Reviews for Budget in Portland
- All reviews 100%
Based on 100 reviews
12 Aug 2017
Pick up was super slow but drop off was super fast!
Pros: Car was as anticipated.
Cons: Not enough staff at pick up and one customer who was taking a long time before they called a manager to help. Frustrating wait. But the lady at drop off was super!!!
8 Aug 2017
Thank you Tatiana
Pros: Tatiana the service rep in Portland who helped me found a great deal and a great car from my road trip. Originally I was told driving from the US to Canada would be expensive as I am picking up and dropping off in another country. She was able to make it a smooth and easy process and upgraded me to a hybrid to use for the long road trip. Tatiana was great.
Cons: When I returned the car in Calgary the budget staff there overcharged me. I had to explain that I had returned the car early and needed to be credited for those dates. I had to do the math for them to show that I was being overcharged before they finally agreed and adjusted my total bill.
3 Aug 2017
Pros: Service was efficient and friendly
29 Jul 2017
Pros: Easy check-in & check-out. Car was clean but the windshield needed a little extra work (summer time bug juice).
Cons: Need an online database with all the different car manuals, sometimes just to tune the radio.
28 Jul 2017
Pros: Good price for an early booking, plus a new car. But..........read on.
Cons: I booked on Budget, not knowing they transferred me over to "Payless". Got on the Budget airport shuttle, stood in line for 20 minutes only to be told I was at the wrong location. I was told that, if I rented from this new location, price would be 3 times as much!! Back to airport, etc. I was livid. Returned the car 2 days early and wanted to request a credit. They were closed! Key drop off only. Horrible.
17 Jul 2017
Pros: Brand new Subaru Outback was a great car to drive.
Cons: Waited in line for more than a half an hour even though we had reserved online. The only other complaint is that a Ford Escape was advertised, but it was a Subaru Outback or Crosstrek that was available. The Subarus just function more like cars than SUVs, and it didn't seem equivalent as advertised.
15 Jul 2017
Very limited selection of car in my class (intermediate). V
Cons: Very limited selection of cars in my class (intermediate). Had to pay extra for a decent car.
15 Jul 2017
Pros: Quick check in - peppy VW
11 Jul 2017
Pros: Where we ended up getting car it was an excellent experience Where we dropped off the car it was an excellent experience
Cons: We booked a rental st PDX but when we arrived at Budget pick up at airport was told this wasn't the location and had to get taxi to the correct location away from airport. The clerk told us that this is happening more often cause to get cheapest rate Kayak redirected pick up to cheaper location away from airport.
7 Jul 2017
Pros: The price was very good.
Cons: The car pickup was extremely slow, and then we had to wait even longer so they could wash and clean the car, as no cars were ready for rental, even though they know how many cars were reserved for that day/time.
28 Jun 2017
Pros: easy drop off at the airport and good price
Cons: picked up at a place in town; we were 30 min late to pick up the car and it was not ready. Had to wait for her to wash it and clean it before we could get it. Car was still soaking wet when we drove off.
19 Jun 2017
Unsure if I will rent from them again....
Pros: The unlimited mileage, the price, and that's about it.
Cons: The service: they did not say that they had no shuttle service to/from the airport. I could've rented from one that had shuttle service. Ended up having to take Uber to go back to the airport (unnecessary added expense for the trip). Upon arriving, the guy at the counter said they did not have any of the type of car that I had reserved and offered me a tiny smart car. This is the first time I've been offered something smaller instead of an upgrade for them not having the car I reserved. When he did offer an upgrade, it was going to be for a extra fee. I also didn't appreciate having to do a self-inspection of the car for any damage. That's something the employee should do, or at least accompany the renter and do the inspection together (like at most other rental companies). I will not rent from that location when I visit the area again and definitely will not recommend them.
14 Jun 2017
Wrong pick up
Cons: I asked for airport location I got out of the way downtown location cost me $46 cab ride to get to the right location I can't blame budget for that but it was very inconvenient
20 May 2017
Pros: Easy return process and shuttle to airport arrived quickly.
2 May 2017
Out of the way
Pros: You have to pay taxi going and leaving as this location is about 4 miles from pdx
Cons: Taxi and walking
28 Apr 2017
Budget Car Rental, get experience!
Pros: My car was ready, clean, gassed up, drove like a dream, never had a mechanical issue and was super comfy. The people at Budget were unclear about where I could drop off the car at return but they teamed up, came through in the end and couldn't have been more genuinely concerned about my issue. I originally picked the car up in Downtown Portland. OR. At the end of my rental period, 9 days, i called Budget and asked if I could return at the airport, they said "sure". What they didn't say was that there were several locations they used near the airport and they didn't tell me which location would be best. So, I was driving from on location to the other using "maps" and one location was for trucks, one for repairs and maintenance, one for washing etc. Finally i said to one Budget employee that I was really getting late for my flight because of the drop off situation. He stopped what he was doing, called his boss who said to let me drop off the car right on the spot and that they'd get my receipt ready in seconds so i could leave. They did and it worked out well. No up charge. The location I dropped off the car at was not set up for returns but they made it happen and made it happen with joy. Nice folks!
