Calgary Van Rentals

Great customer service from both Calgary and Edmonton locations. Cars are very clean. Very easy and smooth check and check out process

The staff was amazing So quick Friendly Great team

The check in experience was faster and more pleasant than past experiences with Alamo. The car was ready and in very good condition. There were no problems with the vehicle. The turn in at the end was smooth and quick.

All good

Quick and easy drop Off and pick up

Everything ok! 👌

Car was available when we arrived. All employees were friendly and accommodating. Being at the airport was an added plus as well as the longer hours, which would not have happened if we had gone with an offsite vendor.

Picking up and returning the rental was smooth and easy.

Vehicle pick up at YYC is inconvenient - after checking in at the counter, you wait for an Alamo/Enterprise employee to "take" you to your car. We had to wait nearly 1/2 hour. Not helpful in keeping a schedule!

Safety issues with the vehicle: 1) bad shaking inside the vehicle, can be felt through steering wheel & over back/front wheels when car is going downhill & brakes applied @ >60kph. Doesn’t happen at lower speeds going downhill. 2) steering: very loud humming in front when wheels are turning. Possible power steering pump failure

The man at the drop off was fantastic he was fast and went out of his way to make sure we knew where we had to go to get to our airline will use enterprise again for sure. Very happy

I made a mistake on my reservation and they bent over backwards to work with me to fix it. I will definitely use them again.

Customer service is always excellent with Enterprise

The guy at thé airport when we check in gice us a excellent service !

Excellent service and good price.

The customer service was outstanding. The vehicle was in the top working order, the interior was immaculate, and the staff made checking in and checking out seamless! I would highly highly recommend this Enterprise to anyone traveling to Calgary, and I will definitely be returning in the future!

The car was clean and drove well. I didn’t like that they tried to up sell me on getting a car with winter tires for an extra $25 a day. This is Calgary the cars should automatically have winter tires to ensure the safety and integrity of the vehicle.

The staff were extremely helpful. The gentlemen who answered my calls was attentive and helpful and his associate, Steven, was very efficient and helpful in handing over and in collecting the car. I had the car three weeks and both of the staff remembered me on my return. Very impressive!

Drop off was made very easy

Thought the customer service was great. Ralph went up and beyond to be a great representative. We will definitely be using enterprise again if everyone is like Ralph

Had booked a midsized suv with GPS all wheel drive. When arrived the vehicle didn't have GPS so they had to change vehicle and charged me more for the GPS

Great! Only minus they moved but its not updated yet on google map

Booked a compact SUV and was told at the counter that it was just a compact which didn't by for skiis. I was forced to upgrade to the next car that might fit skiis and it cost over 50% more of the original booking! Very disappointed here.

The lady at the office was rude with us. We asked and paid for a SUV and were initially given a Corolla. She charged us extra for the SUV We are dissapointed with the overall service from AVIS

I booked a compact suv. When I arrived at the counter he said I booked a compact car and gave me keys to a Camry. I showed him my booking reference and he blamed it on kayak not knowing what cars they had available. He then gave me a compact suv but charged me extra $20/ day because the car had snow tires on it. However the car did not have snow tires on it it had all seasons

The check engine light came on in the first car so had to go back in and obtain another one. Car not equipped with a block heater and it was -20F for several days in the Calgary area. Lucky it started, however reluctantly. Second car was fine.

Heated seats weren’t working

I upgraded at the airport for an extra $10 per day and the comfort of the larger vehicle was excellent! Only minor issue was the gas service option, not sure how they put 90.8 liters into a tank that only holds 90.849 liters! They charged me $108.96 and I never put more than $80 into the vehicle while I had it for 2 weeks. Not worth fighting but I won't be doing that option again!

After having a booking snafu the great customer service at the Calgary airport Avis car rental worked magic to help me out. Avis now has a new life long customer

Drop box in edmonton confusing.

Very carefully person at the check in. Hertz offert EV very appreciate in 2023! Bravo !

