Guest reviews
Overall rating
7.3
Good
Based on 125 reviews
Cleanliness
7.5
Comfort
7.5
Pick-up/Drop-off
6.9
Value for money
7.3
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
27
10
9
3
18
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10.0
Pros: Easy Pick up,
review from
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2.0
Pros: Nothing
Cons: They could have paid another agency to provide a pickup which they claim to not have.
review from
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2.0
Pros: No not at all
Cons: Everything
review from
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7.2
Pros: Quick and easy.
Cons: All okay.
review from
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10.0
Pros: Staff was very accommodating.
review from
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9.2
Cons: All was good really. I thought dropoff was a bit confused. A number of signs said "just leave your keys and go" and then just as we were about to board the shuttle someone noticed it said to be sure to go inside and close out your contract. That's fine, but then the other signs were misleading
review from
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2.0
Pros: Nothing
Cons: My reservation was not in the Hertz system. This was after a car accident and they were out of cars that could fit my car seats. What’s to like? The Enterprise counter. That’s what’s to like.
review from
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5.2
Pros: The customer service at the counter and the ability to pick out my own car.
Cons: When I booked the car online, I booked it at LAX but when I arrived to pick it up, they said it was booked at Burbank. This did match the confirmation I received but not what was entered on the website. In the end, I had to pay over $100 US extra to get a car. I also took an extra hour.
review from
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9.6
Friendly staff ended up giving us a better vehicle.
Pros: Friendly staff answered our questions and worked to resolve any issues that came up. Nice vehicle in good shape. Super easy drop off.
Cons: Another customer was told to take the same SUV. But the staff did move us to a bigger and newer vehicle so it worked out well for us.
review from
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10.0
Kayak had wrong hours!
Pros: The Hertz employee was awesome, very nice considering we showed up half an hour after they closed.
Cons: Kayak gave wrong hours! Office was closed when we got there. Kayak gave me the choice to rent the car at 11:00 pm, yet they close early on weekends. Therefore Kayak needs to update that information.
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10.0
Pros: Quick Pickup & drop off. Excellent!!!
review from
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2.0
poor service
Pros: nothing. poor attitude, poor service
Cons: bad attitude, bad customer service
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Where can I find Hertz hire cars in Burbank?
Top tips for renting a car from Hertz in Burbank
- Economy car hires from Hertz in Burbank are around 17% cheaper than other car types, on average