Anaheim Ute Rentals

All good thanks

No complaints at all. Staff was friendly and efficient. Rental car was as expected.

Enterprise at Anaheim on Katella were excellent

No issues. Check in/out streamlined and easy.

Location (Anaheim) for pick up did not exist (outdated by 2 years according to auto dealership who was occupying space). When Enterprise was contacted at 11:40, they told me to go to Walnut to pick up vehicle. Walnut closed at noon and I was 30 minutes away. Walnut location told me they couldn’t wait for me to get there, therefore, I never got the car. Bad experience…. Walnut staff was not polite

Staff was quick, efficient, friendly and accommodating. Great service overall!

First, finding the location inside of the Hilton hotel was a bit confusing. Adding additional location info such as location inside Hilton hotel would be good for both Kayak and Enterprise communications. Once there, the agent at the desk went out of her way to find the vehicle that I was looking for. The reservation was for a Ford F150 or similar, the vehicle that was waiting for me was a Toyota Tacoma, a much smaller vehicle. The agent called many nearby locations and found the vehicle that I reserved. I know that was not an easy task as there is a nation-wide vehicle shortage

The staff in Las Vegas where excellent with a slight issue we had.. nothing was a problem and issue fixed fast

I had problem because in Mexico the credit card doesn’t have the name print

Our reservation did not proceed because they don't have have a unit available. They said a voicemail was sent to us but sadly we don't have voicemail in your country. An email would be nice because the confirmation was sent by email, so we were expecting any notice to come by email.

I was charged more that was quoted, and upon delivery of the car at my destination, I was neither in the system nor was the drop off site in Bakersfield, CA able to process my return at the AM hour. As of this comment (Dec. 7, 2021, 11:28pm), the car has been returned, but my account has not been closed out.

Be prepared to spend 2x as much for your car than what’s quoted online.

they are not helpful

Pickup person wasn't friendly, car seat was dirty. Drop off person in Palm springs was very nice however

Was refused service because of a glitch in their reservation system.

Rental got canceled due to limited availability. I wont use budget anymore

Poor customer service

when I checked in at PS airport the worker there processed me really fast but never asked if I wanted a printed receipt or one sent by e-mail. she sent it by e-mail without asking what my preference was

EVRETHING WAS EXELENT

Great car. (With all the rental car challenges lately, I was especially happy with it.) Very good price, too, considering I dropped it off at a different location.

No car available- walked 30 minutes there and back. Waste of time.

Process was simple and smooth, and the car was FABULOUS!!!! Price was very good. I would rent from them again.

This was our second car that we had to pick up on our trip, they thoroughly went over the vehicle, took photos, and were very quick and efficient. Very friendly staff, took time to make conversation. Young guy who served us was very professional, and did an awesome job. We will definitely use this company again.!!! thanks for the 2022 Dodge Charger!!

Dear Sir my reservation has been cancelled upon Hertz solely decision why I’ve been charged. Please help and advise me with Your support to me as a user

Only thing that could have been better is that I didn't know the insurance I purchased through Kayak didn't cover everything, since in California you also need a life-insurance policy for drivers. That added another ~$20, which isn't much, so it wasn't a big inconvenience, just would have been nice to know beforehand. Maybe I missed it in the print somewhere.

We booked a rental car for Friday March 18th and Thursday March 17th in the evening we received a call that they did not have any cars available! Incredibly frustrating! We were stranded at our hotel, our expectation was that if we reserved a car there would be a car for us.

Could not pick up vehicle with my debit card. I had to cancel the reservation the day of and rent from Avis instead.

The location we went to had terrible customer service. Their website said they close at 4pm. We booked for a car pick up around 12 pm and I got to the location around 12:15pm. Come to find out they stuck a printed piece of paper on their door saying they close at 12pm. We did not receive a curtesy call saying they are closing early. No email from them either. When I got to the location, there were still employees inside that can clearly see me and another couple there who had a 12 pm pick up as well. No associate came to talk to us. No associate even acknowledged us. Later on we see them run out the back door really fast and lock up. I went up to someone to ask what was going on and all one of them said was “we are closed already.” Customer service was just absolutely terrible. Had there been better communication or at least a heads up that they planned on closing early, no one would have been upset but the way they handled everything was terrible and upsetting.

Anaheim branch doesn't offer after hours return which is very inconvenient. Hertz is also not able to change drop-off location for prepaid contracts. Only after calling them numerous times they offered me to change the location for an additional fee of $320.

My CRV didn’t have a USB port? I didn’t know cars were made without them now? Real hassle to travel and not have one available.

The whole experience from pick up to drop off was seamless. Whenever we saw any staff they were smiling and thanked us for using their rental company. We would definitely refer them to our friends and we would definitely use them again

Drop off at the San Francisco Airport was super simple