7.9 Good10 Aug 2021
Pick up and drop Off we’re super easy. Car was advertised as a mid sized suv that could fit five people. We were crammed in like clowns in a clown car..
1.9 Horrible24 Jul 2021
The rental location was closed when I arrived. It is my fault for being an hour late (delayed flight), but they didn't let me know about their 12 PM location close time when I confirmed my reservation with them a few days earlier.
10.0 Excellent29 Sep 2020
Car was greatThere was no way to get employees attention inside the building. I had no way of knowing if they saw me and someone was coming to help or not.
6.8 Good9 Sep 2020
Staff was friendly, helpful and proactive. Thumbs up for this crew working at this location.I understand about not letting people go inside due to pandemic issues. But please find a way to accommodate customers while waiting outside without having to be exposed to sun and rain. There must be a better way to operate. I also fell bad for these young staff working under these poor conditions. This is purely a top management responsibility.
2.0 Mediocre7 Jul 2020
I had a reservation for 6pm. I called to let them know I was on my way. They said we close at 6pm. I said how was I able to make a reservation for 6pm of you close at 6pm. He said "how far are you?" I will wait, When we got there we called, no answer and the door was locked.If he was nor planning on waiting for us then he should have said that on the phone and not made us waste or time.
2.4 Mediocre28 Jan 2020
Staff friendly, but incompetent. Lots of opportunity for training here.1) Have the vehicle ready for pickup at the appropriate time. Ours was dirty, and had less than 1/4 tank of gas. 2) Improve team communication. We reserved an SUV because we were 5 traveling together, and I communicated this to the Enterprise staff twice. They still got it wrong. I told them early on the morning of our rental when I called (per their request) to confirm the rental. I told them again when we called for pickup at 3:45 pm. They showed up in a sedan that held 4 (including their driver), so half of our party had to wait at the train station for another pickup. 3) VERY long delay at pickup due to issues #1 and #2. They offered to put gas in the car, and we agreed, thinking that the amount of gas in the car at that time wouldn't even get us out of town. But their gas run took 40+ minutes. Did they go all the way to the airport for it? As a result, instead of slipping out of town before rush hour, we had to drive into the heart of it. They should have warned us of the distance they had to travel for the gas, and the amount of time it would take. 4) No ice scraper in a vehicle, in the winter, in New England. Had to ask for that too.
2.0 Mediocre4 Aug 2018
TerribleNothingWe ordered online. Got the confirmation and then once we were in the Uber on the way to the pick up, Enterprise called to tell us they had no cars available. No care and out $25 for the Uber ride. I’ll never rent from Enterprise.
5.2 Okay21 Jul 2018
Pickup and especially drop off took too longComfort of upgrade. Pleasant demeanor of site manager. Location.Took forever to drop off. Car workings not adequately explained. Unavailability of my preferred vehicle size not forewarned. Hard sell of unnecessary coverage.
2.0 Mediocre11 Jul 2018
Reservation NightmareBooked a res at store near me agent said it was for another location, but was 2nd time that week it happened. Short on time we tried a different location, after confirming this other location had cars avail she transferred my res and I drove 30 mins out of my way. Sat in traffic got to other location only to find they had NO rentals avail. I booked this res a week prior. Store mgr said he'd find me a car, offered an upgrade (reserved full size). I was given a compact sport suv. This was, after sitting in their store for another 30 mins. Then after returning the car I was charged $44.00 more for returning 2 hours late due to traffic (I called ahead).
10.0 Excellent28 May 2018
The staff were friendly, upgraded the car and waivered part of the deposit fee so we were able to have more spending money on our trip.I liked everything about this service and would use it again to go on a road trip.