8.0
Our check in experience was efficient and dropping the rental car off was easy. The vehicle was clean and it met our needs.Reviewed 14 Apr 2026
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10.0
Dropoff and pickup was excellent .. Car had stains on back seat .. Doors seemed heavy and would swing back when pushed open ..Reviewed 12 Apr 2026
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2.0
The pick up location closes at 4pm during the week and NOON on the weekends. This is not posted on any information given by Kayak, priceline or any confirmation email. There is no after hours number. So we were stranded with a toddler in the heat with no way to get the car we booked and paid for. We specifically booked a gas cars, only to be told they don’t have any available at pick up. The man working the counter was rude and unhelpful and tried to charge us 2x what our reservation quoted. Do not rent hereReviewed 8 Apr 2026
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8.0
all good except check in - payment kiosk wasn't working. Clerk had to try three different machines - not his fault. Tech error.Reviewed 8 Apr 2026
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2.0
Terrible pick up experience, did not communicate extra hold charge, car seat was not in car, took much longer to pick up. Poor communication.Reviewed 29 Mar 2026
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2.0
just awful. the line was long and slow. we decided to rent another car from another agency. that is how bad it was.Reviewed 18 Mar 2026
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4.0
about a 3 hour long line/wait to pick up the carReviewed 18 Mar 2026
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4.0
Price was the draw and at least the counter was still open and they had a car despite our much delayed arrival. Bad news: ridiculous wait to get the car (40 mins) and was not informed that car had significant crack in the windshield. Fortunately someone had written what was an apparently indecipherable note regarding this issue on a side window so we didn’t need to worry about paying for it.Reviewed 17 Mar 2026
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8.0
I arrived and as a result of ore checking l was in and out quickly after signing the contract, and was given a upgrade no chargeReviewed 2 Mar 2026
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8.0
We were given an electric vehicle instead of the gas one we booked. Apparently PSP was closed for two days and so Budget supplied this location with extra stock: all electric vehicles. We planned to travel with the rental and it was extremely inconvenient to be bound to the charging schedule of an electric vehicle. We drove for one hour and our charge was already under 50%. After charging the vehicle for about 20 minutes at a public parking charge station, we had gained only one extra mile. In the end we stopped at a different Budget location that were able to swap us with a gas vehicle. (Thank you to the Ontario International Airport staff). Please stop pushing electric vehicles in your rentals. They’re very inconvenient especially for folks who want to travel with their rental (which id guess is very common).Reviewed 26 Feb 2026
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2.0
Took 45 minutes at counter, then another 60 minutes to actually get the car itself.Reviewed 9 Feb 2026
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2.0
When I arrived in PSP the line to pick up the car was enormous. I waited in line for 30 minutes and it didn’t move. I didn’t have the time to waste on this, decided I couldn’t wait and left. Unacceptable. Took an uber instead.Reviewed 3 Feb 2026
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