Planned drop off in Lake Louise Sat at 6:30pm. I arrived there at 5pm. The office was closed the entire weekend. No drop box, no information about how to return the vehicle. A phone number that was listed there for "immediate assistance" took me to the central Hertz automated line. After many attempts I ended up finally being connected to a person, who was located in the US. They told me I would need to return the car to the next closest open location - it was in Edmonton! A 5hr drive away! After an hour on the phone and multiple holds I was asked to leave the keys in the vehicle. Why is there no better drop off system, especially when the location hours are 8-3pm M-F?

Your website showed a 7 passenger 5 full luggage vehicle, an expedition was pictured, when I went to pick it up I was told a full size suv was a Durango or equivalent which doesn’t have trunk space for any luggage once the 3rd row is up. Your website misrepresented the vehicle type and didn’t match the hertz vehicle class - we didn’t have enough space for our party and luggage to fit in the vehicle.

Excellent Agents to deal with at both ends, excellent vehicle, all around a 10 out of 10!

We took a taxi from the Airport. I would have paid the extra to have the car there to meet us. I left my sunglasses in the car. I would be very delighted to get them mailed to me.

I liked Hertz provides the special pickup arrangements after office hour.

Pick up was a little slow (they were still cleaning the car), but on the other hand we were allowed to drop the car at the airport, instead of coming back to the city center the last day. Great value.

Pick up and drop off was good. The ban was very clean and comfortable, it was perfect for our trip

The car was fine but while I was driving it a maintenance required light came on.

The total cost was much higher than quoted

Reserved a car online, went to the office, the staff told me casually "we have zero car", they said that office only has 4-5 cars, while that day they received 22 reservation from third party. they can't do anything. this place is really not responsible, and delayed my commitment. Never trust them! they not afford to provide a car on time.

I rented the car for over 2 months. I was the lone driver. These people will not let even my wife drive it. They said if my wife wants to drive, I have to pay an additional $13-$14 plus..... I think this is not fair.

I chose this rental based on price…it was a long rental (45 days). The staff were good…the car was clean. No issues on the return…tho I haven’t yet seen the final charges on my credit card.

Everything went smoothly with easy pick up and drop off. The only issue we had was with the brakes after the 3rd day. They were making a thumping noise when we applied them going down steep inclines in the rockies and the steering wheel was vibrating. I was told by a mechanic that the issue was probably a warped rotor so he advised us to not ride the brakes going down a steep hill and to use them moderately.

Everything was wonderful, but car rental prices are bananas right now.

Agent at rental location was extremely helpful. Jeep was very clean and the perfect vehicle for our time in Banff

Probably a sign of the times, but had to wait about 49 minutes as they had no vehicles ready when we arrived. Overall experience was good. Rental vehicle was clean but not pristine condition (vehicle well used). Operator was very kind to drive us to airport upon returning the vehicle, as a token of appreciation for the wait upon our arrival.

Nothing. Terrible customer service. Being open could help. Booked a $2300 dollar hire arrived the outlet is closed. Telling everyone about the extreme poor service

Easy pick up/ drop off . A little trash in the car. Couple of dings in the windshield only became apparent when we hit the road.

My Thrifty car rental went well. When I got there, they upgraded me from an economy car to a small SUV (and I was glad I took it as the larger vehicle suited my needs), but be aware they do upsell. The first upsell price was a little high and I asked if they could do better. They came down a bit. The overall experience was very good. They do take pictures of the vehicle when you rent to cover you for existing damage but make sure they get the whole vehicle including the inside and the roof. I didn't have any problems but protect yourself. I would recommend Thrifty and the location I rented from - 5th Ave and 1st St SE in downtown Calgary, AB. Friendly staff, efficient rental process and the vehicle was clean.

