Book Hertz car hires in San Francisco

Cons: Although this was a Hertz car, we rented through Holiday Cars to get what we thought was a better price. But pickup/dropoff was not at the SFO rental car center, it was at a Hertz sales & rental lot several miles away, with no free shuttle. This was not clearly explained when we rented. So the taxi/Uber cost about $20 each way, offsetting most of our "savings". Hertz should not involve itself in such misleading business practices.

Cons: 1. Ended up washing the front interior window to have a clear view. 2. Due to husband getting a sinus infection we ended our trip on Sunday, July 30 instead of the scheduled Wednesday, August 2. Contacted Hertz 3 different times to get answers & understand what we needed to do since the original pick up location was closed on Sunday and only open until noon on Saturday. End results we were given permission to drop off the vehicle on Sunday at the airport. 3. Will a refund for the 3 days of not having the vehicle be issued?

Cons: Not much of a waiting area or place for luggage while doing paperwork to get a car. Did not have extra car seats available, but forgot to request them in advance.

Cons: The car was fine; experience was odd and costly. First of all, the woman with whom I was forced to interact through a video monitor at the airport the me that my reservation stated I would drop the car off at a different location and that would be an additional $27. I said, "I don't think so, but, um, okay..." We used the car for 5 days, and when we returned it (to the airport-- exactly where my reservation receipt SAID we'd return it-- they scanned the car's barcode and another person's name came up on the scanner! When I went to sort this out at the desk, they charged me an additional $54 with ZERO explanation as to why. When I got home, I printed out my receipt and called Cuatoner Service. I was told the initial amount I was quoted was "an estimate" and I was welcome to "write a letter" about my grievances. --An estimate and the actual amount should not differ by nearly $100 with no explanation as to why! I do not recommend this company.

Cons: Flew into SFO. Thought car was to be picked up there as usually do. When got there they did not have a record of my rental (just came back from Asia). Was there over 2 hours before was finally able to get someone to try to figure out the problem. The original agent stated could not see any other location but later find they were too Lazy or did not care enough about a customer to see if another Hertz location had the rental by calling the central reservations numbers. VERY DISAPPOINTED! They bought out Dollar rent a car, and it reminds me how Bank of America bought Countrywide and it destroyed the banks previously Excellent treatment of customers. They finally stated they would give me a car if I paid more money. They had wasted so much of my time that in order to try to avoid the rush hour traffic... too late too: took me over 5 hours to do a 3 hour drive... So was compelled to pay but plan to ask for a refund.

Cons: As the Seinfeld episode goes, I had a reservation, but they didn't have a car. Waited for an hour and eventually a dented old heap turned up, very dirty inside. Not at all the experience I was expecting.

Cons: We searched for pick up at San Fran airport and drop at San Diego airport. We were provided a result in off sight pick up (20 min from airport) that resulted in a taxi and a drop off in Carlsbad (40 min from San Diego airport) that resulted in an Uber. These were not clearly indicated and should have stood out more to the user prior to booking.

Cons: When booking, never once did it mention that the Hertz on South Airport Boulevard is not actually at the airport, even though I wanted to pick it up there. When I did go to the airport pickup after my fight I was told I was at the wrong one and if I wanted to switch, it would be almost triple the price. Luckily Uber is so easy and cheap. We took uber and picked up our car. After about an hour or two of driving on the freeway, the bumper just started to fall off. We had to pull over to the side of the road and figure out how to get it to stay on. Luckily my husband was able to pop it back into place, but it seemed a little ridiculous that it just popped off while we were driving.

Cons: They were severely overbooked. Over and hour and twenty minutes late getting car and was late for a wedding as a result.

Cons: I paid for this rental and received and itinerary via e mail. I went to pick up the car and they didn't let me take it because I needed to present a credit card. The woman running the front desk was on a personal phone call and was rude and not into helping me at all. I was very disappointed.

Cons: Waiting! Our plane arrived early so we were over 1/2 hour early for our pickup of our rental, but felt really out of place, ignored, walked and talked around as we had to wait until it was our agreed upon rental time!

Cons: There was no shuttle I called the office for almost an hour and nobody picked up the phone I was told to get a taxi or an uber to get to the location, I paid 20 dollars for a taxi There was only one person in the counter and about 5 people waiting to get their cars or return I arrived earlier and they could not give me a car without paying 25 dollars extra a day I called the 800 number and changed the pick up time and was charged 24 dollars for that They gave me a car that was not clean, I had to wait for the cleaning I called again to switch the drop off location and again I was charged 24 dollars again I did a prepaid rental to avoid expenses , it did not work. I want my money back Teresa Bravo, MD

Cons: The rate quoted on Kayak was treated as a voucher which did not cover license fees and all taxes. I had to pay an additional $49 to cover those costs. Surprise.

