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Pros:Friendly, helpful staff. Reasonable prices.
Cons:Everything was great.
Pros:Love the service
Pros:I received a courtesy call that the car is NOT available!!
Cons:A better reservation service
Cons:I could have been notified that I could not use a debit card after spending 40 min in line an 30 dollars on an Uber
Cons:Honestly I really like Enterprise and the one in Anaheim on Harbor... hands down best customer service! The guys are so friendly to all customers from what I saw while waiting. They make it as easy for you to be in and out without wasting your time or theirs. I will most likely only be using enterprise for car rentals whenever needed. I will reccomend them to everyone!
Pros:Staff friendly and helpful. I forgot the remote control of my garage inside the car, and they kept it for me.
Cons:Unprofessional stuff, badly equipped mechanics that don’t care about cars.
8.8 Very Good
Pros:Car drove great!
Cons:Unexpected costs from insurance. They told me I didn’t have insurance for the trip right before I was leaving while I was standing in the parking lot. I unded up spending way more than planned and I’m really miffed about it. They didn’t explain how much more it was going to cost before I left. It felt a little bit like they tricked me.
Pros:The vehicle was ok, not the cleanest but, the drop off and complimentary shuttle at LAX was excellent.
Cons:Make sure you have a paper copy of your insurance or you will get a very hard time. We had no issues when we rented at the LAX location and no issues dropping off there but, the very rude man the Anaheim Avis/Budget rental office almost didn’t let us rent as he was angry we went through kayak and had no wifi for me to show him my insurance document. He was argumentative and down right rude. I will let people know not to rent from this location again. He racked the bill up as high as he could to make a buck!
Pros:Excellent help with info where to drop off. Great car for the money
Cons:All was great. The office is a little run down but gentleman at the desk was lovely and helpful
Pros:That the inside of the car was clean and there was a full tank.
Cons:When you book a car online they have the car you booked not make you take a $2 a day upgrade when it was there fault for not having the car in the first place. Also they need to train there employees to take better care of the customers and not let them stand in the lobby waiting to be checked out while they wait check everyone else out. And they could have washed the car saying it rained the day before is no excuse to give me a dirty on the outside car.
8.0 Very Good
Pros:Easiest drop off ever
Cons:Error when adding insurance
Pros:Car was good. It was clean.
Cons:The way the representative treated me at the counter. Whatever personal issues he’s having he needs to stop projecting them into clients. The way he treated me and my father was unacceptable. He was very condescending.
Cons:I brought the car back 15 minutes late and they charged me $32.33 more. RIPOFF
Pros:Great service, was in & out with my rental & drop off & got a free upgrade
Cons:Location is weird but at least it’s off the freeway
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Pros:They weren't open at all.
Cons:Accurate available times.
Pros:I showed up to the designated location to pick up my reserved rental car and found the branch closed. I had confirmed my reservation the day before. Other customers were showing up as well to drop off their vehicles but the building was locked. When calling Alamo's main customer support line, I was placed on hold for more than 30 minutes. The representative that helped us could not provide us with an answer as to why the location was closed. They did not offer any solutions other than to drive to a different location which would take us an additional 45 minutes to arrive.
Cons:Customer service on all levels. There are no guarantees with this company even when you have a confirmation number. I highly recommend using an alternative car rental company.
Pros:I liked nothing. This location was closed due to Covid 19, but on the website still allowed you to book rentals! We calling to verify and confirm only an automatic service was available. When we got to the office there was a note saying go to a different sister station to get rental services.
Cons:Any changes should be notified to customers right away!
Cons:They could not take my debit card, so I could not do business with them. I found another car rental place.
Cons:The car had only 1/2 tank of gas, but they checked me out saying it was full. They did not give me any paperwork identifying me as a valid renter. Likewise, there was nothing confirming rate. When I returned the vehicle they initially charged me for fuel, even though I returned the car with more!
Pros:Pick up location was convenient. First car had several dings/scratches, and the inside was dirty and stained. We asked for a replacement and received a different vehicle right away. Car wasn't super comfortable for a road trip, as planned, but it worked. Drop off was super easy.
Pros:Staff was very helpful and accommodating, offered a ride to and back rental office
Pros:I didn't like anything about renting from Hertz. They didn't have a car when they said they would. Their local agents did what they could, however their reservation service is a joke. I wasted an entire day of my vacation trying to get the car I had ordered and then had to take a smaller vehicle or not have a car. Hertz gave no compensation. What an absolute joke.
Cons:Hertz should change their name to Hurts! What a joke of a company to rent from! I have no idea how they have the reputation they have as a quality rental company!
Cons:I never got a confirmation email and no one had record of me renting a car. So I had to rent a car last minute from another company.
Pros:Easy to pick up and excellent service!
Cons:Great car, easy pick up and great overall experience!
8.4 Very Good
Pros:The staff at this location was excellent and went out of there way to try to find the perfect vehicle for me ... and the vehicle (Lincoln Navigator) was very nice.
Cons:I had wanted a 4wd for our family ski trip to Colorado, but they could not promise that the vehicle provided on my pick-up day would be a 4wd (and it wasn't). That just doesn't seem right. They were able to find a very nice large luxury vehicle (Navigator) for me that they brought in from another location that morning ... so I had to wait a bit for it (but no big deal). Fortunately, the lack of 4wd did not become an issue on our trip.
8.0 Very Good
Pros:Convenient location near to the hotel we were staying at.
Cons:The parking lot was a bit confusing; there were cars coming and going and no clear place to park the car I took (my wife dropped me off) to pick up the new car we were renting
Pros:Pick up took very long as they were quite unorganized. Drop off was a nightmare- they were supposed to be open by 9:30am and I waited until 12 noon (which was my drop off time) and they did not open their business. There was no one there yet they had a line of customers waiting out in the cold.
Cons:Organization, communication with customers, and promptness- no one took responsibility for today.
Cons:I was schedule to pick up the car on 11-22-18 at 8 am, they said they didn't open until 10am, I was there at 10:30am and waited an hour and no one ever showed up to give me the car. I never got to use the rental car.
Pros:The Anaheim location was great customer service. Van was clean.
Cons:Was not aware of mid day closure 12:30-2pm