Guest reviews
Overall rating
7.6
Good
Based on 2,361 reviews
Cleanliness
8.5
Comfort
8.2
Pick-up/Drop-off
7.8
Value for money
7.8
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
-
2.0
Cons: The car was old, the cost was high, and the check-in was the WORST!! They had five people standing around and it took me an hour to get a car!
review from
-
5.2
Cons: The two hour wait at pick up was RIDICULOUS. Avis has TERRIBLE customer service.
review from
-
6.0
Pros: Poorly trained staff, tried to upsell insurance even though I’d already purchased some insurance on kayak site (agent told me that was worthless). At checkout they tried to charge me $660 for $330 quoted charge. Took a half hour to get “preferred customer” counter to reinstate quoted price.
Cons: CHECK YOUR FINAL RECEIPT BEFORE LEAVING LOT. Poorly trained staff on front and back end (at SFO and PDX), rude manager, and worst of all they double-charged me when I brought the car back. Took half hour at “preferred customer” counter to get them to take double charge off and charge quoted price
review from
-
7.2
Cons: SFO is an expensive airport to rent a one way vehicle
review from
-
9.6
Cons: Clarity around terms “preferred”
review from
-
10.0
Good car to value ratio
Pros: Car was a good brand and good quality.
Cons: nothing.
review from
-
4.4
Cons: Upon arrival to SFO, we waited over an hour in line to check out. There were only 2 people available to assist customers and only 6 people ahead of us. For each party, it took between 10-15 minutes to finalize the reservation. The only questions I was asked were about insurance and gas. Otherwise, the person checking us out just typed on the computer for 10+ minutes. I will not use Avis again nor will I recommend it. I will use a company that just has a kiosk.
review from
-
6.4
More expensive than anticipated
Pros: Convenient pickup / dropoff, good vehicle
Cons: Far more expensive than I anticipated, with many fees and extra charges
review from
-
6.8
Slow tellers and fast salesmen
Pros: The cars were clean and new
Cons: The line was so slow because the tellers at the airport for pick up or chitchatting with customers and taking up too much time. When I did find a tell her to help me he did do everything really fast but then upsell me on a fancier model car and didn’t explain the total cost at the end which caught me by surprise so I eventually the next day return the car that I didn’t need
review from
-
9.2
Avis had the best car rental deal in town
Pros: We got ourselves a full-size sedan to travel up and down the Pacific coast, and the car handled great. The car, a Toyota Camry, also was able to accommodate all of our hefty luggage with no problem. The Camry was stingy on gas, which saved us a lot of money when we had to fill it up upon its return to the Oakland airport. The young lady there was very helpful in getting us on our way to the shuttle, too.
Cons: Avis needs to let people know that it's located inside the Hilton. The mailing address is completely misleading, and there is absolutely no signage to help you find the place or to distinguish it from all the other car rental places on O'Farrell Street. Also, the woman behind the pickup counter kept trying to upsell us to an SUV after the sedan was already paid for and reserved. Don't do that, especially when the SUVs are gas hogs and gas is over four bucks a gallon!
review from
-
10.0
Awesome
Pros: The easy pick up and drop off. The car itself was fantastic. Great on gas and comfortable to drive. The price was also awesome.
Cons: N/a
review from
-
3.6
Cons: Kayak doesn’t offer an option to skip the line so we had to wait an hour just to show our drivers license. Additionally I had called customer service in advance to change my reservation to pick up the car at 11 instead of noon and was told no problem but the agent wanted to charge me an additional day even tho I was only going to have the car 8 hours total
review from
-
9.6
Cons: Clarity around terms “preferred”
review from
-
10.0
Good car to value ratio
Pros: Car was a good brand and good quality.
Cons: nothing.
review from
-
9.2
Avis had the best car rental deal in town
Pros: We got ourselves a full-size sedan to travel up and down the Pacific coast, and the car handled great. The car, a Toyota Camry, also was able to accommodate all of our hefty luggage with no problem. The Camry was stingy on gas, which saved us a lot of money when we had to fill it up upon its return to the Oakland airport. The young lady there was very helpful in getting us on our way to the shuttle, too.
