Find reviews that mention:
2.0
Pros:Never rent with this company.Cons:Don't waste your time renting from Alamo. I reserved my car 5 months in advance. Two days before my pick up, they canceled my reservation without any communication what so ever, no call, no email, no text. I only found out my reservation was canceled because I called to see if I could pick up earlier. When I called, they first confirmed my reservation and then put me on hold. When the operator returned he then let me know my reservation was canceled, why I asked why, he said " I can't tell you why, there were no noteds put in". I then, asked why I wasn't notified that my reservation had been canceled, he stated he didn't know and couldn't tell me why. He then tried to find me a car at one of their companies and they were completely sold out. The cheapest rental he could find me was $1,300 dollars from a rental company I had never heard of. I spent hours looking for a rental two days before my trip and finally found one through Hertz 30 miles from the airport. Although I had to spend more money to shuttle to and from Hertz, I had a pleasant experience with them. Long, story short, if you are looking for a company that doesn't value their customers, rent from Alamo.Reviewed 30 Jun 2021
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8.0
Pros:Clean and comfortable carCons:Drop off was difficult to find. Long wait when dropping off. Car had tire sensor issue.Reviewed 28 Jun 2021
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6.0
Pros:Drop off was easy. I had a full tank of gas, but they still charged me a 31.00 gas fee!!Reviewed 8 Jun 2021
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10.0
Pros:Pickup and drop off were quick. They had an upgrade available for a fair amount more.Reviewed 15 Apr 2021
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4.0
Cons:Charged me 100 dollars for one day barely drove the vehicle and they still charged extra for less than one tick of gas being gone when it was barely at 7/8 on the full side.Reviewed 5 Feb 2021
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10.0
Pros:Car super cleanReviewed 6 Jan 2021
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9.6
Cons:counter person could smileReviewed 23 Nov 2020
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10.0
Pros:Drop off very easy.Cons:Not much.Reviewed 20 Sep 2020
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2.0
Cons:I didn’t use Alamo on my most recent trip. I used Thrifty and was overcharged. So, if you were to ask me about Thirty they would get this review.Reviewed 27 Aug 2020
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4.8
Pros:The staff were working exceptionally hard and we’re very pleasant and as helpful as they could possibly be.Cons:It took an hour and a half to get my car as the location was significantly understaffed. The employees were running around like crazy doing the jobs of 3 people.Reviewed 9 Aug 2020
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9.6
Pros:The reservation address was an off-site location near the Portland airport. I took an uber to get there only to discover the whole location was closed. Fortunately an employee was kind enough to drive me over to the airport. The car was waiting and ready to go. Easy check-in at the Albuquerque rental return location. The SUV was very comfy. I don't like driving, but it was fun to drive. Didn't drive like a brick. Felt more like a sports car.Reviewed 31 Jul 2020
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9.6
Cons:There was a spider in the driver's side visor. It was dealt with, but talk about a scare.Reviewed 29 Jul 2020
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