Book Payless car hires in Toronto

Cons: Not easy to find where Payless is picking up customer to bring us to the car. Car outside not clean at all (due to rain...), inside not good too. Not full tanked but we gave back with the same level without any problem. We had to wait 45 min that Payless employee (he was allown in the office) drived us back direction airport. Jacques

Closed before I picked up the car

Pros: I reserved a pick up time between 11-12pm through kayak. Payless was not located at the airport, yet the address shows up as the airport. They will drop off cars at the airport, but you have to call them first to let them know you arrive. This created 2 challenges for me: 1 - no reception as I don't have a Canadian phone service provider & 2 - Payless was closed at 10 so when I was finally able to call, no one picked up anyways. Unfortunately, even though I clearly stated my needs on the reservation, Payless could not provide what I needed, I was in a foreign country & needed to get to my hotel asap as it was getting late, sooo I rented a car from a competitor (on Memorial Day weekend) and paid about 4 times more. Thanks Payless.

Cons: See above. Everything.

Rent elsewhere when landing in Toronto

Pros: Inexpensive

Cons: No signs at the airport. No instructions on how to get to the rental counter. Had to call them to find out. Had to wait for half hour to get picked up from the train station and only after making several calls. No apologies from the staff.

Sexist sign in the office

Pros: the car

Cons: There was a sign hung on the wall reading, "A quiet man is a thinking man, and a quiet woman is usually mad." its 2018. are these sexist stereotypes worth advertising INSIDE your business?

Pros: Nice car, cheap price

Cons: They’re far away from the airport, wasted an hour till I got to their location, rarely answer their phone, and when the lady answered the phone, she gave me the worst directions ever on where to wait for their shuttle! Will not do business with them anymore!

Pros: The price was right for the weekend. Shuttle was quick for my return trip.

Cons: Shuttle took a while at pick up. They seemed very disorganized at pick up and it took a long time for me to get my car and leave.

No car "system was bad"

Pros: Nothing

Cons: Got there and they told me there was no car avail for me... great...

Cons: Tried to charge me a drop off fee of $20 extra dollars because the counter was closed when I needed to drop off for my flight!!?? Hidden fees.

Wouldn't let us rent

Pros: The cars were clean, the location was nice and well maintained, and although we didn't get a chance to get in the car, it appeared beautifully maintained and clean

Cons: Can't blame Payless themselves for this, but apparently you unfortunately need a credit card to rent any car here. I don't like credit and try to avoid that. It was very annoying having gone all the way to that hotel only to find we couldn't even rent, but as I said, this can't be blamed on the staff themselves as that's just policy.