Book Budget car hires in Portland

Cons: I booked on Budget, not knowing they transferred me over to "Payless". Got on the Budget airport shuttle, stood in line for 20 minutes only to be told I was at the wrong location. I was told that, if I rented from this new location, price would be 3 times as much!! Back to airport, etc. I was livid. Returned the car 2 days early and wanted to request a credit. They were closed! Key drop off only. Horrible.

Cons: Waited in line for more than a half an hour even though we had reserved online. The only other complaint is that a Ford Escape was advertised, but it was a Subaru Outback or Crosstrek that was available. The Subarus just function more like cars than SUVs, and it didn't seem equivalent as advertised.

Cons: Very limited selection of cars in my class (intermediate). Had to pay extra for a decent car.

Cons: We booked a rental st PDX but when we arrived at Budget pick up at airport was told this wasn't the location and had to get taxi to the correct location away from airport. The clerk told us that this is happening more often cause to get cheapest rate Kayak redirected pick up to cheaper location away from airport.

Cons: The car pickup was extremely slow, and then we had to wait even longer so they could wash and clean the car, as no cars were ready for rental, even though they know how many cars were reserved for that day/time.

Cons: picked up at a place in town; we were 30 min late to pick up the car and it was not ready. Had to wait for her to wash it and clean it before we could get it. Car was still soaking wet when we drove off.

Cons: The service: they did not say that they had no shuttle service to/from the airport. I could've rented from one that had shuttle service. Ended up having to take Uber to go back to the airport (unnecessary added expense for the trip). Upon arriving, the guy at the counter said they did not have any of the type of car that I had reserved and offered me a tiny smart car. This is the first time I've been offered something smaller instead of an upgrade for them not having the car I reserved. When he did offer an upgrade, it was going to be for a extra fee. I also didn't appreciate having to do a self-inspection of the car for any damage. That's something the employee should do, or at least accompany the renter and do the inspection together (like at most other rental companies). I will not rent from that location when I visit the area again and definitely will not recommend them.

Cons: I asked for airport location I got out of the way downtown location cost me $46 cab ride to get to the right location I can't blame budget for that but it was very inconvenient

Cons: Taxi and walking

Cons: Bill estimate was $172 but actual bill was $300 and I have little idea why.

Cons: parking ramp was covered in pee and poop.

Cons: Prices.

Cons: Charged $60, $13 more than a full day, for being 30 min late.

Cons: see above

Cons: For some reason I ended up being charged almost $300 when the original amount was only supposed to be $128. What a rip off! I will never rent from budget ever again.

Cons: Kayak price listed was not accurate AT ALL. Agent couldn't even find my reservation when I first checked in, even with the confirmation number I was sent from Kayak. Addition of "insurance" listed on Kayak site was $9, but was $50 at the rental agency. Very confusing. Ended up paying roughly $80-$100 more than expected.

Cons: Only agency open on Thanksgiving was at the airport, and then was a 15 minute shuttle.

Cons: The guy in charge wasn't in the office. He tried to have me sign without inspecting the car (I found numerous scratches and dents that weren't marked). To top it off I asked if I could modify reservation to pick up/drop off earlier. He said it would be no problem, as long as I dropped it off before 24 hours was up. Ended up being charged double what the quote was, and having to argue with the manager at another location (where I dropped off) and calling in to customer service to get things fixed. Despicable dude in 330 Washington in Portland. Highly recommend to not use this company

Cons: When booking said it was at the airport but had to take a shuttle to get the car then waited in line for about an hour. Kept trying to up sell us on a different cars because only had a few ready. Chose an SUV for a bit more money but was a good deal. Car was not very clean even though it looked like they just ran it through the wash.

Cons: I called Budget from Amtrak on the afternoon before pickup to say that the train was going to be late. I was told that, if arriving after 6:30pm (which we did), to go to the airport Budget instead of the original place. They would have the car we ordered (the guy checked). So we did exactly that. Oops. Did not have the car we ordered. And wanted 2x as much for the cars there. We said 'Adios' and took a Lyft to Enterprise where we found a great car of the type we wanted for $50 less than the original Budget quote. Next time? We'll go straight to Enterprise.