Did not honour the reservation

I do not understand the logic behind a car rental agency that is one hr from the Rockie mtns not listing only winter tire vehicles. To leave it as an upgrade and significant cost at the counter is outrageous. It may not be law to have winter tires on the vehicles being rentable, but highlight that fact on your booking site. It is misleading and not a fair price comparison. And, the amount of surcharges etc are obscene and should be disclosed on your final booking ONLINE, again NOT at the ticket counter when everyone is in a frenzy to get on the road to their destination. As well, there was no walk thru of the vehicle features like windshield wipers, lights, gas tank etc. At initial use of my wiper blades the wipers did not actually touch the glass and was left w a blob of frozen windshield fluid which I had to pullover and scrape off. Eventually the wipers must have warmed up and we’re operational. I was very dissatisfied w my experience and shocked at the outrageous cist of my online quote if $358 to walking away w a key for $958!!? Pls investigate this further, I’d be happy to share my documents!!!!!!!!

Supplied a small suv for free, if i wanted. snow and weather made it a good option. nice free upgrade.

Budget cancelled my reservation a few days before my trip and I couldn’t find the same sized replacement so I had to rent 2 cars for my group.

Rented a Mitsubishi car, my options were a pickup truck or Ford escape. Went with the Ford, car was clean on the outside with 3 chips in the windshield. Interior was not cleaned, dog hair in the back and front seats. $90 a day and returned 20 hours early.

I went to the Budget Rental car counter at the time of my reservation. There were many people in line (30?50?) and the line was not moving. After 60 minutes, I interrupted a budget employee to ask what the problem was. Did they not have cars? I was told "Don't worry. We have lots of cars. But we are having computer issues which are preventing us from accessing reservations and renting cars. It should be fixed soon". After 30 more minutes, the line still had not moved so I gave up and caught a taxi. I had a reservation but I was not able to wait more than 90 minutes so I did not rent a car. The silver lining is that I had not paid in advance for my reservation so it was easier to change gears and take a taxi.

Could have got a car like I thought we were getting not a gas guzzler truck. Truck could have been clean windshield was filthy on inside had to stop to clean. They should change mystery car to mystery vehicle although should just be mystery truck as the worker told us that it’s always a truck never a car you get and counter person needs to speak a little more clearly hard to understand

Car Too small for me. My bad Prices toohigh

Had a very nice Ford Escape but the windshield fluid line was broken. Had to return the car to get a new one. Second one unfortunately did not have apple carplay like the first one did. They were great about the exchange of vehicles and staff were quite nice.

Car was clean but not that clean, not much trend on the tires and safe were just ok.

Everything was OK

1. Vehicle was not sanitized/cleaned when picked up 2. Vehicle was not serviced (overdue on oil change), windshield fluid still had winter and not summer (bugs splatter would not get cleaned), etc 3. National reimbursed and compensated for the time and money spent on fixing the vehicle.

We waited in line at the Calgary airport for almost 2 hours. None of the other companies had a line. The price was better than the other companies, but I would have gladly paid more rather than stand in line for 2 hours.

Big line up for pick up. Took about an hour.

They give me wrong address

Tanvir was very helpful at drop off. Had a small issue with wheel imbalance during our rental and Tanvir offered a discomfort to compensate for our trouble which was very generous. Will use Dollar again.

Location was quite easy to reach. Both pick up and drop off were efficient. Car was great

Had to wait close to two hours before the car rented was available. Need to hire more clerks at the front desk.

Very surprised to see Calgary airport pickup not possible because it’s off site. NOT TRUE Dollar is ON SITE. Please correct your website Great service!

Your staff had very poor attitude and we're contradictive we did not rent a car from dollar we went somewhere else

Great car, great value. Service was slow at the counter, but that's the only complaint.

First the car that was given to me as an SUV is not as I booked, second I received the car at 10 am and returned it 9:40 and they fined me 50 dollars.

Poor communication, poor customer service

There was not an airport shuttle as advertised. Just a car that could not fit everyone at once. Also there was a mandatory insurance charge added at the pickup that was not disclosed by kayak. Then a mileage fee that was also not disclosed previously. I ended up paying $100 more to ace than what was advertised on kayak for only a 2 day rental. Id have never booked through kayak if I knew that would be the case and i wont be doing it again.

My first time renting a car through kayak. Terrible experience. - ace is not located at the airport despite description - had to call and wait for 20 min for shuttle pick up - no greeting by driver - pick up location in middle of nowhere - held 500.00 on my cc - needed my personal vehicle license plate number - I will never use this rental company again.