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The car rental center at Hartford Bradley International Airport features several facilities for smooth pick up and drop off services. Shuttles provide complimentary rides between the facility and the airport. The facility is wheelchair accessible for passengers with disabilities. There are washrooms available, a waiting area and a parking lot. You will find restrooms and a designated parking area for passengers with disabilities at the car rental center.
All drivers have to be at least 21 years old. They must provide a valid driving license with a photo of the driver. Foreigners with driving permits in other languages should present the driving permit with an IDP. Customers must provide a valid credit or debit card to cover the cost of the rental car.
Major car rental companies have an easy return process. They include Thrifty, Alamo, Avis and Hertz. They offer after hour return services; customers have to place the contract and keys in the return area drop box.
Based on ratings and reviews from real users on KAYAK, the best car rental companies at Bradley Intl Airport are Hertz (7.7, 59 reviews), and Budget (6.6, 64 reviews).
Car rental companies that offer shuttle or pick-up services from Bradley Intl Airport to off-airport locations include Alamo, Avis, Budget, Dollar, Enterprise Rent-A-Car, Hertz, National, Payless, and Thrifty.
One location in Hartford Bradley Intl Airport
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10.0 Wonderful
Nov 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Dec 2022
6.0 Okay
Dec 2021
10.0 Wonderful
Dec 2021
5.9 Fair
Jun 2021
One location in Hartford Bradley Intl Airport
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2.0 Poor
Sep 2023
6.0 Okay
May 2021
Pros:
coffee splashed in inside door panel of a "sanitized for your protection" vehicle. gotta wonderCons:
better sings for Dollar location inside and out. all you see is Hertz2.0 Poor
Feb 2021
Cons:
Our flight was delayed, landing us about 30 minutes after Dollar closed for the night. Before our flight departed, I called the Dollar location directly to inform them. If they wouldn’t be open, I was going to cancel my reservation and book with someone else who would still be there. They assured me it wouldn’t be an issue, and took down my flight information. As soon as we landed, I called again, and nobody answered. We waited for the bus to show, but it never did. They closed at their regular time, and left us stranded. Then, because we didn’t cancel before the time we were supposed to arrive, they refused to refund the money since we prepaid. I would not rent with Dollar again.2.0 Poor
Jan 2021
Pros:
nothingCons:
cancellation due to Covid and NO REFUND of $61.6.0 Okay
Dec 2021
Pros:
Should have used Hertz to start with all the extra fees and misleading insurance material.5.2 Fair
Nov 2020
Cons:
Charged a30 dollar device fee for a $1.30 toll. Super disappointed. Counter guy knew my husband was going on I 90 but said he didn’t need toll box. Just another way to rip off consumerOne location in Hartford Bradley Intl Airport
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2.0 Poor
Sep 2022
4.0 Mediocre
May 2022
4.0 Mediocre
Mar 2021
Pros:
Cean carCons:
Check-i was horrible. Check out was horrible5.2 Fair
Nov 2020
Pros:
Drop off was easy.Cons:
Pickup attendant seemed bothered we were there. The car had scuffs all down the side that were not disclosed before hand so we took pictures and went back inside and she just scribbled it down on a paper and handed it back to me. And the check engine light came on in the car.4.4 Mediocre
Oct 2020
Pros:
Staff was friendly, easy to check out and return the vehicle.Cons:
Estimated price was hundreds of dollars difference, I also received a truck instead of an SUV as advertised.4.8 Mediocre
Aug 2020
Cons:
Broken ez-toll pass. Found that out 2 hours into my trip when I attempted to pay a toll. Budget told me to pay and kee my receipts. Well apparently you can't pay because the ez-pass was paying all the tolls. ]So even though I didn't open it it was still activated therefore I'm charged for the device everyday I had the rental. Calling my local budget and the 800 number was ABSOLUTELY no help at all. Second it rained...I pull off and water is running i to the car from the fron windshield. TOTALLY NOT WORTH $493.00 that I paid. However I had to get my daughter back to school t a certain time so I had to SUCK IT UP!!!One location in Hartford Bradley Intl Airport
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6.8 Okay
May 2017