26 Apr 2017
Pros: Excellent customer service. Friendly and helpful.
Cons: Bill estimate was $172 but actual bill was $300 and I have little idea why.
4 Apr 2017
Pros: great car with good gas mileage.
Cons: parking ramp was covered in pee and poop.
12 Mar 2017
Good experience. Get what you pay for. Nice
Pros: Nice car. Back up with a camera made me a fan.
5 Mar 2017
Pros: The people at Budget in Portland were incredibly sweet and gave me my pick of car options!
4 Mar 2017
Charged $60 for being 30 min late.
Pros: Pickup attendant was prompt
Cons: Charged $60, $13 more than a full day, for being 30 min late.
12 Jan 2017
Cons: see above
2 Jan 2017
$300 for a 24 hour rental. Not happy
Pros: I had reserved my rental prior to our vacation to Oregon for the Holidays. I needed to pick a car up in Portland and return in Eugene Oregon which ended up being a little pricier than I hoped for one day but I was willing to pay $128 for the convenience of the rental. I was shocked when I saw Budget had charged me almost $300 instead of what I was quoted!!
Cons: For some reason I ended up being charged almost $300 when the original amount was only supposed to be $128. What a rip off! I will never rent from budget ever again.
31 Dec 2016
Price listed on Kayak website radically different
Pros: Great car. Nissan Ultima. However, was never able to enable BlueTooth.
Cons: Kayak price listed was not accurate AT ALL. Agent couldn't even find my reservation when I first checked in, even with the confirmation number I was sent from Kayak. Addition of "insurance" listed on Kayak site was $9, but was $50 at the rental agency. Very confusing. Ended up paying roughly $80-$100 more than expected.
7 Dec 2016
Pros: Good service, fine almost new VW Jetta, easy tank fill up close by.
Cons: Only agency open on Thanksgiving was at the airport, and then was a 15 minute shuttle.
15 Oct 2016
Terrible service in portland
Cons: The guy in charge wasn't in the office. He tried to have me sign without inspecting the car (I found numerous scratches and dents that weren't marked). To top it off I asked if I could modify reservation to pick up/drop off earlier. He said it would be no problem, as long as I dropped it off before 24 hours was up. Ended up being charged double what the quote was, and having to argue with the manager at another location (where I dropped off) and calling in to customer service to get things fixed. Despicable dude in 330 Washington in Portland. Highly recommend to not use this company
1 Oct 2016
Long wait for a car
Pros: Got a great deal for an SUV.
Cons: When booking said it was at the airport but had to take a shuttle to get the car then waited in line for about an hour. Kept trying to up sell us on a different cars because only had a few ready. Chose an SUV for a bit more money but was a good deal. Car was not very clean even though it looked like they just ran it through the wash.
24 Aug 2016
Didn't honor terms once train was late
Cons: I called Budget from Amtrak on the afternoon before pickup to say that the train was going to be late. I was told that, if arriving after 6:30pm (which we did), to go to the airport Budget instead of the original place. They would have the car we ordered (the guy checked). So we did exactly that. Oops. Did not have the car we ordered. And wanted 2x as much for the cars there. We said 'Adios' and took a Lyft to Enterprise where we found a great car of the type we wanted for $50 less than the original Budget quote. Next time? We'll go straight to Enterprise.
24 Aug 2016
POOR timing & secondary location
Pros: Primary location agents saved me a lot of unnecessary trouble & expense.
Cons: Rental location was ID'd by address but no mention of location not being served by by airport shuttle since it was not their primary location. More importantly, the ID'd rental location apparently closes on Saturday at 2:00 but hours were not given in my advance rental info. I only found out about the need for a taxi to the secondary Budget location & their closing time when I arrived at the primary Budget location which is open 24/7.
8 Aug 2016
Pros: Staff was friendly and courteous
Cons: Car was junky and kicked and heaved a lot, felt like it needed servicing
27 Jul 2016
Budget should be more flexible when they know they
Cons: I thought I was renting at an airport location. I arrived and was told that I made my reservation at a downtown location and would cost at least twice as much to rent from the airport location. I took a cab downtown with my luggage, carseat, wife and child. Once there they let me know I would be unable to pick it up until my reserved time of noon (although I am fairly certain I made my reservation time at 10:30am, but had no proof of that). There were three staff people and a little wait at 10:30am. I returned at 11:45 and two gentleman were in a similar situation as me, hoping to get their car ASAP but would have to wait until noon. Since it was a hot tiny room I went for a walk instead of waiting and when I returned at 5 to noon the room was full and there was no order among those who have waited. Also, once the clock struck noon the computers all reset. It was after 1 pm before my car was rented. I could see a printout on the desk of the planned reservations. They knew the would get slammed at noon, why didn't they have more staff or just allow people who got there a little bit early to get their car sooner? The staff was helpful and patient considering what they were up against but the company was pretty terrible to allow this to occur. I thought Budget was a national company but I have rented from some hole in the wall type places that were more organized than this.
