Pros (+) Bed was comfortable.
Cons (-) Furniture a bit scuffed.
4 stars
The Westin Cleveland Downtown
777 Saint Clair Avenue Northeast, Cleveland, OH 44114, United States
Cleveland, OH
See location+1 216 771 7700Photos of The Westin Cleveland Downtown
Overview
Located a short stroll from Tower City-Public Square Rail Station, Westin Cleveland Downtown provides guests with a convenient base while in Cleveland. It also provides a beauty centre, an express check-in and check-out feature and a swimming pool.
The hotel provides 484 air conditioned rooms filled with all the necessities to ensure an enjoyable stay. All individual bathrooms are equipped with a hair dryer.
The area surrounding the hotel has a range of restaurants and cafés. Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame & Museum are each within walking distance.
Latest deals for The Westin Cleveland Downtown
Amenities at The Westin Cleveland Downtown
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
- Business centre
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- Bottle of water
- 24-hour front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Adapted bath
- No smoking
- Lowered sink
- Non-feather pillow
- Upper floors accessible by lift
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
- Walk-in shower
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Vending machine (drinks)
- Vending machine (snacks)
General
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- City view
- Storage available
Bedroom
- Extra-long beds (> 2 metres)
- Feather pillow
- Fold-up bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
- Smartphone dock
Things to do
- Gift shop
- Bicycle hire
- Golf
- Cycling
Parking and transportation
- Parking
- Valet parking
- Private parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of The Westin Cleveland Downtown
7.8
Good
1019 verified ratings
Wonderful
512
Very good
172
Good
111
Okay
72
Fair
54
Mediocre
22
Poor
76
Summary of reviews
Guests say
Guests generally appreciated the hotel's great location, noting its proximity to attractions and downtown areas. However, they expressed dissatisfaction with the cleanliness of the rooms, pointing out issues such as unemptied trash, lack of proper cleaning, and minor overall upkeep. Service during check-in was also criticized for being slow, with some guests feeling ignored or frustrated. Parking options received negative feedback as well, particularly regarding valet charges and the absence of self-parking facilities. Despite these complaints, many enjoyed the spacious rooms.AI-generated from customer reviews
Sort by:Most recent
Filters
All filters
Filters
Review rating
Traveller type
Time of year
Filters
Review rating
Traveller type
Time of year
Score by provider
7.8 out of 10
6 reviews
8.6 out of 10
12 reviews
All reviews
Pros (+) The hotel was clean and in a central location.
Cons (-) Please add fabric softener to your sheets! And the light by the room better wasn't working.
Pros (+) I liked the access to food and drink, as well as the view of the lake in our second room.
Cons (-) I did not like how this place was not soundproof - you could hear everything in the room next door.
Pros (+) Cortious staff
Cons (-) Valet left my vehicle dirty. Valet manager was incompetent and rude. All of the staff were rude.
Pros (+) Staff was nice, location was awesome and restaurant and room service were great
Cons (-) Housekeeper was way to noisy every morning
Pros (+) We had lunch in their restaurant and I had an amazing beet salad.
Cons (-) I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.
Pros (+) Cleanliness and layout of rooms.
Cons (-) No breakfast included with stay. No garbage can in bathroom or recycling in room period.
Pros (+) The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.
Cons (-) I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled ber...
Read more
Pros (+) amenities, proximity to points of interest, great adjacent restaurant
Cons (-) lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Location
777 Saint Clair Avenue Northeast, Cleveland, OH 44114
What's nearby
- Cleveland Public Library297 m
- Cleveland Arcade0.4 km
- Old Stone Church0.5 km
- Soldiers and Sailors Monument0.5 km
- Great Lakes Science Center0.6 km
- Rock and Roll Hall of Fame0.7 km
- USS Cod0.7 km
- Terminal Tower0.7 km
- FirstEnergy Stadium0.8 km
- Playhouse Square Centre0.9 km
- Progressive Field1 km
- Greater Cleveland Aquarium1.3 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at The Westin Cleveland Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at The Westin Cleveland Downtown
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in ClevelandMost recommended
See most recommended stays in ClevelandGood to know
Value for money | 7.9 |
|---|---|
Distance to city centre | 0.5 km |
Nearest airport | Cleveland Hopkins Intl |
Distance to airport | 16.8 km |