Pros: Convenient and easy
Pros: Staff was generally pretty helpful and tried to be as accommodating as possible. Felt like the value was good for what I paid. Got exactly what I ordered, ultimately.
Cons: We were given a van with at least 1 bald tire and probably needed some brake work done. We brought it back same day and received a different van that seemed to be in great shape. There was virtually no paperwork done to document the transfer so I'm still a little fuzzy if everything is going to work out in terms of money without a hassle; haven't gotten my receipt yet.
Pros: Swiftness and politeness
Pros: the fat mexican chick was very friendly
Cons: car didnt come w floor mats
Cons: The ac was not working in the vehicle
Pros: Drop off and shuttle were easy
Cons: They need to organize the movement of people in the building during the pick up process. It was basically impossible to social distance.
Cons: Please let folks know about the deposit when your looking at total cost on line. This should not be in the fine print. I experienced this wow feel and I saw many other customers do it too. Just a heads up if you really want us to have a great experience.
Pros: Staff was friendly but appeared understaffed creating long lines and lack of opportunity to try to get the most appropriate car.
Cons: Better transparency and options regarding the vehicle. I booked a VW passat or similar and received a Mitsubishi SUV. Not a bad vehicle, but I was looking forward to a sporty sedan, not a small SUV.
Pros: We got where we needed to go and back
Cons: The car needed an alignment, it was filthy upon receiving, and budget customer service was horrible
Cons: When we picked up the car we didn’t do a walk through so when we dropped the car off, the new haven location tried to accuse us of scratches that were not put on from us. We only the car for one day.
Cons: Communication was horrible. I called multiple times to get more information about how to catch the shuttle no response. The woman at the desk asked if my dad was my husband. She should have asked “ what is his relation to you?” When I dropped off the car the man telling me where to park didn’t not communicate where I was suppose to park. Also when I signed up for the car they should have told me that the person that’s driving has to be the one to rent the car on their credit card.
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No (according to our data)