Book Budget hire cars in Burbank

Reviews for Budget in Burbank

Recent reviews

Traveller rating

Excellent

11

Good

7

Okay

4

Mediocre

13

Poor

0

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get the carfriendly staff

returned the carpick up and drop

car availablenext day

car was cleancar was dirty

customer servicecredit card

8.0

Pros:Excellent vehicle and customer service!Cons:NothingReviewed 16 Jun 2017

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8.0

Good rental experiencePros:The ride was good when I got it.Cons:Long walk to the rental office. Long line to get the carReviewed 7 Dec 2015

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8.0

Pros:very quickReviewed 30 Dec 2016

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7.6

Pros:Easy. No surprises.Reviewed 26 Oct 2016

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2.0

Cons:I did not like looking for a car that wasn't there in the pouring rain three seperate times because they didn't assign me a car that was on the lot. I didn't like people who walked away and did not help, unless helping means confirming that a Kia is not a Chevy and a Jaguar in not a Hyundai. Thanks to the man who just got me a car and changed my reservation.Reviewed 23 Mar 2018

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2.0

TerribleCons:I made a car rental reservation for a convention I needed to attend over the weekend. I made the reservation online with my debit card and even called to make sure everything was ok and ready to go. Once I arrived to pick up the car In time to get to my engagement on schedule they refused to rent me the car because I did not have a returning flight and I was using a visa debit card. The same card that I used to make the reservation. Now when I talked to them on the phone they knew that I was local and was not flying in or out and made no mention of needing to have a credit card or a returning flight. When I asked to talk to the manager Brandy her or her team showed no signs of sympathy or willingness to help at all. Mind You I had 3 other people counting on me to pick them up. After me asking her any and all questions I could think of to resolve the issue and get on the road on time and expressing how unacceptable this was and how she was providing terrible customer service the only suggestion she made was for me to call another rental locations and see if they could help me there. I should have never been allowed to make a reservation with a card that they wouldn't accept or they should clearly state at the time of making the reservation that this card will only be valid for the reservation and a credit card will be needed at the time of pick up. $40 in lyft rides back and fourth and a lot of time wasted later I left without a car and no solutions or help from the team at Burbank Budget Rentals.Reviewed 18 Apr 2017

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10.0

Pros:staff was friendly drop off easyReviewed 3 Jul 2019

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2.0

I put LAX as the starting location and Kayak changed it to Burbank.Cons:I put LAX as the starting location and Kayak changed it to Burbank so I did not get my deal. I paid double. Also Budget did not tell me this, the price came up double and I had to ask why. Terrible customer service. I feel bait and switched! I'm very unhappy with this.Reviewed 5 Jul 2018

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10.0

Pros:sign in person was friendly and professionalCons:instruction from the return staff, only one person working and little communication given, but it worked okayReviewed 6 Mar 2019

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2.0

Cons:People receiving the car, we asked for the shuttle bus give us the WRONG information we almost miss our flightReviewed 7 Feb 2017

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2.0

The roadside assistance company made several mistaPros:The budget employees did a nice jobCons:The roadside assistance company caused me to mids my flight and to be stranded overnight. That company called to apologize 6 days later. They offered me 75 dollars for their error but this was hardly a consolation for my missed flight, the overnight hotel required and the chaos of the situationReviewed 19 Nov 2016

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10.0

Pros:The staff was efficient and knowledgeable. When I returned the car I dropped off the keys and was in an out which was helpful.Cons:Nothing I was in and out actually got an upgraded car For the price of the economy car I had reserved which was an unexpected and great surprise!Reviewed 12 Nov 2019

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• What is the most popular car hire from Budget in Burbank?

  Luxury (Audi A4 or similar) is the most frequently booked car hire type from Budget in Burbank.

• How many car hire locations does Budget have in Burbank?

  Budget has 2 car hire locations in Burbank. Take a look at our Budget hire location map to find the best car hires near you.

• Does Budget have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes