5.6 Okay9 Sep 2020
Pros: Car was a good option, clean and pretty new. No issues with the car.Cons: Pick up and drop-off were rough. Both took nearly an hour due to short staffing. The one staffer at pickup wasn't wearing a mask even as he cleaned the car, which he only did after we showed up to pick it up. At drop-off, waited 45 minutes just to hand over the agreement slip after exiting the vehicle.
10.0 Excellent20 Aug 2019
Pros: Everything was great, picking up and dropping off were very easy. The car was in excellent condition and cleanliness was great.Cons: Not sure why I had to pay 22 on kayak and then the whole rental amount at the rental agency. I was under the impression I was paying some “due now” and would pay the rest at pick up. Kayak, please explain?
10.0 Excellent25 Nov 2018
Patrick, the manager is greatPros: Patrick, the manager at Union Station made the whole expense pain free
2.4 Mediocre16 Aug 2018
NEVER USE BUDGET IN NEW HAVENPros: NOTHINGCons: Overpriced and a total rip off. The staff wouldn't work with me to make changes and when I saw a much cheaper price for the same car at the same place, he wouldn't honor it.
9.6 Excellent8 Aug 2018
Usually use Enterprise, but Budget was great!Pros: Patrick was excellent. He gave us the best price. We were treated well and everything went smoothly. We were concerned because of past poor reviews, but all was super.Cons: Car interior needed a more thorough cleaning, but I like everything really clean. Car indicator said it was due for maintenance and oil change. It was a newer model and we had no issues while driving.
4.4 Okay3 Apr 2018
No flexibiltyCons: We had a situation arise where we needed to return the car a day early and found very little flexibility from the Budget location where we dropped off. Customer service was also not helpful in finding us a solution without charging us a $200 one way fee for a situation out of our control. Luckily the location we did go to to return the car a day early was understanding. Kudos to the Logan Airport location.
10.0 Excellent22 Jan 2018
Great to be able to rent a car at the New Haven Train StationPros: Quick and efficient check in and check out, and very convenient location!Cons: I should have asked where the button to open the gas cap was - took me 10 minutes to find it at the gas station!
8.8 Excellent2 Dec 2017
Pros: I liked the price the best. And the options of car size.
5.2 Okay26 Nov 2017
OverchargedPros: The salesperson included addition insurance that I did not ask for, as well as doubled the young renter fee that was already on the reservation.Cons: See above. My $355 reservation ended up being a $490 charge.
6.0 Good3 Jul 2017
Cons: Car was not smooth and it's hard to drive. The engine constantly making noise