Cons: The original Hertz reservation was without cars and is only open from 7am-6pm

Cons: Paying extra 40$ for some bs

Cons: Unfortunately, the rental signup online was not clear. We went to the airport desk and the agreement was for another location which caused delay and confusion. The manager did help in relieving the problem.

Cons: Car was not ready for scheduled pickup. Was charged $106 fine for going through electronic toll.

Cons: After a long flight and standing in a horrendous line at Hertz airport counter, we were abruptly told that our car was not actually at the airport! False advertising all the way. We had to secure a taxi to travel to our rental car. At this location there was another horrendous line. One guy slowly worked the counter while five or six guys in Herrz shirts strolled around. Disgusted. Third bad experience with Hertz. First bad experience with Kayak. As someone who travels quite a bit, I will definitely rethink before using either company again.

Cons: First, we were sent to the wrong location. We took the airport trams how ever many stops to pick up our car and after waiting in line were informed that we had been sent to the wrong location. No one is allowed to drive TO the location that we were currently at (cabs/Uber) so we had to catch the tram and ride all the way back to the airport and get an Uber to take us ($24 fare) to the rental location. Second, once we arrived at the location, and after 25 minutes of waiting, we (and the 2 people in front of us and 11 people behind us) were told that they had been overbooked and we would have to wait for cars to be returned before they could give us anything. We all wrote our names on a piece of paper with a phone number and were basically sent on our way. BTW this location is in the middle of nowhere, so there is nothing to do but sit and wait with all of your luggage. Add to this the fact that there were only two desk agents working (with 3-4 others walking around. . . to sell cars?) and everyone was not pleased. BTW, we called their hotline to make other arrangements and the ONLY OPTION was to cancel our current reservation and make another one AT THE OTHER LOCATION and pay 'the current rate' which was TWICE our original quote. Third, they do not accept third party insurance. We purchased our insurance at the same time as the rental because we have been hit in the past with astronomical insurance rates. Phew, saved ourselves the hassle this time. Right? Nope, they do not accept third-party insurance.

Cons: SFO Rental Agent said rental was for off-site Hertz location and chuckled when she suggested I uber over there. I reserved for SFO Airport. Nowhere else. Why would I land at SFO and book a car miles away? I don't care whose fault it is for SFO meaning the whole city, it misrepresents what is expected. Thus, I will never use Hertz nor CarRentals or any Expedia unit for booking anything ever again. I travel x~3x/month.

Cons: Rude people, didn't have the cars for the 20 people who prepaid for rentals. Then wouldn't rent me a car because I only had my credit/ debit card enem tho it was paid and they had ran an additional $200 deposit. Still haven't received a refund.

Cons: I made a reservation through priceline for a rental from SFO. When I arrived at the checkout counter for Hertz rental car at SFO, they said my reservation was for a different location in south San Francisco. They wouldn't honor my reservation, charged me $100 more to rent a compact car, although I had reserved a midsize SUV. Looks like I may pay $600 for a 6 day rental for a cheap compact car. Never never renting from priceline or hertz again.

Cons: The location on Geary Street is more than 30 minutes from the SFO airport with limited hours. The location had my family nervous waiting for them to open at 9 am

Cons: Long wait in line and hassle to pick up Charged more than our reservation No cars available for what we reserved

Cons: Provide shuttle from airport to hertz location

Cons: I didn't like when you arrive for airport pickup to find there were three places die pick up and this was the first I was being informed. Then we had to take an Uber and pay more for real airport drop off

Cons: The location needs to be clearer--because the address is on South Airport Boulevard, we assumed our rental could be picked up at SFO Airport. We waited in line for about an hour at the airport only to be told that our rental was not, in fact, at the airport, but at another location a few miles away. And because it was pre-paid, there was nothing they could do. When we asked what we should do, the woman gave us a blank stare and said, "I guess you could take a taxi or something." Literally her response word for word. She didn't give us any instructions on where to grab a taxi (We had to go back to the arrivals part of the airport, which took another 30 minutes or so because SFO is so large) and then pay an additional $20 for a taxi to the rental location.

Cons: The booking web site was misleading. I asked for rental at SFO but my car was not at the airport, though the address was airport rd. This is 3rd time this has happened. I will no longer use third party web booking as they intentionally mislead the renter by lack of specific pick up location information on the site. I should not have to take the time to look at all the fine print to determine the rental is off property.

