Guest reviews
Overall rating
7.4
Good
Based on 3,938 reviews
Cleanliness
7.7
Comfort
7.7
Pickup/dropoff
7.1
Value for money
7.5
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
pick up and drop
car available
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airport location
great car
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car was great
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location was closed
rented a car
friendly staff
great experience
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10.0
Pros: Staff was very accommodating.
review from
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9.2
Cons: All was good really. I thought dropoff was a bit confused. A number of signs said "just leave your keys and go" and then just as we were about to board the shuttle someone noticed it said to be sure to go inside and close out your contract. That's fine, but then the other signs were misleading
review from
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2.0
Pros: Nothing
Cons: My reservation was not in the Hertz system. This was after a car accident and they were out of cars that could fit my car seats. What’s to like? The Enterprise counter. That’s what’s to like.
review from
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5.2
Pros: The customer service at the counter and the ability to pick out my own car.
Cons: When I booked the car online, I booked it at LAX but when I arrived to pick it up, they said it was booked at Burbank. This did match the confirmation I received but not what was entered on the website. In the end, I had to pay over $100 US extra to get a car. I also took an extra hour.
review from
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9.6
Friendly staff ended up giving us a better vehicle.
Pros: Friendly staff answered our questions and worked to resolve any issues that came up. Nice vehicle in good shape. Super easy drop off.
Cons: Another customer was told to take the same SUV. But the staff did move us to a bigger and newer vehicle so it worked out well for us.
review from
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10.0
Kayak had wrong hours!
Pros: The Hertz employee was awesome, very nice considering we showed up half an hour after they closed.
Cons: Kayak gave wrong hours! Office was closed when we got there. Kayak gave me the choice to rent the car at 11:00 pm, yet they close early on weekends. Therefore Kayak needs to update that information.
review from
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10.0
Pros: Quick Pickup & drop off. Excellent!!!
review from
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2.0
poor service
Pros: nothing. poor attitude, poor service
Cons: bad attitude, bad customer service
review from
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4.0
Cons: I was charged an additional $83 in taxes/fees at pick up!
review from
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5.6
Pros: Quick dropnoff
Cons: N/A
review from
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9.2
Pros: Awesome customer service and attention to customer needs
Cons: Mazda S3 not my type of vehicle, but what can we do.
review from
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2.0
Please contact me for the refund
Pros: Nothing. The experience was very time consuming and inproductive
Cons: Your webpage doesn’t work correctly and your refund options are very difficult to activate. After filling your online procedures to cancel the booki g just a 12 hours after the original booking following the realization that the collection point of the vehicle was not the airport terminal as needed, your webpage didn’t work and the numbers provided sent me direct to Herts who also couldn’t cancel the booking. I wish to be refunded immediately.
review from
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10.0
Pros: Staff was very accommodating.
review from
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9.2
Cons: All was good really. I thought dropoff was a bit confused. A number of signs said "just leave your keys and go" and then just as we were about to board the shuttle someone noticed it said to be sure to go inside and close out your contract. That's fine, but then the other signs were misleading
review from
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9.6
Friendly staff ended up giving us a better vehicle.
Pros: Friendly staff answered our questions and worked to resolve any issues that came up. Nice vehicle in good shape. Super easy drop off.
Cons: Another customer was told to take the same SUV. But the staff did move us to a bigger and newer vehicle so it worked out well for us.
review from
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10.0
Kayak had wrong hours!
Pros: The Hertz employee was awesome, very nice considering we showed up half an hour after they closed.
Cons: Kayak gave wrong hours! Office was closed when we got there. Kayak gave me the choice to rent the car at 11:00 pm, yet they close early on weekends. Therefore Kayak needs to update that information.
review from
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10.0
Pros: Quick Pickup & drop off. Excellent!!!
review from
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9.2
Pros: Awesome customer service and attention to customer needs
Cons: Mazda S3 not my type of vehicle, but what can we do.
review from
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2.0
Pros: Nothing
Cons: My reservation was not in the Hertz system. This was after a car accident and they were out of cars that could fit my car seats. What’s to like? The Enterprise counter. That’s what’s to like.
review from
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5.2
Pros: The customer service at the counter and the ability to pick out my own car.
Cons: When I booked the car online, I booked it at LAX but when I arrived to pick it up, they said it was booked at Burbank. This did match the confirmation I received but not what was entered on the website. In the end, I had to pay over $100 US extra to get a car. I also took an extra hour.
review from
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2.0
poor service
Pros: nothing. poor attitude, poor service
Cons: bad attitude, bad customer service
review from
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4.0
Cons: I was charged an additional $83 in taxes/fees at pick up!
review from
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5.6
Pros: Quick dropnoff
Cons: N/A
review from
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2.0
Please contact me for the refund
Pros: Nothing. The experience was very time consuming and inproductive
Cons: Your webpage doesn’t work correctly and your refund options are very difficult to activate. After filling your online procedures to cancel the booki g just a 12 hours after the original booking following the realization that the collection point of the vehicle was not the airport terminal as needed, your webpage didn’t work and the numbers provided sent me direct to Herts who also couldn’t cancel the booking. I wish to be refunded immediately.
review from
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Where can I find Hertz hire cars in Burbank?
810 S Victory Blvd, Hertz car rentals
Address
810 S Victory BlvdPhone
+1 818 841 8704FAQs about hiring a car from Hertz in Burbank
How many car hire locations does Hertz have in Burbank?
Hertz has 2 car hire locations in Burbank. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes