Guest reviews
Overall rating
7.4
Good
Based on 43 reviews
Cleanliness
7.8
Comfort
7.4
Pick-up/Drop-off
7.3
Value for money
7.2
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Montreal Airport Branch stuff were amazing.
review from
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5.6
Pros: The car was new and clean.
Cons: We waited two hours in line at the airport to get the car, Budget and Avis are very badly organized, there were about 20 clients waiting for 2 employees. We got there at 7pm and only left with the car at 9pm...
review from
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6.4
Cons: the car we got was larger then we wanted and used a lot of gas, this significantly raised the expenses in our trip.
review from
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2.0
AVIS COUNTER SERVICE
Cons: the service at the counter was really bad, there was a line with 30 people waiting to pick up the rental and only one agent was there doing contracts, and no manager to talk to, also when returned car they charged for milage I never drove when I ask the agent why he told this is from the computer and if I don't like it I could come back another day when the manager is back, overall service is bad and I would not recumbent Avis or budget at Montreal airport
review from
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2.0
Cons: Charged me for a full day for exactly 4minutes. Their rep was busy so they decided to charge me. Not going there anymore. It s like a mafia no one wants to understand. They just need to charge extra. Mediocre service
review from
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10.0
Excellent
Pros: The guy at the front desk asking if I wanted to upgrade to a Janguar without hesitation. Good service, Good worker. Thanks buddy!
Cons: His partner looked like he didn’t want me to upgrade with a Jag. lol
review from
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6.4
Not given the rate I was quoted on Kayak
Cons: When I got to the dealer they told me this 3rd party system misquoted me
review from
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2.0
Pros: The car was a good little car
Cons: /The price was so out of line. I was made to believe the entire cost of my rental INCLUDING tax and fees was going to be under $100 for the entire 4 days. Instead , it was $76 just for the taxes.
review from
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10.0
Pros: Very much appreciated the upgrade!! Will always rent that way!!
review from
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2.0
OVERCHARGED
Cons: OVERCHARGED AND NOT VERBALLY NOTIFIED. FIRST CAR DEFECTED. CHARGED AR NO FAULT OF MINE.
review from
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10.0
Pros: Very roomy, clean, and smooth drive
review from
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6.8
Cons: Long wait times to pick up car.
review from