Cons: Rental location was ID'd by address but no mention of location not being served by by airport shuttle since it was not their primary location. More importantly, the ID'd rental location apparently closes on Saturday at 2:00 but hours were not given in my advance rental info. I only found out about the need for a taxi to the secondary Budget location & their closing time when I arrived at the primary Budget location which is open 24/7.

Cons: Car was junky and kicked and heaved a lot, felt like it needed servicing

Cons: I thought I was renting at an airport location. I arrived and was told that I made my reservation at a downtown location and would cost at least twice as much to rent from the airport location. I took a cab downtown with my luggage, carseat, wife and child. Once there they let me know I would be unable to pick it up until my reserved time of noon (although I am fairly certain I made my reservation time at 10:30am, but had no proof of that). There were three staff people and a little wait at 10:30am. I returned at 11:45 and two gentleman were in a similar situation as me, hoping to get their car ASAP but would have to wait until noon. Since it was a hot tiny room I went for a walk instead of waiting and when I returned at 5 to noon the room was full and there was no order among those who have waited. Also, once the clock struck noon the computers all reset. It was after 1 pm before my car was rented. I could see a printout on the desk of the planned reservations. They knew the would get slammed at noon, why didn't they have more staff or just allow people who got there a little bit early to get their car sooner? The staff was helpful and patient considering what they were up against but the company was pretty terrible to allow this to occur. I thought Budget was a national company but I have rented from some hole in the wall type places that were more organized than this.

Cons: Pick up slow. Drop of people disinterested in helping getting us out of there. Chevy Equinox, which we had for a month, has poor visibility and turning ratio, making it clumsy (if not risky) to drive.

Cons: I'm really glad I was able to walk out with my reservation. The facility had a shortage of cars my day of pickup, but thankfully it was I was able to arrive early before the economy size cars had run out about the time I was schedule for my pickup. This half an hour early pick up of course threw off my intended drop off time to incorporate my early pickup time but reflected upon my estimated fees. My vacation plans were not thrown off and I was able to return the vehicle a few minutes before the exact to two-day mark. I believe others who had reservations the same day as me but later on did not have as much luck, the staff was able to clarify that reservations with second parties aren't necessarily guaranteed because of demand. I believe an additional follow up from Kayak with the renting facility and an email of warning would have been very helpful for these individuals who were unlucky enough to unfulfill their reservation.

Cons: We waited in line at the downtown portland office to pickup our car for 2 hours, some of which was in the rain with our suitcases. The two employees were overworked and said this was an average day!

Cons: The extra pricing, doubled the car rental fee.

Cons: Printer was suuuper old and slow. Took 45 mins to get checked out, even with only 1 person ahead of us in line. Not the employees' fault though; the computer systems and printer were ancient, a lot of it has to be done by hand, etc. Get with the times, Budget!

Cons: Eveyone was great Rental itself ran great!

Cons: Drop off location was not updatedonline

Cons: Car WREAKED of smoke. Had to pick up a client and they immediately smelled it. Unacceptable odor for a rental car company and I didn't have time to swap out cars.

Cons: Portland to San Diego, I was quoted a price of $347 for two days, sounded fair. I had to pay $550. If you are requesting a different drop off location then that fee should be listed.

Cons: Budget rep explained that our online insurance purchase was third party... Should have save the money and purchased at pickup Budget rep explained we would be driving through a storm and offered a choice of two different SUVs at an additional charge because of 4wd. Upon further inspection every available SUV on the lot was FWD. We don't appreciate the dishonesty.

Cons: The pick up was a joke. Wrong car, mix up on car, took over a half hour or more to check in.

Cons: Upon returning, the representatives at Budget tried several times to get me to drop off the keys and leave without a receipt, saying they would email it. I insisted upon receiving a paper invoice with the total charges. I had the rental agreement papers that i had signed upon pickup with me and put them on the counter, the representative took them off the counter and threw them away without asking me if she could even see them, and then proceeded to charge me $91 more than my quoted price and rental agreement. The money was refunded after my rental agreement was retrieved from the trash can, but I question the integrity of Budget car rentals due to the representative's actions of trying to get me to leave without seeing the charged amount and get rid of the papers with the correct prices.

Cons: When I made the reservation, there was no mention of extra mileage charges, which were revealed to me upon the return of the car. I am unimpressed with the way Budget advertised they're deals online without revealing all charges up front.

Cons: Nothing stands out.