22 Jul 2016
Okay, not Good
Pros: Drop off lot easy to find.
Cons: Pick up slow. Drop of people disinterested in helping getting us out of there. Chevy Equinox, which we had for a month, has poor visibility and turning ratio, making it clumsy (if not risky) to drive.
20 Jul 2016
Clean rides but beware short supplies
Pros: I liked how the staff I was able to assist me fairly quickly when picking up my reservation. I believe I had the same treatment as the other customers despite being under 25 myself. They were patient with any questions on renting conditions I had before I signed anything. Before I left the lot, they did a thorough overview of any exterior damage on the vehicle with me and reviewed how to avoid additional extra charges upon my drop off (i.e. late return, return with less fuel than a initially provided, cleaning of interior).The car I was given had a clean and comfortable interior. Mileage in the car was low and ran pretty well with no issues while I was on the road. The return pamphlet was easy to read (clear language and normal-sized font), easy to fill out, it really streamlined my drop off visit.
Cons: I'm really glad I was able to walk out with my reservation. The facility had a shortage of cars my day of pickup, but thankfully it was I was able to arrive early before the economy size cars had run out about the time I was schedule for my pickup. This half an hour early pick up of course threw off my intended drop off time to incorporate my early pickup time but reflected upon my estimated fees. My vacation plans were not thrown off and I was able to return the vehicle a few minutes before the exact to two-day mark. I believe others who had reservations the same day as me but later on did not have as much luck, the staff was able to clarify that reservations with second parties aren't necessarily guaranteed because of demand. I believe an additional follow up from Kayak with the renting facility and an email of warning would have been very helpful for these individuals who were unlucky enough to unfulfill their reservation.
15 Jul 2016
Cons: We waited in line at the downtown portland office to pickup our car for 2 hours, some of which was in the rain with our suitcases. The two employees were overworked and said this was an average day!
10 Jul 2016
Pros: Pick up and drop off and shuttle employees were all fun, friendly and courteous while maintaining a professional demeanor!
6 Jul 2016
Pros: Easy pick-up and drop-off
Cons: The extra pricing, doubled the car rental fee.
28 Jun 2016
Super slow check in process, despite the employee'
Pros: Employees were extremely friendly and kind.
Cons: Printer was suuuper old and slow. Took 45 mins to get checked out, even with only 1 person ahead of us in line. Not the employees' fault though; the computer systems and printer were ancient, a lot of it has to be done by hand, etc. Get with the times, Budget!
18 Apr 2016
Cons: Eveyone was great Rental itself ran great!
23 Feb 2016
Cons: Drop off location was not updatedonline
19 Feb 2016
Pros: They took $15 dollars off of my $45 dollar rental.
Cons: Car WREAKED of smoke. Had to pick up a client and they immediately smelled it. Unacceptable odor for a rental car company and I didn't have time to swap out cars.
14 Feb 2016
Cons: Portland to San Diego, I was quoted a price of $347 for two days, sounded fair. I had to pay $550. If you are requesting a different drop off location then that fee should be listed.
25 Dec 2015
Kayak insurance is not Budget insurance
Pros: We got the car we wanted, worked out well overall.
Cons: Budget rep explained that our online insurance purchase was third party... Should have save the money and purchased at pickup Budget rep explained we would be driving through a storm and offered a choice of two different SUVs at an additional charge because of 4wd. Upon further inspection every available SUV on the lot was FWD. We don't appreciate the dishonesty.
19 Nov 2015
Cons: The pick up was a joke. Wrong car, mix up on car, took over a half hour or more to check in.
16 Nov 2015
Pros: Representatives did respond to my request to be charged the agreed amount, and refunded the erroneous extra charges.
Cons: Upon returning, the representatives at Budget tried several times to get me to drop off the keys and leave without a receipt, saying they would email it. I insisted upon receiving a paper invoice with the total charges. I had the rental agreement papers that i had signed upon pickup with me and put them on the counter, the representative took them off the counter and threw them away without asking me if she could even see them, and then proceeded to charge me $91 more than my quoted price and rental agreement. The money was refunded after my rental agreement was retrieved from the trash can, but I question the integrity of Budget car rentals due to the representative's actions of trying to get me to leave without seeing the charged amount and get rid of the papers with the correct prices.
2 Nov 2015
Pros: Small drop off location, easy to deal with.
Cons: When I made the reservation, there was no mention of extra mileage charges, which were revealed to me upon the return of the car. I am unimpressed with the way Budget advertised they're deals online without revealing all charges up front.
21 Oct 2015
Pros: Nice car, no problems. Everything ran smoothly
Cons: Nothing stands out.