Guest reviews
Overall rating
6.6
Good
Based on 2,659 reviews
Cleanliness
7.7
Comfort
7.5
Pickup/dropoff
6.8
Value for money
7.9
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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8.4
Pros: Helpful staff & brand new vehicle.
Cons: No extra charge for my spouse to drive.
review from
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5.6
Cons: Not easy to find where Payless is picking up customer to bring us to the car. Car outside not clean at all (due to rain...), inside not good too. Not full tanked but we gave back with the same level without any problem. We had to wait 45 min that Payless employee (he was allown in the office) drived us back direction airport. Jacques
review from
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2.0
Closed before I picked up the car
Pros: I reserved a pick up time between 11-12pm through kayak. Payless was not located at the airport, yet the address shows up as the airport. They will drop off cars at the airport, but you have to call them first to let them know you arrive. This created 2 challenges for me: 1 - no reception as I don't have a Canadian phone service provider & 2 - Payless was closed at 10 so when I was finally able to call, no one picked up anyways. Unfortunately, even though I clearly stated my needs on the reservation, Payless could not provide what I needed, I was in a foreign country & needed to get to my hotel asap as it was getting late, sooo I rented a car from a competitor (on Memorial Day weekend) and paid about 4 times more. Thanks Payless.
Cons: See above. Everything.
review from
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2.8
Rent elsewhere when landing in Toronto
Pros: Inexpensive
Cons: No signs at the airport. No instructions on how to get to the rental counter. Had to call them to find out. Had to wait for half hour to get picked up from the train station and only after making several calls. No apologies from the staff.
review from
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4.4
Sexist sign in the office
Pros: the car
Cons: There was a sign hung on the wall reading, "A quiet man is a thinking man, and a quiet woman is usually mad." its 2018. are these sexist stereotypes worth advertising INSIDE your business?
review from
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4.0
Pros: Nice car, cheap price
Cons: They’re far away from the airport, wasted an hour till I got to their location, rarely answer their phone, and when the lady answered the phone, she gave me the worst directions ever on where to wait for their shuttle! Will not do business with them anymore!
review from
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5.6
Pros: The price was right for the weekend. Shuttle was quick for my return trip.
Cons: Shuttle took a while at pick up. They seemed very disorganized at pick up and it took a long time for me to get my car and leave.
review from
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2.0
No car "system was bad"
Pros: Nothing
Cons: Got there and they told me there was no car avail for me... great...
review from
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5.2
Cons: Tried to charge me a drop off fee of $20 extra dollars because the counter was closed when I needed to drop off for my flight!!?? Hidden fees.
review from
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10.0
Customer service
Pros: Great CS
review from
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10.0
Quick easy and professional
Pros: They always seem to give me a free upgrade. Although it usually cost me more in gas. My wife always enjoys the experience.
Cons: I honestly have no compliants.
review from
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5.6
Wouldn't let us rent
Pros: The cars were clean, the location was nice and well maintained, and although we didn't get a chance to get in the car, it appeared beautifully maintained and clean
Cons: Can't blame Payless themselves for this, but apparently you unfortunately need a credit card to rent any car here. I don't like credit and try to avoid that. It was very annoying having gone all the way to that hotel only to find we couldn't even rent, but as I said, this can't be blamed on the staff themselves as that's just policy.
review from
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5.6
Cons: Not easy to find where Payless is picking up customer to bring us to the car. Car outside not clean at all (due to rain...), inside not good too. Not full tanked but we gave back with the same level without any problem. We had to wait 45 min that Payless employee (he was allown in the office) drived us back direction airport. Jacques
review from
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2.0
Closed before I picked up the car
Pros: I reserved a pick up time between 11-12pm through kayak. Payless was not located at the airport, yet the address shows up as the airport. They will drop off cars at the airport, but you have to call them first to let them know you arrive. This created 2 challenges for me: 1 - no reception as I don't have a Canadian phone service provider & 2 - Payless was closed at 10 so when I was finally able to call, no one picked up anyways. Unfortunately, even though I clearly stated my needs on the reservation, Payless could not provide what I needed, I was in a foreign country & needed to get to my hotel asap as it was getting late, sooo I rented a car from a competitor (on Memorial Day weekend) and paid about 4 times more. Thanks Payless.
Cons: See above. Everything.
review from
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2.8
Rent elsewhere when landing in Toronto
Pros: Inexpensive
Cons: No signs at the airport. No instructions on how to get to the rental counter. Had to call them to find out. Had to wait for half hour to get picked up from the train station and only after making several calls. No apologies from the staff.
review from
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4.4
Sexist sign in the office
Pros: the car
Cons: There was a sign hung on the wall reading, "A quiet man is a thinking man, and a quiet woman is usually mad." its 2018. are these sexist stereotypes worth advertising INSIDE your business?
review from
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4.0
Pros: Nice car, cheap price
Cons: They’re far away from the airport, wasted an hour till I got to their location, rarely answer their phone, and when the lady answered the phone, she gave me the worst directions ever on where to wait for their shuttle! Will not do business with them anymore!
review from
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5.6
Pros: The price was right for the weekend. Shuttle was quick for my return trip.
Cons: Shuttle took a while at pick up. They seemed very disorganized at pick up and it took a long time for me to get my car and leave.
review from
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2.0
No car "system was bad"
Pros: Nothing
Cons: Got there and they told me there was no car avail for me... great...
review from
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5.2
Cons: Tried to charge me a drop off fee of $20 extra dollars because the counter was closed when I needed to drop off for my flight!!?? Hidden fees.
review from
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5.6
Wouldn't let us rent
Pros: The cars were clean, the location was nice and well maintained, and although we didn't get a chance to get in the car, it appeared beautifully maintained and clean
Cons: Can't blame Payless themselves for this, but apparently you unfortunately need a credit card to rent any car here. I don't like credit and try to avoid that. It was very annoying having gone all the way to that hotel only to find we couldn't even rent, but as I said, this can't be blamed on the staff themselves as that's just policy.
review from
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Where can I find Payless hire cars in Toronto?
33 Carlson Court, Payless car rentals
Address
33 Carlson CourtPhone
+1 416 863 8444Top tips for hiring a car from Payless in Toronto
- Compact car hires from Payless in Toronto are around 35% cheaper than other car types, on average
FAQs about hiring a car from Payless in Toronto
What is the most popular car hire from Payless in Toronto?
Intermediate (Ford Escape or similar) is the most frequently booked car hire type from Payless in Toronto.
How many car hire locations does Payless have in Toronto?
Payless has 1 car hire location in Toronto. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Pearson Intl Airport (YYZ)?
Yes
Does Payless offer shuttle or airport pick-up services from Pearson Intl Airport (YYZ)?
No (according to our data)
Does Payless have a car hire location at the airport: Toronto Island Airport (YTZ)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Toronto Island Airport (YTZ)?
No (according to our data)
Does Payless have a car hire location at the airport: Kitchener-Waterloo Airport (YKF)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Kitchener-Waterloo Airport (YKF)?
No (according to our data)
