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2.0
Pricing was not accurate transparent. Ended up paying more than I booked it for. Waited in line for 2 hours just to get the car, Did not get the car I booked.Reviewed 23 Jan 2023
review from![kayak]()
2.0
Goo was a bad deal, but highly recommended by there agent.Reviewed 2 Nov 2022
review from![kayak]()
6.0
The car was clean and good. I think that 2 things ahould be noticed: 1.,I ordered the car to 11:00, when I came to pick up the car at 13:00, the let me wait more than 20 minutes till the car was ready. 2. I was explaoned that I can return the car without a fuel tabk full, and that I'll pay 6.13$ for a galon only for what i used, and that i need to give a deposit of more than 100$, and that what I did. When i returned the car, i was charged for the whole amount, and when i talked with thrifty thet explained that if i dont return the tunk full, i pay all the amount, that wasnt what I was explained.Reviewed 17 Oct 2022
review from![kayak]()
2.0
I went to pick up the car and they told me they didn't have a car available and that there was a 3-4 hours waitlist... That was really annoying because I had an out-of-town appointment I had to go to and had to cancel it.Reviewed 17 Oct 2022
review from![kayak]()
4.0
On arrival at SFO we had to queue for 90 minutes to actually get to speak to someone about picking up our pre-booked car, once we got to give our details we were then told we would have to wait 1hour to get the car! As it happens it was only 20 minutes. They were clearly under staffed and the staff that were there were under great pressure.Reviewed 17 Sep 2022
review from![cheapflights]()
2.0
absolutely catastrophic! I NEVER had the car. The company told me that they would not have a car available until 4 hours and that they would call me. I never had a call. I had lost my preservations for my activities that day. It's a shame. To avoid absolutely! And I will not fail to write it everywhere on the net.Reviewed 17 Sep 2022
review from![kayak]()
10.0
Everything went well after standing in line for an hour.Reviewed 5 Sep 2022
review from![kayak]()
4.0
Car was not ready I have to wait 3 hoursReviewed 4 Sep 2022
review from![kayak]()
4.0
Whilst drop off was efficient and simple, pick up took over an hour as counter staff tried to upsell every customer. I was only 3rd in line so I pity those that were 20 places behind me. I did not appreciate the tone of the service agent who was trying to convince me to pre-pay petrol, toll passes (which I did not need despite him telling me I did), insure, car upgrades and extra drivers. It set a poor tone for the experienceReviewed 31 Aug 2022
review from![kayak]()
4.0
The car was excellent, no complaints, the staff were friendly and the process was really quite straight forward so perhaps I’m being a bit harsh. But the queue to pick the car up took 2.5hours, which was just ridiculous. The guidance before arriving made it clear we needed to be there at a specific time, so the onus was on us, yet when we did, it took so long to be seen and there clearly wasn’t enough staff on the desks. The main fella organising was really pleasant and had to deal with a number of irate customers who had expected it to take a reasonable amount or time. We saw him again later and he was still doing a great job. In whole, it’s a great service, but they need to sort out staffing.Reviewed 22 Aug 2022
review from![kayak]()
2.0
2 hour wait in line for pickup. Really terrible pickup experienceReviewed 7 Aug 2022
review from![kayak]()
2.0
It took several hours to pick up the car. Terrible pick up experience.Reviewed 4 Aug 2022
review from![kayak]()