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New Haven Car Hire

New Haven Car Hire

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New Haven car hire information

Pick-up location New Haven
Rental locations 17
Airport locations 6

New Haven car hire reviews and directory

Rated no. 1
National
national
Best rated
10.0 Excellent (1 review)
2 locations in New Haven
National
Locations in New Haven
155 Burr St
+1 203 468 5725
290 State St
+1 888 826 6890
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
20 Aug 2016
Pros: Convenient, good price for dropping car at different location
Rated no. 2
Alamo
8.9 Excellent (24 reviews)
1 location in New Haven
Alamo
Locations in New Haven
290 State St
+1 888 233 8749
  • 8.8
  • 8.9
  • 9.0
  • 9.0
  • 8.9
Recent reviews
10.0 Excellent
7 Dec 2015
Pros: The best customer service of any car rental agency I have ever used.
10.0 Excellent
3 Feb 2016
Pros: Employees were great. Took the time I needed to work with me.
Cons: THAT I COULDNT USE A DEBIT CARD.
10.0 Excellent
24 Apr 2016
Easy Rental
Pros: Easy to find, close to Train Station in New Haven Connecticut. Great customer service and easy on/off I-95.
Cons: Somewhat limited hours on weekends, but workable.
6.0 Good
26 Apr 2016
Beat up car
Pros: I dont understand how a Nissan with 30000 miles can drive so poorly. The engine sounded like it was screaming when the car went above 40 mph.
8.4 Excellent
25 Jul 2016
Pros: + customer service was really nice at the location
Cons: - they were only open until 2pm on Sunday - they pushed too hard for me to get the rental insurance - they don't have a local phone number, and you can't reach a human on the 800 number.
5.6 Okay
8 Aug 2016
Poor drop-off location
Pros: They had a bathroom in the office
Cons: There was only a tiny little sign in the front door that said Alamo. I never would have known that this was the drop-off location if Waze had not directed me here. No signage indicating where to leave the car. Improvement needed.
10.0 Excellent
11 Aug 2016
Free upgrade!
Pros: I rented the cheapest car possible, some Eco or whatever. Got a free upgrade to a Jeep Renegade. That was awesome. Everything else was great, too. Friendly staff and quick service.
9.6 Excellent
16 Aug 2016
Pros: Pretty much everything down to the manager who helped us very helpful and pleasant
Cons: Only thing the smell from previous user very stagnant order the manager did spray before we got in but smell lingered on for duration of time we had it
10.0 Excellent
10 Oct 2016
Amazing deal; fantastic customer service
Pros: Eryk the manager was super friendly, efficient, and helpful. He gave me a brand new Elantra for $34/day. He also suggested a great orchard for the long weekend. I will definitely go back to Alamo.
Cons: Everything was great; no complaints. I would highly recommend this place to anyone.
10.0 Excellent
24 Oct 2016
Best value for money.
Pros: free upgrade
Rated no. 3
Budget
7.1 Good (23 reviews)
3 locations in New Haven
Budget
Locations in New Haven
155 Burr Street
+1 203 468 5704
170 Olive Street
+1 203 786 6584
50 Union Avenue
+1 203 782 0082
  • 7.0
  • 7.5
  • 7.8
  • 6.4
  • 7.0
Recent reviews
8.8 Excellent
1 Oct 2016
great experience other than the operating hours
Cons: I wish the pick up at the train station was open later than 7 PM. I had to take cab to the New Haven airport to get car.
4.4 Okay
27 Jan 2017
Car reeked of smoke and there was no after-hours k
Pros: Cheaper than other options in New Haven
Cons: The car was not clean and reeked of cigarette smoke. Check engine light was on. When I returned it the airport was closed and there was no apparent place to drop the keys.
6.4 Good
3 Apr 2017
Pros: The two gentlemen were very nice
2.0 Mediocre
20 Jun 2017
Be Careful What You Read
Cons: The rate on our car was nearly $500 for 4 nights. It was a Toyota Corolla that wasn't in all that good of shape. I made a mistake, and was looking at rates for $250 for the same period from Budget, but the location was off-premise and away from the airport. I feel burned on this one and will not be doing business with Budget again.
9.6 Excellent
6 Jan 2016
Pros: The custumer service was good, quick pickup and quick return, the car condition and the prices was excellent!
Cons: The car insurance was expensive!
10.0 Excellent
25 Apr 2016
Awesome Service
Pros: I was running late due to train issues and they waited 30 minuted for me after they closed.
8.8 Excellent
26 Jul 2016
