2.0
My friend had the car reservation. Car broke down and 2 women stranded on the highway. Budget wouldn't help us. Finally police officer helped us after we were left on side of major hwy 1.5 hrs.Reviewed 13 May 2026
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2.0
Horrible pick up. Not enough staff to help over 40 people in line to pick up cars. Computer with dot matrix printer takes at least 15 minutes to process each customer. Antiquated and too small of a rental car office and lot for such a right volume of customers. Unable to get car out of lot do to other cars being parked blocking rental pickup.Reviewed 4 May 2026
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2.0
More shuttles more staff more space 3-hour wait and total including 1 hour wait for shuttleReviewed 13 Jan 2026
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8.0
The line moved very slow but the rep who helped me, Martha, was very friendly and helpful.Reviewed 1 Dec 2025
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8.0
Very unorganized at the pick up, under staffed for a Sunday morning (busy with cruise ship customers), just gave me keys didn’t go over the car at all, car was not washed, outside was dirty and inside was clean. Drop off was very confusing, the Orlando airport drop off is not clearly marked it takes you to the Hyatt in front, directed me where to park and just yelled t everyone to leave keys in car, didn’t go over anything t drop off.Reviewed 21 Feb 2025
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10.0
Everything went smoothly, but long wait times, which can only be expected coming off a cruise. At least they had 4 people working the counter as opposed to 1 or 2 at many other rental places!Reviewed 9 Feb 2025
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2.0
Drop off was fine. The pick up experience was the worst that I have had with any company. We had a car reserved months in advance. Our car was reserved (and should have been ready) for 8 am. We waited in a short line, for over an hour. When we got to the desk, around 10 am, we were informed that they didn’t have any cars in. We would have to wait for a car and then wait for it to be cleaned. We had to wait an additional hour. This is unacceptable. We had a car reserved and they didn’t have one available until over 3 hours later than we reserved it for. The savings that Budget had. Over other companies was not worth my time. I would never recommend Budget, in this location, to anyone.Reviewed 1 Dec 2024
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4.0
Hour and a half wait, charged hidden “port” fees, not available car class. Drop off and price were good thoughReviewed 23 Sept 2024
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2.0
2 hour wait to get a car and the workers state that's completely normal. This needs disclosed to the customerReviewed 25 Aug 2024
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4.0
The vehicle and pick up were good. Shuttle service was very efficient to the port. However, a $9.99 port access fee was added to the bill. This was not parking the price that was booked originally.Reviewed 17 Mar 2024
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4.0
Bad car, charge 3x more than kayak quoted when i Got replacement car. Orlando airport budget rep was rudeReviewed 20 Nov 2023
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6.0
Pick up was a nightmare. Took over 90 minutes to line up and get a car. Took the Budget shuttle from the cruise port. It identified only as Budget and the driver didn't advise that there are 2 locations. Of course I was at the wrong location. Paid an additional fee so I could get a car after the longest wait. The guy behind the counter wanted me to buy the toll pass for $13 per day. Said there was no option of paying if I didn't have exact change and it would cost me $10 to $15 to get to Orlando from Port Canaveral, it cost me no more than $10 and each toll had a person that was there to give change. The toll from Disney to the airport $2.75. It would have cost an additional $70 had we bought the "toll plan" as recommended. If I spent $15, it would surprise me. Drop off was a breeze. Took all of 2 minutes and the interaction was pleasantReviewed 21 Oct 2022
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