Saint Clair Avenue Northeast, Cleveland, OH 44114

What's nearby

  • Cleveland Public Library297 m
  • Cleveland Arcade0.4 km
  • Old Stone Church0.5 km
  • Soldiers and Sailors Monument0.5 km
  • Great Lakes Science Center0.6 km
  • Rock and Roll Hall of Fame0.7 km
  • USS Cod0.7 km
  • Terminal Tower0.7 km
  • FirstEnergy Stadium0.8 km
  • Playhouse Square Centre0.9 km
  • Progressive Field1 km
  • Greater Cleveland Aquarium1.3 km

Policies

Check-in/Check-out

Check in anytime after 16:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at The Westin Cleveland Downtown

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at The Westin Cleveland Downtown

  • Where is The Westin Cleveland Downtown located?

    The Westin Cleveland Downtown is located at 777 Saint Clair Avenue Northeast in Downtown, 0.5 km from the centre of Cleveland. Cleveland Public Library is the closest landmark to The Westin Cleveland Downtown.

  • When is check-in time and check-out time at The Westin Cleveland Downtown?

    Check-in time is 16:00 and check-out time is 11:00 at The Westin Cleveland Downtown.

  • Does The Westin Cleveland Downtown offer free Wi-Fi?

    Yes, The Westin Cleveland Downtown offers free Wi-Fi.

  • How far is The Westin Cleveland Downtown from the airport?

    The Westin Cleveland Downtown is 16.8 km from Cleveland Hopkins Intl. The Westin Cleveland Downtown is 17.8 km from Cleveland Cuyahoga County.

  • How does KAYAK find such great The Westin Cleveland Downtown hotel deals?

    KAYAK scours the web for all room deals available at The Westin Cleveland Downtown in Cleveland and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Westin Cleveland Downtown and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Westin Cleveland Downtown.

See more FAQs

Nearby hotels and places to stay

3-star hotel
7% cheaperDrury Plaza Hotel Cleveland Downtown9.1 Excellent (3,229 reviews)0.17 kmIndoor pool, Fitness centre, Restaurant$247+
3-star hotel
8% cheaperHampton Inn Cleveland-Downtown8.1 Excellent (1,668 reviews)0.2 kmFitness centre, Room service, Free Wi-Fi$243+
4-star hotel
Hyatt Regency Cleveland at The Arcade8.2 Excellent (1,944 reviews)0.32 kmFitness centre, Restaurant, Bar/Lounge$377+
4-star hotel
Cleveland Marriott Downtown at Key Tower8.4 Excellent (479 reviews)0.32 kmSpa and wellness centre, Fitness centre, Restaurant$368+
2-star hotel
24% cheaperHoliday Inn Express Cleveland Downtown7.6 Good (1,611 reviews)0.44 kmFitness centre, Room service, Free Wi-Fi$203+
4-star hotel
15% cheaperDoubleTree by Hilton Hotel Cleveland Downtown - Lakeside7.1 Good (1,268 reviews)0.38 kmFitness centre, Restaurant, Bar/Lounge$226+
3-star hotel
8% cheaperHampton Inn Cleveland-Downtown8.1 Excellent (1,668 reviews)0.2 kmFitness centre, Room service, Free Wi-Fi$243+
3-star hotel
7% cheaperDrury Plaza Hotel Cleveland Downtown9.1 Excellent (3,229 reviews)0.17 kmIndoor pool, Fitness centre, Restaurant$247+
3-star hotel
7% cheaperDrury Plaza Hotel Cleveland Downtown9.1 Excellent (3,229 reviews)0.17 kmIndoor pool, Fitness centre, Restaurant$247+
4-star hotel
Hilton Cleveland Downtown8.9 Excellent (1,161 reviews)0.45 kmIndoor pool, Fitness centre, Restaurant$349+
4-star hotel
Cleveland Marriott Downtown at Key Tower8.4 Excellent (479 reviews)0.32 kmSpa and wellness centre, Fitness centre, Restaurant$368+
4-star hotel
Kimpton Schofield Hotel8.4 Excellent (792 reviews)0.56 kmFitness centre, Restaurant, Bar/Lounge$272+

Good to know

Value for money

7.9

Distance to city centre

0.5 km

Nearest airport

Cleveland Hopkins Intl

Distance to airport

16.8 km