Cons: The car wasn't ready when we got there and the person working there said he didn't have to honor the budget rental. He also said we needed to just wait until a car becomes available. When I asked him how long do we have to wait for. He said 10 mins, 1 hour, 2 hours who knows. Yep, this actually happened. Really bad customer service.
4.4 Okay
21 Nov 2016
Good price
Pros: I liked the friendliness of the staff when picking up the car. Also the price was pretty good.
Cons: The car made a weird sound the whole time I was driving it. Also, the return staff when we arrived was awful. It was snowing so we were going to be a couple minutes late returning the car. When we called to ask if this was okay, because we had to get gas, the woman who picked up the phone was awful. She was so mean, so unhelpful and an all around grouch. We ended up returning the car with half a tank of gas because we were nervous the place would be closed. We were charged $9.90 a gallon because this woman had no heart or patience.
10.0 Excellent
12 Dec 2016
Best rental situation experience
Pros: Clean car timely service very wonderful and polite employees
Cons: No complaints
10.0 Excellent
21 Mar 2017
Pros: The clerks at the desk, both when picking up and returning, were pleasant and helpful. i would definitely rent from this location again in the future.
Rated no. 4
Hertz
6.4 Good (27 reviews)
1 location in New Haven
Hertz
Locations in New Haven
1 George Street
+1 203 777 6861
  • 6.1
  • 6.9
  • 7.1
  • 5.7
  • 5.9
Recent reviews
9.6 Excellent
31 Jan 2019
Pros: Staff was super friendly
Cons: Space is a little cramped, and the lot itself is very packed in
10.0 Excellent
30 Oct 2015
Painless, pleasant, pick up, and trip. No complain
Pros: The ease of the whole experience.
Cons: None.
9.2 Excellent
16 Dec 2015
Point of drop off
Pros: The point of drop off was fantastic. Very friendly and the folks even offered to drive me to my hotel. Much appreciated after a stressful day of travel.
8.0 Excellent
28 Dec 2015
Pros: Car was perfect for our needs - nothing fancy. Price was way cheaper than if we had rented in NYC
Cons: The Hertz staff was VERY pressur-y in trying to get us to sign up for their coverage plan even though we were already covered.
5.6 Okay
10 Oct 2016
Pros: it was a clean car. the staff was so kind and gave me good explaination. Thank you.
Cons: Brake system was almost out of order, when I was on the way of my traveling. It was dangerous situation. So, I had to return toward Hertz. rent car. after all, my schdule was so mixed up. I wish that Hertz have to repair and ready all mechanic issue well including brake system.
2.0 Mediocre
17 Jan 2017
Pros: We were unable to rent a car as I didn't have a major credit card. I assumed I could pay for the car using the card provided.
2.0 Mediocre
8 Feb 2017
Cons: You shouldn't be able to make a booking for the exact time the place closes. I made a booking for 1pm. Was running 10 min late, called and they had closed. Trying to get my money back. Had to book through a different company.
5.2 Okay
3 Mar 2017
Cons: Car was not clean and smelled stale. Gas tank was not full, even though rental agent said it was and noted on agreements. Called to see if I could pick up early and was told yes, however when I got to the rental location 2 hour ahead if pickup reservation was told would cost me $40 for extra hour if I didn't return same time poor service. I'm
4.8 Okay
8 Mar 2017
Slow, but mostly functional
Pros: They had a car available on an hour's notice.
Cons: Maintenance in the parking lot brought this site to its knees, slowing down the in-and-out of vehicles to a crawl. Rep that handled my reservation had no hustle and was disconnected during conversation. I'm not asking for much, but if you aren't speedy OR personable, why do you have a customer service job? Rep was looking right at damage on the car, but didn't annotate it until I pointed it out.
10.0 Excellent
15 Mar 2017
Great Customer Service
Pros: Our rental car was not ready when we got there. So they gave us an upgrade for the same price as our original rental.
Cons: Over the phone Customer Service could be better.
Rated no. 5
Enterprise
6.4 Good (7 reviews)
3 locations in New Haven
Enterprise
Locations in New Haven
155 Burr St
+1 203 468 5725
2 Amity Rd
+1 203 397 4999
408 Crown St
+1 203 789 2252
  • 6.3
  • 6.6
  • 6.6
  • 6.0
  • 6.6
Recent reviews
4.4 Okay
15 Mar 2017
Pros: I like that this time the agent was straight forward with us when we got the car. The car also reported low tire pressure about 3 days in, probably due to the sudden drop in temperature. The agent at Enterprise put some air in and cleared the message.
Cons: Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...