Cons: Avis needs to let people know that it's located inside the Hilton. The mailing address is completely misleading, and there is absolutely no signage to help you find the place or to distinguish it from all the other car rental places on O'Farrell Street. Also, the woman behind the pickup counter kept trying to upsell us to an SUV after the sedan was already paid for and reserved. Don't do that, especially when the SUVs are gas hogs and gas is over four bucks a gallon!
review from
-
10.0
Awesome
Pros: The easy pick up and drop off. The car itself was fantastic. Great on gas and comfortable to drive. The price was also awesome.
Cons: N/a
review from
-
7.2
Cons: SFO is an expensive airport to rent a one way vehicle
review from
-
6.8
Slow tellers and fast salesmen
Pros: The cars were clean and new
Cons: The line was so slow because the tellers at the airport for pick up or chitchatting with customers and taking up too much time. When I did find a tell her to help me he did do everything really fast but then upsell me on a fancier model car and didn’t explain the total cost at the end which caught me by surprise so I eventually the next day return the car that I didn’t need
review from
-
2.0
Cons: The car was old, the cost was high, and the check-in was the WORST!! They had five people standing around and it took me an hour to get a car!
review from
-
5.2
Cons: The two hour wait at pick up was RIDICULOUS. Avis has TERRIBLE customer service.
review from
-
6.0
Pros: Poorly trained staff, tried to upsell insurance even though I’d already purchased some insurance on kayak site (agent told me that was worthless). At checkout they tried to charge me $660 for $330 quoted charge. Took a half hour to get “preferred customer” counter to reinstate quoted price.
Cons: CHECK YOUR FINAL RECEIPT BEFORE LEAVING LOT. Poorly trained staff on front and back end (at SFO and PDX), rude manager, and worst of all they double-charged me when I brought the car back. Took half hour at “preferred customer” counter to get them to take double charge off and charge quoted price
review from
-
4.4
Cons: Upon arrival to SFO, we waited over an hour in line to check out. There were only 2 people available to assist customers and only 6 people ahead of us. For each party, it took between 10-15 minutes to finalize the reservation. The only questions I was asked were about insurance and gas. Otherwise, the person checking us out just typed on the computer for 10+ minutes. I will not use Avis again nor will I recommend it. I will use a company that just has a kiosk.
review from
-
6.4
More expensive than anticipated
Pros: Convenient pickup / dropoff, good vehicle
Cons: Far more expensive than I anticipated, with many fees and extra charges
review from
-
3.6
Cons: Kayak doesn’t offer an option to skip the line so we had to wait an hour just to show our drivers license. Additionally I had called customer service in advance to change my reservation to pick up the car at 11 instead of noon and was told no problem but the agent wanted to charge me an additional day even tho I was only going to have the car 8 hours total
review from
Other suppliers in San Francisco scored
- 8.3/10 National car hires in San Francisco
- 7.8/10 Budget car hires in San Francisco
- 6.8/10 Hertz car hires in San Francisco
- 5.9/10 Fox car hires in San Francisco
- 7.8/10 Thrifty car hires in San Francisco
- 8.8/10 Alamo car hires in San Francisco
- 8.7/10 Enterprise car hires in San Francisco
- 7.7/10 Sixt car hires in San Francisco
- 7.6/10 Dollar car hires in San Francisco
- 5.2/10 Economy Rent a Car car hires in San Francisco
Where can I find Avis hire cars in San Francisco?
780 McDonnell Road, Avis car rentals
Address
780 McDonnell RoadPhone
+1 650 877 6780Top tips for hiring a car from Avis in San Francisco
- Compact car hires from Avis in San Francisco are around 49% cheaper than other car types, on average
FAQs about hiring a car from Avis in San Francisco
What is the most popular car hire from Avis in San Francisco?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Avis in San Francisco.
How many car hire locations does Avis have in San Francisco?
Avis has 6 car hire locations in San Francisco. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Avis offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes
