8.0
Car had oil light on when we picked it upReviewed 29 Jun 2026
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2.0
They gave me a ridiculous rate because I need a bigger car since one I ordered couldn’t hold everything. I would have hoped they would work with meReviewed 29 Jun 2026
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4.0
For some reason, the location and time I selected was modified at some point when I was making the reservation. I had to cancel this reservation. I did not use Hertz because no cars were available when I tried to correct it.Reviewed 25 Jun 2026
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2.0
Hertz didn't honor the reservationReviewed 24 Jun 2026
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2.0
They overbooked people and had no cars available and force canceled our reservation less than 24 hours before pickup. Still fighting them for a refund. Avoid Hertz.Reviewed 24 Jun 2026
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2.0
The customer service at the Marriott in downtown Portland was poor. It was a long wait to pick up our rental, and nobody was there or answered the phone when dropping off our rental. It was difficult to pick up/drop off downtown, as it was in a parking garage in a different building from where you check in for the rental. The car wasn’t especially clean and was not full of gas.Reviewed 23 Jun 2026
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4.0
I had got what I thought was a fair deal for the price. I purposely requested a Ford Edge or equivalent. My brother had to pick the car up because we had flight delays. He was told that a ‘similar’ car would be a Toyota Corolla, etc. No go. We have four adults and luggage. The only vehicle he could get that was ‘similar’ was a Jeep Wrangler. Not a direct comparison. It did fit our luggage, but that vehicle is designed for off-road and a little highway: Seats are uncomfortable (my wife has bruises on her thigh trying to get out of back seat ), poor visibility (huge sensor on center of windsheild), poor gas mileage (18mpg at best). So, no, not really satisfied with Hertz.Reviewed 22 Jun 2026
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2.0
Canceled my reservation the day before our week long trip. No warning. No cars available?? Apparently 20 other cancellations. Customer service - your reservation was cancelled so you are free to rent from anyone now! Wow - thanks a lot.Reviewed 21 Jun 2026
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2.0
The car rental never happened. They were out of cars too rent. Thank you for nothing.Reviewed 13 Jun 2026
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4.0
There were 2 people waiting to rent cars when I got there. It took a very long time. Only one employee was out front. He was working hard but had to keep going outside trying to arrange vehicles. Finally, he got a little help from another employee. At one point a guy came in to return his car and said even though he had a car reserved, it took him 2 days to actually get a car. It took me 45 minutes-1 hour to get the car.Reviewed 29 Aug 2025
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10.0
It was smooth experience. Easy pick up and drop off. Great price.Reviewed 18 Mar 2025
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2.0
No employees was available when I called for two days. Never returned voicemail. Car description was incorrect in multiple ways making it difficult to find the car. No employee onsite in garage to assist. Car was thick with cigarette smoke and could not be driven for 2/3 of the rental time because it needed to air out. The weather was 30 degrees so driving with windows all down was not an option. I would appreciate a refund and if possible a future credit to have a different experience with Hertz as I could never say anything good about them or this entire experience.Reviewed 12 Feb 2025
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