Guest reviews
Overall rating
7.3
Good
Based on 62 reviews
Cleanliness
7.7
Comfort
7.7
Pick-up/Drop-off
7.3
Value for money
7.0
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
11
9
6
3
4
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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5.2
Pros: I believe my bill might have been incorrect
Cons: Better explanation of fees
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5.2
Cons: this was a SMOKING CAR, awful I don't smoke
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3.6
Cons: Car was filthy. Never cleaned, smoke smell, literal spit on door, unclean surfaces throughout... During a pandemic.
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8.0
Pros: yes friendly and easy to complete rental
Cons: nothing
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10.0
Pros: Staff was helpful and courteous. The process was easy and quick. In & out.
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7.2
Cons: Reserved a mid-size with a trunk, forced free upgrade to a small SUV with no trunk (exposed luggage, worse milage). Inconvenient - didn't spoil my trip because we could leave luggage in rooms, but could have been terrible. The upgrade was an unacceptable surprise. I expect to get what I reserved.
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10.0
Pros: Check-in staff was great as was the return staff. No problems.
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9.2
Cons: I am 6’3 235lbs and the seat was not particularly comfortable - had some kind of hip/lumbar support that was narrow (Nissan Sentra)). Other than that, car met all of my expectations. Thrifty was excellent.
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2.0
Pros: nothing
Cons: the car smelled of mole, the back window went down and would not go up, the car was dirty
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6.4
Cons: Was not disclosed about an upcharge for the airport . These charges only apply if you flew in to PVD in the last 7 days. Clerk says its in the fine print. Why not disclose upfront when making the reservation in plain terms? Its like bait and switch at the counter. Terrible business practice.
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4.0
Pros: The sevevice was good. Except them trying to pressure you into paying more for insurance. And other upgrades. Also saying I should consider an upgrade because it was going to snow. There was no snow in the forecast by the way.
Cons: The price I reserved the car for was not the price they could give. Apparently the original price i reserved the car for was for non-residents or AAA members. They claimed it was the websites fault. False advertising at its finest!
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9.2
Pros: No wait and quick shuttle.
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