Guest reviews
Overall rating
7.4
Good
Based on 100 reviews
Cleanliness
7.8
Comfort
7.6
Pick-up/Drop-off
7.1
Value for money
7.3
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Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
19
6
9
2
12
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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8.8
Pros: Friendly, professional staff. Clean vehicle. Easy pickup/dropoff.
Cons: I understand there is construction happening on their future office, so the office was a bit hard to find. Large signs would have helped, I spent a few mins looking around Aside from that, it was a pleasant experience.
review from
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10.0
Pros: Yes
Cons: Yes
review from
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2.0
Pros: Nothing. Very outdated. Dirty car. Smelled.
Cons: Did not get what I reserved!
review from
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4.4
Cons: They overbooked and our car wasn’t available. We had to wait over 2 hours for another car. The car ended up being a downgrade (smaller than we originally requested), but they wouldn’t give us a discount!
review from
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10.0
Pros: Great friendly staff - always trying their best to provide great service, and they do.
Cons: I wish they had more vehicles. Downtown location has a high demand especially in the summer, wish there's more vehicles. Also would love to see more premium class vehicles.
review from
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6.0
Cons: Didn’t have the vehicle I requested. Substitution left us with less space for 7 passengers for a road trip.
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4.8
Cons: The car wasn’t very clean and it smelled like smoke inside.
review from
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4.8
Pros: quick
Cons: direct contact number with the branch. And specified address and info for people who come there with their own cars that there is no parking available to leave your car there.
review from
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8.4
Pros: Very nice comfortable vehicle
Cons: The explanation of how the rental works as well as the insurance paperwork was too quickly glossed over and attention was not paid to what I was asking. Also - please clean the inside of the windshield more carefully. It had residue a mnd was all cloudy.
review from
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10.0
Thrifty in Toronto is great
Pros: Good location in downtown. Ease of picking up and returning the car.
Cons: Sales person could have been a bit more cheerier. Especially since it was the holiday season.
review from
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10.0
Great check in and overall service
Pros: Check in was fast and easy
review from
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10.0
Pros: The representative at the counter was extremely friendly and helpful. The process was very easy and seemless. Car was clean. Would definitely rent from Thrifty's again.
review from
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Top tips for renting a car from Thrifty in Toronto
- Economy car hires from Thrifty in Toronto are around 36% cheaper than other car types, on average