Cons: Rented for pickup at SFO. Got to the SFO rental counter and was told to take an Uber across town to the Airport Blvd location to get the car. Big surprise. Unbelievably inconvenient.

Cons: The rental staff failed to specify closing hours and when I went to return the car 2 mins after noon on Sunday, they were already gone for the day. 2. This is not the airport Hertz and when you make a reservation, nowhere does it indicate that.

Cons: No cars available at time of pick up. We waited nearly 2 hours for a car to become available. When a car did become available, I was forced to pay an up charge of $15 per day as the car available was one level above the car I had reserved. We could do that or wait another couple of hours for a car to be returned that fit our category.

Cons: Located away from airport had to use uber, never explained intil reaching real Hertz counter at airport. Gross waste of time as well as frustrating

Cons: they charge 124 dollars more without no reason.

Cons: Cost $20 each way for a taxi from the airport. Only 1 person was working so the line took 40 minutes! Person working said he had been complaining to his boss that he needs help because the customers all complain to him because they have to wait so long. Ad said it was at the airport, so I took the air train to the Hertz desk, waited in line to find out it was not there, but off site! A joke.

Cons: The Hertz rental (also car sales) on Airport Blvd (we thought this was the one at the airport-- not the case!!) refused to honor our reservation. Our pickup was scheduled for noon, and they told us they stop renting at noon--another lady was there with a scheduled pickup for 1 pm and they told her the same thing--too bad for us! Wasted $40 in cab fare. So... after taking the tram to the actual airport Hertz (on McDonnell) and finding out our reservation was at Airport Blvd-- we had to take the Tram all the way back to where we'd gotten on, take a taxi to Crappy Evil Airport Blvd Hertz, get told "sorry, we don't actually rent cars to people who reserved them", take a taxi BACK to the airport, ride the tram again (since you can't take a taxi directly to the car rental at the airport?????) and end up back where we'd started over an hour and a half later and $40 poorer. Haven't exactly figured out if we've been charged twice, but we'll see.

Cons: Even though the pickup address was 177 Airport Rd, there was no shuttle to pick up the rental, had to take a cab, bus or walk the 1.7+ miles to pick up the car. Cost an extra $28 to drop off at the airport.

Cons: The vehicle I ended up with had a broken passenger-side mirror mechanism. It couldn't even be adjusted manually, which made the car rather dangerous to drive. (If you had included "Safety" in the above rating chart, it would have gotten "Mediocre" at best.) I did select the vehicle (KIA Forte) myself, but I think it's reasonable to assume that any vehicle available would at least be functional. The KIA Forte also has a light decorative pattern above the dashboard (beneath the front window) which reflected the intense (CA) sun back up onto the window, and into my face. Very annoying. I actually bought a black towel to put there, to block the reflection. Poor design!

Cons: This place was closed at 12:00 and it is not at the airport. Therefore I was unable to even pick up my car!!!! You have to be kidding me. I was traveling with a 17 month old. This was the biggest nightmare of my trip. Please call me to resolve this issue.

Cons: Hertz was fine, unfortunately when I booked through Kayak I was not informed that Hertz does not accept debit card so it took quite a while for the attendant to call the main office to get me some sort of "business code", also Kayak never informed me that Hertz charges a $200 deposit. I will get it back, but it would have been nice to know of that extra charge up front.

Cons: The location I reserved the car from was closed before I even had scheduled to pick the car up. My flight arrived at noon, I requested to pick the car up at 12:30 and come to find out the rental place closed at noon. I had to rent from another location and didn't get the price quoted from kayak and had to pay for the day of pick up even though it was 7 hours later than I was supposed to. I would really appreciate a refund of 1 day rental and discounted to original price for rental from kayak. I also was charged an additional fee after returning it and not sure what for. The car was returned in good condition and fuel had been prepaid.

Cons: The older man doesn't greet anyone who walks in. Had to wait 15 minutes to be helped with no one in front of me. Picking up the reserved car took 20 minutes in paperwork because the other employees didn't know anything. Waited 30 minutes for my rental to be 'brought around'. They had to wash it first... Brought it back 3 hours before planned and didn't get any money took off but was told I would. Never using this company again.

Cons: Hidden fees coming and going. I will NOT EVER use Hertz again. $90 in hidden fees. If I wanted a car for $500+ for a week I would have shopped for one!