Pros:
Despite the long line and slow processing of customer, Rental Agent, Renee, did a great job turning-around an otherwise unpleasant experience. She apologized for the long wait, and upon hearing how long I had been waiting, she offered to compensate me with an upgraded vehicle, even though she realized I would never make it to my destination on-time, at that point. Renee was pleasant and helpful.Cons:
Upon arrival at the Alamo/National location, the line for service was extremely long, only the National desk was open apparently servicing both Alamo and National rentals, and the speed at which the rental agents were processing customers was very slow. Some folks, especially those that had more than one person in their party, chose to leave one person in line while they tried the kiosk to automate processing of their reservation; however, the kiosk was apparently hit or miss, as some folks were able to successfully process their rental reservation, while others had to join back in line because the kiosk would eventually error and not finalize their reservation. I arrived at the Alamo rental location about 9:55am, expecting to be in-out within 5-10 mins, leaving plenty of time for the 40 minute drive that lay ahead of me to get to my destination on-time by 11am. As I was alone, I did not dare step out of line to try one of the hit/miss kiosks as others had tried. And, after over 30 minutes waiting in line, it wasn't until 10:35am when I rental agent, Renee, was finally able to wait on me and process my reservation. I arrived at my destination late due to the delay at the Alamo/National rental location, but please note about Renee in the "What did I like?" section, and how she tried to turn my experience around.7.2 Good
May 2017
Pros:
Fuel economyCons:
The associated was flabbergasted when I asked for a copy if the rental agreement, where I had declined all insurance, etc. I've had plenty of issues with past rentals to justify this request. After 10 minutes, he returned and told me the copier was broken and he could not provide me with a copy.9.2 Wonderful
Apr 2017
Pros:
The car was clean, drove well, and it was easy to check in and check out of the rental location.Cons:
Hidden fees were annoying. It would have been nice to have the various taxes and young driver fees included in the (Kayak) search and/or initial bill.6.4 Okay
Apr 2017
Pros:
Checking in and out was quick and easy.Cons:
The car was slightly dirty on the interior, it smelled like smoke and the exterior could have used a wash. If I hadn't been in such a hurry and it hadn't been so late, I would have gone back inside and asked them the exchange the car for another one.10.0 Wonderful
Mar 2017
Pros:
Speedy drop off, great attendeesCons:
N/A10.0 Wonderful
Mar 2017
Pros:
Return which really quickCons:
Some one should let basics know of car for just three minutesOne location in Hartford Bradley Intl Airport
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10.0 Wonderful
Dec 2020
Pros:
Everyone I interacted with was kind and helpful10.0 Wonderful
Aug 2020
Pros:
The free of charge upgrade9.6 Wonderful
Jul 2020
Cons:
The only problem I had was it was difficult to know where to return the vehicle as national was doing all the check-in’s for enterprise and that made it a little weird to get back to the location. It would’ve been helpful if they would’ve given a little more information on that.10.0 Wonderful
Apr 2017
Pros:
Quick in and out. no fuss. no excess upsell pressure.10.0 Wonderful
Jan 2017
Pros:
Staff was engaging, informative, and helpful...particularly Megan (relatively new employee).10.0 Wonderful
Jan 2017
Pros:
When we couldn't get all of the baby paraphernalia - and us - into a full-size that we had rented, they worked out an upgrade to an SUV for us. And at 9:30 PM in the evening, with a crying baby, and faced with an hour drive, we can't tell you how nice that was for us.One location in Hartford Bradley Intl Airport
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4.4 Mediocre
Oct 2018
Cons:
Car was dirty, dented and scuffed. The various fueling and insurance options were confusing. I felt like I was overpaying.9.6 Wonderful
Oct 2018
Pros:
good car for good priceCons:
a little farther from the airport than the other rentals6.8 Okay
Oct 2018
Pros:
Cost, Pick-up process, Rental Condition and QualityCons:
Drop-off of rental car. When I went to drop off the rental at 330am the morning of my flight (6am), the rental location was closed. I had to call road side assistance/directions support. Turns out the location is closed until 5am and that Thrifty rentals were to be returned to the Hertz location. I had no problem with the return, but it was stressful to deal with before an early flight in a city I am not familiar with.8.0 Very Good
