Pros: Easy Pick up,
Cons: They could have paid another agency to provide a pickup which they claim to not have.
Pros: No not at all
Pros: Quick and easy.
Cons: All okay.
Pros: Staff was very accommodating.
Cons: All was good really. I thought dropoff was a bit confused. A number of signs said "just leave your keys and go" and then just as we were about to board the shuttle someone noticed it said to be sure to go inside and close out your contract. That's fine, but then the other signs were misleading
Cons: My reservation was not in the Hertz system. This was after a car accident and they were out of cars that could fit my car seats. What’s to like? The Enterprise counter. That’s what’s to like.
Pros: The customer service at the counter and the ability to pick out my own car.
Cons: When I booked the car online, I booked it at LAX but when I arrived to pick it up, they said it was booked at Burbank. This did match the confirmation I received but not what was entered on the website. In the end, I had to pay over $100 US extra to get a car. I also took an extra hour.
Friendly staff ended up giving us a better vehicle.
Pros: Friendly staff answered our questions and worked to resolve any issues that came up. Nice vehicle in good shape. Super easy drop off.
Cons: Another customer was told to take the same SUV. But the staff did move us to a bigger and newer vehicle so it worked out well for us.
Kayak had wrong hours!
Pros: The Hertz employee was awesome, very nice considering we showed up half an hour after they closed.
Cons: Kayak gave wrong hours! Office was closed when we got there. Kayak gave me the choice to rent the car at 11:00 pm, yet they close early on weekends. Therefore Kayak needs to update that information.
Pros: Quick Pickup & drop off. Excellent!!!
Pros: nothing. poor attitude, poor service
Cons: bad attitude, bad customer service
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Burbank.
Hertz has 2 car hire locations in Burbank. Take a look at our Hertz hire location map to find the best car hires near you.