Cons: You never inform me in your website but the rental would be not at the airport but offsite as a result I had to rent a car through Hertz at the airport which cost me $40 more. The person at the counter told me that your company kayak is the only one that does this. All the other third-party companies work directly with the Hertz counter at the airport. Cost me time and money I will not do business with you again

Cons: Vehicle was larger than what I had reserved; even though I paid the same price as a smaller vehicle, I knew I needed something more compact so it was frustrating to not get what I had requested. Minimal staff present, especially at drop-off when it was needed most as I had to immediately catch a flight. Unpleasant staff, especially at SFO location (where I accidentally went initially).

Cons: little under powered

Cons: Pick up location was not at SFO airport, like we wanted. We had to take a cab to a remote location to pick up the rental car. Locations should be clearly labeled on website so customers who are not familiar with the SF area can easily understand the various pick up locations. Thanks

Cons: They charged an additional fee for returning the car to the airport. You should offer 24 hour drop off if your location is right next to the airport, our flight was cancelled and we had to take an earlier flight. It seems silly to get charged for something beyond our control and for returning a car early.

Cons: Always busy, long waits and overworked staff.

Cons: Slow moving line to pick up the car

Cons: Very slow pick up. This was hertz that also sold cars. Five sales guys standing around doing nothing while tonlu wo overworked employees handled the rentals. They should all be trained to handle both tasks to handle peak hours. Also went to wrong location and they were very unhelpful, couldn't even tell me the location of the other hertz office. San Fran hertz very confusing.

Cons: I felt pressured and guilt tripped to get insurance with hertz when I already bought insurance online. Also I wasn't told all my options such as paying for gas before or toll options. They washed the car right before giving it to me so it was impossible to see the scratches already on it. I think they did that on purpose.

Cons: The address of the office suggests to be at San Francisco airport, however it wasn't!

Cons: Location was away from airport

Cons: Parking is limited but if you look around a moment you can find a safe place to park.

Cons: Customer service agent (Theresa) and her superviser (Pinky) were horrible. I prepaid in full on Kayak for the rental car and the customer service people at the Hertz counter in SFO would not let me pick up my (Paid in full) rental car unless I paid an extra $40 in Airport Tax...They were so rude to me and my 13 year old son and tried to suck as much money out of us as possible!!!

Cons: Poor location

Cons: Was not informed that there was no shuttle to rental car location. Scrambled to get there and back to SFO. Will not rent from Hertz again at SFO

Cons: Hard to get transportation from the airport to your car rental. Great if you have uber app which we did not and no taxis could come into place where we were. ( at the car rental place at the airport in San Fran)

Cons: The car was off site, not stated in your rental, I went to the SF rental counter and was informed I was in the wrong place. YOu should have notified me on the reservation that I wasn't going to the SFO airport rental counter.

Cons: Windshield had a small crack. Sensors are off in the car. It always said the rear passenger door was open. Tried multiple times opening and closing the door but it didn't change. The line was moving extremely slow at pick up. There were multiple people that had to wait over 1.5 hours+. Upon drop off, since it was after hours, didn't know where to leave car, it exceeded the "maximum" height of garage I had to return to. Had to ask other garage personnel if it was okay to enter. This should have been made clear on pick up. Luckily Fernando was there to find me struggling and gave me directions.

Cons: I was extremely disappointed with the customer service at Hertz. The person handling our pick-up was deliberately rude. In addition, there are a lot of previously undisclosed fees. An extra fee was charged to my credit card days after the rental was over without any explanation.

Cons: the location as we had to walk past drug addicts to get there

Cons: Took over an hour to pick up the car

Cons: Used ka ya k to rent at supposed airport location and found out afterwards that this is not an airport location and there is no transportation to facility. I posted this question 2 times on the he rtz facebook page, but my postings were immediately deleted rather than answered. Immediate cancellations will cost you $50

Cons: First off, I thought I was booking for airport pickup only to find out Kayak allowed me to reserve a pick up time for a car at an off airport location that wasn't even open the day I scheduled. Not sure why that reservation was even an option. Second, in order to change pick up and drop off location the day of, I had to pay an additional $40. Very disappointing.

Cons: I showed up at the Hertz counter and NO car reservation in my name! Even though I thought I reserved it with my credit card! Had to pay much more as a walk up! Nice job!

Cons: The fact that I asked to reserver at SFO and instead got sent to South San Francisco where the store was closed at the same time I had reserved the car, 6 p.m. Had to pay over $60 for a taxi.

Cons: Somewhat inconvenient location of this office. Had to take an Uber from airport as it is located outside the airport. Very friendly staff.

