Guest reviews
Overall rating
8.1
Excellent
Based on 256 reviews
Cleanliness
8.5
Comfort
8.3
Pick-up/Drop-off
7.9
Value for money
7.9
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
60
35
13
8
8
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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4.4
Pros: Pick up has been painful. Drop off was cumbersome. Still awaiting my final receipts.
review from
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7.2
Pros: Straightforward process. Car feels clean
Cons: The hood of the car open but there was no indication of it on the car. Found out when it started moving on the freeway. This put my life in danger. Staff should have made sure that the hood was close and the car should have warned the driver that the hood is open.
review from
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6.4
Pros: The staff were very friendly at pick up and drop off and the car was clean. It had a few scratches, but nothing too bad. Fuel economy was better than expected.
Cons: The price was significantly better than other companies for the same type of car and it would have rated a higher score on value for money if it were not for the fact that the car needed some TLC. The engine sounded rough under load (like it was knocking), it needed oil (which I added) and the convertible top had trouble locking properly when it was lowered. I noticed later that the key had a sticker on it that said "check engine", but it seems that was not done.
review from
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9.2
Pros: Staff was very helpful and friendly at SJC
Cons: Car wasn't in spot marked on envelope. Had to look around for a few minutes to find it.
review from
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10.0
Pros: All aspects of this rental were wonderful. Typical pushy sales on upselling when you go to pickup, but that's expected and you can "nope" your way through it.
review from
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10.0
Pros: Yes
review from
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8.4
Cons: Customer service
review from
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8.0
Pros: Drop-off was a breeze. The car was well-equipped and not as bare-bone as lower-priced rentals usually are.
Cons: Long line for the pick-up
review from
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3.2
Pros: The lady who was working around 12/23 9:30pm on the 7th floor on thrifty was very unfriendly. Seems like she was annoyed to every customer and can’t find any professionalism on her attitude.
Cons: She could have smiled and tried to help the customer with proper attitude.
review from
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10.0
Cons: Please stop using air freshener
review from
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10.0
Pros: She was great, but did not have our reservation. She said we were the 4th customer that night that a reservation did not record
review from
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8.0
Cons: Took 15 min at counter
review from
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Where can I find Thrifty hire cars in San Jose?
FAQs about renting a car from Thrifty in San Jose
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Does Thrifty have a car hire location at the airport: San Jose airport (SJC)?
Does Thrifty offer shuttle or airport pick-up services from San Jose airport (SJC)?
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