Guest reviews
Overall rating
7.2
Good
Based on 2,928 reviews
Cleanliness
8.6
Comfort
8.4
Pickup/dropoff
7.9
Value for money
8.0
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
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4.0
Pros: Free upgrade
Cons: Long line; billing issues
review from
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6.4
Pros: Car worked fine
Cons: The thrifty agent added charges for “taxes/fees” but then just included insurance which I did not want. Would not provide a refund.
review from
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7.2
Pros: The vehicle and the automated kiosk where I could talk to a live rep and walk away in 5 min.
Cons: shorter lines would have helped. In fact the automated kiosk was the savior. If not for that, I would have spend another 30 min+ waiting in the line. The person at the car pickup point was not very friendly.
review from
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5.6
Pros: There was a very helpful agent but lines were super long for pick up and drop off
Cons: Long lines for pick up and drop off
review from
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10.0
Pros: Convenience and professional staff.
Cons: None
review from
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2.0
Pros: Nothing!
Cons: We waited in line for 45 minutes to be told there are no Cars, even though we had a reservation. Shocking customer service oh, I will never rent from Thrifty again!
review from
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10.0
Pros: The staff was easy to talk with -and pick up and drop off were exceptionally easy.
Cons: I rented a toyota corolla and didn't love the car. the arch of the windshield distorted the view and was a little hard to focus. that's an issue for toyota.
review from
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7.2
Pros: The check in booth attendant was friendly and helpful
Cons: I had an issue with a late return (my fault) and increased charges that I requested help in resolving. I did not appreciate the manager Barbara and her condescending attitude and her sarcastic comments. It seemed that her objective was more about being right and enforcing the rules vs customer svc.
review from
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6.0
Cons: Thrifty doesn't check vehicle condition at exit unless you asked, and will require you to provide the proof at return. It can easily be a trap if the traveler is not aware of the procedure. The staff says it's the policy of the company.
review from
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10.0
Pros: The car was very nice and clean. I originally said I would like prepaid gas but changed my mind before the car was assigned. Everyone worked to make sure it was switched. Easy pick up and drop off. Very pleased with model and size of car.
Cons: We had to wait at pick up but we were helped as soon as an agent was available.
review from
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8.8
Pros: Hard to find staffer initially
Cons: Greet me. Get me my car I booked.
review from
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7.6
Pros: Nice vehicle - new and clean and what I reserved. The staff didn’t try to talk me into a larger and mor expensive vehicle.
Cons: The line at pick up was long - I waited about 30 minutes.
review from
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10.0
Pros: Convenience and professional staff.
Cons: None
review from
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10.0
Pros: The staff was easy to talk with -and pick up and drop off were exceptionally easy.
Cons: I rented a toyota corolla and didn't love the car. the arch of the windshield distorted the view and was a little hard to focus. that's an issue for toyota.
review from
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10.0
Pros: The car was very nice and clean. I originally said I would like prepaid gas but changed my mind before the car was assigned. Everyone worked to make sure it was switched. Easy pick up and drop off. Very pleased with model and size of car.
Cons: We had to wait at pick up but we were helped as soon as an agent was available.
review from
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8.8
Pros: Hard to find staffer initially
Cons: Greet me. Get me my car I booked.
review from
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7.2
Pros: The vehicle and the automated kiosk where I could talk to a live rep and walk away in 5 min.
Cons: shorter lines would have helped. In fact the automated kiosk was the savior. If not for that, I would have spend another 30 min+ waiting in the line. The person at the car pickup point was not very friendly.
review from
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7.2
Pros: The check in booth attendant was friendly and helpful
Cons: I had an issue with a late return (my fault) and increased charges that I requested help in resolving. I did not appreciate the manager Barbara and her condescending attitude and her sarcastic comments. It seemed that her objective was more about being right and enforcing the rules vs customer svc.
review from
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7.6
Pros: Nice vehicle - new and clean and what I reserved. The staff didn’t try to talk me into a larger and mor expensive vehicle.
Cons: The line at pick up was long - I waited about 30 minutes.
review from
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4.0
Pros: Free upgrade
Cons: Long line; billing issues
review from
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6.4
Pros: Car worked fine
Cons: The thrifty agent added charges for “taxes/fees” but then just included insurance which I did not want. Would not provide a refund.
review from
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5.6
Pros: There was a very helpful agent but lines were super long for pick up and drop off
Cons: Long lines for pick up and drop off
review from
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2.0
Pros: Nothing!
Cons: We waited in line for 45 minutes to be told there are no Cars, even though we had a reservation. Shocking customer service oh, I will never rent from Thrifty again!
review from
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6.0
Cons: Thrifty doesn't check vehicle condition at exit unless you asked, and will require you to provide the proof at return. It can easily be a trap if the traveler is not aware of the procedure. The staff says it's the policy of the company.
review from
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Where can I find Thrifty hire cars in San José?
1659 Airport Blvd, Thrifty car rentals
Address
1659 Airport BlvdPhone
+1 877 283 0898FAQs about hiring a car from Thrifty in San José
How many car hire locations does Thrifty have in San José?
Thrifty has 1 car hire location in San José. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: San Jose Airport (SJC)?
Yes
Does Thrifty offer shuttle or airport pick-up services from San Jose Airport (SJC)?
Yes