Cons: Stood in line for over an hour to discover that I had accidentally booked the wrong pick up location. This was my fault for not reading closely as there is a second location that isn't actually at the airport. Trying to change was an absolute nightmare. Once sorted, I arrived at the correct location to discover that the rental could not be in my name if the card was in my company's name. This should have been flagged at the time of reservation. I was happy to switch the payment to my car; however, they wanted to charge a $70 cancellation fee and rebook to switch the card - UNACCEPTABLE! I wasn't cancelling... I was switching the method of payment. After three hours of dealing with them, I booked online with Budget and was able to pick up my car 15 minutes later at the airport with no hassle. Will not use again.

Cons: The rental place was OFFSITE, not on the airport grounds so it cost me an UBER ride just to pickup the car. Second, they were overbooked on the date we arrived and the car took us 1 1/2 hours to get. We also had to pay an additional $ 15 fee to return the car to the airport. Next time, I will not use KAYAK to book the rate because of all the hassles.

Cons: I searched on pickup at SFO (the airport.) It seems reasonable to assume that the car would be at the airport. At first I was told I HAD to go to another location, at the cost of a taxi ride. Fortunately the Hertz agent at the airport helped me switch the contract to the SFO location. I will be skeptical of using KAYAK again. Such surprises are unnecessary and highly unwelcome. The cost was also higher than my daughter paid for the same period of time that she found through another bargain-finding site.

Cons: was unable to return car early without being charged a fee

Cons: For the money we spent the car was not very nice

Cons: The address for Hertz was Airport Blvd. so I assumed it was at the airport- WRONG! I had to get a Lyft ride as it was about a mile or more. Same for when I returned car. Hertz at the airport wouldn't honor same price which would have been $250.00 more.

Cons: Somehow I reserved a car at a Hertz two miles away from airport and ended up paying cab fare to get car and drop off fee when returning to airport. At pickup they didn't have any cars - got lucky when one was returned an hour later. Pretty much dented or scratched on all sides.

Cons: never even got car. flight cancelled and no one would shift the pick up time. In other words, I am paying for a car I never got. Not happy with you or Hertz. Will likely never use either of you again. No one wanted to take responsibility. just sending me back and forth.

Cons: My flight was late and as such I did not make it to the rental car office at the time I had originally scheduled to pick up the rental car. They gave the car away despite my giving them my credit card to hold the car reservation. As a result, I had to take a cab back to the airport and start all over finding a car. It was a mess and worst of all, it caused me to miss my niece's college graduation.

Cons: Pick up location was misleading - Agents are airport were rude and not willing to help. I had to go around airpot, take air train to location of rental. Very time consuming. Had to take Uber to get there. Agent at 17 7Airport (Frazier) was really nice but the whole debacle just to get the car was a big headache - will not rent from Herrtz again. Should have been notified that location was outside of airport and pretty far.

Cons: When I searched for rental cars I specifically said pickup at SFO. So I was surprised to find out when I picked up my prepaid car at SFO they charged me an extra $22. The attendant did not tell me I was at the wrong pickup location, nor did she say anything about the added fee. When I asked her about it she told me I was at the wrong location. I made sure I took the rental car to the correct drop off location so I didn't get charged another extra fee. The South San Francisco location has no shuttle to the airport! I had to call a cab to get to the airport! Why would Kayak quote me a price for a location I could not easily get to or from when I was clearly needing a car from the airport? So in addition to the price I paid online I got to pay an additional $37.00 because I was unaware I was not booking directly from SFO.

Cons: I booked a car thinking it was on the airport, and it was not. Paid $25 in cab fares to get there. We got to Hertz 40 minutes early and they did not have my size car ready. The only car available was $40 a day more - doubling my cost. Very inconvenient and expensive. I would never use this location again.

Cons: I booked the car on the Kayak site and thought I was booking at the airport. Turns out, this Hertz location was off the airport. I went to the Hertz counter in the airport and they told me I had to take a taxi to this location. I had to pay an Uber driver $15 to get there. When I arrived, there were three other customers who were also taken in and they paid between $15-22 for a ride to the location. At th4e location, they told me I could drop the car at the airport, but of course that would cost me another $15. So the quoted price on the Kayak site was a bait and switch. Shame on Kayak!

Cons: Although location was set for SFO, this Hertz location is OUTSIDE of the airport. A taxi/Uber is needed to get to this location making it a huge inconvenience.

Cons: Vehicle was much smaller than I anticipated based on the size I asked for. A Subaru Crosstrek is not equivalent to a Toyota Rav4 in cargo space... I own a Crosstrek so it was easy to hop in and drive, but with three other passengers and luggage it was a tight fit.

Cons: Pickup was offsite, not at the airport rental car center. Had to pay $30 for an uber to drive out and back. This was never mentioned in the reservation process.

Cons: The rental agency, Hertz, was not at the airport as advertised. This resulted in added costs.