Guest reviews
Overall rating
7.2
Good
Based on 2,945 reviews
Cleanliness
8.5
Comfort
8.4
Pick-up/Drop-off
7.9
Value for money
8.0
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
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3.2
Pros: The lady who was working around 12/23 9:30pm on the 7th floor on thrifty was very unfriendly. Seems like she was annoyed to every customer and can’t find any professionalism on her attitude.
Cons: She could have smiled and tried to help the customer with proper attitude.
review from
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10.0
Cons: Please stop using air freshener
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10.0
Pros: She was great, but did not have our reservation. She said we were the 4th customer that night that a reservation did not record
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8.0
Cons: Took 15 min at counter
review from
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9.6
Pros: Nice vehicle
Cons: Little pricey
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10.0
Cons: Agent was exceptional.
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4.0
Pros: The line was really long for pickup and they only had 2 reps to help over 12 people in line. But they did have the digital assistant that was quick.
Cons: There were 2 suvs left when I got to pick a vehicle. I chose one, got to my final destination 200 miles away and found out the trunk lift gate was damaged and ruined my whole rental experience
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8.0
Pros: easy pick up and drop off.
Cons: our first car was defective! the window didn't roll up. but the folks at the rental center quickly gave us a new car, it was just dirty on the outside. overall, I'm pleased with the experience.
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4.8
Cons: Gas tank was less than 1/4 full, but the contract noted it as full, I have never seen this happen before. I had to fill up the gas completely before returning
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4.0
Pros: Free upgrade
Cons: Long line; billing issues
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6.4
Pros: Car worked fine
Cons: The thrifty agent added charges for “taxes/fees” but then just included insurance which I did not want. Would not provide a refund.
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7.2
Pros: The vehicle and the automated kiosk where I could talk to a live rep and walk away in 5 min.
Cons: shorter lines would have helped. In fact the automated kiosk was the savior. If not for that, I would have spend another 30 min+ waiting in the line. The person at the car pickup point was not very friendly.
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10.0
Cons: Please stop using air freshener
review from
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10.0
Pros: She was great, but did not have our reservation. She said we were the 4th customer that night that a reservation did not record
review from
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9.6
Pros: Nice vehicle
Cons: Little pricey
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10.0
Cons: Agent was exceptional.
review from
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8.0
Cons: Took 15 min at counter
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8.0
Pros: easy pick up and drop off.
Cons: our first car was defective! the window didn't roll up. but the folks at the rental center quickly gave us a new car, it was just dirty on the outside. overall, I'm pleased with the experience.
review from
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7.2
Pros: The vehicle and the automated kiosk where I could talk to a live rep and walk away in 5 min.
Cons: shorter lines would have helped. In fact the automated kiosk was the savior. If not for that, I would have spend another 30 min+ waiting in the line. The person at the car pickup point was not very friendly.
review from
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3.2
Pros: The lady who was working around 12/23 9:30pm on the 7th floor on thrifty was very unfriendly. Seems like she was annoyed to every customer and can’t find any professionalism on her attitude.
Cons: She could have smiled and tried to help the customer with proper attitude.
review from
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4.0
Pros: The line was really long for pickup and they only had 2 reps to help over 12 people in line. But they did have the digital assistant that was quick.
Cons: There were 2 suvs left when I got to pick a vehicle. I chose one, got to my final destination 200 miles away and found out the trunk lift gate was damaged and ruined my whole rental experience
review from
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4.8
Cons: Gas tank was less than 1/4 full, but the contract noted it as full, I have never seen this happen before. I had to fill up the gas completely before returning
review from
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4.0
Pros: Free upgrade
Cons: Long line; billing issues
review from
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6.4
Pros: Car worked fine
Cons: The thrifty agent added charges for “taxes/fees” but then just included insurance which I did not want. Would not provide a refund.
review from
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Where can I find Thrifty hire cars in San Jose?
1659 Airport Blvd, Thrifty car rentals
Address
1659 Airport BlvdHours
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
Phone
+1 877 283 0898FAQs about renting a car from Thrifty in San Jose
How many car hire locations does Thrifty have in San Jose?
Thrifty has 1 car hire location in San Jose. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: San Jose airport (SJC)?
Yes
Does Thrifty offer shuttle or airport pick-up services from San Jose airport (SJC)?
Yes
