Guest reviews
Overall rating
8.0
Excellent
Based on 376 reviews
Cleanliness
8.4
Comfort
8.2
Pick-up/Drop-off
7.8
Value for money
7.8
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
88
41
27
16
18
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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5.2
Cons: I was overcharged! Not sure who is at fault but I will not be using that 3rd party service again.
review from
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2.0
Cons: We didn't appreciate wgeb you rent a car online you're not told that this company is away from the airport. That makes a big difference. We canceled our rental.
review from
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2.0
Cons: Our rental was non-cancelable under any circumstances. Apparently even Covid travel restrictions!
review from
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8.0
Pros: We waited for a very long time for the airport shuttle and finally had to Uber to the off-site location. When we got there we complained about the wait and were told it was our fault because the shuttle only comes when you request (we were never told this ) it at the Information desk at the airport. Well, we went to the Information Desk and found it unmanned!!! We tried to call Thrifty but only got a recorded message. The van we rented was clean and ready once we finally got there but our level of frustration was high.
Cons: If your pick up van is not going to circle the airport regularly then LET PEOPLE KNOW and provide a phone number that actually goes to the pick up location. Very frustrating!!! Will not rent from them again.
review from
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5.6
Pros: NOTHING, beside the car was
Cons: Given me the car we ordered and payed for.. We order a Nissan Rogue and got a Nissan Kicks. Could barely fit in.
review from
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4.4
Pros: The process was fairly efficient and we received our car in a timely manner
Cons: I had reserved a full size SUV and received what I consider to be a mid size...that was not expected or appreciated.
review from
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10.0
Pros: The staff was friendly and expedient. Pickup and drop off were super quick and easy.
Cons: I wish I had known while booking that whoever booked the rental would be the only driver unless we paid a fee. I ended up driving the whole time and I would have preferred my husband to be the driver but I wasn't able to add him without paying an additional $13 per day.
review from
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6.0
Pros: the drop off was easy--
Cons: the car wasn't what was shown in the photos-- it also had 'hertz' logos all over it so i paid to drive a marketing campaign-- the price went up upon pickup due to a 'mandatory insurance', i was directed to the wrong car initially and had to go back inside to say this key does not unlock this car.
review from
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10.0
Pros: Easy experience traveling to and from airport. All staff were helpful and nice. Car was ready and clean.
review from
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10.0
Pros: Staff was extremely helpful. I rented a van and wanted all the chairs folded down which they did for me.
Cons: Nothing.
review from
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6.0
Cons: We were unexpectedly charged for dropping the car off a day early. We didn’t know about the charge until we were emailed our receipt after dropping the car.
review from
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2.0
Pros: I never picked up the vehicle. My trip was canceled because of restrictions due to the Corona virus. I tried to contact customer service to request a credit and no one responded to my email. I couldn't get anyone on the phone. The customer service is woefully inadequate.
Cons: Respond to my email request for a credit for a future car rental. My inability to pick-up the vehicle was totally out of my control. If I can't receive a credit, I plan to never rent through Kayak or Thrifty again. I will also tell all my friends not to rent with you in the future.
review from
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- 25% of our users found a car hire from Thrifty in Portland for $48 or less
- Supplier choice car hires from Thrifty in Portland are around 44% cheaper than other car types, on average