Oct 2018
Pros:
Ease of drop off and shuttle service.5.2 Fair
Sep 2018
Pros:
convenient location, quoted price (actual price was significantly more!)Cons:
When dropping the car off, there was only one employee behind the counter working with a couple. He asked if I was dropping off and then told me to "move the car over there." He didn't say "please" or ask nicely, simply commanded me to do it. I walked back in and he eventually told the couple he'd be back and disappeared for at least 5 minutes. A shuttle driver finally showed up and I walked outside and asked if I could drop the car off with him, explaining that the person behind the counter just disappeared. He said, "I'm just tired of doing returns." He did help but the service and the latter employee complaining about his job left much to be desired.5.2 Fair
Aug 2018
Pros:
Car was clean, drop off was straight forward.Cons:
Was standing at the airport for over 20 minutes waiting for the rental shuttle. Had to call customer service who was even less than helpful.One location in Hartford Bradley Intl Airport
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8.0 Very Good
May 2021
Pros:
The staff was helpful and the drop off was easy4.8 Mediocre
Mar 2019
Pros:
Not rude just not friendlyCons:
Be friendly7.6 Good
Mar 2018
Cons:
.10.0 Wonderful
Oct 2017
Cons:
N-a5.2 Fair
Sep 2017
Cons:
they upcharged me for a larger SUV, since they did not have a chevy Tahoe, or similar size. I had already been quoted a price, but then when they either had a smaller size or larger, and I really needed something as big as a Tahoe, they charged me $20 per day extra for a ford expedition! this seemed unfair, since it was not my fault they did not have a Tahoe at the Avis site. Like, why give me a price quote and time to pick up at the site, if you don't have that model in stock? They should have alerted me ahead of time to make different choices.6.0 Okay
Mar 2017
Pros:
Very nice car, to driveCons:
The car windows and mirrors, ver grease, make very difficult to drive spaciliy on a rainy day. The person at the counter at bdl, very unfriendly and not very pleasant.One location in Hartford Bradley Intl Airport
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8.0 Very Good
Apr 2021
Pros:
Staff were very friendly and helpful! And the price was right.Cons:
I wish there were a sign that indicated where it was safe to ride over the spikes. We ended up parking outside of the rental location so that we didn't ruin our car. It was also confusing which care rental location to use, because the location on Google Maps no longer exists -- it's now an Amazon location and there's no entrance to the public -- and there were two different car rental locations that listed "Payless" on their signs, so we wasted time driving around until we made some sense of the confusing issues, and we eventually picked one location to see whether it would work out, without knowing for sure that I was in the right place until I actually got inside. Two different people driving around the airport asked me where to find the Payless pickup booth when I still had no idea, so it seems like the setup is a bit confusing in general. PLEASE fix your Google Maps entry, and PLEASE update your signs to make it clear (1) where to go for Payless pickups and (2) where to drive without destroying your car's tires.4.4 Mediocre
Nov 2020
Pros:
quick pick up and drop offCons:
the car that was given to us has a scratches and dents on the front (most probably caused by an accident), the interior of the car smells like someone smoked inside.10.0 Wonderful
Oct 2020
Pros:
Staff was friendly, and was able to quickly accommodate my request to extend an extra day, and honored the same rate as the first day.Cons:
A bottle of water would have been a nice touch after being dehydrated in the air.10.0 Wonderful
Oct 2020
Pros:
The staff was very friendlyCons:
nothing, everything was perfect!10.0 Wonderful
Sep 2020
Pros:
Onsite staff=awesome, friendly and efficient.Cons:
Customer service over the phone was absolutely abysmal.8.0 Very Good
Sep 2020
Cons:
First two cars offered had defects.One location in Hartford Bradley Intl Airport
One location in Hartford Bradley Intl Airport
2 locations in Hartford Bradley Intl Airport
One location in Hartford Bradley Intl Airport
Most popular car type | Standard |
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