2.0 Mediocre
6 Mar 2019
Pros: A Service with a smile in the nicest way
Cons: Nothing
10.0 Excellent
13 Oct 2019
Pros: We got the exact car I ordered, they were prepared for my arrival, and they answered all my questions and concerns.
2.0 Mediocre
19 Nov 2016
Terrible Service
Cons: The cars were not available when we arrived and they said it would take "at least another hour." We had to switch companies and it cost us several hundred dollars more. It was a terrible experience.
10.0 Excellent
11 Apr 2017
Great service nice people.
Pros: Quick and efficient noting
Cons: Nothing.
6.8 Good
21 Jun 2019
Pros: Drop off was very fast.
Cons: The car we reserved was not there and they had no others like it. Had to give us a smaller vehicle.
9.6 Excellent
12 Oct 2019
Pros: Drop of super easy and close by. Staff were friendly and efficient
Cons: No one was at the return counter when I returned the car, I don't like doing this because if there is an additional charge it is hard to argue
Rated no. 6
Avis
5.4 Okay (10 reviews)
3 locations in New Haven
Avis
Locations in New Haven
155 Burr Street
+1 203 466 2847
170 Olive Street
+1 203 772 6626
50 Union Avenue
+1 203 624 2161
  • 4.8
  • 5.6
  • 6.4
  • 4.6
  • 5.4
Recent reviews
4.0 Okay
25 Jun 2018
Terrible customer service and no support
Pros: The vehicle was nice.
Cons: Check in took forever. I was given the wrong car, had to argue and show the receipt from my reservation to finally be given the right vehicle. When I went to return it there was no one there and had to wait for over an hour for them to come back. I was charged an extra day and when I told them about it they said they already put it through and I would have to talk to customer care to get it refunded. So I called customer service who then told me it sounded like a legit charge and didn’t believe me that the check in and check out was that bad, asked to talk to a manager and waited on the phone for 15 mins for the guy to come back on and tell me there wasn’t one available and they would call me back. I still haven’t heard back. Worst customer service of any company I have ever dealt with.
2.0 Mediocre
27 Dec 2016
John
Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.
2.0 Mediocre
20 Jul 2017
Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!
4.0 Okay
29 Aug 2017
Didn't have car I reserved
Pros: The agent attempted to upgrade the vehicle type because they didn't have any standard size cars to an SUV. He also offered to let me go to another Avis and pick up the correct vehicle type
Cons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.
6.8 Good
23 Jan 2018
12 passenger van
Pros: Unlimited mileage
Cons: Rear seats not very comfortable for a long trip
10.0 Excellent
29 Mar 2018
Pros: Excellent economical and good service
7.6 Good
24 Aug 2019
Pros: Smooth transaction. Friendly helpful staff.
Cons: Car was not clean when we received it. Windshield had dead bugs on it and interior needed a vacuum and wipe down from some drink spills.
10.0 Excellent
8 Oct 2018
Best car rental experience ever
Pros: I chose Avis after I missed getting to New Haven in time to pick up my car from Hertz. Hertz told me I would have to pay $170 more if I picked up the car the next day, plus I would have had to Uber around until then. Avis had a car for almost the same price I had originally been paying with Hertz, their office was right in the train station, and they were open 2 hours later than Hertz! Reserved and picked up the car within minutes. It was a Toyota Corolla and worked great! Everything from checkin to checkout was smooth sailing. I’m going with Avis from now on whenever possible.
2.0 Mediocre
17 Sep 2017
The place is no longer there!
Cons: The rental doesn't exist any more.. There is a construction site instead...
5.2 Okay
6 Oct 2019
Pros: The New Haven staff member was not helpful. He did not explain to me additional charges that were added to my bill before he charged me and then was not helpful in helping me sort out a better course of action.
Cons: The company could be more transparent about their fee structures online vs in the store. The company could make their workers feel more valued.
Sunnycars
sunnycars
2 locations in New Haven
Sunnycars
Locations in New Haven
155 Burr Street
290 State Street
Easirent
easirent
1 location in New Haven
Easirent
Locations in New Haven
Tweed-New Haven Airport
Thrifty
thrifty
1 location in New Haven
Thrifty
Locations in New Haven
2260 Whitney Avenue
+1 203 466 0439
92 travellers who rented a car in New Haven gave the car agency they used an average rating of 7.2

