Guest reviews
Overall rating
7.4
Good
Based on 274 reviews
Cleanliness
7.7
Comfort
7.8
Pick-up/Drop-off
7.0
Value for money
7.3
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
58
31
27
14
18
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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8.8
Cons: Drop off different than pick up gets expensive.
review from
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7.2
Cons: Rental price was competitive. Interior could have been cleaned better. We saw dog paw prints and hair.
review from
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10.0
Pros: Friendliness of the staff.
Cons: Nothing
review from
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10.0
Pros: Good value. Clean. Shuttle was quick. No complaints.
Cons: Had to wait about 10 minutes for shuttle due to COVID restrictions (only could allow certain number of people on each shuttle), which we understood.
review from
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7.2
Pros: nice customer service and good vehicle selection
review from
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10.0
Pros: I received a better car than what I was expecting.
Cons: The drop off process could be smoother. Not much instructions, but it was fine.
review from
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10.0
Pros: Friendly staff. I got a free car upgrade to and I really enjoyed the car. I was able to evaluate some new tech saftey features and the car was really comfortable. Also it was a hybrid so I didn’t have to pay as much gas!
Cons: Everything was great.
review from
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4.8
Pros: The people were friendly and willing to attempt to help.
Cons: My issues were a variety of things. When I was assigned a car I paid for, and everything greened great, we discovered that the cars keys had been lost after my bags were already loaded up. The next car that I was given was a Jeep Wrangler hardtop, that whistled loudly over 20mph, returned it the next day for a third car, a Nissan Pickup. Which was fine. When I checked out, the rate had gone up significantly and was told that they didn’t k ow what had happed and had to look into it. All well and good but I had a flight to catch and had to trust the staff would get it fixed for me. Eventually it did, but the process of this whole rental was not great even though the people were.
review from
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9.6
Cons: There was no owners manual in the car, for information on operation of the different modes of four wheel drive. There was not a snow brush or even an ice scraper. We got the four wheel drive vehicle specifically to go to the Mt. Hood/Government Camp area.
review from
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9.6
Pros: Everyone was great
Cons: All the other agencies have airport onsite kiosks except for Budget. I had to take a shuttle, which increased the time it took to get from and to the airport. I was not expecting this.
review from
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6.4
Pros: Easy process once I got to the counter
Cons: The wait, and false info that you are AT the airport. We waited 45min just to get to the counter and were told the pickup was at pdx, and it is not. You have to shuttle.
review from
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7.2
Pros: Proximity of car at pickup once paperwork was done. The agent was great.
Cons: The wait time was horrific. 40 min just to get to the counter. I understand being busy but there were things that could’ve alleviated the line.
review from
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