Book Avis hire cars in San Francisco

Reviews for Avis in San Francisco

Recent reviews

Traveller rating

Wonderful

22

Very Good

8

Good

6

Okay

11

Fair

3

Mediocre

0

Poor

20

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car was cleannext day

get the carcustomer service

car availabledrop off location

pick up and dropgreat experience

friendly staffcar smelled

6.0

Had to fill up oil, part-time frozen monitor screen quick customer service response but not willing to fully admit to the inconveniencesReviewed 7 Jan 2023

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2.0

Waited for two hours to get the car! Their system is slow, their service is not optimal nor friendly! Just bad experience for a lot of money! Will not use them again.Reviewed 6 Oct 2022

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4.0

Cranky staff…. Customer service in fixing an issue was non existentReviewed 22 Aug 2022

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8.0

Good experience. Need to be careful as Tenderloin neighborhood is not the safest one.Reviewed 16 Aug 2022

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2.0

Got to the address where I was supposed to pick the car up. It was the correct address of the booking, but they said I would have to go to another place entirely as the booking was held at a different unit. Got to the other unit and the staff weren't overly helpful or friendly. Using their mobile phones behind the counter while I was trying to collect my booking. I did get given an upgrade as they didn't have available the car that I had booked, which was good. However my card was also charged a sum of $250 which stayed on my account for a while before disappearing, which worried me that they then had charged me for the upgrade. I had already paid in full in advance. Then on return there was a change to our flights. It meant we would need to leave the car back a little earlier (not later). Still at the reasonable time of 9.30-9.40 am indtead of 12 noon. For doing this and taking the car a shorter time I was charged $154 fine. A number that feels completely picked out of the sky, and just preying on people. Considering how unreliable airlines have been following the pandemic with the ability to stick to airline schedules, I find this fine particularly disgusting. All it serves to do is give the company MORE time to have the car ready for the next person, as usually there is a problem that they don't have the car/car type you ordered. It wasn't my first disappointing car hire experience, and I'm sure it won't be my last. Overall, the best thing about it was that the cost still was at what I'd consider a good level (for the initial booking, I in no way am referring to the extortionate fine). Would not use Avis again on principle, even if other companies would do the same thing. I just don't think they deserve anymore of my money.Reviewed 2 Aug 2022

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2.0

It took 3 hours to pick up the car 😩. And then the car I reserved was not available. The agent was great - but things are clearly broken at Avis.Reviewed 22 Jul 2022

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2.0

2 hrs queuing at the airport for the car. Walk down to the car and find someone else sitting in the car - it had been double allocated. Get another car - more time wasted. Notice an electric fault after a couple of days. Have to go and excahnge for another car. Then looked on AVIS website and notice I've been given a smaller car than the one I ordered (so many different models of SUV in the USA had no idea which was small/standard size until I checked online). Call customer service and get sent to a site 20/30miles away only to be told when we arrived they only gets cars once they've been ordered - no spare stock. Have to drive another 30miles to an airport location to finally pickup the car size I had paid for! Towards the end of the rental, the 'Requires Service' light came on, then while in Yosemite the 'low engine oil' light came on - had to find a service station to top up the engine oil!Reviewed 13 Jul 2022

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10.0

the check in and check out were a breeze. i wish the smudges on the console buttons and windows were wiped down, but it was otherwise clean.Reviewed 11 Jul 2022

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10.0

I didn't have any negative experiences with the car or the rental location, but I do wish it had been made clearer that the location was non-airport. I rented under the impression that it was, and then had to travel to pick it up when I arrived in San Fran.Reviewed 21 Jun 2022

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2.0

Could not even get my car because the line was miles longReviewed 21 Jun 2022

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10.0

Very efficient front desk help.Reviewed 19 Jun 2022

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10.0

Ordered a “normal” car and they rented us a hybrid. With gas at $7 a gallon the difference paid for the car rental. Thank you, Avis!Reviewed 4 Jun 2022

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• What is the most popular car hire from Avis in San Francisco?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Avis in San Francisco.

• How many car hire locations does Avis have in San Francisco?

  Avis has 6 hire locations in San Francisco. Take a look at our Avis hire location map to find the best car hire near you.

• Does Avis have a car hire location at the airport: San Francisco airport (SFO)?

  Yes

• Does Avis offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes