Book Thrifty car hires in San Francisco

Cons: One hour wait in line to pick-up rental at SFO.

Cons: CHARGES AMOUNTED TO MUCH MORE THAN BOOKING QUOTE. WILL NOT GO WITH BUDGET AGAIN. WHY PAY MORE FOR BUDGET?

Cons: old small car not what I expected

Cons: The counter staff at SFO airport was so pushy. He kept trying to sell my additional insurance (using scare tactics). Even after I told him that I have my own health insurance and my credit card covers the insurance. He started quoting me the law. He said that by Californian law, everyone has to get insurance. But he also said that if I don't want to, I can not get it. Made it sound like I am choosing to break the law. Final decision, I did not get it.

Cons: Pickup location at San Francisco Airport was confusion. Trying to find the pickup desk versus pickup keys was an adventure.

Cons: When we got to Thrifty at 12:30pm for our 1pm reservation. There was a 2-hr wait for any car because they'd overbooked and gave up all the cars. When I asked if they had an alternative location or if another place would honor the same price, we got no help. We had plans and hurriedly used enterprise CarShare, which was twice the price.

Cons: A/C did not work properly. I was charged $72 for tolls which it is outrageous. I will contact Thrifty on the toll charges. I only pass one toll(San Mateo) on the way back from Yosemite Nat'l Park.

Cons: I returned the car two days early and was charged an early return fee.

Cons: no one was there when we dropped off the car and more instructions on what to do in that situation would've been helpful

Cons: When I did the reservation I was told I was going to pay US$48 and I ended up paying more than double. I told the Thrifty guy where I was driving and he told me I should get the daily toll-pass, which I only used once, so I felt ripped off...

Cons: I didn't want the insurance on the car and said no. When I checked out it was on the bill and was told there was nothing I could do about it because it was after I returned it. I wasn't focused on the contract I was just trying to get home to a celebration of life for my father.

Cons: Wait time. A classic case of a company with no reason or desire to innovate in order to be better for their customers. Car and price were fine.

Cons: Had to go a few extra steps to ensure that scratches were noted in advance of taking the car. I was too picky, what I noted was nothing to Thrifty. And, although they were minor, I did not want anything pre existing attributed to me.

Cons: I was hoping for something more then the cheapest option when booking the "special" car and paying a bit more to be surprised.

Cons: The gas in the car was less than quarter tank when picked up. Also damage on the trunk. Not inspected when I left the airport and I had to call the 800 number to document.

Cons: I was supposed to drop off my car at the downtown location after it closed, which I was told I could do an after hours drop off no problem. That wasn't true, so I had to drive down 20 minutes to the airport to drop it off and take a cab back downtown. The original drop off was 2 blocks from my hotel. Not the end of the world but added like 1-1.5 hours to an already long day.

Cons: Did not have enough people waiting on incoming vehicles. 1 person was covering 6-8 cars waiting.

Cons: Didn't appreciate how the agent up sold services and did not tell us about all the additional taxes

Cons: None

Cons: After dropping my car off I had to take the shuttle train to the airport and then a shuttle bus to my hotel. To many connections late at night for my taste. P. S. I don't Uber.

Cons: Price was bigger then expectation.

Cons: I know that Thrifty is just passing along the taxes and fees, but sheesh! That's just plain rediculous.

Cons: Poor representation of actual product.

Cons: Toyota Yaris difficult to adjust seat. CD player not very user-friendly. No controls to adjust mirrors. Had to reach outside the window to adjust driver side mirrors.

Cons: They charger me different at the end , final price was t when settle but it took me some fighting

Cons: The pick up process was way longer than it needed to be. The agent did not have any of my information and asked me if I canceled? She had to redo everything and it was after midnight with our 3 kids we just wanted to get the heck out of there.

Cons: Paul at SFO added on a ton of extra charges to our rental that we didn't need. He didn't explain anything before doing so, which caused our bill to double. We wish he would have better explained everything - especially in telling us not to fill the tank before dropping the car off. We knew we needed to fill it and thankfully we did. We didn't appreciate being mislead after getting off a cross-country flight.

Cons: Best car rental my husband and I have ever had

Cons: There were ants in the car

Cons: I booked a 4x4 and called them to make sure it's available before I went to pick it up and all was good, but when I got there, they said it was the mistry car and I need to pay $50 more to get the one I wanted

Cons: Overall pick up experience was horrible.

Cons: No signs saying what to do or where to go - we got there really early in the morning and had to wander around the parking garage a while before finding the kiosk.

Cons: Car had over 30,000 miles on it but never had any issues. Clerks strongly over sell which is offensive. Take advantage of less experienced.

Cons: First car I got had electrical issues, the side mirrors could not be regulated and the radio didn't work, I had to go back to airport to get a new car- that was annoying.

Cons: The first car I was given had an engine coolant error light. When I returned to the kiosk, the attendant attempted to convince me that this was normal for Toyotas that haven't been driven for a while (I own a Toyota; I know this is false). The second identical car I was given was improperly cleaned and smelled like fast food -- in fact, I discovered two French fries on the floor of the back seat!

Cons: Signage getting back to SFO was confusing off 380

Cons: The windshield wipers didn't work well, made lots of noise and were skipping when they were on in the awful rain we had. The fog in the windows was hard to get rid off which made it dangerous to drive. I think this car was old for a rental, given the price we paid. It was low season, the price should have been lower.

Cons: There was a long line and the representatives were trying to sell everything to people, so one person can take 20 min to get the car. Very poor experience.

Cons: Originally given a 2006 Chevy and was told it was a 2016. Staff argued with us stating he knew his fleet. Very poor customer service.

Cons: The wait time to pickup my car was considerable. And while the staff was very curtious and friendly, the wait made my experience less than awesome.

Cons: Despite having a reservation for a type of car and the correct time, there were NO cars available and I was told I would have to wait at least an hour. I instead rented a different car for more money.

Cons: They added fees which doubled the Kayak price

Cons: Nothing

Cons: There was a very long line at the airport to get the vehicle even with a reservation. It took over 30 minutes or more of waiting in line, even with a reservation.

Cons: Toll tag is $12/day to use not including the cost of the toll. Nice convenience feature but didn't use due to the excessive cost.

Cons: No room for luggage

Cons: Too few agents at the time

Cons: The representatives were super rude. They don't even have real people working, just "live agents" that live in another state that can easily hang up on you whenever they want (like they did two times to me). My pick up time was 3pm and drop off time was 3pm, but since I picked it up at 2:57, they wanted to charge me for another day until I asked about it. They also stressed to fill up the gas tank within 10 miles and to keep the receipt, but when we were returning the car, the person said it wasn't necessary.

Cons: When we rented the car, they tried to get us to upgrade the car model and insurance price. I asked how much the extra insurance was, and the salesman quoted something like "$XX versus $XX" (can't remember exact amounts) but didn't clarify that this was per day. The way it was stated sounded like it was a quote on the difference in the total for us to have the car three days. Also, they try to upsell you like it's not a big deal. THE PRICE WE PAID WAS MORE THAN DOUBLE THE AMOUNT QUOTED ONLINE. Granted, we upgraded insurance not knowing it was per-day increased, and the guy told us the seats dont fold down in a normal midsized car, which I doubt, but we were in a hurry and didn't have time to check.

Cons: The pick up drop off place was a bit confusing to find and difficult if someone is picking you up after you drop the car off. Be sure to research beforehand so you don't get confused.

Cons: when I was at the desk the agent asked me if I wanted to prepay gas. I told her I didn't think I would use a full tank. she went on and on about how they raise the price near the airport etc etc then pulled out a map and asked me where I was going. I showed her and she assured me I would use a full tank so I went ahead. when it became clear I would not even come close to using a full tank (I used 1/4) I called and the man who answered told me he would make a note to reverse the charges when I returned the car. I found the agent at the counter to be very disingenuous.

Cons: Reservation was not honored. Discount price was also promised and now I have to inconveniently call customer service again*

Cons: Line was 45 min to get rental Overcharged upon return. Had to go back and have the charge adjusted.

Cons: no acceleration in this jetta

Cons: line to pickup is ridiculous

Cons: The outrageous price they charge to put gas in the tank if you are unable to at drop off

Cons: Not so good communication on car pickup. Counter person said keys were in car, which was a LOOOOONG way from the counter and garage station. Had to walk back to garage station to get keys then baaaack to car. Also, NO mention of what to do with tolls - had to use Golden Gate Bridge and others, but no one mentioned what to do - PLEASE be better about communicating that Thrifty!

Cons: I informed the lady at the kiosk that the bluetooth was not working and she told me , "well you have to figure it out," and informed me that there was nothing she could do. The worst service reaponse ive experienced of any realm.

Cons: It smelled musty

Cons: difficult to figure out where to go to pick up the car - partly a signage issue in the main terminal and rental car center unclear where to line up for Thrifty - again a signage thing

Cons: I was not able to get the car and still lost the insurance money on my account. When we arrived at the counter they would not let us take the car. I will never use this service again!!

Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .

Cons: Pieces of the car were melted within the interior. I'm not sure why, but it was odd to be given a melted car. Also, the car had exterior damage from other drivers that hadn't been repaired, but otherwise the car worked and was in decent condition. Definitely a budget car.

Cons: Rental process was very disorganized! We were sent up and down floors . Will try another rental next time!

Cons: The insurance did double the cost of the rental, which was surprising and annoying. Other than that, everything was pretty good.

Cons: The cruise control lever had been removed - I like to use cruise control.

Cons: Na

Cons: Counter staff were polite and responsive but had been either trained and/or incentivized to hard sell damage waivers, gasoline, and other add-ones to tourists, many of whom seemed confused and overwhelmed. Hard selling was really over the top with stuff about being stranded and helpless, etc.

Cons: 2 hours waiting in lines - not acceptable

Cons: Waited a long time at the counter at san francisco and again at a different counter to get keys to car. Took a lot longer to get car than anticipated after reserving it.

Cons: The line to pick up the car took an hour.

Cons: Stood at check in line for 1 hour and then spent almost 15 minutes at counter listening to up sales and then having to argue to get the Kayak quoted rate.

Cons: I had to wait 1.5 hours for my car. There were about 20 people in line and 1 staff member. I would pay more to avoid this experience.

Cons: The agent lied about both gas prices and tolls, so we spent $450 for a rental that should have been about $200. They failed to respond when I complained by email.

Cons: Car smelled like smoke. Pickup was extremely inefficient despite "blue chip" membership. Dropoff was also inefficient.