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2.0
Awful. Save yourself stress and rent from another company besides Budget and Avis. Had a reservation and waited an hour in their line to get to the counter to be told they had no car for me. Waited 2 more hours with little kids after flying all day to be given a complete junker, literally, with half the handle missing and electrical wires hanging out near the foot pedals. Awful, awful, the staff were horrible too. Will never rent from them again.Reviewed 26 Jul 2023
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2.0
There was nothing to like. I made a reservation the morning before and when I got to the airport there were no cars left. What's the point of making a reservation if they aren't going to honor it??? NEVER WILL TRY TO USE THEM AGAIN.Reviewed 20 Jul 2023
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10.0
Everything was great with the exception that I was given a car with low tire pressure on the front left tire. That was an issue during my journey.Reviewed 18 Jul 2023
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6.0
The counter staff were fast and friendly but unable to provide a clear explanation as to why I was paying additional over what I already paid for the rental. I thought that when I paid through the website that I was done. Apparently there were still more more fees to be paid for the rental. The vehicle was low mileage, comfortable and relatively clean (film on the inside of the windshield that made clear vision sometimes difficult/dangerous. Drop off and transfer efficient and seamless. On a scale of 1-10 I would give my rental experience a 7.Reviewed 7 Jul 2023
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2.0
The guys in the front office were very rude from the time I walked into the office. I am not going back to budget again for any rentals.Reviewed 8 Jun 2023
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8.0
The child/infant car seat options were not great (understandable) and many were broken. I had to sort through quite a few to find a decent one. Other than that it was a great experience. Thank you.Reviewed 1 Jun 2023
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10.0
contract makes it hard to tell which number you should call if you need to change, also they use "extend" for any change even if the end date is moved upReviewed 30 May 2023
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10.0
No complaints whatsoever.Reviewed 10 May 2023
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2.0
Mileage limit I booked through kayak was not honored at the counter.Reviewed 27 Mar 2023
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10.0
The truck was not serviced before our pickup, I had to purchase a bottle of windshield washer cleaner because it was completely empty.Reviewed 24 Feb 2023
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10.0
Joseph the check in person was excellent and the pickup driver at the airport, Raleigh Durham was also excellent.Reviewed 12 Feb 2023
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6.0
Office was a mess. The car itself sucks. Run out of liquid for washing windshield in only few days. For couple times, there is a smell of burned when I braked. After 1 week, the car vibrated violently when I braked. When I returned the car 6 days earlier, I still was charged for fuel charge even though I fill the tank as much as I got the first day. The person who took care of the return never said anything or at least mentioned it. It could prevent all this wasting time for me to file a claimReviewed 10 Jan 2023
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