Car hire locations in New Haven

When to book a hire car in New Haven

Average daily price per month
Car hire prices as pick-up date approaches
-1 day
-2 days

Top tips for renting a car in New Haven

  • It is highly recommended that visitors of New Haven rent a car, as the city is much more easily navigated in your vehicle than via public transportation. This is partly because public transportation is fairly limited, plus because the city was designed primarily with private vehicles in mind. For example, say you want to visit West Rock Ridge State Park. It is just a 12-minute drive of 3.4 miles from central New Haven, but with public transport it can take up to 30 minutes to get there.
  • Travelers arriving at Tweed New Haven Airport can find the hire car desks in Tweed Terminal’s Arrivals Lobby.
  • Beware using your phone while driving in New Haven, as it is illegal throughout the state of Connecticut to call, text, or use cell phones when driving unless it is hands-free. This also includes using your phone as a GPS device. It is advised that drivers make sure to have their passengers handle the phone duties when driving, otherwise you risk incurring a fine.
  • Drivers will be happy to hear that, while New Haven does experience its share of rush hour traffic, it is by no means severe. Drivers can expect the morning rush hour to start up at around 7:00 a.m. and to last until 9:00 a.m., while the afternoon rush hour starts at around 4:00 p.m. and finishes up by about 6:30 p.m. most weekdays. During the peak times, College Street and Howard Avenue are two of the main roads that drivers avoid to escape the worst traffic.
  • Book your rental car in New Haven at least 1 week before your trip in order to get a below-average price

FAQs about hiring a car in New Haven

What is the best rental car company in New Haven?

Based on ratings and reviews from real users on KAYAK, the best car rental companies in New Haven are Alamo (8.7, 6511 reviews), Enterprise (8.5, 12832 reviews), and Avis (7.6, 2259 reviews).

How can I find car rentals near me in New Haven?

Take a look at our extensive car rental location map to find the best rental cars near you.

What type of car is recommended for driving in New Haven?

New Haven is an older city that goes back to the early Colonial days in the U.S. and, as a result, many of its streets are on the smaller side. For the most part, mid-sized and smaller vehicles are your best bet for driving in comfort in New Haven because there are times when larger SUVs and trucks may feel oversized on the road. This is especially the case when it comes to finding on-street parking.

What's the speed limit in New Haven?

Residential and neighborhood roads in New Haven feature speed limits of 20 to 40 mph, while urban roads go up to 50 mph. Outside of New Haven proper, the roads have speed limits of anywhere from 45 to 55 mph. Interstates have speed limits that go up to 65 mph.

How are gas prices in New Haven?

The average price per gallon of petrol in New Haven is around $2.60. This is fairly average for the Northeast, with New York City having comparable prices.

Where are the best places to park in New Haven?

If you are in the downtown area, parking garages and lots are likely the safest bet. On-street parking can be difficult to find downtown, especially during the peak hours of the day. Outside of the downtown core and university district, streetside parking is plentifully available and drivers should have an easier time finding available spaces. Hourly parking garages in New Haven typically start at $2.00 per hour.